Director : IT Transformation and Infrastructure Program

As a senior program director, delivered multiple global projects covering data center consolidation, IT transformation and refresh of systems and applications. Leading engagements ranging from 5M - 200M. Project focused on application consolidation, virtualization to private and public cloud and federation between cloud and data center infrastructure. Develop and tracked program budget and resource plan. Developed program management processes PMO and Service delivery process as per ITIL best practices for all Run the Business Service operations and Change the Business IT projects.

Transformation accomplishments

PROFESSIONAL EXPERIENCE

5 billion global IT service provider with 90,000 employees focused on IT infrastructure services including IT Transformation programs and Service delivery operations.

Program Director: IT Transformation PMO

• Directed and Managed Transformation and Transition program at multiple engagements including Merck, Readers Digest, News Corp, Reynolds Packaging, Adecco and Novelis.
• Developed unique Data Migration methodologies and performed Proof Of Concept with technology vendors and architects to prove and deliver cost effective solutions.
• Implement service management tools Incident Management, Change Management, Asset Management and Problem Management , Asset Management and Problem Management. Leading PM and Architects to implement entire stack of ITIL service management tools and the process.
• Implemented Nimsoft , Patrol , NNM , SCOM , SMARTS and BPPM as Manager of Manager
• Lead and managed applications team to develop application migration plan for a portfolio of 150 applications. This maintained the application up-time requirements and de-risked business impact before, during and after migrations.
• Improved on procurement turnaround time from requirement gathering to delivery of equipment Procured 12M worth of IT refresh equipment.
• Build architecture team of 15 team members to enable redesign and migration of legacy infrastructure to private and public cloud. Transformed infrastructure with 800 servers, reducing the server footprint, implementing storage consolidation and implemented disaster recovery solution.
• Managed Transition of global services at Readers Digest with 900 servers covering nine technology tracks to centralize operations with 110 team members.
• Managed transition of services for Merck and developing OMC of 130 team members.
• Developed Infrastructure PMO and Program Management team

Confidential

Regional Director

• Managed a team of 34 system engineers. Delivered Level-2 services for over 1300 servers in Americas, housed in 5 primary data centers and over 150 locations. Managed technology services for Core Wintel servers, Share Point, Citrix and VPN Remote access. Interacted with senior management and managed relationship with three business units.
• Unified three teams and improved efficiency of service delivery.
• Built global team for remote monitoring of 5000 servers.
• Identified level 1 tasks and moved them to Singapore and improved efficiency of team by 30 .
• Implemented SOX compliance requirements

Confidential

Senior Project Manager

• Managed a portfolio of multiple projects, from initiation through implementation closing. Managed project budgets and approvals. Implemented project management process as per PMI's standards. Initiated and documented project auditing process to be used as standard within the project management group. Mentored project managers.
• Initiative to stabilize business critical systems, reduced outages, and established DR/fail-over process. Reduced switchover time from 19 Hrs. to 2 hours.
• Recognized for completing Phoenix program that retired and consolidated servers and upgraded legacy domain to 2003. Retired 200 and consolidated 600 legacy servers from a project with 3000 Wintel and Unix servers.
• Developed infrastructure to support offshore QA LAB in 2 months supporting 80 offshore testers.

Confidential

Senior Project Manager

• Managed a portfolio of seven business technology project, related to business portfolio enhancement, disaster recovery, information security, regulatory compliance, mergers and new acquisition for the Global Project Management group. Developed and managed project audit process and assessment of production readiness and operations handover.
• Revived and completed four critical projects within first six months.
• Recognized for leading and completing critical telecom changes for Fiserv merger program.

Confidential

Senior Project manager

• Managed a portfolio of web application projects, Online Ordering System XML gateway . Collaborated global cross functional groups including, development, application support and systems support to deliver a critical application integration project. Managed 20 application enhancement projects with a team of 15 developers in Virginia, Dallas and India. Coordinated projects starting with scope and requirement analysis through development, testing and production release.
• Improved performance and reliability of the production web servers by 38 and exceeded SLA.
• Completed a delayed application development and integration project in record time 30 days .

Confidential

Senior Project Manager

• Provided leadership and direction to a global cross functional project team of over 60 members and vendors, to consolidate and migrate data centers from San Francisco, Hawaii, Japan Australia to Singapore. Identified risks with application migration including risks associated with transport and logistics due to customs and federal regulations. Prepared BCP and DRP and facilitated backup recovery before, during and after migration.
• Saved 20 on hardware costs by optimizing system usage during migration of applications.
• Developed a unique Global web based project reporting and tracking system.

Confidential

Director Managed Services

• Established Managed Services Business Practice covering IT service management. Managed project and coordinated research, development and testing of tools for remote IT infrastructure management services. Developed partnership with other security and network vendors including Network Associates, Astaro Corporation, Expert City.
• MCI Worldcom EDI NET VAN Implemented monitored disaster recovery.
• Project Managed for a B2B Web portal application for Network Associates SolidWorks

Confidential

Technical Support Program Manager

Developed technical support for Rapid Prototyping systems for Asia Pacific region. Appointed service provider partners and trained them on service methodology, technology and applications of FP. Presented Rapid prototyping technology and applications at roadshows and industry forums. Researched downstream applications for RP through collaboration with educational institutes and vendors.

Confidential

Technical Support Program Manage

Developed service organization for Fault Tolerant Tandem systems and Managed support of Convex supercomputers. Trained field engineers on hardware, operating systems and software application on the platforms. Delivered high end consulting services to customers on performance tuning, system integration of highly complex and mission critical applications.

Confidential

Field Engineering Specialist