Project Manager Resume Profile, NC - Hire IT People

Summary

IT Professional with demonstrated track record of consistently achieving business objectives and applying solid technical and people skills. Experienced in meeting customer needs with short deadlines and time frames. Proven project management with the ability to perform multiple tasks in a team environment.

Experience

Confidential

Technician

Specializing in: Small home / office wired and wireless networks. PC diagnostics including repair of both hardware and O/S. Email troubleshooting.

Confidential

Technical Writer

Contracted to update / verify all SAP software technical and user FAQ documents, since the companies upgrade in January of 2007.

Confidential

Lotus Notes Administrator / Project Manager

Contracted as a team member to aide in the conversion from Lotus Notes 4.6 to R5. After the migration to R5, promoted from Production Support to the newly created Project Team. Created and introduced test plans and test environment. Maintained and tested all new point releases. Tasked with creating all written FAQs for end users and IT support personnel.
Served as Project Manager for all third party applications integrating with Lotus Notes. Created all documentation for installation, Help Desk support, and end user questions. Tasked as last line of support.
Responsible for the design of wireless access to Notes, tested and placed into production Sametime 2.5, tested and implemented Sherpa's Mail Attender software quota / mail dB management , as well as a Roaming Notes feature in R5 that has since appeared in ND6.
Responsible for the design of a testing environment for migrating from Lotus Notes R5 to Notes ND6. Researched and tested of enhancements and issues arising from the conversion from R5 to ND6.
Brought back to assist with the roll out ND6 and upgrade all BlackBerry handhelds to the new v4 code. Moved back to the testing area, for the following: Filenet document storage, and all in-house modifications to the Lotus Notes system.

Confidential

Project Manager

Contracted to support a roll-out of the NT 4.0 and Windows 95 platforms, and provided support for existing WFW 3.11 workstations.
Created, tested, and implemented the new Windows NT 4.0 and Windows 95 images for laptops.
Other accomplishments included configuration, testing, documentation, and training for the new RAS, SMS, and Exchange Software.
Detailed maintenance of primarily HP laser jet inkjet printers.
Designed and documented Access User support information and driver database for the helpdesk.
Completed contract as a Project Manager for the upgrade from Lotus Notes 4.6 to R5, for all U.S. and Mexico offices.

Confidential

IT Representative

Contracted to upgrade the existing WFW 3.11 and Windows 95 workstations and laptops to NT 4.0 OS. Introduced NT 4.0 Roaming profiles. After the upgrade, remained to train and support any transition issues.

Confidential

Database Support

Contracted with the Budgeting Department of the corporation, responsible for maintaining, updating and running the help desk for the staff with the planning and salary compute module. Other responsibilities included designing and integrating data from the mainframe to Excel spreadsheets, designing reports in Hyperion Hyperion Report Writer software. The Staff Planning Module is written in FoxPro for DOS

Confidential

Owner / IT representative

Part owner of a total turnkey solution computer company. Responsibilities included sales, building and repairing workstations, wiring networks, installing and supporting NT servers, customer support, and employee management.

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Project Manager Resume Profile

NC

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