Summary:

• Project Management Consultant with an extensive experience of over 4 years in managing IT, Compliance, Regulatory Reporting Projects , and working with US and Canada project teams to define scope of a project.
• Documented project work plan/timeline, resource needs, resource expectations, key milestone dates and tracks project process using MS Project.
• Created status reports for distribution to project team, external customers, and for use in regular project status update meetings with staff daily, weekly, monthly reports to management .
• Updated activities and modifies deliverable dates in MS Project as needed.
• Entrepreneurial and managerial experience from yr. 2006-2010 refer to Step n' Style professional experience : customer focus, tracking budget expenses, pricing, budget, vendor relationships, market knowledge, strategic planning and verbal communication.
• Created software documentation for Compliance, AML, Office of General Counsel, Network, Technical Services, Premium Finance, Policy Holder Services, Claims, and Under Writing departments.
• Maintained maintenance and security for networks.
• Updated Primerica Intranet web pages and Georgia Farm Bureau Network Department SharePoint Technical Support web page.
• Installed and supported local area network LAN connectivity to the wide area network WAN .
• Retrieve and restored network files from server, by using the AdRem Server Manager application.

Technical Skills:

Applications:

• Agile, Adobe Acrobat, Adobe PageMaker, Adobe Photoshop, Attachmate Extra, Avatar, Bomgar Remote Access
• Network, EERS, KRONOS, MS Office Communicator 2005, MS Office Suites 2003/2007/2010, MS Project 2007,
• MS FrontPage, PDF Factory, SharePoint, Visio, Visio Viewer, VPN, Windows Media Player 1

Database:

MS Access, D2CELL, WINSQL

Operating Systems:

Microsoft Exchange, GroupWise/Novell, Windows 2000/XP/Vista/2007/2008

Programming:

SQL, HTML, JavaScript, VBScript

Windows Server:

Win 2000/2003/2007 Server, Active Directory for Windows 2003/2007

Professional Experience:

EBryIT Consulting

• Manage IT onsite deployment/migration for Bibb County System. 44 Elementary/Middle/High Schools and Board of Education
• Serves as primary contact for all technology concerns, and proactively and assertively addresses issues as they arise.
• Applies professional project management capabilities to managing multiple concurrent information technology-related projects, and implements best practices in planning and coordinating projects.
• Performs all activities in the entire project life cycle, including plan development, task definition, forming project teams, coordinating and meeting with stakeholders Bibb County PM, Principals, Assistant Principal and Media Specialist and participants, monitoring progress, seeing projects through to completion, status reporting, and project documentation.
• Identifies potential vendors, and coordinates with vendors and their project managers on project plan development, implementation, and deployments.
• Prepares time sheets and progess reports.
• Develops and monitors project budgets.
• Performs other related duties as assigned or directed.

Confidential

Project Manager - IT/Reporting

• Managed IT and Compliance Projects and worked with US and Canada project teams to define scope of a project.
• Documented project work plan/timeline, resource needs, resource expectations, and key milestone dates.
• Tracked project process using MS Project.
• Created minute meeting documentation for upper management and project team about each project scope and weekly/daily meetings.
• SDLC process was utilized from start to finish for all departments moving from Mainframe to Online ARTS tracking system.
• Created Agile stories to identify application data flow and to assure life cycle development were established for each department.
• Created status reports for distribution to project team, external customers, and for use in regular project status update meetings with staff daily, weekly, monthly reports to management .
• Held scrum meetings 2 to 3 times per week with COBOL and JAVA Programmers, VP Manager/Directors and Project Team to stay abreast about ARTS Agent Reporting Tracking System project.
• Formalized final acceptance for projects by ensuring final product s /services s complies with the agreed deliverables, scope, and any organizational procedures to conclude contractual obligations.
• Proposed technical solutions through SQL query developments.
• Updated activities and modifies deliverable dates in MS Project as needed.
• Managed and translated business requirements into functional specifications and designs SMDR, Test Matrix for Testers .
• Created/maintained queries and reports within SQL/MS Access/D2Cell/Excel applications for Compliance management and investigators design documents and map data .
• Supported and maintained FINRA Financial Industry Regulatory Authority , ARTS Agent Reporting Tracking System , AML Anti Money Laundering and Database Directory projects.
• Review project plans to plan and coordinate project activity.
• Managed backup, security and user help systems for internal/external Primerica Online web-sites that involve: Compliance, Securities, Insurance, HMI-Home Mortgage Insurance State Guidelines, AML-Anti Money Laundering data.
• Developed and interpret organizational goals, policies, and procedures.
• Consulted with users, management, Canadian Compliance team members, investigators, field agents, vendors, and technicians to assess computing needs and system requirements.
• Researched field agents email searches within Zantaz application for Management and Investigators.
• Tested new functionality, installations or upgrades through scrum testing .
• Tracked/monitored project progress by using MS Project, Excel, Access, Outlook to assure deadlines, standards, scrum meetings, mock-ups, and implementation targets were meet.

Confidential

LAN Support Specialist 1

• Managed content, found files, and shared information with other technical team members and employees through SharePoint.
• Installed and supported VUE Software for Policyholders Services department.
• Created SharePoint online portal for COBAL Programmers and Project Coordinators/ Managers for underwriting department.
• Created technical documentation and shared with team members on SharePoint.
• Supported and implemented KRONOS applications for hourly employees.
• Supported SharePoint application and portal server.
• Tested which internet applications 6 or 7 operated best with Windows XP and Vista.
• Trained over 500 end-users on how to operate KRONOS TimeKeeper System onsite and online software training to GFB employees .
• Assigned and reviewed work to subordinates Field Techs and Trainees .
• Analyzed, created, edit, and maintained technical documentation in both hardcopy and softcopy format.
• Created software documentation for Network, Technical Services, Premium Finance, Policy Holder Services, Claims, and Under Writing departments.
• Planned and coordinated activities such as installation and upgrading of hardware and software Windows applications, Mainframe iSeries AS400 applications for COBOL Programmers and Accounting department .
• Maintained maintenance and security for networks.
• Updated Network Department Technical Support web page.
• Wrote clear, concise, and informative documentation using Word Processing, spreadsheets, and flowcharting software.
• Supported / Troubleshooting of various Hardware like Routers, Switches, and Hubs, Dell GX270, GX280, GX620 and Optiplex 745 755, Dell 17-20 flat panel monitors, Floppy drives, CD/DVD drives, hard drives, HP DeskJet LaserJet, Laptop hardware Dell Latitude D820, D800, D810 , Micortek Visioneer USB Scanners, Memory, motherboards, Processor fans, power supplies
• Supported / Troubleshooting of various Servers like Windows 2000 to Windows 2003 server conversion, Dell Power Edge 700 Server, Ghost Cast Server, Add, delete, modify, create groups and locate data in the Active Directory store, Net Modem Dial-Out Server, Perform system back-ups/retention in ARC server and Tape Drives DLT, LTO2, LTO3 .

Confidential

Micro Systems Support Specialist

• Primary Primary mission supported employees' within Georgia Department of Human Resources Ms Windows 95/98, NT, 2000, XP , Windows 2000 Server , Ms Office 97, 2000, 2003 .
• Configure, installed, and supported computer workstations, peripherals and hardware upgrades.
• Install and supported local area network connectivity to the wide area network WAN .
• Maintain documentation through Vantive Help Desk software.
• Maintain databases and spreadsheets for GroupWise department.
• Support users through DHR/OIT Call Center environment.
• Retrieve and restored network files from server, by using the AdRem Server Manager application.
• Remote Desktop Connection experience.
• Troubleshoot and supported Avatar application throughout DHR/Mental Health Departments.
• Update users to/from Novell network.

Independent Professional Experience:

Confidential

Retail Store Owner/Operator

• Maintained a positive attitude with customers and employees
• Planned and implemented business plan, building contract, d cor, product lines, and demographic area.
• Attended trade event shows in Atlanta and Las Vegas.
• Educated and trained staff of 3 about customer service protocols: how to manage cash/credit card transactions, cash register, return transactions and customer complaints.
• Purchased directly from wholesalers Ninewest, Nine Co., Stacy Adams, J Renee and some off brand wholesalers .
• Marketed merchandise with several advertisement companies, business cards and road shows.
• Maintained the stability and reputation of the store by complying with legal requirements and state sale taxes.
• Thorough understanding/expertise about stock inventory, turn over's, the best domestic and foreign supplies and always up to date on supply and demands.
• Maintained relationships with existing suppliers while seeking new ones.
• Promised and delivered products to customers in a professional manner.