PROFESSIONAL SUMMARY

Salesforce Certified Professional

• Experienced Program/Project Manager offering 14 years of success leading all phases of diverse technology projects
• Program manager with a Seven year record of successful launching, directing and managing of large scale programs in a firm by performing management functions such as, planning, scheduling, organizing, and tracking processes and ensuring the feasibility of each project.
• Handled several development and Support and Maintenance projects by proliferating project management and ITIL best practices initiated as a Program Project Manager Web Technologies, Cloud Computing with PMI Best Practices implemented
• Expert in Agile project management methodologies. Able to manage large project teams and known for high - quality deliverable that meet or exceed time-line and budgetary targets
• Worked closely with Presales and Delivery teams to develop new opportunity cater existing Customer's requirement
• Ensure growth of Companies Business, in System Integration, in line with assigned budgets
• Responsible for coordinating tender/business proposals and technical presentations as per customer requirements
• Leadership Adept at leading/managing cross-functional programs and Capable of leading high performing teams under tough deadlines, to meet expectations of multiple customers.
• Problem solver Creativity and forethought in solving complex project issues.
• Service orientation People person and a team player

KEY ACHIEVEMENTS

• Successful implementation of Salesforce.com CRM Projects for GE Oil Gas and Power Water, US
• Successful Implementation of SFDC Project China Event Management System for Roche
• Successful implementation of IOMS Conversion, DOC, NZ - Project converted project from red to Green and from Effort Overrun to considerable savings to the organization having played role as Full Life Cycle Leader
• Capacity Building Initiative and Responsible to enable aggressive competency building for MS in VB.Net/C .Net/.Net framework 3.5/SQL Server 2005/SSIS/SSRS/SSAS/SharePoint Server/BizTalk Server
• Enabled 100 certified associates from the identified HCU MS on .Net and SQL Server technologies
• Enabled Zero Cost to Mahindra Satyam Learning World by training on specific technologies like MOSS 2007, BizTalk Server 2006 etc.
• Engaged many associates in to various projects for Barclays, UNESCO etc
• Successful implementation of RM D Portal and TIBCO Sportfire Projects for GE Energy, Atlanta, Georgia, US.
• Various Development and Maintenance Projects executed and managed for GE Energy TIBCO Spotfire .Net Projects in RM D, HMEL, MCD, DOC- NZ, GE Energy Pega, Barclays Data Scrambling UNESCO-World Economic Forum WSS 3.0
• Excelling in Competency Management, managing around 250 associates and building the competency by enhancing their skill set in .Net stream Object Oriented Programming and SQL Server, ensuring 100 certification in .Net stream .Net Framework,VB.Net C .Net-Application Development and Web services, RDBMS-SQL Server 2005

TECHNICAL EXPERTISE

• Salesforce.com, Workflows, Approvals Dashboards and Reports, Web Services, API, Validation Rules, Assignment Rules,SOQL Querying,Salesforce Integration
• Web Technologies- HTML, XML,JavaScript, Microsoft C .Net, ASP.Net,
• Image Editing/Graphical PageMaker6.5, Corel Draw 11, Photoshop 5.0
• PM Tools MS Project 2007, Gantt Charts, Earned Value Management, Critical Path Methodology

BUSINESS DOMAIN EXPERTISE

• Delivery Management in Sales/CRM/Oil Gas/Energy/Power Water/Health Care/Public Service
• Strategic sourcing/Offshore Management
• Agile SCRUM and Waterfall Methodologies.

PROFESSIONAL EXPERIENCE

Eclipse. Role: Sr. Agile Project Manager

Confidential Measurement Controls is intended to implement ideal CRM solution for managing their entire sales process includes Sales Service of CNG Dispensers and one of the important business is to have effective CPQ Configure-Pricing-Quoting System integrated in to Salesforce Application. GE relies on time tested ways to reduce downtime and inject profitability into process. GE O G's sound understanding of customer installation and operational needs, has led them to design a unique solution for our Oil Gas customers.

• As a Project Manager, aggressively coordinating with the customer and understanding the requirements and ensure timely delivery with the quality assured having closely working with the team.
• Conducting Scrum meetings and maintaining Burndown charts
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Creating and Managing users for the Client and Account Management application
• Expertise in facilitating Scrum Retrospective and planning meetings.
• Creating and Maintaining the communities for internal external partners/cusotmers
• Helping the team in designing business logic Implementation using Visual Force APEX
• Involved aggressively in Customization Configuration, Quote Configurations, PE process.

Confidential

IDE Role: Sr. Agile Project Manager

Confidential Management is in process of adopting and enhancing their Customer Service process around Case Management tool other capabilities using Salesforce.com. As a part of the scope, new releases will incorporate new functional additianagement in SFDC with refinements enhancements. All P L's have or will have 2 groups utilizing SFDC: Commercial Services. This program is for Services only. Objective of this engagement is to implement new features covered under In-Scope for PC. New modules like Knowledge Management, Customer communities etc. is expected to deploy for Power Conversion PC .Scope of SFDC changes is applicable for only Power Conversion PC . All the implementations have scope in Salesforce.com only which may include configuration customization.

• Working with Business Analysts, Business Managers and functional Managers on the task projections. Power Conversion intended to leverage existing Case Me teams and maintaining the task tracker to monitor the project health.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values CSV files.
• Prepared a Data migration plan for collecting user requirement, developing reconciliation tests, analysing test outcomes to insure data integrity for clients.
• Managing and Resolving Cases includes Creating Automating Support Process, Configure Web-To-Case, Case Que, Assignment Rule, Case Escalation Rule, Workflow Rule on Case Object, Reports for Open Cases etc.
• Maintain Product Backlogs and Scrum Backlogs
• Creating Maintaining Salesforce Communities
• Delivered artefacts like Project Plan, Design Document and testing plan during multiple phases.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking

Confidential

Role: Sr. Agile Project Manager

Confidential Event management system is the application which takes care of all the Events created as a promotional activity for the publicity of the drugs created by Roche pharmacy.

Client needed an automation system which should align business processes with best practice and ensure compliance with internal controls and local regulatory requirements. The system uses Event approval process for efficiency and transparency. Event Management System also handles the Expenditure of the Event and tracking of the Speaker and the events done.

• Worked on managing and building an endearing customer relationship over the lifecycle of the engagement. Responsible for driving on-time and high quality delivery of engagements.Created business specifications documentation and worked with team lead in developing project plan.
• Worked with clients on planning, communication, cross-project coordination, and ensure the availability of resources as required meeting project time-lines.
• Created Profiles, Sharing rules and levels, Role hierarchies, public groups and employed manual sharing, restricted access to sensitive organization's data
• Assisted the team on creating workflow Approval process
• Conducting weekly status meetings and bi-weekly one-on-one meetings to discuss on the team progress and other individual concerns.Working closely with front, middle and back office stakeholders to understand business issues, data flows and ensure successful project delivery.

Role:Sr Project Manager

The TISL Portal has the ability to provide the staff of TISL with all U.S. clinical trial and contact information for all customers with one consistent process for all molecules and trial owners Genentech and Roche . This portal also enables TISL staff to quickly and easily search obtain trial site information so that they can provide this information to customers real-time during a live phone call or email submission. With the TISL Portal, the staff at TISL can simultaneously access CTG, RT, and approved scripts FAQs to answer questions from callers.

• Developed and Implemented Requirements Traceability Matrix, Project Status reports, Issue /defect matrices, UAT test plans and User Training documents.
• Call/Contact Center environment setup facilitating end customers to approach easily.
• Involved in the analysis and design of work-flow and processes as a part of TDD
• Help develop change management procedures for implementing requirement changes and/or enhancements and consistently tracked the requirements status throughout the project life cycle.
• Monitored data conversions and potential impact on UAT. Worked with UAT team to come up with tests to validate accuracy of financial data imported in the global repository.
• Gather and define Clear and unambiguous Business and Functional requirements for Order management Business component
• Developed requirements repository and maintained the same for future enhancements.
• Wrote functional specifications and worked on aggregation and testing of global reference data for Distribution centers and risk management analytic of the same