OBJECTIVE To pursue an opportunity that allows me to demonstrate my proven leadership, time management, communication, decision making, analytical, agile, problem solving and people management skills.

PROFESSIONAL EXPERIENCE

Agile Release Train Release Manager Lead

• Agile Release Lead partnering on Card Online Servicing System Team and defining release management roles and responsibilities by creating a process for release management service matrix and interaction model between agile teams
• Utilize my Scrum Master and Scaled Agile Framework Program Consultant Certifications knowledge daily on the System Team/Agile Release Train and Enterprise Delivery Transformation teams
• Provide directions to Application and Integrated Release Managers that are releasing tactical and operational Release Management activities within the Digital - Card portfolio
• Coordinate monthly release candidate details into an implementation plan/toolkit that contains technical minute by minute tasks from sprint delivery teams, validation activities, communications and resource plans. Use Version One tracking tool
• Working to help lean existing processes through synchronization and continuous improvements with testing automations, test data, environments management and repeatable process on delivery origination.
• Provide digital team summaries by product service groups to Digital Portfolio Office laying out a three month roadmap of critical capabilities scheduled for production
• Assist with leading Integrated Implementation Planning meetings for confirmation of release content delivered within a PSI
• Host Retrospectives to help identify any pain points to be improved upon and to stay on point with the customer's requests
• Created monthly business reviews and other operational or ad hoc reports with metrics to senior leadership
• Studying to become a SAFe trainer to assist in educating other LOB value streams standing up new ARTs

Operations Project Manager

• Responsible for leading projects in Retail Operations by ensuring business deliverables are met for multiple platforms
• Program Manager of several large programs/projects while building, training and mentoring a team of Project Managers and Project Coordinators to execute new initiatives successfully
• Flawlessly executed the Checking Portfolio Conversion project with a team of resources that converted 1.3 million accounts
• Day-to-day responsibilities includes the following: leading/attending integrated project meetings, problem solving, leveraging cross functional collaborations, strive for results, influencing, delivery of technology upgrades/enhancements, setting strategic guidelines, making sound decisions, assess/identify risks with FMEA process, work closely with all platforms regarding modifications to core applications, and emphasize quality work/controls for seamless implementations

iT Project Manager

• Managed web based and mainframe cross functional development project teams that produce data requirements, data modeling, detail designs, build codes and quality assurance testing under the Solution Delivery Methodology.
• Reported project status updates, resource plans, project milestones and cost plans in Clarity tool. Created lengthy critical path timelines in Microsoft Projects.
• Built strong relationships with business partners, vendors, leadership and project teams to add to a successful delivery.
• Led workgroup meetings for development/execution while identifying action items, accessing issues and make decisions.
• Retained risk, issues and action items logs current, including monitor deliverables with vendor SOW and SLA documents.
• Proactive and independent in a rapid environment where adaptability to change is essential. Escalate issues appropriately.
• Worked closely with the business to confirm requirements gathered to build functional and non-functional capabilities.
• Scheduled HPSM change orders for tested and approved defect fixes, code enhancements and change requests.

Tek Systems-Contractor , Technical Delivery Lead/Project Manager

• Managed small to large scaled technical initiatives for the Interface Solutions-Bank Card Center team involving software development and regression testing using mainframe with technical analysts, project teams and vendors all within phases of Software Development Life Cycle and DMAIC process.
• Utilized MS Projects for time management and budgeting while maintaining active Work Breakdown Structure documents and enforce change control document approvals for scope changes.
• Tracked cost and managed resource application coverage for co-brand, test support and conversion changes.
• Facilitated meetings with key resources outlining critical issues that must be resolved in a timely matter before and after production. This may result in a temporary fix with contingency plans or successful permanent fix.
• Communicated status updates, Quality Center test scripts, objectives, decision rationale and escalating critical issues with team, clients and senior managers via written and verbally while building a great rapport.
• Managed external resources that worked in an Oracle environment with software development for our solicitation processing with metadata to ensure successful implementations that corresponded with business and system requirements.
• Utilized Discovery and Share Point, a repository system for uploading quality records and technical management documents Supported the IT department and the business teams in project management by ensuring technical projects were implemented through structured methodologies SDM/PMM .
• Experience in researching mainframe screens: CA7, SAR, NDM, FileAid, ChangeMan, View Direct and JCL/PROC.
• Worked closely with Subject Matter Experts from a variety of IT applications that interface with IS-BCC for software interface layout configurations, coordination with end to end testing and implementation.
• Help create design and testing documents with designers and walk through design details with developers to begin coding. Created change implementation plans for application and active release teams. Identified and tracked assumptions and risks.
• Monitored the overall assignment status and constantly analyze information to ensure effectiveness of implementing changes and solutions. Lead application team meetings to ensure requirements are fulfilled.
• Built an excellent rapport with internal and external resources by providing quality service, consistent communication and customer satisfaction.
• Set up regular meetings with key stakeholders Developers, Architects, Testers, etc. to discuss topics such as project objective, scope, lead times, phase end reviews, requirements, risk, issues, action items, and next steps.
• Monitored baseline requirements for impact analysis on constraints scope, schedule and cost changes.
• Collaborated with analysts to inform Production team in advance of any maintenance required after rollout.
• Ran compliance reports from a project tracking database Project One calling out the labor forecasts and actual, scheduled phase dates and overall calculated status and budget for executive management review.
• Provided year to date statistical analysis for the entire platform as a whole that points out actual dollars spent, projected spend, variance and calculated run rates through individual project end dates.

Additional Roles:

• Accounting Coordinator Liaison that managed several IT platform portfolio budget reports equating over 13 million dollars. Received all department invoices from vendors. Managed a budget, actual and projected cost spreadsheet broken out by approved cost allocations. Submitted purchase orders, invoices to Procurement team for onward payment processing through Accounts Payables. Researched finance discrepancies through various IT Finance teams until resolved.
• Lead Functional Administrator Document Manager of restricted and confidential project and team documents housed in a document repository system Knowledge Link . Utilized the repository to upload project files and researched historical project documents as needed. Created a step by step process on how to navigate through this repository with user friendly instructions for all associates.

Project Manager

• Managed large Creative Marketing business projects that involved organizing resources to discuss objective, creative scope clarification and development, set up guide direction, MS Project timelines and cost management.
• Developed and implemented a new Fast Track program process that entailed in business analysis, creative planning with cross-functional teams, requirements gathering, mitigating issues, pilot testing and execution.
• Updated key stakeholders with accurate documentation on current status and issues through outlined emails, Microsoft Projects timelines, follow up meetings, presentations, meeting minutes and budget spreadsheets.
• Negotiated with third party vendors on business design, construction and cost agreements.
• Provided mentoring, training, leadership and guidance with individual development plans to direct reports.

Senior Analyst

• Implemented a new business merchandising strategy and act as Process Manager of the visual merchandising program that standardized, simplified and improved the value driven product displays.
• Project managed the development of multiple store specific endcap and bulkout merchandise displays.
• Worked closely with business managers for verification on the top forecasted selections and visually appealing products aligned with inventory objectives and planned advertising.
• Analyzed product performance ratings in quantity and sales to determine the duration and placement of each item on bi-monthly planograms created by direct reports and approved by business merchandising team.
• Created and maintained store planograms in Market Max Integrated Merchandising System .
• Updated site specific overviews in Canvas with department product layout sections and footages.

Project Administrator

• Overlooked the activity and progress of new Circuit City and CarMax stores for Design Administrators.
• Processed Credit Line applications, restriction removals and account reactivations.
• Created productivity reports, editor of department newsletter and kept computer applications operational.
• Researched, reconciled and monitored consumer/corporate GL accounts using FDR, CIMS, CICS.
• Provided administrative support for training sessions, presentations and supervised individuals.
• Researched, resolved, verified and notified customers on incoming wires that went through Federal Reserve.
• Handled irate customer calls while maintaining 100 accuracy of quality service and received monthly incentives along with a company award for maintaining the highest consecutive accuracy level.
• Reviewed feasibility, geotechnical and hazardous reports including architect and civil engineer drawings.
• Managed active projects with corporate site write-offs that summarized total committed/paid with People Soft.
• Provided high level of service to customer inquiries addressed to the President and Executive Officers.
• Utilized complex decision making skills and statistical analysis with current policies and legal procedures.
• Revised and implemented departmental procedures for employees and lead cross-training sessions.