SUMMARY

• Expertise in Microsoft SharePoint, Microsoft Infopath Forms, Nintex Workflow and Nintex Forms, CorasWorks.
• Strong knowledge in O365, Planview, Microsoft Visual Studio, Microsoft Project, Group Policy, mobile devices.

• Business Relationship Management
• Business Process Standardization & Optimization
• SharePoint Development and Implementation
• Cloud Technologies
• Agile Development & Best Practices
• Mergers and Acquisitions (M&A) Integration
• Vendor Management
• IT Infrastructure/Private Cloud

PROFESSIONAL EXPERIENCE

Confidential, Hawthorne NJ

Global IT Support Lead/Project Manager

Responsibilities:

• Manage complex projects leveraging waterfall, agile, and hybrid methodology and framework.
• Lead and direct cross - functional teams to deliver projects, ensuring that they are executed in alignment with business strategy, global IT standards, IT Security recommendations and best practices.
• Develop and enforce strong project management discipline and ensure adherence to project management framework.
• Apply traditional project management methodology to initiate, plan, execute, monitor and control, and close projects. Guide, coach, mentor, and motivate the team to reach their highest potential.
• Facilitate Scrums ceremonies, discussions, decision making, and conflict resolution.
• Prepare and deliver project dashboards, status reports, and communications to provide project clarity and transparency to stakeholders.
• Oversee IT support operations and ensure smooth delivery of IT services.
• Led the company's Cloud Infrastructure Modernization Project that resulted a successful complete revamp of its cloud infrastructure.
• Led the implementation of global help desk and other global processes and policies.
• Plan, organize, and ensure the execution of all IT services to meet the needs and goals of the business.
• Manage the planning, coordinating, communicating, and executing of the release of desktop applications and other infrastructure related updates.
• Monitor the effectiveness of the infrastructure/cloud hosting partner against SLAs/KPIs and recommend corrective measures as needed to deliver continuous service improvement.
• Develop strong customer relationship. Ensure IT supports the changing business requirements. Manage business expectations through transparency and active, open communication.
• Build strong collaborations with 3rd party IT service providers to successfully deliver business critical IT services.
• Lead and manage 3rd party service providers, ensuring timely fulfillment of commitments and contractual obligations; track performance and proactively recommend corrective measures.

Confidential, White Plains NY

It Consultant

Responsibilities:

• Led project teams and managed all activities in project life-cycle associated with high visibility HR projects.
• Collaborated with senior leadership and stakeholders to establish strategic plans and objectives for projects.
• Consulted with business partners to clarify and define complex project requirements and business cases, including statements of work.
• Created and delivered presentations on project goals and plans, including progress reports.
• Developed and implemented project level processes, procedures and performance metrics.
• Analyzed project performance, completed cost benefit analysis and recommended optimal solutions.
• Ensured project-related risks are managed according to the customer’s Organizational Process Assets.

Confidential, Union Beach Nj

Sr. Business Analyst/Project Manager

Responsibilities:

• Planned and managed IT projects leveraging agile principles; led and coordinated the work of internal technical teams and/or external 3rd party service providers; served as liaison between business stakeholders and technical teams; planned project phases and assess business implications for each phase; monitored project progress and developed strategic options with business leadership to meet deadlines, goals, standards and priorities; communicated project status to business stakeholders.
• Designed and architected business solutions utilizing Microsoft SharePoint, including build versus buy analysis and decisions.
• Worked collaboratively with application owners and business stakeholders to understand the business needs and estimated development work timelines.
• Partnered with various business leadership to design and develop the in-house custom Crowd Sourcing tool, which provided valuable feedback to Senior Management team and received rave reviews for user experience.
• IT Nintex Workflow, Nintex Forms and Microsoft Infopath Forms expert through extensive research and hands-on experience; coach and mentor development team members in these technologies.
• Partnered with the Technical Perfumery organization in the development of the custom Reformulation Tracking Tool (RTT), leveraging SharePoint and Nintex technologies, and made over fifty business process improvements while decommissioning the legacy Lotus Notes system (CLR).
• Partnered with the Corporate Head Office Administration team to create a custom Conference Room Booking System (NYB) to make critical enhancements, improve user experience and retire the legacy Lotus Notes booking system.
• Partnered with the Flavors organization in the development and implementation of the Flavor Ingredient and Technology Territory Evaluation tool (FITTE), leveraging SharePoint and Nintex technologies, to give users full control of their new electronic ingredient catalog including the ability to request samples and submit evaluations.
• Partnered with the Fragrance Ingredients division in the design and implementation of the external Confidential Fragrance Ingredients website allowing prospective customers to submit inquiries and sample requests directly through the website, allowing for better management of the business process.

Confidential

Sr. Application Engineer

Responsibilities:

• Responsible for design, development, implementation and support for business-critical applications using SAP, .Net/SQL Server, MS SharePoint and Lotus Notes technologies.
• Led the Design, development and implementation of the in-house custom Sales Review Tool (SRT), enabling Confidential ’s global sales force to forecast their sales numbers remotely and offline, and allowing seamless integration with SAP BW using Lotus Enterprise Integrator (LEI).
• Designed, developed and implemented the Material Review Committee tracking tool (MRC), enabling the submission of a new raw material or alternate vendor applications and allowed tracking of these requests until they are completed.
• Designed, developed and implemented the Customer Report Tool (CRT) which allowed Confidential global sales force to create their customer reports offline and then automatically replicate when connected. CRT enabled sharing and collaborating of important customer information via special security scripts and allowed account managers to create and assign tasks to other team members and sales coordinators.
• Created and maintained interfaces between SAP and other legacy systems using BDC, RFC and Web Services utilizing SOA concepts.

Confidential

Project Analyst

Responsibilities:

• Responsible for the development and support of all in-house custom pre-sales systems.
• Collaborated with business stakeholders to analyze user requirements, procedures, and problems to automate or improve these systems.
• Analyzed design and other data processing problems to implement and improve these systems.
• Reviewed system capabilities, workflow, and scheduling limitations and recommended solutions.