Summary:

Manages change across organizations with progressive management experience serving in leadership roles in the areas of hospital administration, professional services/ consulting, as well as technology implementations and software development Experienced enterprise level professional services executive with the ability to manage across various industries.

Highlights

• Experienced Agile and Waterfall project manager
• ICD-10, ARRA Meaningful Use Stage 1 2 experience
• External consulting expert liaising between business and IT team as well as clinical and IT teams
• Respected leader, with crisis management and operations turnaround experience
• Extensive knowledge of the system development life cycle SDLC , system integration, component- and system-level software testing, network design, information and network security, and strategic planning
• Highly experienced in collaborating among executives while leading, planning, and monitoring complex multidisciplinary, divisional and/ or cross divisional projects with high levels of accountability, financial risk and extensive change management requirements
• Seasoned in multi-site/ health system operations, leading teams in exceeding established metrics

Career History

Senior Consultant

Confidential

Our team provides expert consultation and strategic management to health organizations, hospital systems and providers in the areas of healthcare administration, software development and clinical EHR system deployment.

Project Management Consultant

• Serves as Agile Coach to product and engineering teams.
• Creates and executes comprehensive product launch strategy engaging supporting business unit stakeholders which includes sales, client support, client services, technical operations, deployment, marketing and internal training.
• Reports to the Chief Technology Officer and retained to collaboratively plan the organization's 2015 software roadmap as well asdevelop and release new products. In support of the CTO's strategic plan, leads the organization's adoption of Agile practices as well as Test Driven Development.
• Provides recommendations to the Senior Team CTO, CEO SVP of Ops regarding software schedules, prioritization and resource allocation.
• Product management consultant primarily supporting ICD-10 and full EHR software rewrite.

Rx Rollout Program Director/ PMO Director

Reports to the Chief Technology Officer and retained to manage the day to day operations required to successfully upgrade the EHR and practice management software of 91 provider practices varying in size as well as specialty under an extremely aggressive timeline beginning August 25th through a deadline of October 31st. Through implementation and management of new process and methodology, the Rx Rollout team successfully met all deliverables associated with this endeavor.

• Successfully established and manages PMO structure to implement and ensure HIT software development and implementation processes and best practices are adhered to.
• Provides recommendations to the Senior Team CTO, CEO SVP of Ops regarding software schedules, prioritization and resource allocation.
• Successfully manages and directs the day-to-day activities and resources required for all Rx Upgrade projects and software development with the full support of functional managers and team resources needed to complete projects on-time and maintain software release schedules.
• Manages and tracks program items, including:Project schedules Discovery Detailed project plan Test and Validation Plans Project scope Resource plans Risk and issues logs Status reports, Performance and Quality Metrics

Director of Delivery Services

Managed a portfolio of customer accounts and associated professional services delivery through the efficient utilization of billable resources as lead Scrum Master using the Agile methodology of project management.

• Led implementation teams in the successful deployment of HealthEdge'sCareManger product which enables ACO's, health plans, MCO's, PCMH's, Medicare Plans, Medicaid Plans, TPA's and pharmacy-related and specialty needs organizations to engage members and patients and manage care in the most efficient ways possible
• Successfully managed all aspects of the project/ development life cycle from discovery, project scope creation, sprint planning, project planning and full implementation
• Managed key customer relationships with C-Suite and Senior level executives and served as the go to person for all project escalations and change requests
• Led in the development of key project artifacts for fellow Scrum Masters
• Successful in building key relationships with customers to ensure an on time delivery of purchased services

Sr. Clinical Program Manager

Responsible for the strategic management of multiple high-profileenterprise wide projects simultaneously through leading cross-functional teams in a cross-matrix environment. Manages technical project budgets, resources, and deliverables and responsible for project initiation, planning, execution, controlling, and closing.

• Successfully managed a portfolio of customer accounts and associated professional services delivery
• Led the efficient management of billable resources across multiple enterprise level projects
• Managed the product/program/project from initiation through delivery, interfacing with customers on technical and non-technical matters
• Successfully evaluated project issues and developed resolutions to meet productivity, quality, and client-satisfaction goals. Developed detailed work plans, schedules, project forecasts, resource plans, budgets, and status reports
• Successfully upgraded client systems from Horizon Clinicals 7.6 to 10.3, 10.1 to 10.3 and 10.3 to ER11 as well ER12 including applications such as HEO, HHS, HAC, HEC, HPP, HOM, EDTB, HCR, HEN, HED, EPW, HMR, ePrescribing EDI , ARRA Essential Services/ Meaningful Use Stage 1 2, Horizon Connect 2014 , Admin-Rx and Infrastructure as well as trained in Paragon implementations
• Provided mentorship and training to project managers as well as staff and develops PMO tools and artifacts for successful and efficient project delivery

Director of Operations/ Project Management

Reported to the Chief Operating Officer of Richmond Community Hospital and Memorial Regional Medical Center and was responsible for all facility ancillary departments and Healthy Communities programming involving off campus/ satellite health centers, physician relations, and managing external relationships with city administration, area businesses, state agencies as well as community physicians.

Project Management

• Handled the day to day management and oversight of a portfolio of facility projects ranging from infrastructure and facility expansions and/or renovations full cycle electronic health record implementation EHR program development and physician on-boarding, practice relocation and EHR implementation for small to large practices
• Led project initiatives to ensure professional claims were coded correctly to support auto-adjudication processes
• Developed and implemented care management programs creating new care delivery models and provider engagement strategies
• Led multiple disease management projects to improve the coordination of care among diabetes, hypertension, and cancer patients through working with physicians, payers, hospital administration and community health centers providing a more efficient continuum of care while delivering high quality and lower cost care
• Maintained maximum stakeholder satisfaction during the full life cycle of facility and health system projects by accurately communicating the requirements of senior executives, internal/ external stakeholders and physician as well as clinical staff to vendors from initiation to close
• Maintained maximum stakeholder satisfaction during the full life cycle of EPIC electronic medical record implementation for hospital and select physician practices by accurately and efficiently assessing the scalability and compatibility of existing software accurately communicating the requirements of senior executives and physician staff to vendors during technology development and data conversions as well as maintaining positive team interaction and development during implementation and go live.
• Led the Senior Operations team's evaluation of new projects and business opportunities to recommend appropriate slotting/ prioritization of projects and new initiatives
• Project manager for a behavioral health expansion project for a 40-bed behavioral health unit while maintaining a 35-bed census capacity expansion and relocation of cardiology as well as the establishment of a fast track emergency department system in coordination with select vendors and appropriate stakeholders
• Project manager leading inthe development and operations of a family resource clinic and home visiting servicewhich included obstetrics and gynecological services.
• Project manager for the East in Transformation Charrette in Richmond, Va. facilitated by DuanyPlater-Zyberk DPZ which led to over 3,000 active participants convening to develop a master plan for Richmond City's 7th District

Strategy/ Process Improvement

• Developed hospital's strategy to improve physician engagement scores by improving physician on-boarding practices, physician integration in community outreach activities and physician perception of hospital administration
• Revitalized hospital volunteer services through improving volunteer structure and increasing volunteer capacity resulting in an increase 5X of active volunteers
• Developed and re-engineer key organizational processes improving quality and operational efficiencies manages process improvement projects maximizing ROI potential and drives team performance promoting positive working relationships exceeding established metrics in all areas
• Key Result: Through the development of multiple productivity initiatives I was able to reduce hospital overtime and FTE variances which resultedin a 30 percent increase in overall productivity
• Reported to the executive director and provided strategic oversight and evaluation of all projects within the organization
• Managed the deployment of a customer billing system as well as the strategy for the organization's technology based projects
• Led the successful program expansion in to five 5 additional site locations with a number of new program offerings
• Maintained positive relationships with funders and grew 700k annual fundraising to 1.2 million
• Responsible for program operations at 16 sites, and accountable for day-to-day resource management, supervision, mentorship, and evaluation of 13 direct reports and accountable for 77 staff members
• Responsible for patient therapy in the medical center's domiciliary unit and shared responsibilities in the psychiatric unit, nursing home, spinal cord injury and hospice
• Developed and implemented patient treatment plans to increase overall quality patient care in consultation with patients' doctors, psychiatrists, social workers, nurses, and occupational therapists
• Administered assessments and provided recommendations to substance abuse patient staff
• Developed therapeutic activities for spinal cord injury, substance abuse, nursing home, hospice, and psychiatric care patients to increase wellness outcomes using a holistic model
• Facilitated intervention programs for substance abuse patients to reduce recidivism into substance abusing behaviors