SUMMARY

• Certified PMP Project Manager, ITIL and Information Technology professional with more than 8+ years of experienced in Project Managmnet, seeking challenging career in IT product and service business to get a responsibility, where my expertise with continuous learning and virtuous execution assertiveness will contribute to achieve organizational objectives.
• Expert in Microsoft extensively in managing Windows &Web Applications, Projects, Products, Apps, Supply chain e - Commerce portals &Business Intelligence tools using Tableau, Cognos, Qlikview.
• Conducting project discovery, develop project teams, define objectives and scope, document current and future-state processes, manage project budget &resources effectively, document risks and assumptions.
• Agile &Waterfall software development and release management in delivering enterprise applications through multiple release cycles.
• Creates and executes project work plans / sprints and revises them as appropriate to meet changing needs and requirements thereby minimizing risks.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. Analyzing project profitability, revenue, margins, bill rates and utilization.
• Setting up daily stand up meeting, retrospectives, sprint reviews &sprint planning sessions. Defining resource burnout charts &taking Product owner acceptance w.r.t product stories and sprint backlogs.
• Maintains Artifacts & Product backlog items and monitors sprint release planning.
• Facilitating weekly/monthly Status reports, Project Progress reports, Resource utilization & productivity reports.
• Proactively controls Client changes, Team Conflicts, Risks and with mitigation strategies
• PMO communications in accordance with PMO standards and processes.

TECHNICAL SKILLS

Project Management Tools: MS Project,Advance Excel,PPT,Smartsheet

Business Modeling / ALM Tools: MS Visio, SaFe environment.

Frameworks: Ms Visual Studio

Software Configuration Management: Microsoft Visual SourceSafe (VSS), TFS and SVN

Database Systems: Ms-SQL Server, Oracle

Web Technologies: JavaScript, Jquery, XML, HTML5

Web Services: IIS, SOAP services.

Operating Systems: Windows, Windows Server, Andriod, iOS

Financial Tools: Oracle, SAP & Peoplesoft Financial tools.

Networks: VPN, Firewall Management, Security Layers.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

• Working on Dataware house and Oracle projects which incuudes ETL (Export,Transform,Load), Tableau Implemenation projects .
• Managed a diverse group of IT application projects of high complexity, priority, and risk
• Drive collaboration among our teams and stakeholders, realizing continuous process improvements by defining, analyzing, planning, and measuring the project delivery activities to ensure that services meet customer expectations.
• Developed a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver the solution to satisfy requirements and quality expectations
• Effectively coordinated with the various technology, business, and vendor teams to ensure the project's success.
• Facilitated regular status meetings to ensure all impacted teams were aligned on project goals and next steps
• Prepared reports for upper management regarding status of project.
• Expertly managed the change control process to deliver timely enterprise upgrades without impact to ngoing customer operations.
• Partnered with Sales and Solutions Engineering to analyze business and functional requirements to determine the most effective solution to meet client needs.
• Facilitated the successful management of multiple concurrent project initiatives, introducing rganizational best practices that enforced consistent and measurable improvements in operational efficiency
• Define/ initiate projects and work with client through implementation until completion. Typical project phase is 6 months to 1 year.
• Manage. Coordinate with offshore resources to complete key milestones of the project lifecycle.
• Coach, Mentor, and lead personnel within a technical team environment.
• Assisted in User Acceptance Testing UAT by providing test scenarios and test data and performed manual test.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change of requirements.
• Accountable initiative planning activities, including project charter, project financials (e.g., forecasts/actuals), issues, risks, d all project governance and execution requirements.
• Prioritize work, escalate issues, and meet deadlines
• Partnered with Senior Operations Managers, and Project Managers.
• Compliance, and Business Systems to define work streams, determine rollout strategy, and deliver.
• Responsible for defining scope, initiating and resourcing projects, securing funding, and providing direction to project teams to ensure successful implementation.
• Create communication and status reporting for cross-functional teams and senior management.
• Overseen SharePoint Portal Server infrastructure, user access, and application deployment for domestic and international users.
• Ensure compliance with Technology Project Methodology.
• Designed and developed multiple SQL database solutions.
• Configured SharePoint team sites.
• Determine appropriate deliverables accoding to project requirment .

Confidential

Technical Project Manager

Responsibilities:

• Managed project schedule and planning, including on, but not limited to, project estimates, resource requirement, and cost.
• Selection of critical Tools, Methodology (Agile, Lean) & appropriate metrics for the projects.
• Facilitation of Agile practices e.g. daily scrum, sprint planning, sprint demo and retrospective meetings.
• Participation in estimation and planning, ensure correct scrum process, track & remove impediments.
• Risk and Issue Management by performing Root cause analysis (RCA) and implementing the corrective and preventive actions (CAPA).
• Work with IT security team to identify IT security risks and implement the mitigation plan.
• Manage client relationships at leadership level and provide proposal efforts in Business Development.
• Actively involved in Proposals and Contract Management Process that includes MSA, SOWs and CRs.
• Support IT transformation through DevOps, by assisting in complete workflow from idea to finished product and break it down into infrastructure, Build, Test, Integration and Deployment activities.
• Automation of SLAs, OLAs, Metrics and PMO reports to reduce human efforts, errors & turnaround time.
• Improve staff’s productivity year on year by implementing the best practices of LEAN, Six sigma etc.
• Facilitate the project teams with guidelines, templates and processes to deal with an agile and Waterfall projects and coach the product owner or scrum about agile practices
• Monitoring and reporting Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) relating regulatory & contractual requirements.
• Risk and Issue management by maintaining risk register, recording & tracking mitigation & contingency actions and report to appropriate stakeholders.
• Manage project financials, project status report, change management, governance, and business communication to the stakeholders.
• Proactively identify opportunities for process improvements and implements the same
• Keep our release process agile and efficient
• Conducting periodic Compliance assessments against defined processes and various quality models viz ITIL, CMMI, ISO9K, and ISO20K.
• Managing the customer escalation and feedback, consultation with the Customer Service Management Team and the implementation of service improvement plans (SIPs).

Confidential, Houston,Texas

Project Manager

Responsibilities:

• Confidential ’s Infrastructure Upgradation Project, Facilitated Development of Confidential ’s Project Charter, Project Stakeholder Register, Project Management Plan, Directed and Managed and Completion of 40 Network switches installation, 100+ Servers OS (XP to 2K7) migration, 100 TB Database Creation Change requests, Project Management Plan update, Accomplished Confidential ’s Infra Upgradation with formal Acceptance, Organization process Asset updated.
• ITIL process definition / implementation / standardization such as Incident, Request Fulfillment, Change Management and etc.
• Improve staff’s productivity year on year by implementing the best practices of LEAN, Six sigma etc.
• Problem management & service improvement process implementation and benefits evaluation
• Risk assessment, identification, management and FMEA
• Product, contract and process compliance audits for Health Projects & other customers with CAPA
• Milestone gating reviews and periodic project / program reviews as per Acceptance Criteria
• Training / mentoring on ITIL processes and continual improvement tools / techniques
• Exposure to ISO20K, CMMi-SVC, ISO9000 audits
• Support to Information Security, Program Management and Knowledge Management

Confidential, NYC

PMO

Responsibilities:

• Enterprise Provider Analytics is a cohesive Analytics Platform to (a) Align Cost & Quality analytics to performance improvement initiatives and provider incentives. (b) Standardize of data inputs and more frequent data refreshers. (c) create advanced analytics to prevent potential revisits, readmissions & services.
• Defined & executed Project plan, Requirements documentation, WBS, Scope Baseline, Schedule Baseline, Cost Performance Baseline, EVM(CV, CPI, ETC, EAC), Resource planning & acquisition, Risk assessment & response plan, Quality planning-analysis-management, Project performance management & reporting, Change Management & reporting, Gap Analysis, Vendor Management and finally Delivery or Transition.
• Developed and documented process improvements, which streamline DBF business processes, create efficiencies, reduce costs, or increase customer satisfaction.
• Pro-actively anticipates project risks and issues and ensures adequate mitigation is put in place to ensure delivery is not compromised.

Confidential, Pittsburgh, PA

Poject Manager

Responsibilities:

• Managed project schedule and planning, including on, but not limited to, project estimates, resource requirement, and cost.
• Selection of critical Tools, Methodology (Agile, Lean, DevOps) & appropriate metrics for the projects.
• Facilitation of Agile practices e.g. daily scrum, sprint planning, sprint demo andretrospective meetings.
• Participation in estimation and planning, ensure correct scrum process, track & remove impediments.
• Risk and Issue Management by performing Root cause analysis (RCA) and implementing the corrective and preventive actions (CAPA).
• Work with IT security team to identify IT security risks and implement the mitigation plan.
• Manage client relationships at leadership level and provide proposal efforts in Business Development.
• Actively involved in Proposals and Contract Management Process that includes SOWs and CRs.
• Support IT transformation by assisting in complete workflow from idea to finished product and break it down into infrastructure, Build, Test, Integration and Deployment activities.
• Assist during Implementation of practices such as continuous integration & delivery,
• Leading automation projects of process and product’s functionalities and testing automations.
• Automation of SLAs, OLAs, Metrics and PMO reports to reduce human efforts, errors & turnaround time.
• Improve staff’s productivity year on year by implementing the best practices of LEAN, Six sigma etc.

Confidential

Responsibilities:

• Facilitate the project teams with guidelines, templates and processes to deal with anagileand Waterfall projects and coach the product owner or scrum about agile practices
• Monitoring and reporting Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) relating regulatory & contractual requirements.
• Risk and Issue management by maintaining risk register, recording & tracking mitigation & contingency actions and report to appropriate stakeholders.
• Manage project financials, project status report, change management, governance, and business communication to the stakeholders.
• Proactively identify opportunities for process improvements and implements the same
• Keep our release process agile and efficient
• Conducting periodic Compliance assessments against defined processes and various quality models viz ITIL, CMMI, ISO9K, and ISO20K.
• Managing the customer escalation and feedback, consultation with the Customer Service Management Team and the implementation of service improvement plans (SIPs).

Confidential

Project Manager

Responsibilities:

• Introduced the Capability Maturity Model (CMMI) framework to institutionalize best practices by focusing on planning, configuration management, requirement management, sub-contract management and quality assurance.
• Participated on a Governance Committee to create an efficient gating process to ensure corporate goals were achieved prior to dispersing funds to support IT initiatives.
• Created plans and documents for the transformation initiative to support the delivery of modernized systems by incorporating, as its core principles; program management, decentralized structure, agility, and distributive sharing of information.
• Ensured risk and issue mitigation strategy was executed to achieve project success by reviewing project risks, action plans, and escalating issues in a timely manner to the appropriate level of management.
• Participated in defining the business objectives of the Organization.
• Created guidelines and set precedence for the Program to effectively triage defects, mitigate risks, document Status Reports and communicate Executive Readouts.
• Functional and Technical Specifications for reporting and data warehouse work.
• Assist with business warehouse/intelligence support and enhancements.
• Develops RFPs. Assist in deployment and management of end-user reporting tools and platforms.
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions

Confidential

Project Manager

Responsibilities:

• Managing and leading the projects including: Recruitment, Asset Management, Transition, shift and operation schedule, Budget control.
• Efficient use of Resources
• Training to Newly hired Resources according to their skill set and Promoting,
• On Call Engineers from L1 to L2 as per there skill set and platform.
• Managing the team of 85+ Resident Engineers & On Call Engineers,
• Introduced ideas and matrices of client needs.
• Set and maintained productivity and quality standards for the engineers and their jobs respectively.
• Met all the targets and project set operations.
• Assessed, defined and managed previously neglected issues to the clients’ expectations. country.
• Distributed daily workload to ensure all Dept / Groups complete work on time.
• Maintaining weekly / Monthly reports, audits, assets inventory checklist.
• Proved management skills in Strategy Planning, Business Practices & Operations, and creating transition methodologies while meeting budget and other business Constraints.
• Preparation / Analysis of monthly project status report for management.
• Analyzing the training needs and mapping the skill set of Engineers.
• Convinced management to sponsor training and career development seminars for staff.
• Planning and executing the change.
• Conducting Daily Service Review with team and weekly meetings with Client.

Confidential

System Support Engineer

Responsibilities:

• Worked on Remote Resolution Desktop Support as a System Engg.
• Proactive Incident and Problem Management: Identify and resolve problems before they occur by doing RCA.
• Monitor resolution—Liaise with change management to ensure the problem is permanently resolved
• Close and remove the known error.
• Classify Problem--- usually using the classification used in logging the incident in the first-place category is verified and confirmed.
• Root Cause Analysis—determining the unknown underlying cause of the problem.
• Attend and work on daily service reviews
• Ensures services are restored within agreed service levels.
• Maintain healthy communication with other related process.
• Act as a mentor for new hires and make sure education is equally spread.
• Ensure any known errors or resolutions are recorded in known error database.
• Trend analysis to spot a series of linked events and act upon trends Supplying workarounds or avoidance instructions to users/support organizations/3rd parties to prevent further incidents from occurring.