Summary

Over 12 years of professional experience with excellent project management skills, understanding of Software development life cycle SDLC , gathering requirements, analyzing, implementation and evaluation of various business systems.

• Ensures the success of organization key programs and large-scale projects. Involved in designing and implementing projects from the beginning phase to implementation stage.
• Experienced in Management Consulting in varied industries such as: Banking, Credit Card, Investments, Trading, Insurance and Public Sectors.
• Analytical problem-solver, able to anticipate issues and create new systems that streamline operations, resolves concerns and improves efficiency.
• Skilled in building rapport with clients and team members. Able to see big picture, delegate effectively and motive team members to achieve on time project completion.
• Expertise in the area of Requirements Business System Gathering and Management using automated tools like Rational Requisite Pro
• Designing and drafting Requirement Traceability Matrix RTM , requirement planning and analysis, Functional, User and Design requirements specification, performing Gap Analysis
• Lead QA Team, developed Test Scripts, and Test Cases for performing Regression, Performance and Stress testing.
• Excellent Communicator, able to provide timely solutions to complex Information Technology project related issues and problems.

TECHNICAL SKILLS:

Testing Tools: WinRunner7.0/7.5/7.6, Test Director 7.2/7.5/8.0, Jira, Clear Quest, BugZilla, SharePoint 2007

Databases: Oracle 8.0, SQL Server7.0/2000, and MS-Access 97/98/2000.

Languages: SQL, Visual Basic 6.0, ASP, HTML, XML

Operating Systems: Windows XP/2000/NT/98/95,

Architecture: Client Server, Web, Multi-tier

Methodologies: SDLC, CMM, Agile, Waterfall, RUP, Surveyor Methodology Keane inc

Others: Rational Suite, MS Viso, RUP, MS Office

EXPEriENCE

Connvertex Inc

Project Manager

Confidential

• Creation and publishing of Request for Proposal to conduct comprehensive assessment of the South Carolina Public Employee Benefit Authority's Operational Information Technology Systems.
• Serve as a single point of contact for all vendor related communications, deliverable acceptance, payment approvals, and initial issue management.
• The identification, coordination, and acquisition of resources, as needed.
• Monitoring and reporting on the assessment schedule and delivery status, the quality of the deliverables, issues and resolutions, and risk status.
• Holding status meetings weekly, and more frequently as necessary, throughout .The communication of status to the PEBA Leadership Team.

Confidential

role: Project Manager

• Collaborated with management teams to deliver assigned programs Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Manage the internal and external staff and engagement partners to insure the design and deployment of Solutions and Services Projects from inception to completion are administered.
• Accountable for managing service delivery for one or more client accounts.
• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base
• Manage vendor relationships and fulfill all contractual obligations for NYS.
• Motivates, develops and mentors other service delivery employees and managers where relevant
• Maximizes same account growth opportunities
• Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability
• Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business including new service offers
• In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and deliverable.
• Maintained project plan for Medicaid Data warehousing project for Department of Health DOH .
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction Sales Specialists.
• Created project charter and managed scope and resource allocation based on the scope of the project
• Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems.
• Active participation in hiring and building the team raising the bar in hiring process.
• Performed and managed activities of IV V on Claims software developed by third party vendor for DOL state agency in New York State.

Confidential

role: Project Manager/PROGRAM MANAGER

Confidential implementing a new financial system called Statewide Financial System SFS , which will be used across all the agencies. Confidential Statewide Financial System will be designed for the sole use of transacting business on behalf of Confidential.

• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources. Handled multiple projects
• Work with Project Management Office to manage overall risk and manage project interdependence.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
• Apply effective project management methodologies and control techniques.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Conduct planning and operational readiness assessments to provide an effective transition into production.
• Delegated and monitored ERT sessions.
• Developed and implemented Business Process Transformation BPT model in order to maximize the benefits of SFS.
• Evaluated the timely performance of different teams working on a project and documented the progress accordingly
• Provide weekly and quarterly status reports to sponsors.

Confidential

role: Project Manager

State of Massachusetts has initiated a P-20 project which communicates to different departments ESE, EEC and DHE and other external vendors.

• Established Project Management Office at client site and provide weekly and quarterly status reports to sponsors.
• Managed project review and implement technology standards company-wide, reducing redundancy and saving more than 250,000 annually on maintenance costs.
• Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.
• Oversee development of support systems, encompassing management reporting, payment approval, and accounting interfaces
• Supervised project teams, including programmer, web designer, database manager, accounting and other internal project staff.
• Met regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.
• Conducted 25 different set of interviews within Dept. of Elementary Secondary Education ESE , Dept. of Higher Education and Dept. of Early Education and Care EEC .
• Created and managed Work Approach, Questionnaire and overall P-20 expectations from different Lead Customer Representatives LCR within all the three agencies ESE, DHE, EEC and external vendors.
• Defined High Level Business Requirements HLBRs through the process of interviews, capturing the meeting notes and incorporating notes into measurable and quantifiable requirements.
• Managed Massachusetts Comprehensive Assessment System Redesign User Acceptance Testing.

Confidential

role: Project Manager

Confidential is to perform assessment's, evaluations and develop various recommendations for successful implementation of Master project scheduled for

• Conducted Interviews of Business, Technical management and SMEs of DMV, DOT-IT, DOR Dept of Revenue , License Plate Agencies LPA , and County governments up to 35 to understand overall DOT business, operational and technical processes.
• Used Keane Surveyor Methodology - In Define phase developed key Business/User/System findings by performing gap analysis between current and future DOT applications such as STARS, SSAD, County Data Conversion, Vehicle Valuation and Payment Processing.
• In Evaluate Phase of methodology Evaluate and develop operational and technical recommendations Incorporate new functionality into STARS application, new applications with platform and language leverage web services and Interaction of STARS with these new applications.
• Developed a Master project Governance Road map for DOT Define and outline a relationship within DOT, DOR, County Governments, LPA's and NC Association of County Commissioners.
• Create Test plans and test cases based on Business requirements and Use Cases.
• Developed comprehensive project plan with implementation tasks and activities to develop and implement HB1779.
• Status Reports for the Executive Management.

Confidential

role: Project Manager

Justice for Juvenile Enterprise Management System JJEMS controls tracks and monitors complete intake process of the client in Commonwealth of Massachusetts.

• Managed and delivered successful Juvenile Justice Enterprise Management Systems.
• Conducted Triage meeting discussing and analyzing priority/issues pertaining to JJEMS
• Liaison for projects with other corporate departments, including Executive and Information Services as well as vendor relationships.
• Provided weekly and quarterly status reports to the executive management.
• Ensure that all internal and external stakeholders are kept fully informed of project status and progress
• Facilitate technical issue escalation and resolution for all assigned projects through critical decision-making and achieving team consensus
• Act as an advocate for the customer throughout all stages of the project and product management processes

Confidential

role: Project Manager

eReview system is used within different departments of Fidelity Investments to monitor all the advertising and sales materials which is distributed among Fidelity customers. Business Tracking Tool is used with compliance department to track and audit all the issues and risks.

• Created project charter and managed scope and resource allocation based on the scope of the project
• Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems
• Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives and other project related issues/risks.
• Active participation in hiring and building the team raising the bar in hiring process
• Created Request for Proposal RFP for eReview system for senior management as a recommendation for improving the system.
• Developed process re-engineering model for eReview system in a three phased approach
• Developed a strategic activity planning to Enterprise Compliance Technological operations
• Monitored and lead the user acceptance testing UAT documented test plan and test cases for UAT for redeployment of eReview application
• Manually tested Business Tracking Tool BTT . Managed complete UAT process for BTT
• Responsible for identifying and documenting business rules and creating detailed Use Case

Confidential

role: Project Manager

Claims Processing System is used to register a particular claim, process a claim and eventually through settlement.

• Develop detailed project plans for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiency.
• Created Business Rules, Business/Functional Specification for Multi Auto Product. Specification includes detailed system functionality like fields, valid values and XML tags used for creation etc.
• Managed day today activities of team members, managed risks and issues pertaining to the project.
• Assessed the flaws in the existing as-is system and made clear recommendations of Business Process Improvements and incorporated them in the future to-be system design
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements.

Confidential

role: Project Manager

Participated in Management Reporting team efforts to automate reports using Hyperion/Analyzer tool while accessing BLR/CFAR/Cost data cubes. Management reporting team interacts with different departments externally BLR and internally CFAR in Capital One.

• Created project charter and managed scope and resource allocation based on the scope of the project
• Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems
• Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives and other project related issues/risks.
• Active participation in hiring and building the team raising the bar in hiring process
• Managed and Organized Requisite Pro repositories. Updating of any new requirements. High-level document was created to explain the basic functionality of the spreadsheet, which interacts with Requisite Pro
• Created and maintained requirement change control and requirements traceability documentation throughout project
• Provide Requirements Update's - Export/Import requirements for a particular domain, update the attribute values. Maintain a document pertaining number of new users for Helix Repository
• Generated Requisite Pro Reports for new Requirements in Helix Repository, Text change in Requirements, and New Requirements in each domain, Attribute Value Change
• Provided extracts of requirements based on criteria such as Assigned BSA.etc, for potential ownership of requirements. Provide new attribute definition for all attributes in business requirement type
• Worked on submission of Clear Quest tickets for new users for helix repository in Requisite Pro. Created Crystal reports from Clear Quest. Developed a change control document for any requirements modifications

• Experience with MS Visio to prepare layouts and to display information graphically

Confidential

role: sr.Business Analyst

Capital One offers financial services to different Lines of Business LOB such as Hispanics, TJX, LOWES, and Young Adults. Involved in Segmentation and offering Solicitation Letters to different customers depending on Lines of Business.

• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs to align them with product release roadmap.

Confidential

role: sr.Business Analyst

System to process and manage personal and casualty insurance for different client base within Arch Insurance.

• Collaborated with users and management to identify Business system needs, evaluated solutions to business problems/bottlenecks and evaluated alternate methods to increase efficiency and improve control
• Analyzed and documented Information System Requirements and the corresponding impact on the business processes.
• Defined the change management approval procedures to control the scope of the order management requirements. Actively engaged various partners from the client team to monitor and control the risk associated with changing scope
• Developed data flow diagrams illustrating the flow of data from legacy system into the application database tables
• Identified project risks. Designed and implemented project status reports and communications.