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Scrum Master Resume

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Austin, TX


  • Scrum Master Professional with 8+ years of experience with proven history of managing complex projects, coaching teams on end - to-end delivery of complex systems on scheduled deadlines in diverse domains such as Finance, and health Insurance).
  • Proficient in all phases of Software Development Life Cycle (SDLC), halp achieving milestone using Agile (Scrum & Kanban Framework), and waterfall model.
  • Facilitated different sprint ceremonies (Daily Scrum, Sprint Review, and Sprint Retrospective) in the scrum framework
  • Mentored and reinforced Scrum methodology and agile framework to team members and associated stakeholders
  • Created new epics and user stories for product backlog items, broke down into epics and epics into user stories, tracked and managed product backlog
  • Removed impediments or escalated impediments to higher ups while also halped teams become self-managing
  • Expert in sensing risks and impediments, forming a mitigation plan, executing the mitigation plan and documenting if the impediment is of recurring nature
  • Motivated, strong team player with great communication skills, ability to learn and adapt to new and changing technologies
  • Strong problem solving and technical skills coupled with confident decision making for enabling decision making for enabling TEMPeffective solutions to high customer satisfaction and low operational cost
  • Working with and mentoring local as well as oversee clients, project managers, and technical teams for sustaining and executing concurrent projects
  • Allocating resources among team members and managing and leading team members until the delivery of the projects
  • Technology savvy with strong skills in SQL and Data Warehousing Concepts and Data Modeling Techniques like Dimensional Data Modelling, Star Schema Modeling and Snow-Flake Modeling
  • Excellence in performance tuning, query optimization, Client/Server connectivity and SQL Profiler
  • Experience in Retail, Supply chain, Logistics (OMS, WMS) industry providing Business Process Assessment, Requirements Gathering, Gap Analysis, Implementation and Testing.
  • Experience in all standard best practice techniques for requirements elicitation, including structured JAD facilitation, agile epic/user story, and business/functional requirements definition, and BPM/visual modeling.
  • Expertise in different WCS store Models (B2B, B2C, Supply Chain and Demand Chain) model.
  • Experience on Kronos modules like Workforce Timekeeper, Accruals, Activities, Leave, Attendance, Advanced Scheduler, Forecaster, and Kronos WFC.
  • Good programming skills in designing and analyzing of multi-tier and distributed applications using Java, J2EE, HTML, XSLT, object-oriented methodologies.
  • Experienced in using JIRA to create and assign User Stories and maintain test cases, requirement backlog.


SDLC Methodologies: Agile - Scrum & Kanban Framework, & Waterfall

Certification: PSM I Certification

Domain Knowledge: Finance, Insurance, and Healthcare

Document Management Tools: Confluence, SharePoint, MS Office (Word, Excel, Power PointAccess), MS Project, Outlook, and Office 365

Business Process Modeling and UML Diagram Tools: MS Visio, Lucid Chart, Sigma

Project Management Tools: Rally, JIRA, ALM

Business Intelligence Tools: Tableau, MS Power BI

Prototyping Tools: Justinmind, MS Azure RP, MS Excel

Databases: MS SQL, Oracle PL/SQL, Teradata SQL, PostgreSQL, MySQL

Languages and Technology: AWS/Azure cloud, C++, Java, Python, HTML, CSS, JavascriptMicroservice architecture, ETL, Data Analysis



Scrum Master


  • Worked as a Scrum master where Kanban techniques were applied along with some Scrum principals.
  • Managed multiple digital projects and teams within Data management department from directing the requirements to the development team, managing multiple stakeholders, and ensuring all the blockers are resolved
  • Developed projects timelines for the progress of project and increment releases and kept all the stakeholders informed.
  • Prioritized the work based on business value, distributed prioritized work to team members and handling of the tasks by the team. Placed substantial efforts on time-boxing Scrum events and development of increments by providing strong metrics for all players.
  • Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, product visioning, self-management, empowerment, and role training.
  • Worked as Scrum Master to ensure all the end-to-end deadlines are met along with responsibilities related to Scrum such as conducting Scrum Ceremonies, ensuring requirements are well defined and properly sized by the team.
  • Worked closely with Product Owner and team members to ensure dat the requirements are broken down into small stories which have all the details needed to complete a requirement along with Acceptance Criteria.
  • Prioritized stories with the Product owner and planned the work with the team in the sprint planning within the sprint capacity to achieve the sprint goal, and distribute the prioritized work among team mates to ensure progress of the sprint and the project.
  • Calculated sprint velocity for the sprint and documented other artifacts needed to improvise the sprint.
  • Worked with the development team to perform risk assessment and find the best mitigation plan.
  • Estimated and tracked the project cost and managed any changes during the progress of the project
  • Assisted and partake in troubleshooting the production issues for the product consulting and delivery team.
  • Worked towards achieving sprint goal and the project goal dat in sync with the objectives and budget of the business.
  • Retrospect every sprint and continuously improved our process by creating action plans for next sprint.
  • Managed and resolved project dependencies dat create hurdles in the development process.
  • Coach and mentor, the team on scrum and how it can be used to efficiently execute the project.
  • Assigned tasks to team as per their skill set and need of the project.
  • Set up Pair Programmers among developers to bring the team member to the speed of the project.
  • Created and updated the Definition of Done document in the Sprint Retrospective to improvise the sprint delivery performance.
  • Document progress and communicate to upper management and stakeholders.
  • Created epics, capabilities and user stories in Jira, updated and managed them in Jira board, tracked Jira board to track progress of Sprint and Projects
  • Ensured dat the Daily scrum is timeboxed to 15 minutes and other discussion is taken outside of daily scrum.
  • Frequent followed up and sent friendly reminders to the team on updating me or directly the JIRA tasks on daily basis for more accurate reporting.
  • Build strong relationships with stakeholders, application users, and program owners.
  • Contributed in resource management, status reporting, onsite-offshore liaison, customer expectation management and managing cost & schedule
  • Identify blockers, discuss blockers with developers, stakeholders and managers as needed, forming mitigation plan to escalate them and execute mitigation plan with halp of managers as needed to ensure healthy sprint progress.
  • Accustomed with Business development activities such as drafting and submitting Statement of Work, creating budget after performing cost-budget analysis, tracking cost, and holding and facilitating meetings to review and update the stakeholders about progress of the project and cost etc.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, Office 365, MS Visio, MS Outlook, JIRA, Confluence, MS SharePoint, Edison Lite Canvas, Edison Lite Drupal 8 & 9, JavaScript, Healthcare Domain.

Confidential, Austin, Tx

Scrum Master/Product Owner


  • Managed a team of 7 Java developers
  • Maintain contact with clients and production to set project milestones, create project estimates, tracks schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.
  • Ensure all team members are assigned to required project roles.
  • Facilitated Scrum Ceremonies such as daily stand-up meetings, Backlog Refinement, Sprint Demo and Retrospective and decision-making processes to ensure quick inspection and proper use of adaptation process.
  • Ensure milestones are reached and deadlines are met throughout project lifecycle.
  • Present the plan of work for upcoming Program Increment (PI) which is held at program level in from of VPs, Business sponsors, etc.
  • Ensured dat the Daily scrum is timeboxed to 15 minutes and other discussion is taken outside of daily scrum.
  • Ensured retrospective points are converted into action items for upcoming sprint to make the process more efficient.
  • Ensured dat the scrum team updates and follows the Definition of Done each sprint for quality sprint delivery.
  • Build strong relationships with stakeholders, application users, and program owners.
  • Frequent followed up and sent friendly reminders to the team on updating me or directly the JIRA tasks on daily basis for more accurate reporting.
  • Document progress and communicate to upper management and stakeholders.
  • Tracking sprint User Stories and Release Activities end to end to ensure sprint goals are met.
  • Removing impediments or guiding the team to remove impediments by finding the right personnel.
  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
  • Facilitating getting the work done without coercion, assigning, or dictating the work.
  • Facilitating discussion, decision making, and conflict resolution.
  • Guiding the team on how to get the most of our self-organization and Agile.
  • Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
  • Assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace dat is sustainable and comfortable for the team and organization.
  • Involved in project scope meetings with the Pricing manager to understand the type of requests and issues handled by the pricing team and documented the high-level business requirements to the product backlog using JIRA Agile.
  • Reported to business manager regarding the task process on daily bases and presented changes along the way.
  • Wrote test cases and conducted UAT test with QA team to make sure there is no bug in the system.
  • Highly skilled in using Adobe Tag Manager to monitor various multichannel marketing and advertising (mobile, website, social media, blogs) initiatives to increase publicity, conversion and retention rate.
  • Conducted final product launch review meeting and presented the result to stakeholders.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, Office 365, MS Visio, MS Outlook, Tableau, JIRA, Confluence, MS SharePoint, Java, Oracle PL/SQL, Finance Domain.

Confidential -Bentonville, AR

Scrum Master


  • Collaborated with project leaders through weekly meetings to ensure the team is crafting and developing TEMPeffective and efficient solutions dat met established standards, protocols and practices, issues, risks and mitigation plans.
  • Aggregated and analyzed reports by gathering data from multiple sources to support and enhance Omni-channel initiatives. Prepare data information for projects, team meeting, and power-Point presentations.
  • Simplified UI (user interface) screen by integrating complex process into simple easy workflow.
  • Tracked customer’s behavior by Adobe Site Catalyst and conducted customer satisfaction ratings and prioritized the key functions of the project based on the information provided.
  • Responsible for prioritizing the backlog, creating and accepting user stories.
  • Led a cross-functional team comprised of internal employees and external contractors.
  • Led the building, maintenance and re/prioritizing the Program Backlog into stories for implementation based on user value and time.
  • Responsible for communicating project status to business stakeholders.
  • Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications.
  • Facilitated release planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in JIRA.
  • Led daily defect triage calls with the client to go over any new or current defects dat were raised during their testing of the application
  • Performed end-to-end testing of the application, logging all front-end and back-end defects in ServiceNow. Then tracked all defects from when they are identified to when they are resolved and can be closed out.
  • Created documentation for all testing results and defect artifacts.
  • Presented all testing-related efforts during bi-weekly Sprint demo calls with the client.
  • Collaborated with development team on all defect fixes and answering any functional-related questions they may have on all logged defects.
  • Worked in Agile software development environment, and ensured the quality of the architecture of the Enterprise software applications
  • Defined and Implemented the Software Development Life Cycle process.

Confidential, Bowie, MD

SR Business Analyst


  • Excellent analytical, communication and negotiation skills, sound customer focus
  • Experience with JIRA and MS SharePoint for managing the requirements
  • Engaged with requirements gathering, assessments, interfaces, application configuration and support for Kronos Workforce Management Systems Conducted user interviews with various stakeholders and documented business (BRD) and functional requirements (FRD).
  • Understand user requirements and translate them to functional requirements/specification and assist end user with Epic request submissions obtaining team approval.
  • Involved in providing architecture and implementation of B2B storefronts and mentoring of a team of ten in WCS best practices.
  • Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements, worked in Agile environment and was able to bring projects to completion.
  • Experience with Wire framing tools like Balsamic, MS Visio.
  • Experience in development of UAT guidelines for cross functional business units.
  • Expertise in creating Business Requirements Documentation (BRD), Requirements Traceability Matrix.
  • Excellent experience Business Process Modeling Notation (BPMN)
  • Involved in creating UML models and visual artifacts like DFD, Flowchart, and Process Flow diagrams.
  • Experience in implementing projects using the Systems Development Life Cycle (SDLC) methodology, from initial stages of analysis, design, cost and time estimates through development, testing and deployment (RTM), Business Rules Spreadsheet (BRS) and Functional Requirements Documentation (FRD)
  • Expertise in defining and documenting Business process flows and "As-Is" & "To-Be" processes.
  • Experience in data collection from multiple sources, interpretation, presentation, and management of reporting and decision making.
  • Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.
  • Participated in the design and development of interfaces with Sterling OMS as a part of customer order fulfillment and accounting with SAP system.

Confidential, NYC, NY

Jr.Business Analyst


  • To meet the business needs, I designed and produced flow charts, activity diagrams, decision trees, and decision tables.
  • Utilizing Microsoft Visio, created Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams using UML-based methodologies.
  • Proficient in MS Word, Excel, Visio, MS Project, and PowerPoint. Knowledge of SharePoint, Quality Center, Rally and JIRA
  • Clients, business users, the testing team, and the technical team collaborated closely to examine technical limits, challenges, and hazards.
  • End-users participated in User Acceptance Testing (UAT) of the generated applications.
  • Using SQL Server Management Studio, I created ad-hoc queries and stored procedures.
  • Part of a team dat is responsible for analyzing the organization's development, performance, and maintenance
  • As well as giving solutions for increased efficiency and quality, as well as assisting in its growth.
  • Conduct an examination of the organization, satisfying agreed-upon criteria while adhering to financial and legal commitments, responsibilities, and obligations, including statutory obligations
  • Monthly reporting (according to agreed-upon content and format)
  • Expert at assessing user requirements through user interviews, business analysis, data requirements, and other elicitation techniques. producing analysis strategies dat in corporate ideas for achieving agreed-upon goals and successful planning assistance in the formulation and preparation of the organization's strategy and basic business planning
  • Recruitment, training, setting action and targets, evaluating and managing performance, growth, coaching, and general support of all you're team members to ensure targets are fulfilled are all subject to agreed-upon standards.
  • Created the "Off-street Workshop" business unit as a networking tool to grow clientele and market visibility.
  • Assist the PM in establishing realistic project expectations, assessing the impact of changes on the organization, and developing appropriate strategies, as well as delivering project-related presentations.
  • Assist the PM in establishing realistic project expectations, assessing the impact of changes on the organization, and developing appropriate strategies, as well as delivering project-related presentations.
  • Experience in creating Seminars assisting with business process planning, design, and development
  • Making suggestions for improving and accelerating business operations
  • Obtaining, gathering, and interpreting business information, as well as preparing reports
  • Organizing client meetings, as well as analyzing and integrating their business requirements into technology
  • Creating client-specific test processes, test strategies, and test cases
  • Collaboration with the development team and software release testing

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