Summary

• PMP Certified Project Manager in IT having more than 12 years experience in Project Management, Service Management, Application Support and maintenance, SDLC development and support of large and complex applications. Developed and supported various large and complex core Applications.
• Have valid USA Work visa.
• An Active Member of PMI, having active PMP certification from PMI.
• Trained in ITIL V3 Foundation processes and concepts.
• Extremely Good in ITIL Process, Incident Management, Problem Management and Change management process.
• Excellent experience of HP Service manager to manage incidents, Problem tickets and Change tickets.
• Excellent in providing on call support, handling high severity issues, handling War rooms to resolve critical issues.
• Experience in Project Management, Application development, Support and maintenance of Large and complex Mainframe and Web based Applications.
• Excellent domain knowledge of Health Care, Banking and Finance Applications.
• Excellent experience in Project Management Tools and Process Microsoft Project, Microsoft Visio , Project management methodology PMBOK using waterfall methodology and have good understanding of Agile Methodology.
• Demonstrated experience in Managing and Tracking Small and Large Projects and using Microsoft Project.
• Excellent experience in developing and leading onshore-offshore delivery model.
• Worked for UnitedHealth Group, Fidelity Investment, Xansa India Ltd Client The Co-operative Bank , PROSWWW and Prestige Network.
• Extremely good using Mainframe Technology COBOL, CICS, JCL, VSAM, DB2 . Developing and supporting complex Tier 0 and Tier 1 application.
• Sound RDBMS concepts and experience in DB2, Oracle 8/8i, SQL Server, Ms-Access, DATACOM
• Experience in Internet/Web Application analysis, Design, Multi Tier Applications and Database.
• Strengths include excellent leadership skills, Team player, motivator, strong customer interface, problem-solving skills,.
• Excellent in client handling and ensuring full client satisfaction by understanding and meeting client expectations.
• Good experience in Team Budget analysis, Budget tracking
• Ability to work in tight schedules and efficient in meeting deadlines. Strong work ethic with desire to succeed and make significant contributions to the organization. Self-starter, fast learner and a team player with strong personal and group communication skills.

Software/ Technical Skills

• Project Management Tools/Application: PMBOK, Microsoft Project, Microsoft Visio, PROMPT, PLANVIEW, MS Office
• Mainframe: COBOL, CICS, DB2, JCL, VSAM, FileAid, Xpediter, MQ Series, CSF, Exstreme
• Programming Languages Scripts: VB 6, C, C , PL/SQL, T-SQL
• Application Software: Seagate Crystal Reports 8.0, Vantive PeopleSoft CRM system , SQL Navigator, PVCS Version Manager, IIS 5.0
• Mark-up/ Scripting Language: HTML, DHTML CSS , Unix Scripting, ASP, VBScript, JavaScript
• DBMS / RDBMS: DB2, Datacom, Oracle 8/8i, SQL-Server 2000, MS ACCESS 2000
• Version / Source Control Systems: Endevor, Alchemist, VSS
• Defect / Bug Tracking: HP Quality Center, ALM
• O/S Environment: OS/390, Z/OS, UNIX, AIX 5.2, Windows Vista/XP/2000/NT/2007, Win 2k Server
• Application Tools: HP Service Manager, HP Quality Center, PROMPT, PLANVIEW
• Other Skills: Project Management, Service Management, Change and Release Management, Requirements engineering, Estimation, Design patterns, code reviews, test planning.

Managing EQA Enterprise Quality Assurance Environment and Architecture IT organization-wide cross-functional project initiatives. I am leading few major EQA initiatives such as EQA DevOps Center of Enablement, EQA Continuous Test automation CI , EQA Automation Decentralization, EQA HP UFT tool upgrade etc. Below are my Main roles and Responsibilities.

Responsibilities:

• Below are the major Roles and Responsibilities I have been performing
• Single accountable party for defining, planning, orchestrating, and delivering a given set of strategic initiatives.
• Develops communication plans and interfaces with matrix teams, IT leadership, EQA managers and external vendors/partners to execute on responsibilities
• Serves as a Subject Matter Expert in routinely briefing key stakeholders on different aspects of assigned initiatives
• Coordinate department and cross-department meetings, including weekly EQA Staff, Town Halls, and EQA/TSG QA Lead meetings.
• Actively supports/drives the monthly and annual financial reporting/management/planning processes.
• Accountable for continuous process improvement for all processes and templates created to enhance efficiency of the organization.
• Accountable to ensure organization commitments are met. Responsibilities include development of processes to identify and monitor, as well as risk mitigation and escalation processes.
• Accountable to support the organization budget/expense management process, including development, monitoring and reporting.
• Accountable to identify organization level resource and financial reporting needs, create processes and reports, and implement/monitor.
• Support ad-hoc reporting requests for financial/resource actuals forecasts
• Manage EQA Automation projects and meet EQA strategic initiatives.
• Generates and reviews documentation and provides written and oral feedback on system requirements, code level reviews and design, system design documents, critical design review, integration, testing and other key development activities
• Participate in cross-functional requirements and design sessions that drive requirements traceability and accurate estimates for the overall development effort
• Apply Agile and Waterfall development methodologies for complex, state-of-the-art modules

Onshore Manager

Description:

Confidential is strategic platform for UHC for managing consumer/Member information and related coverage. It is important as Member database is designed as the single repository for all the sources of United Health Group for the member information. Some of the core CES functional areas include storing of demographic and coverage information of a Members, interaction with different downstream application, including claim engines, to verify details of members, sending feed to downstream applications like NICE, TOPS, COSMOS, UBH, TACS. The application is working on Mainframes Platform. Employee portals access eligibility details, which reside in CES and make add/update/delete transactions. CES controls the volume and provide response to each of these systems in real time. CES also interacts with provider/physician systems to assign PCP's for members and make updates via Batch and Online mode. During the life cycle of a claim CES is queried several times to retrieve eligibility and demographic details of a member, thus it plays the most important part in the claim processing. The most important functions of CES is 'Member ID Cards'. ID cards are issued to members during a special event, during this process several eligibility checks are made with CES system. CES system is important as it acts as the central repository for member database and it interacts with several systems like Claims, Provider, and Member Portals and Data ware housing systems. CES also sends feed to CMS Centre for Medicare and Medicaid Services

Responsibilities:

Below are the major Roles and Responsibilities I have been performing in UnitedHealth Group as Onshore Project Manager

• Interacting with customers and business on day-to-day issues.
• Managing and Coordinating offshore team
• Regular Status, System health, Metrics reporting to Business and higher management.
• Provide on-call support during US business hours, Participate in war room activities high Priority incidents and issues and provide technical leadership for problem resolution.
• Ensure batch monitoring during US business hours if required
• Ownership of HPSM incident intake, triaging and allocation to team members and closure.
• Prioritization of incidents/ issues with business
• Work with team to develop competency for week areas and conduct trainings, knowledge transfer sessions.
• Identify and propose application performance improvement initiatives.
• Identify the root cause for most common defects and suggest permanent solutions.
• Conduct regular RCA for the issues/defects/problem tickets.
• Continuous Process Improvement
• Interacting with customers and business on day-to-day issues.
• Provide technical leadership to team for problem/defect resolution and service restoration.
• Coordination with the offshore team
• Provide technical leadership for problem resolution.
• Regular Status and metrics reporting to business and higher management
• Ownership of defects allocation to team and tracking till resolutions.
• Responsible for Problem tickets/defects/bug intake for application and business prioritizations of all the defects
• Manage Problem tickets/ defects queue in HPSM
• Problem / Defect Management
• Incident Management
• Monitor and Control the WO Progress status by scheduling weekly status calls within team.
• Perform resource allocations for different WO keeping targets, priority and budget in considerations.
• Facilitates the JAD session between SME, requestor and business users to collect and clarify requirements and to finalize the WO's deliverables.
• Managing the new requirements / enhancement projects in Funding, Requirement gathering, Estimation, design, development, testing, implementation and Support phases of SDLC.
• Work Order New requirement / Enhancement Projects Management
• Notification to Stakeholders for the status for Pre and Post Release.
• Coordinating with business users for checkout activities after release.
• Monitor and control ADR documentation, Attend CAB meetings to represent change and get all required approvals necessary for any release.
• Act as a gatekeeper to follow SOX, UDP documentation required for release.
• Scheduling, tracking and controlling monthly Release for defects /break fix and Work Orders new requirement/ enhancement projects .
• Responsible for overall change and release management for the team.
• Release /Change Management
• Triage Service Calls from users during U.S. business hours ensure sufficient information is available to proceed with issue analysis and resolution.
• Real-time incident support during US business hours
• Communicate and report status to business weekly.
• Responsible for Risk identification and plan mitigation for any WO

Description: Confidentiala host based high volume correspondence composition and rendering application developed for fidelity Retail and Institutional customers. CSTAMP's objective is to utilize a common system infrastructure to integrate customer correspondence from various Fidelity systems in order to output correspondence that has a consistent and professional presentation. This is also key to optimizing mailing costs and print/mail operational cost.

Responsibility:

• Perform Service Management incident management, Problem management, change management for application.
• Assign and monitor tasks to other team member and help them to execute effectively.
• Perform analysis and RCA for production issues.
• Creating High Level documents SDS, Estimation documents and TSD.
• Perform Coding, UTP and conduct exhaustive unit testing and System testing.
• Communicate effectively with Users/ Contact person on Tasks.

Environment: Mainframe COBOL, DB2, JCL, VSAM, File-Aid, Endeavor

Description:

The project involves Development, Maintenance and Enhancement activities for IT division of one of the largest banks of UK. Co-Operative Bank is formally part of Co-Operative Financial Services CFS . CFS is one of the biggest financial services in UK. CFS maintains different Societies along with Co-Operative Bank.

Responsibility:

• Perform Delivery Process i.e. Coding, amendments, UTP/UTR Creation Unit Testing and reviews
• Focus on Deliveries against targets
• Communicate effectively with the Onsite team
• Help other team members in resolving issues and share work load

Description: Confidential is a complete solution for Transport Department of any Academic Institution .It Covers All the details of Routes, Vehicles, Student Allotments, Student Reservation, Servicing Records, Fuel Consumption Records, Driver /Helper Assignment, Leave Records. Etc.

This Module Also contains a very user-friendly search facility. For the Purpose of Management Review a detailed section of Reports Is also provided. While making reports emphasis has been given to the completeness, promptness and user friendly format so that reports can be used by top level management as well as any other staff.

Responsibility:

• Responsible for ensuring that business needs are met through providing specific deliverables
• Involved in designing and development phases of application.
• Designed and developed the database for the system
• Developed user interfaces for associates, guest customers and administrator
• Involved in designing processes of data flow across departments
• Maintaining database integrity
• Designed and developed SQL queries for complex search engines in the application.
• Developed Business tier and Presentation tier for the payout console application.
• Actively involved in testing and deployment of the application on production server
• Involved in debugging the application

Environment: Client Server Technology VB 6,Ms Access, Seagate Crystal Reports 8.0

Description:

• Examination Information System takes care of the entire process of pre and post examination including: Paper-setters, examiners database monitoring system, Admit cards, Attendance sheet, Desk-slips generation, Answer-sheets evaluation tracking, Wage/ allowance voucher generation etc.
• Main Responsibilities were Analysis and Design, Coding of the module and Database designing

Environment:

• Client Server Technology VB 6,Ms Access, Seagate Crystal Reports 8.0
• Prestige was a multi level marketing company with a marketing strategy in which the associates was compensated for introducing and recruiting more associates to the company, creating a down line of distributors and a hierarchy of multiple levels of compensation.
• The web-based application was developed to provide an interface to associates to add, remove, edit and maintain their associate tree. The payout console application was used to sustain the associate data and generate the payout and benefits for the associates. The client-server console application reduced the redundant effort of adding the associate data in their respective applications/tools.

Responsibilities:

• Responsible for ensuring that business needs are met through providing specific deliverables
• Involved in designing and streamlining the payout process
• Designed and developed the database for the system
• Created integrated system reducing the redundant data entry effort of distributed departments
• Automated database backup
• Created database backup scheduler
• Developed user interfaces for associates, guest customers and administrator
• Involved in designing processes of data flow across departments
• Maintaining database integrity
• Designed and developed SQL queries for complex search engines in the application.
• Developed Business tier and Presentation tier for the payout console application.
• Actively involved in testing and deployment of the application on production server
• Involved in debugging the application

Environment: ASP, Visual Basic, JavaScript, VBScript, SQL Server 200, and IIS5.0