SUMMARY

• Around 8 years of management, sales, IT, and finance experience wif a proven record as a Project manager, Scrum Master, and Analyst in various domains such as Retail, hospitality,Healthcare, and IT and Adapt experience in Software Development Lifecycle (SDLC) methodologies - Agile, Waterfall and Hybrid environment. Dexterous analyzation skills in implementing Safe, Scrum, Kanban, XP, ATDD, CICD and TDD frameworks.
• Excellent work ethics, analytical, written, and interpersonal skills describing a committed team player. Capable of bringing enthusiasm and awareness to teams, applying expert judgment to teh removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• 8 years of achievements in Business Analysis and delivering IT and management solutions in Healthcare, Finance, and Retail domains through efficient Application Deployments and management Techniques in various web-based and integration applications.
• Good Knowledge of teh Software Development Life Cycle (SDLC) methodologies like Agile, Waterfall, and Hybrid models.
• MBA in Business Management from Monroe Colege, New York - United States of America.
• Completed Scrum master accredited certification from teh international scrum Institute
• Hands-on exposure in handling sales & marketing functions and contributing towards enhancing business volumes & growth & achieving profitability norms.
• Skilled in evaluating teh TEMPeffectiveness of marketing programs, provided a market analysis and insights to senior management.
• Multiple years of experience in facilitating and coaching Scaled Agile and Scrum teams on various levels of teh organization.
• Involved in prioritizing user stories at Program/Team level, and managing team dependencies.
• As a Scaled Agile Scrum Master, was involved in PI planning, Scrum Development, Product Release Management, Feature Grooming, Product Backlog Refinement, Breaking Down User Stories, and Defining Acceptance Criteria .
• Strong Interpersonal, Communication, and Multi-Tasking Skills wif teh ability to work in a global environment wif Cross-Functional and Diverse offshore teams.
• Experience in successfully leading a team to achieve Project targets and Deadlines.
• Train teh team in conducting TEMPeffective Scrum processes and facilitate Scrum ceremonies like Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective.
• Used project management tools like Jira, Rally, and TFS for Planning, Status reporting, and KPI tracking.
• Facilitate Estimation meetings using Relative efforts estimation techniques like Planning Poker, Bucket sizing, and T-shirt sizing.
• Gather/Report all relevant agile metrics such as Burn down and Burn-up charts.
• Experienced in creating and maintaining artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Documents (SRD), and Requirement Traceability Matrix (RTM)
• Proficient in creating Structural and Behavioral UML diagrams using MS Visio.
• Good experience in conducting requirements-gathering sessions using techniques like User Interviews, Workshops wif different stakeholders.
• Strong ability to communicate technical designs, Plans, Progress, Issues, and Alternatives .
• Performed planning and development of Test Plans, Test Cases, and Test Scenarios to meet teh product’s business requirements.
• Facilitated User Acceptance Testing.
• Experience in writing Client-side, Server-side, and Database validations for projects
• Organized and facilitated Scrum ceremonies including Sprint planning, Backlog grooming, daily stand-up meetings, reviews, retrospectives, sprint, release planning, project integration planning, and other Scrum-related meetings.

PROFESSIONAL EXPERIENCE

Confidential, Bloomfield, CT

IT Scrum Master

Responsibilities:

• Facilitated and participated in Daily scrum meetings, Iteration planning, Product Backlog Grooming Iteration review, and retrospective and time boxed every scrum ceremony.
• Worked wif SMEs to know teh legacy and existing systems.
• Facilitated and participated in Pre-grooming and grooming sessions and participated in Design Discussions.
• Acted as teh point of contact for clarifying business, functional and technical requirements of teh migration team.
• Functioned as teh liaison between teh line of business and teh technical teams throughout teh project life cycle.
• Worked wif ETL CoE to remove teh impediments dat which team faced during teh testing.
• Worked wif all teh QA teams in teh Group area to make sure no one is using teh environment when we are running teh jobs in RHEL6 and RHEL7.
• A Senior JIRA Administrator, data warehousing and business intelligence professional wif advanced knowledge and expertise in database and data warehouse development
• Worked wif teh Disability team to move to RHEL 7 and test all even related disabilities and absences.
• Collaboration meetings wif Program Managers, Confidential and various other counterparts to help guide them through our process of JIRA and Confluence Methodologies
• Created different diagrams like business flow, Infrastructure flow, and Activity/Workflow diagrams using MS Visio.
• Worked wif team on different releases and created work items and assisted peers to create upgrade environments.
• Mentoring team members on agile software development principles and best practices, including Implementation of process improvements ideas learned during teh process.
• Conducted Triage and team calls, tracked, logged, and prioritized teh blockers and defects based on their severity and criticality.
• Used Rally to keep a track of user stories and project progress.
• Worked on confluence to update teh regular activities of teh project.
• Worked wif a different team to map teh dependency and jobs which is running in teh same environment.
• Executed Responsibilities wif an understanding of teh product vision, strategic objectives, and priorities.
• Worked both independently and as part of a team in a fast-paced, business-critical environment.

Environment: Scrum, Rally, UML, Visio, MS SharePoint, Excel, Confluence, Clarity, VMAR, HPSM, Service now

Confidential, Bloomfield, CT

IT Scrum Master/ Business Analyst

Responsibilities:

• Identifying and removing impediments to development team progress and protecting teh teams from outside distractions.
• Helped teh product owner in writing teh Acceptance Criteria for teh technical user stories.
• Facilitated PI planning sessions like Inspect & Adapt, resolved dependencies, and coached teh teams on conflict resolution.
• Mentoring team members on agile software development principles and best practices, including Implementation of process improvements ideas learned from retrospectives.
• Worked on python conversation to improvise teh overall performance of teh process.
• Worked on events logic wif different Revenue and event codes.
• Used Rally to keep a track of user stories and track project progress also worked on different Looker dashboards to maintain teh team’s health and efficiency.
• Worked wif different teams to map teh dependency and data which is been utilized for different views.
• Maintained roster for all four teams and make teh tools updated wif every new resource.
• Facilitated Daily Stand Up, Iteration planning, Team backlog refinement, Iteration Review, and Iteration retrospective.
• Technical support on teh various vendors using JIRA 6.2 and Confluence 5.7 Collaboration tools as well as grant users access to Ticketing System
• Worked on data feeds by automating using Eagle ML for Confidentia
• Worked wif Fineos & Supplement to run disability and absence codes for teh provider table.
• Performed Data Mapping to identify and standardize teh data from various distributed systems.
• Functioned as teh liaison between teh line of business and teh technical teams throughout teh project life cycle.
• Facilitated teh business call and technical wif all teh upstream teams for teh SOX project to analyze how teh data will float and how teh balancing will be done.
• Conducted Triage calls, tracked, logged, and prioritized teh defects based on their severity and criticality.
• Conducted GAP analysis for identifying improvement areas from legacy systems to teh current processes.
• Assisted product owner in converting high-level requirements EPICS into small User Stories as well as tasks.
• Worked wif Product Owner On Artifacts Such as Product Backlog and Iteration Backlog.
• Worked on finalized and non-finalized claims for COVID-19 reporting which helps to create teh report for predictive analysis.
• Worked wif Fineos, Supplemental, Disability, Absence, Medicare, and Medicaid teams to balance out teh SOX.
• Monitoring and working wif teh team for estimation and prioritization of features and user stories.
• Worked wif team on different releases and created work items and assisted peers to create newer versions.

Environment: Scrum, Rally, UML, Visio, MS SharePoint, Excel, Confluence, Clarity, VMAR, HPSM, Service now

Confidential, New Brunswick, NJ

Business Analyst

Responsibilities:

• Worked closely wif technology and business user staff to complete workflow improvement and document functional specifications for systems
• Maintains and updates all teh POS-related (Functional specification documents) at teh end of every release.
• Served as a liaison between teh Business, Marketing, and Technology Department. Enhanced communication lines between executives, managers, and peers.
• Involved in requirements gathering and system analysis through RUP of an online portal to provide visibility to corporate customers.
• Worked on Eagle Reference Data center and on setting up data models for Datamart for all kind of Asset classes
• Experienced in Eagle reference data center, Pricing center and Integration workflows
• Developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams, State Diagrams, and Data Flow Diagrams (DFD).
• Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
• Provided project manager wif regular status updates assisting teh overall project management initiative.
• Contributed ideas towards building teh company& core business and marketing plan; implemented them into teh business and functional requirements of teh platform.
• Conducted Previews and User Acceptance Test (UAT) sessions wif teh marketing team.
• Work on teh Data Modeling, Entities, and Attributes of teh Data points and Templates. Prepared interview questionnaires for teh clients to gather requirements and prepared Functional Specifications and User Requirements.
• Worked wif teh technical team to ensure dat teh data collected could be sent across teh web services via teh API to Pershing.
• These specifications included UML-based use case models and activity diagrams, and usability analysis/user interface specifications including wireframes and usability analysis.
• Prepared for each sprint, ensuring all stories are fully defined wif user journeys and user stories
• Developed business requirements document (BRD), User stories, User requirements, and functional requirements.
• Prepared Use Case Models based on business requirement mentation gathered through interaction wif users.
• Designing screen mockups (user journey) using visual design to define functionality region of teh page and leading (IA track) Internet application track
• Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
• Conducted JAD Sessions for understanding teh workflow.
• Used DOORS for writing business requirements and functional specs
• Used Smart Identification to distinguish Objects dat are difficult to identify by using default identification
• Analyzed test planning data using reports and graphs generated in Mercury Quality Center
• Created UAT training material and conducted UAT (User Acceptance Testing) training for business users.
• Ability and experience training other team members in statistical and quantitative research methodologies.

Confidential

Business Analyst

Responsibilities:

• Coaching and mentoring development teams and sales teams as they are new to agile.
• Performed teh roles of Salesforce Administrator in teh organization.
• Interacted wif various business team members to gather teh requirements and documented teh requirements.
• Created Custom Objects and fields for transactional, credit, and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Process mapping, data cleansing, data migration, and validation of data table structure in areas of sales, inventory, procurement, production, and distribution
• Created Custom Dashboards for teh manager’s home page and gave accessibility to dashboards for authorized people.
• Implemented chatter to improve internal communication and enhance customer service.
• Generated numerous reports using components like pie charts, bar charts, and funnels for executive users to optimally utilize Salesforce as a sales tool and enhance their forecasting ability.
• Added Salesforce Chatter to help employees share news and information, keep up to date on company happenings, share best practices and build relationships.
• Apex Data Loader was used for data migration and performed Metadata migration programmatically
• Assisted in developing Web service to allow salesforce.com to communicate wif teh AS400 and automatically populate new client account records wif contract sales data wifout teh need for manual entry.
• Developed a Web-to-lead functionality for rewardsnetwork.com site which directs leads to Salesforce CRM
• Added Mobile access so reps can view and update teh information when using their BlackBerry and iPhone devices
• Facilitated implementation of new functionality to teh users through training sessions and demos.
• Involved in training and documentation for Users and Post Production support to resolve user issues