SUMMARY

• 9 Years’ experience working in Project Management, Agile (Scrum), and Business Management.
• Certified in Six Sigma management with a proven track record of delivering on time and within budget.
• Certified Scrum Master with passionate servant leadership skills and drive to coach others to become servant leaders.
• Certified in PMEC with experience working on multiple projects simultaneously and the ability to work independently.
• Ensure Agile/Scrum concepts and principles are adhered to and make the tough calls.
• Extensively worked on the PMP framework with strong focus and time management.
• Experience working with QA teams, Business teams, and analysts involving cross - functional teams.
• Experience working on tools like JIRA, MS Project, SharePoint et cetera.
• Acted as liaison between multiple departments and teams under PMO.
• Create and manage sprints in Plainview
• Experience working on Microsoft Office Suite and Google applications.
• Create Project Communication Plan using stakeholder analysis, client interactions, and daily & weekly meetings.
• Define Project Scope, Design, and Create Test plans with test cases to meet the functional and business requirements.
• Drive Business strategy and lead implementation managers, teams, engineers & technicians.
• Regularly meet customer expectations, rollouts, and internal revenue targets.
• Liaise with customers ensuring satisfaction while checking project health by conducting Internal Audits. Maintain coordination with other functional groups within the organization.
• Assign tasks, missions & secure task execution subcontracted to internal or external Service Centre according to WBS and ensure compliance with project execution and issues escalations.
• Manage project teams and customer relationships in the scope of project execution.
• Review & Conduct regular client & scrum team meetings to update daily and weekly status reports.
• Ensure effective and timely customer inputs meet project objectives & schedules.
• Conduct project evaluations, assessment of results, and lessons learned.
• Ensure projects are delivered within the agreed timelines, approved budget, and profitability forecast.
• Prepare requirements traceability matrix highlighting the relationship between Test Requirements and Test Cases.
• Prepare and share Chargebacks, Timesheets, Dashboard, and Productivity sheets with customers.

TECHNICAL SKILLS

Operating systems: MS Word, MS Office, MS PowerPoint, MS Excel, MS Project.

Environment: Abode acrobat Pro, Veeva, Visio, SharePoint, Confluence, JIRA

Certifications: Six Sigma, PMEC, Scrum Master Accredited, CAPM (ongoing)

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Project Manager

Responsibilities:

• Create and work with project estimates using Plainview.
• Audit Project plans, processes, and communication matrix at regular intervals.
• Maintaining RAID logs, Governance plan, Work plans, project charter, WBS,
• Documenting and reporting project status, exceptions, and resolutions.
• Creating and maintaining project documentation using standard PTS or client Templates where appropriate
• Participating in the review of Project Learning to foster a culture for continual improvement
• Consolidate and analyze data collected from program status information, comparing results with a baseline and communicating status to the management for review.
• Establish a “road map” for the implementation of a project.
• Managed global cross-functional teams (San Diego, Netherlands, San Jose) to deliver key outcomes for multiple projects simultaneously and keep projects on schedule and within budget.
• Identified key project metrics (KPIs) and success criteria which were used to evaluate project viability and enabled sound quality decisions to be made.
• Developed and optimized project budgets, schedules, and resources for all complex projects to achieve maximum value.
• Worked on Plainview to generate reports and for forecasting
• Managing resource forecast and creating a resource capacity plan.
• Conducting Phase gate reviews, change controls requests, PDR reviews, KPI measures
• Standardizing project principles, practices, and templates for organizational projects.
• Authoring SOPs, processes, Lifecycle factory processes, project artifacts RFP, Response for RFP, product policies, PDR, and sows.
• Creating Rhythm of business documents, Payment for milestone documents, Review policies.
• Maintaining lessons learned and learning register.

Confidential, Boston, MA

Project Manager

Responsibilities:

• Support program managers throughout all phases of the project life-cycle for the Commercial Credit Training Program.
• Maintaining and monitoring project plans, and project schedules and ensuring project deadlines are met.
• Create and maintain comprehensive project documentation, change control, and business requirements.
• Preparing necessary presentation materials for meetings and undertaking project tasks as required.
• Manages and ensures execution of all activities associated with the project lifecycle - from identifying candidates through post-selection tasks
• Developing project roadmaps and project strategies to ensure projects adhere to frameworks and all documentation is maintained appropriately. Allocate work packages, and team charters, update the status of the project, and work on performance metrics.
• Chair and facilitate meetings to ensure stakeholder views are managed towards the best solution and Generate weekly status reports and metrics
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Manage project scope, coordinate technical development, and deliver software solutions with high-quality standards.
• Define and initiate projectsand assign Project leaders to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Track the progress of projects and provide project health reports to the senior management
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor, and lead personnel within a technical team environment.
• Present periodic Dashboard reports on the current program, future opportunities, and client issues.
• Create and own the project's WBS, risk register, and communication matrix.

Confidential, Boston, MA

Project Manager

Responsibilities:

• Managing resource allocation, procurements, vendor contracting, and listing for smooth project execution.
• Negotiating with profitable suppliers and vendors to initiate procurementpartnerships
• Focus on continuous process improvement by defining, maintaining, and enforcing business process rules
• Develop a detailed project plan, to track progress and ensure the projects are delivered on time, within budget and scope.
• Measure project performance, Quality management using appropriate systems and tools.
• Providing project support to PMs and Project Management Office (PMO) Mangers, including managing purchase orders and documenting management.
• Participated in PI7 planning to understand the mission and vision of Aetna for the current PI and beyond.
• Did RACI matrix analysis, analyzed the risk and dependencies and removed impediments for the team.
• Updated the RTC and the Acceptance Criteria as per discussions with the team and PO. Maintained the Burndown charts. Took updates from the team during daily stand-up and ensured the team does not face any impediments.
• Participated in Scrum of Scrums to remove cross-team dependencies across the Agile Release Train.
• Helped team members by drawing any logical diagrams if needed. Coordinated with the agile coach to understand the status of each story and how tasks should be created under each story.
• Participated in boot camp sessions to understand the basics of Aetna architecture and different platforms.
• Attended the SAFe 4.6 training for teams with the other team members under the guidance of the agile coach.
• Tried to coordinate with the PO and Scrum Master and the development teams to understand the requirements and the end-to-end architecture of the flow of data in Salesforce.
• Recorded the sprint demos and facilitated the demo sessions to get feedback from stakeholders.
• Kept tab of the iteration metrics- Sprint Burndown chart, Number of stories accepted, No. of defects corrected in an iteration. Maintained as per the quarterly release roadmap to see maximum business value achieved.
• Perform risk management of supply contracts and agreements. Manage projects throughout the project cycle
• Communicate between the stakeholders and external clients. Initiate project closing and lessons learned documentation.

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Work closely to monitor and solve issues related to transactional risk accounts to identify patterns and anomalies.
• Translating business and functional requirements into concrete deliverables
• Build quick prototypes or proofs of concept in partnership with other engineers within the team
• Own the delivery and backup of periodic metrics, dashboards to the leadership team
• Create dashboards and visualizations of processed data, identify trends, anomalies
• Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them concerning your focus area
• Estimated story point effort to arrive at initial project estimate. Estimation is done based on Planning Poker.
• Created, managed & modified the project risk register, provided mitigation plans & managed escalation of issues.
• Developed Use Case, Activity Diagrams, and Class Diagrams with UML using Visio to give clarity to the team.
• Documented the details of the two-week design sprint building clickable prototype designs using Proto.io and wireframes using the Balsamiq tool by validating by engaging end-users to reduce the risk of requirement churn.
• Facilitated scrum meetings like Sprint Planning, Daily Stand up, Sprint Review & Sprint retrospective meeting. Maintained the Sprint Burn-Up & Release Burn-Down Chart & kept track of the updates.
• Performed retrospection on what drove the project and which factors slowed down the project.
• Resolved impediments at the team & and at the organizational level and helped improve the team’s overall velocity. Managed the Risk Register and the risk exposure and maintained the Traceability matrix to see 100% test coverage for the requirements gathered.
• Perform business analysis and data queries using appropriate tools

Confidential, Boston, MA

Jr Project Manager

Responsibilities:

• Worked closely with clients and internal teams to elicit and documentbusinessand functional requirements.
• Supervised day-to-day operations working directly with PMO, created Project Status Reports, statements of
• Work (SOW) and tracked action items to meet deadlines, standards, and cost targets.
• Collaborated with cross-functional teams to accurately execute modular designs
• Assisted with weekly Replenishment reporting, and customized weekly category reports fitting supplier needs and business focus.
• Participated in quality assurance testing during the development phase and go-live.
• Chaired meetings and collaborated between various teams and PMO.