Information Systems Director

Talented Director with extensive experience in Information Technology project planning and IT Management, seeking to provide direct support for user access to corporate network and applications. I possess solid organizational, communication, leadership, and customer service skills, as well as superior project planning and management skills. I am extremely confident that my technological expertise will be highly transferable to mentoring and team building within and will assist in the coordination of technical resources, providing a more supportive network and telecommunications environment within the establishment.

QUALIFICATIONS / SKILLS

• Dynamic project planning, execution, monitoring and resource balancing skills with an astute ability to support multiple simultaneous projects in a matrix organizational structure
• Excellent hands on manager with more then 10 yrs of management experience.
• Consistently excels at communicating with management to provide accurate reporting and information regarding the ongoing projects, risks and initiatives at hand
• Experienced in coordinating, negotiating and motivating outside vendors and resources in support of timeline and IT project deliverables
• Exceptional training, motivational and mentoring abilities with onsite help desk members, developers and technicians
• Superior coordination of user acceptance testing and Quality Assurance of final IT infrastructure and software development

APPLICATIONS / ENTERPRISE SOFTWARE

MS Windows XP Pro MS Project 98/2002 Remedy 4.0 Allaire Homesite 3.0/4.0 MS Windows 2000 Pro/Server MS Windows 2003 Pro/Server MS DOS 5.0/2000 Image Mate 2000 Adobe Acrobat 4/9 QuickBooks 1999 Pro Paint Shop Pro 3.0/6.0 MS Office 95/XP 2002 MS Visio Enterprise 5.0/2000 MS Access 97/2002 Wise InstallMaster 7.0/9.0 Adobe Photoshop 5.0 NEC 2000 IPS NEC NEAX 2400 Macintosh OS NEC AimWorx NEC ACD Microsoft Active Directory Unix Cisco Unity Sharepoint Arcserve Network Backup Utility NET Meeting Video and Voice conferencing -Crystal Reports Lotus Notes and GWI Cisco UCC Cisco Call Manager -

PROFESSIONAL EXPERIENCE

Confidential

Sen. Director of IT

• Designed and lead network migration for an IPO launch for company.
• Converted mail system from Lotus Notes to a Hosted Exchange environment.
• Migrated from legacy telephone system to VOIP system with Unified Messaging.
• Designed and lead Active Directory migration from Novell.
• Designed and Implemented MPLS at all remote sites.
• Converted all legacy servers to new VM environment.
• Replaced all WAN location on a Citrix platform
• Planed and installed new POS systems and retail inventory system for new clothing line
• Installed and managed new AS400 payroll add in.
• Integrated Oracle 11i into new clothing manufacturing line they are using this for ERP and backend warehousing.
• Cut yearly cost for IT expenses by more than 850,000

Confidential

• Negotiated all Carry Contracts for Company that is in process of becoming CLEC.
• Lead Project to help large Health Care Provider to move to hosted product.

Confidential

Sen Director Voice and Data

• Holds daily responsibility for administration of Cisco Call Manager, Cisco UCC Enterprise System and Cisco Unity systems and Remote Avaya S8300
• Implements local, long-distance and cellular administration, as well as contract negotiation
• Provides executive support for all I/S functions while administering WAN connections between main site and satellite locations
• Successfully negotiated and managed outsourced infrastructure projects.
• Managed onsite contractors on multiple projects.
• Worked with vendors to resolve Service Level Agreement compliance issues
• Organization and documentation of Ethernet, fiber-optic, T1, cable, and phone system data lines..
• Responsible for 2.5M budget yearly for fiscal year customer based Telecom products and services
• Successfully managed a Telecom team of 15 technicians
• Currently performs all wiring, install and upkeep on all T1, DSL and POTS land ISDN lines.
• Standardized client machine offerings to improve support and reduce costs
• Provide Support for five 365 x 24 Emergency Roadside Assistance, Travel Center and Insurance Sales call centers with over 500 agents.
• Provide 7x24 on call support.
• Installed a new NetApp Storage Infrastructure.
• Administrator of Security DVR and Retail Store Camera Systems
• Run all Day to Day IS function for company

Accomplishments

• Managed and led project to successfully upgrade from ATM Frame Relay to MPLS for 36 remote sites. Also added secondary high speed broadband connections with Hardware VPN connections to give all stores full redundancy. Cost savings of more then 85,000 dollars a yr by doing this project.
• Implemented high-impact cost saving of over 185,000 a yr by Long Distance Rate Negotiation / Local Toll Rate Negotiation / Cellular Negotiation / also received a one time refund of 55,000 for an error in local phones service billing
• Moved all Servers over from traditional server approach and moved all systems over VMware. By doing so we reduced hardware by 65 and a cost savings of over 500k yr.
• Built new Voice and Data staff from ground up.
• Managed Network / Telecom design for new retail store.
• Managed project to remove current call recording system and replaced it with more stable and reliable call recording system.
• Converted all Standard pots and analog lines at stores to new SIP based technology. This project saved more than 375,000 dollars a yr and put all administration at Head Quarters.
• Took on 15 more employee's and absorbed all of IT as of 5/1/2010

Confidential

Telecom / Project Manager

• Holds daily responsibility for administration of PBX, VOIP, Aimworx, Call Manager and Cisco Unity systems
• Implements local, long-distance and cellular administration, as well as contract negotiation
• Provides executive support for all I/S functions while administering WAN connections between main site and satellite locations
• Conducts all in-house wiring and cabling tasks and administers all printers and copiers for all locations while negotiating all printer and copier contracts with vendors
• Responsible for all IT hardware.
• Oversees ordering and negotiation of all I/S purchases and contracts, including all I/S billing procedures
• Performs Active Directory, Exchange 2003, Server 2003, and Unix support
• Serves as Team Leader of the Executive Communication Team
• Successfully negotiated and managed outsourced infrastructure projects.
• Managed onsite contractors on multiple projects.
• Worked with vendors to resolve Service Level Agreement compliance issues
• Responsible for the functionality of 300 desktop and laptop systems
• Initiated/managed Windows Mobile Devices and support for 75 users: Setup servers, tested and provided continuing support
• Monitoring of T1 and cable ISP lines of communication and initiating trouble tickets with vendors as needed. Initiation of follow-up interviews with vendors when needed.
• Performed administration, troubleshooting, and maintenance of Intel-based servers and PC workstations in Microsoft Windows Active Directory environments.
• Created and maintained User Accounts, Home Folders, Security Settings, and Email Groups, Permissions, Shared Drives and Network Printer mapping
• Performed installation, configuration, management, support, and advanced skills in Windows 95/98, 2000, XP, Windows Server 2000 / 2003 and Exchange 2000 / 2003
• Imaged and restored hard drive configurations for Symantec Ghost 7 and 8.
• Organization and documentation of Ethernet, fiber-optic, T1, cable, and phone system data lines.
• Strong Ability to diagnose, resolve, and support network / IT equipment and software issues including PC desktop, Windows Server, printers, fax machines, projectors, scanners, other business equipment, and PC peripherals.
• Responsible for 1M budget yearly for fiscal year customer based IT products and services
• Successfully managed a Helpdesk team of 5 technicians and 2 part time employee's
• Currently performs all wiring, install and upkeep on all T1, DSL and POTS land ISDN lines.
• Standardized client machine offerings to improve support and reduce costs
• Provide 7x24 on call support.
• Administrator of Security DVR and Plant Camera Systems
• Crystal Report and Heat Database manager

Accomplishments

• Managed and led project to successfully upgrade 20-year-old PBX to a new state of the art VOIP NEC 2000 IPS System / upgrade standard voicemail system to a Unity Unified messaging system / upgrade and deploy entire PC fleet / connect satellite locations using VOIP instead of dedicated T1 for voice / push all printing to copiers allowing the deletion of maintenance cost on the printers significantly lowering the cost per copy / upgrade all desktop WAN connections from ISDN to DSL using a local Cisco VPN client / update Novell and GroupWise systems to AD and Exchange 2003 / setup Franklin International to use in-house network to support peer-to-peer VOIP
• Implemented high-impact cost saving of over 350,000 by PC and License Purchasing / Long Distance Rate Negotiation / Local Toll Rate Negotiation / Cellular Negotiation / pushing print volume to copiers / removing all payphones from main campus / identifying a 75,000 error in local phones service billing
• Managed Network / Telecom design for new 150,000 sqft satellite warehouse in late 2000
• Currently managing new Network / Telecom design for new China manufacturing facility that will be open for business in late 2007
• Assisted in development and build of an on site Control Room for automated manufacturing

Senior Technical Specialist / Project Manager

Confidential

• Held responsibility for the administration and management of PC Deployment Planning / Desktop Support / Level II support on Unix, GroupWise and Novell 4.0
• Managed Level I and Level 2 Helpdesk Members and Consultants

Technical Specialist / Project Manager

Confidential

Administered incoming I/S incident calls, deployed PCs, and performed Level I support on Unix, GroupWise and Novell 4.0 systems

Formulator / Team Leader

Confidential

• Supervised time and scheduled jobs for other Union employees
• Developed raw material into finished, quality goods
• Managed Union store room
• Member of the Hiring Committee for new Union employees

Drummer Pumper

Confidential

• Produced and packaged finished goods
• Ensured cleanliness and organization of the manufacturing department

ASK Powersports

Sales Specialist Confidential

Sold Power sports items.