PROFESSIONAL EXPERIENCE

Confidential

Strategic Change Consultant

Develop business cases, project schedules, Requests for Proposals RFP , and provide technical and litigation support for biometric identification, licensing and background check services. Implement data privacy and security controls. Implement successful change management strategies to create efficiencies and eliminate redundancies. Collaborate with vendors and stakeholders to develop new business opportunities.

Confidential

Project Manager/Business Analyst Consultant, Charter Solutions

Identify project scope, time lines, risks and functional requirements to select an enterprise wide records management system RMS that will integrate with local and federal criminal justice databases. Create and publish RMS Request for Proposal RFP , vendor selection criteria and vendor demo scripts. Work with multiple stakeholders to identify change management and implementation strategies to support business process improvements, service delivery and data access and security. Create a customized Foundational Readiness Plan to identify and implement Project Management and Organizational Change best practices.

Confidential

Project Manager/Business Analyst Consultant, TekSystems

Work with cross- agency stakeholders to initiate new projects and identify business and functional requirements. Create scope statements, project schedules, risk registers, communication plans, test scripts, and training plans. Identify and document operational processes with a focus on ITIL and COBIT frameworks. Projects include Enterprise Workstation Windows 7 Deployment, SharePoint content and collaboration site design, Server and technical infrastructure moves. Business Analyst for application analysis, Active Directory, GPOs, security compliance and data practices. Develop and document PMO best practices.

Confidential

Project Manager/Business Analyst

• Project Manager for Metro Transit's Police and Asset Protection Department Contribute to PMO methodologies using MS Project and SharePoint Integration. Identify and prioritize Information Technology projects by creating business cases and phasing projects to leverage resources and align with Metro Transit's strategic goals, grants and procurement practices. Work with vendors and third parties to manage contract deliverables. Projects included:
• Wireless Mesh Technology to support communication between squads, train, light rail, buses and Metro Transit Dispatch Center
• Security and surveillance systems to support crime prevention and investigation
• Wireless and Mobile devices for CAD, GPS, E-citation and criminal justice data integration
• Implement Minnesota Data Practices and FBI CJIS Security requirements on Mobile Systems

Confidential

Project Manager

Worked with vendors and stakeholders to develop new business opportunities and project plans.

Confidential

Project Manager Consultant, Project Consulting Group

Developed Project Schedule, Accountability Matrix, Communications Plan and Data Dictionary for federally funded project to transition Minnesota's Order for Protection OFP database to Integrated Minnesota Court Information System MNCIS and FBI's Domestic Abuse and No Contact Order DANCO database. Identified risks and project deliverables to align with Federal grant requirements and timelines.

Confidential

Biometrics Identification Service Delivery Manager

• Managed all aspects of the BCA Biometric Identification Services Unit staff in a union environment Assigned work, Interpreted and applied Labor Contracts and EEO guidelines negotiated union disputes and grievances' maintained 20/ 7 scheduling and implemented successful change management to improve service delivery
• Collaborated with Project Team, Developers and Vendors to define AFIS, BIO-ID and CCH and POR system requirements and User Interface enhancements to provide accurate and timely state and federal biometric services
• Worked with FBI to identify and implement business process improvements and quality standards for BCA Biometric Services to achieve a zero per cent error rate for individuals and the unit
• Identified and documented business rules and processes for the integration of state and federal biometric, demographic and criminal justice data
• Defined and analyzed system and production metric reports to monitor and ensure quality and production goals
• Analyzed and applied state and national criminal history and background check laws and best practices
• Interpreted and applied Chapter 13 Minnesota Government Data Practices Act to daily operations and requests for data

Confidential

Criminal Justice Network Applications Service Delivery and Project Manager

• Project Manager and lead business analyst for legislative mandate to improve the accuracy, timeliness and completeness of Minnesota criminal justice data, CCH, MNCIS and AFIS and IAFIS Repositories
• Developed, marketed and implemented state-wide outreach and business process improvement initiatives to create operational efficiencies in each county's criminal justice submissions to state and federal repositories
• Published and ensured data quality metrics for each county
• Created and managed web site content regarding criminal justice issues targeted to Law Enforcement, Courts, Prosecutors and Judges
• Analyzed state and federal statutes to create public policy and define business requirements for system enhancements, new applications and mandated services
• Tracked legislative changes and facilitated workgroups to define and promulgate new rules and statutes
• Wrote Memorandums of Understanding for data sharing and integration
• Wrote Service Level Agreements for system capabilities, availability and support,
• Met with law enforcement executives, legislators, judges and prosecutors to promote BCA goals
• Subject matter expert on Minnesota data practices, data retention and data privacy
• Performed supervisory duties to include writing job descriptions, hiring, background checks, mentoring, coaching and progressive discipline
• Held on going JAD sessions and workshops to define program requirements and statutory changes to ensure data compliance

Confidential

Criminal Justice Information Services Training and Auditing Supervisor

• Supervised all aspects of the BCA CJIS Training and Auditing Unit including hiring, evaluating, mentoring, coaching and training in a union environment
• Offered ongoing FBI mandated classes and conducted FBI mandated audits on criminal justice agencies regarding the use and dissemination of state and federal private criminal history data identified and applied sanctions to non-conforming agencies
• Wrote and evaluated RFPs to provide consulting services to meet strategic goals
• Worked with stakeholders and developers to create online certification and web based training programs
• Managed inquiries to the CJIS Service Desk regarding the submission, use and dissemination of CCH and Federal Bureau of Investigation FBI data and system problems

Confidential

Corporate Communications Specialist

• Developed public relations and marketing strategies to promote corporate image, and new business and legal research product lines
• Collaborated with Continuing Legal Education CLE organizations, bar associations and major law firms to develop and market new CLE curriculum and products
• Developed and sustained relationships with media, trade show organizations and vendors to promote West Group product initiatives and ,strategic goals
• Implement Crisis Communications Plans
• Liaison with business leaders and West Group product managers to customize marketing campaigns
• Worked with product developers and nationwide sales staff to create user requirements for legal research solutions
• Researched and wrote articles, press releases and advertisements for local and national publications

Confidential

Reference Attorney - Supervisor

• Supervised Reference Attorneys in the Westlaw Customer Service Contact Center
• Identified and implemented improvements in customer relations and work processes which increased Westlaw usage
• Conducted market research for new product lines
• Managed special projects to support sales staff
• Created and delivered national product demonstrations and training on new products and effective customer service
• Created and implemented employee incentive programs

Confidential

United State Army Intelligence Analyst

• Monitored and interpreted global Electronic Warfare communications
• Analyzed and presented classified army intelligence for daily intelligence briefings to top military officials