Profile:

• Proven 17 years multi-dimensional success in Program and Project management, global delivery management, client engagement management, PMO, IT outsourcing, application development, testing, application support, system migration and transition, package software implementation, Gap Analysis, Process Improvement, Reverse Engineering, Data management, Data Migration, Data Warehousing, Conversion, Compliance and Maintenance of different software products in HealthCare, Insurance, Pharmacy, Automobile, Energy, Utility, and Manufacturing industry.
• Encompasses strong Leadership, and Management skills and successful team building capabilities combined with excellent technical, analytical, communication, presentation, and customer service skills. Proven ability to cultivate productive relationship with key decision makers and drive initiatives that require the support of multiple stakeholders.
• Proven experience managing large multi-million dollar projects with significant business implications.
• Extensive experience in developing and maintaining relationships with business, IT leaders, developers, architects and other stakeholders to define and plan integrated solutions
• Proven experience with Project Charter, SOW, Project Planning Package, Delivery Artifacts etc.
• Demonstrated successful completion of all projects within schedule, budget, and good quality through the project management tools called MS project Enterprise, Clarity.
• Able to lead large multi-disciplinary, globally distributed, and high-performance project teams and manage stakeholders' expectations and relationships at all levels of staff and management.
• Extensive experience in Risk Management including risk Identification, Mitigation etc.
• 13 years of Waterfall, few months of AGILE, 3 years of RUP Rational Unified Process , and 3 years of SEP experience
• Extensive experience in Business Assessment, Feasibility Assessment, Cost Benefit Analysis and functional requirement analysis etc.
• Extensive experience with EVA Earned Value Analysis and many more Project tracking techniques for metrics and dashboards
• Extensive experience with multi Supplier and multi-Vendor environment.
• Extensive experience in Change Management, Procurement Management and Delivery Management.
• Demonstrated excellent presentation, executive communication, team development, and people management skills.
• Highly regarded for a proactive attitude and an ability to think laterally providing ideas and solutions.
• Spearheaded and managed multiple complex projects concurrently and completed them with no time and budget variance.

Technical Experience:

PROFESSIONAL EXPERIENCE:

Confidential

PROGRAM MANAGER / Sr. PROJECT MANAGER

Aetna has entered a 12 year agreement with CVS/Caremark commencing 1/1/2011 in which it will be migrating many processes, including adjudication services and back end functions customer/member services, claims administration, specialty and mail order purchasing, inventory management and fulfillment to the CVS/Caremark RxClaim platform.

Responsibilities included:

• Consultant Program Manager for CVS Caremark managing deliveries of Aetna Migration to CVS Caremark RxClaim PBM System with budget of 20M within schedule, budget, and to the business objectives.
• Enhanced a large number of RxClaim application systems across multiple business domains, and migrated Aetna customers to CVS application. Established implementation strategy, and Program Management Office to support performance improvement and successful deliveries of upgraded systems
• Provided recommended Solution strategy that helps organization gain visibility, insight, and control across enterprise rollout, enhancing decision-making, improving alignment with business objectives, maximizing resource utilization, and measuring and helping to increase operational efficiency.
• Identified and resolved common problems and potential risks, issues, dependencies across Programs Projects at enterprise level.
• Developed and implemented corrective action plans when deviations from schedules and budget are evident.
• Improved offshore operations for better efficiency and integration with onshore teams resulting in improved resource utilizations and margins.
• Managed onsite and offshore Project Managers, Senior Business Consultants, QA Managers as direct report.
• Developing and managing software metrics and dashboards for all projects.
• Performing Change Management, Procurement Management, Delivery Management and Resource leveling.
• Developed productive relationship with key decision makers and drive initiatives that require the support of multiple stakeholders, vendors and customers.
• Demonstrated excellent interpersonal communication skills with all levels of client management and IS Management.

PROJECT MANAGER

The Michigan Operating System MOS will give BCBSM the ability to unify our local processing systems and our NASCO-based system onto a single NASCO platform for benefit administration, membership, billing, claims and servicing.The rollout will occur in waves. The MOS migration strategy includes starting slow and small, then building on the success and learning by moving to increasingly larger, more complex business segments.

Responsibilities included:

• Managed one of the releases of large 280 million dollar program with significant business implications.
• Participated in Planning, Forecasting at every phase of 280 million dollar projects that decrease costs, increase performance and positively affect the bottom line.
• Used EVA Earned Value Analysis technique to track project cost and schedule.
• Developed and managing software metrics and dashboards for major project initiatives.
• Developed and maintained relationships with business, IT leaders, developers, architects and other stakeholders to define and plan integrated solutions
• Participated in different Analysis including functional requirement analysis etc.
• Demonstrated successful completion of my releases within schedule, budget, and good quality.
• Managed all the projects and releases through the project management tool called MS project Enterprise and ensuring all project completeness with little or no variance.
• Performed Process Improvement, Change Management, Procurement Management and Delivery Management.
• Performed Issues and Risk Management including risk Identification, Mitigation etc.
• Performed Resource leveling at every phase of the project
• Proposal writing

PROJECT MANAGER

The current Ford Motor Company customer data repository application CKS Customer Knowledge Services is built on top of a core database platform that is 15 years old formerly known as CUPID . The current platform does not meet the requirements of the major marketing initiatives.The current application is inflexible hard coded costly, time consuming and error prone with respect to change. This substantially increases the cost and time to market for new users / functionality. Examples of the impact of this situation include:

• High entry cost for new user groups and programs i.e. integrating new brands, new marketing channels, new partners, etc . Tightly coupled systems do not allow for easy and cost effective entry into CKS.
• Currently CKS does not have the ability to effectively un-merge customers that may have been merged in error.
• Currently the CKS data lag could be as much as 24 hours for data to flow through the applications. This does not support new digital initiatives for on-line personalization and real time campaigning.

Responsibilities included:

• Developed and maintained relationships with business, IT leaders, developers, architects and other stakeholders to define and plan integrated solutions
• Developed productive relationship with key decision makers and drive initiatives that require the support of multiple stakeholders, vendors and customers.
• Allocating resources and coordinating their efforts in an effective manner for the timely completion of assigned projects / tasks at both offshore and onsite facilities.
• Demonstrated excellent interpersonal communication skills with all levels of client management and IS Management.
• Participated in Planning, Architecture.
• Completed business assessment and functional requirement analysis
• Managed large multi-million dollar projects with significant business implications.
• Completed business assessment, feasibility analysis, cost benefit analysis and functional requirement analysis
• Managed project metrics at every phase of project life cycle.
• Demonstrated excellent interpersonal communication skills with all levels of client management and IS Management.
• Performed Process Improvement, Risk Management including risk Identification, Mitigation etc.
• Some of the major projects that were led and implemented by me include
• Numerous Patient Accounting Professional/Technical Billing and claim processing projects.
• HIPPA implementation, Medicare Advantage changes, NPI, Data warehousing projects using ETL tools

DATA ARCHITECT

Responsibilities included:

• Conversion analysis, Design and mapping of Michcon's Mainframe CIS data to DTE's Oracle based CSB system and KCS System.
• Interacted with business analysts and functional architects for mapping the different components of the legacy sub-systems to the integrated CIS system.
• Drafting technical specs for customer consolidation to achieve synergies on the merged system.
• Extracting test data for conversion from Michcon's DB2 based CIS system and Loading them onto ORACLE System and verifying converted data for inconsistencies and data anomalies.