Professional Summary:

• Strong experience in the Domestic and Global Financial Community in Information and Technology Project/Service Delivery Management Disaster Recovery Architecture and Management Migrations, Integrations, Consolidations and Operation Infrastructure/Global Data Centers Re-location, New Real-estate Build Out/Call Centers Re-modeling and build-out Global Corporate Branch offices integration and build out EOL, ISP, Desktop Migration, Corporate Technology Acquisitions and Divestitures End to End Application Roll-Out and Data Base life cycles concept to development to implementation Regional technology management services Vendor Management and Oversight Network Transformation and Integration.
• Manage the relationship between the business and technology projects.
• Responsible for overall project communication, WBS and delivery to the satisfaction of the executive oversight committee.
• Utilizes the best practices of common project management tools to successfully delivering high risk, complex and cross-departmental projects.
• Responsible for developing and coordinating resource planning across functions to assure that adequate resources are being applied to the projects.
• Responsible for end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, customer management, relationship management and other project documentation preparation.
• Experience with standard project management tools, methodologies and frameworks Clarity, Six Sigma, Remedy, Visio, MS-Project, JARA, InfoPath, OneNote, Lync, Excel, SharePoint, Live Meeting, MOC and PowerPoint .
• Develops project budget to ensure that project financial status and material variations are proactively communicated to all stakeholders and management.
• Tracks and resolves project issues/impediments and team conflicts. Facilitate escalation of issues un-resolvable by the project team to the appropriate business or IT sponsor and track to successful completion.
• Strong Microsoft Project experience ability to quickly learn other PM management tools, as required
• Demonstrates excellent documentation, retention and follow-up skills.
• Experience managing large cross-functional teams in a multi-vendor environment.
• Demonstrates ability to work independently and under pressure to meet deadlines.
• Excellent work ethics and a pro-active team player with a can-do attitude and judgment.
• Strong attention to detail and willingness to roll up sleeves to get the job completed .
• Develop and maintain all required project artifacts including: project plans, work breakdown structures, project schedules, project budgets, issues, risks, and project RAG reports.
• Review all project matrix plans written by project management office junior staff to ensure they adhere to company and group PMO standards.
• Interface with business owners to understand their needs and secure appropriate project buy-in/sign-off throughout PLC.
• Fast and versatile learner that adapts well to Domestic and Global changes.
• Ability to work under pressure in a stressful environment and quickly resolve technical complex issues.
• Experience working in a geographically and culturally diverse organization.

Confidential

Senior Technical Project Manager

• Work with MHF Standard Poor's Business Stakeholders, Product Owners, and Cross-functional IT teams sponsors to identify, prioritize and sequence the project goals.
• Managed major technical impact projects and planning and tracking multiple complex technical projects for MHF Standard Poor's Business.
• Document, organize and update site review findings, action plans and results.
• Utilize PMO tools, processes and methodologies, such as SharePoint PINE , Visio, SDM, HP PPM and Remedy.
• Managed several successful and timely completions of McGraw Hill Financial Group Standard Poor's overseeing approved complex Infrastructure, Application, Server Refresh, Data Base, and Consolidations projects from Inflow, Initial, Requirements, Design SDP's , Build, Deploy, Test, Implementations, Warranty period and Project Closed out project Documentations.
• Produced supporting artifacts e.g. communications plan, RACI matrix, BAU transition plan .
• Scheduled off-hours changes, service outage upgrades and testing to meet the business needs.
• Work with engineers, architects, and 3rd party vendors and consultants in the development and implementation of new IT solutions.
• Experience creating and facilitating opportunities for cross-team cohesion across Enterprise workgroups focused on development delivery.
• Creative, results driven, self-motivated, and solutions oriented to execute projects.
• Maintains multiple relationships between the Business organizations and IT organizations in order to identify the customer needs and requirements.
• Demonstrated ability to deliver projects that meet the business objectives within scope and schedule.
• Manage all project risk levels, develop appropriate contingency plans and pro-actively identifies changes to eliminate future setback.
• Experience as a member of a tier-3 engineering/support team providing timely diagnosis, trouble-shooting, and resolution to complex, high visibility problem incidents related to Windows Server/Linux/Unix and VMware.

Confidential

Infrastructure Project Services Delivery Manager

• Work with LOB and executive sponsors to identify, prioritize and sequence the project goals.
• Document, organize and update site review findings, action plans and results.
• Managing weekly GWIM Branch Offices Real-estate moves and new offices build out.
• Work with the Reporting and Control functions to effectively understand and manage the variables impacting project cost reporting in the firm's activity based costing system, including developing and explaining cost allocations across divisions.
• Manage Hopewell Campus Data Center Consolidation and Moves on Physicals, Blades, Network Devices Storage Devices and VMs for a new POD George3 CHP VMware's Infrastructure to provide the capacity to build approximately 3000 new servers to support GWIM business in Hopewell Campus 8 cabs and 16 chassis using C7000 cabinets from HP.
• Manage Developers, Application Managers, External Clients, Vendors and key sponsors on GWIM Projects.
• Managing several of GWIM work streams to upgrade and migrated all BAC/ML Branch Offices to BAND7, Band Width Increments, BlackBerry Enterprise, APC-UPS, WMW Application Extension, MQ-Messaging, Monitors Refresh Replacement, Wireless Telecommunications, Equipment Room and IDF new closet build-outs.
• Ensure the infrastructure adheres to the requirements for availability, stability, and efficiency.
• Manage several successful and timely completions of CTS approved projects from initial project stage through project closure for the firm IBM to Linux Oracle DB's to DB2 .
• Participates in scheduled off-hours configuration changes, service outage upgrades and testing.
• Responsible for scripting, testing and deployment for major Merrill Lynch/BofA platforms HVD WMW VMs Derivatives Trust, MLSN, FAC /Call Center/TGA supporting all Branch Offices and Hopewell Campus.
• Provision VMware as needed Lowe/Upper Lanes assigned IPs/VIPs and assigned server types names to Physicals, VM's hardware Request/Recover SAN/NAS/CANTERA storage.
• Experience performing physical-to-virtual P2V and virtual-to-virtual V2V conversions for Windows, IBM and Linux environment utilizing VMware and Server Refresh.
• Maintains multiple relationships between the Business organizations and IT organizations in order to identify the customer needs and requirements.
• Track both new and expiring certificates for GWIM and renew as required VeriSign BAC certificates .
• Incident tracking/Inventory tools such as TPM, Tech-M, Ariba, AIT, RTT, JIRA, ROARS, Run Book and MHS.
• Manage various projects using bank approved applications MAXIMO, PPR Tools for Risk management, Documentation reviews BRD, HLD, LLD, Reporting, PSP SIM .
• Partnering with other Project Managers/Teams to identify and communicate key cross-stream dependencies and address issues and risk.
• Manage all project risk levels, develop appropriate contingency plans and pro-actively identifies changes to eliminate future setback.
• Responsible for maintaining current and complete project management data and documents in enterprise systems analyzes and reports project performance metrics as requested.
• Experience as a member of a tier-3 engineering/support team providing timely diagnosis, trouble-shooting, and resolution to complex, high visibility problem incidents related to Windows Server/Linux and VMware.

Confidential

Release and Infrastructure Manager

• Managed global application conversion and decommissioning e-mail accounts from Lotus Notes to SharePoint 2010 150 Apps and MS Exchange Outlook with multiple work streams.
• Act as a liaison between Technology and the business for ongoing project management status.
• Coordinated messages and setting business expectations.
• Worked with all service providers business, vendors, analyst, engineers, service managers and project managers
• Managed all new Share Point Application cycles from Assessment, Project Plans, Solution Testing, UAT Implementation, Warranty, Business Handover, Survey and Support.
• Created and analyze required project documents and ensures that quality assurance processes are incorporated.
• As a Delivery Manager, the final decision making to keep project on track and ultimately successful.
• Ability to effectively lead Cross-Functional Global Team meetings and discussions with offshore staff in Singapore, Vietnam and Japan.
• Scheduled and facilitated requirement reviews with Development QA and Product Managers.
• Maintained current and complete project management data and documents in enterprise systems analyzes and reports project performance metrics as requested.
• Prepared lessons learned at the end of each application conversion and defining any follow-on action recommendations required.
• Works in coordination with compliance leadership team and provides insight and feedback to develop other aspects of the corporate compliance programs and operate within the defined governance model within the DB PMO office.
• Generated weekly reporting and up-to-date visibility as well as ad-hoc project and program review materials for Project Stakeholders.

Confidential

Global Infrastructure Project Manager Mainframe Network Analyst.

• Support client initiated Operations Infrastructure projects on every day operational functions for different Merrill Lynch business teams and stakeholders Fixed Income, Banking, Investment, Risk, Wealth Management, GWIM, Asset Services, Trading, Options, Capital Markets, Research, Mutual Funds, Equity, Real-estate Offices and New Build Out Moves and Market Data group.
• Maintains high level timelines, and assures consistency and detailed timelines with input from the functional departments, and assures that the functional timelines are aligned with global project timelines.
• First level of contact for escalations and resolving escalated issues according to the Governance Escalation procedures for businesses.
• Manage multiple projects simultaneously in the Global office as well as project teams locally and offshore.
• Define project scope and objectives within the PMO team to ensure successful project delivery.
• Work with engineers, architects, and 3rd party vendors and consultants in the development and implementation of IT solutions.
• Manage major projects budgeted spend in the range of 500K - 3M Conduct feasibility studies and evaluations
• Chair meetings, track project plans, maintain project information using corporate-approved tools, provide regular updates and communicate with members of team as well as all stakeholders on a regular basis.
• Sponsors life cycle analyses for aging data center infrastructure equipment, systems and develop an end-of-life EOL strategy.
• Manage all scale Data Center Infrastructures projects - voice, data, Internet, telecommunications, EOL, DNP, desktop, storage, servers, mainframe, Branch Office build out, security, Network LAN/WAN connectivity , VPN, VoIP, PBX, remote access, firewalls, switches and routers, wireless, applications roll out, Cabling, Rack Stack and DC space management. etc.
• Schedule authorizations for staff and vendor maintenance visitors in the Data Center.
• Review and oversee the implementation of computer processing job requests to determine processing requirements and ensuring business SLA's are met.
• Ability to work under pressure in a stressful environment and quickly resolve Project risks and issues.
• Represent Release Management policies, process and activities to the Change Management Board.
• Monitoring and communication of scheduled changes for release, including tracking and publishing environment status and requirements.
• Scheduled and monitor jobs on the Mainframe and Distributed platform for QA and Production and perform subsequent upgrades to these environments and test.
• Provide escalated ticket/incident management for production supported applications as well as participate in defect management, issue tracking/trending.
• Coordinate with Facility Build and Migration work streams to ensure timely delivery of Network connection for Merrill Lynch B2B client.
• Experience with architecture that allows users to retrieve data from multiple source types mainframe, client/server, Windows, etc. including multiple server platforms and accessing data sources.
• Generate weekly, monthly and quarterly reporting and up-to-date visibility as well as ad-hoc project and program review materials for Project Stakeholders.
• Perform Health Checking as per requirements. Provided 7/24 level 2/3 support for all Data Center production issues on the Mainframe and Distributed platform environment Swat .
• Work with the internal Infrastructure engineer teams and project management to ensure timely and accurate installation of hardware to support new product initiatives.

Hardware:

OS/ ES9000/4381, UNIX/LINEX/Windows, JES 2/3, IBM Utilities, Ethernet, Cisco Switches/Routers, Hubs, Bridges, Windows/IBM Servers, Blades HP BL460c/BL620- G7Blades/ IBM LS20, EMC V-Block, ESX, RSI equipment, Bluecoat Appliance, Traceroute, Wireshark, Sniffer, APS, WAPS, ISDN, T1-3, DS3s, OC's, ATM, RIP, Bisync 3270/2780/3780 , ATM/Frame Relay, FICON, Modem Banks, LAN/WAN/MAN, VPN - Avaya, FIREWALL.

Software:

Remedy, VR, PMR, ITIL/ITSM, ETL, PLM, Netview, AIX, RHEL 5.8, 6.3 , JBoss, Cobol2, FileAID, VTAM, TSO/ISPF TPM, Tech-M, MAXIMO, AIT, RTT, ROARS, Run Book, SDM, NEXUS, PPR-Toll, Tech Direct, PCM, Agile, Endevor, MQ-Messaging, Quest NMSP 6.0.1, Group1, ETL, DB2, Oracle, Ariba, P2P, Access, Win2k3, Win2k7, Win2k8, VMware, Hyper-V, Encryption, Feed Handlers, NDM, SNA, BDT, TELNET, SFTP, FTP, SSH, TCP/IP, UDP, HTML, XML, ASP, Office Communicator, Microsoft Lync 2010, Blackberry Enterprise Server, ML-Connect, Certs, Timbuktu Pro RCS , HP OpenView Monitoring, CA Siteminder, HP Exstream ,VSAM, AutoSys, CA-Scheduler 1,7,11 , OPCA, EDTUP, BMC-Control-M v.6.4 , MS-Visio, Office Suite, MS-Project, Power Point, SharePoint, Clarity, Crystal Reports, Batch Jobs, Passport, NetApp, HP Private Cloud, NAS/SANS/CENTERA, Host Explorer, Pac File, DNS, Proxy's, SFTP, MVS-FTP