Senior Level Project Manager INFORMATION TECHNOLOGY

• Legacy System Conversions Banking EFT Debit Card Processing PMO Government
• Customer oriented PMP certified IT Project Manager, with over 20 years of experience serving in various roles and capacities of technical systems implementations and product service implementations COTS and customized . Industry experience includes Government- City Agencies of Health Human Services, Property Assessment, Police , Banking, Securities, Electronic Funds Transaction Processing, and Pharmaceuticals. Work practice includes combined project management, business analyst, and quality assurance roles.
• Technical experience includes data conversions, data marts, some ETL and data mapping. Also experienced in leading an operations unit project management office PMO . Results focused, with good interpersonal and communications skills. Served in various project roles in all phases of Solution Delivery Life Cycle SDLC , and the practice of project management methodologies PMI/PMBOK based . Experienced with working in various matrix level organizations and managing virtual teams in global time zones.
• Varied levels of technical experience in the following:
• Diebold ATM's, HTML, ISO 8583, ITIL, Lotus Notes, Microsoft Office 365, MS Access, MS Project, MS Sharepoint 2007, Mercury Interactive, NCR ATM's, Oracle Client 10g, Paragon ATM Simulator, Peregrine Parature, PMI/PMBOK Methodologies, POS, Rational Rose, Realware, RUP, SQL, SOA/Web Service, Software AG, Tandem, Visio SmartDraw, Technical Writing, Wincor-Nixdorf

SELECTED CAREER ACCOMPLISHMENTS

• City of Philadelphia, The Office of Innovation Technology: Directed the goals of the Operations PMO leading to an increase and improvement of the maturity level from 2.0 to 2.7 within nine months March 2013 September 2013 . Collaboration and development efforts included governance technology review board, remediation of the SDLC, PPM tools evaluation and proposal, Sharepoint site for the PMO. Also facilitated communication and coordination for the annual controller's office audit and managed a team of five PM's and a BA. Mentored and coached junior and aspiring PM's.
• City of Philadelphia, The Board of Revision of Taxes BRT : Managed several modernization projects including the legacy system conversion from VSAM to a CAMA Computer Assisted Mass Appraisal Oracle based data warehouse product for the city's property assessment system. Project required the implementation of procedures practices to support and drive project phases, and meeting regulatory expectations of predetermined ratios of sales data of properties. Managed a team of 20 internal resources and two vendors under a seven million dollar budget. Also managed the implementation of a Telephone System Replacement project, the BRT Website remediation , a new IVR system, and the Time Management System.
• EFunds Inc: Managed the annual Disaster Recovery project which included deployment at two off-site data centers. Recognized and awarded by the department VP for the DR success.

Experience:

Confidential

Director, Operations PMO

Responsible for leading the OIT Operations project management office with a focus on standardization of the project management practice, process and governance of the SDLC methodology, PPM maturity initiative goals, I O project support and PM training.

Confidential

Program Manager

Program Manager for the Police Department's Forensic Science Bureau. Led the remediation project and implementation of the BEAST application for the Firearms unit. Conducted process mapping sessions and provided as-is and to-be workflows, tracked software updates and releases using JIRA, provided monthly status reporting.

Program Manager

Confidential

Conducted a business process reengineering project at DHS. Developed workflow diagrams and process documentation. Managed a remediation and assessment project for the Dept. of Health of the CARES an enterprise data warehouse/integration solution. Provided PM support on the remaining tasks of the BRT's CAMA project. Multiple smaller scope technical projects completed City standard web site launch, Video Conferencing installation and case management software installation. Co-managed the business requirements phase of the Libera - System 7 Case Management system a replacement of DHS' legacy software.

Confidential

Project Manager, Contractor

Project Manager for the City of Philadelphia, Board of Revision of Taxes. Managed the CAMA project and 4 additional overlapping modernization projects. The CAMA project entailed conversion of the legacy VSAM system with implementation of the CCI, Inc.'s Realware product, an Oracle based system. Other implementation projects included, Telephone System Replacement, BRT Phase II Web Site, Time Management System, and Legacy Data Transformation. Project dynamics required a post-creation review of the RFP, contract and project plan with numerous change orders applied. Provided critical technical guidance to associates, best practice procedures for SDLC methodology, quality assurance testing, performed requirements gathering documentation, and participated in the technical reviews of SOA/web service system design and documentation.

Confidential

Project Manager Contractor

Fulfilled contractor PM role for e-Funds, Inc. Projects managed included Disaster Recovery exercise project, administrative MasterCard SecureCode implementation for CO-OP network customers, three varied ATM projects, as well as a BCA/business cost analysis project.

Confidential

Project Manager

During this tenure, held position initially as a Quality Assurance/Testing Manager and was then promoted to Project Manager in January 2002.

Projects managed included:

• Target Gift Card and American Express FSA projects, July 2004. Managed internal and external team of 15, including vendors, 3rd parties, and customers. Plan entailed the Wincor ATM and kiosk device deployment for Target customer gift card product.
• Genpass Online project in August 2002 an internal company-wide SQL Server database implementation. Completed first phase live date on time. Facilitated meetings, developed test plans for user groups, conducted workflow review process improvement meetings involving all affected user groups.
• Western Union Money Transfer project, team of 25 members , Managed and completed project activities between internal Genpass associates, external vendors and partners of Western Union, EDS, ACI, and NCR DIEBOLD. Guided teams through project life cycles, performed requirements definition, cost/benefit analysis, estimating, scheduling, tracking, risk management, quality control enforcement, Patriot Act compliance, and closure.

Confidential

Quality Assurance Manager

• Managed a team of 5 test analysts who performed interface, report transmission software development change testing for Moneymaker ATM network customers and internal customers. Implemented QA procedures and refined the communication process between inter-related departments. Business process improvements developed and implemented.
• Pre-year 2000, served in various roles that included: business systems analyst in banking and securities and pharmaceuticals. Developed quality assurance processes for web enabled SQL server database systems CSS , facilitated demonstrations of front end applications and developed a training process and training documentation for the new systems. Provided analyst services for Y2K project tasks, supported testing of new 401k applications and directed test planning and workflow definitions for brokerage system applications. Analyzed, resolved and defined business functional data requirements for the implementation of an AS400 system replacement of a legacy IMS Commercial Loan Database System.
• Developed and executed test plans for commercial loan system transactions on ACBS application and for international transaction payment system on IMS. Utilized the Mercury Interactive-WinRunner automated test tool to execute volume-based transactions and test the ACBS application functionality.
• Followed the Summit-D project methodology. Drafted training documents of conversion screen flows for the proprietary Eximbills International Letter of Credit system.
• Started IT career as a network control operator and promoted to project coordinator. Previous employers included: