IT Project Manager Resume Elgin IL - Hire IT People

SUMMARY

Thoroughly detail oriented IT project manager with sound technical expertise and clear communication.
Ability to define customer requirements to meet the needs of the organization while maintaining clarity and security underscored by documentation and training.
Managing priorities while engaging people effectively to drive towards anticipated goals.

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential

Responsibilities:

Communicated between internal and external teams about network and partnership sites
Managed and monitored resource allocation to proactively mitigate capacity
Worked collaboratively with external vendors expedite IT onboarding or offboarding of remote sites
Served as the primary point of contact for the PMO for all aspects of implementation
Provided escalation for any IT issues
Documented new and existing sites to improve ease of future support
Established best practices to collect site information, and audited previous site documentation to that standard

Confidential

Responsibilities:

Managed resource allocation to mitigate capacity limitations, including obtaining a supply of suitable Dymo printers and verifying the delivery and installation of Ingenico Lane 3000 devices
Installed drivers and software via Kaseya across multiple clinic sites with unique setups
Provided training in the operation of hardware and software in remote clinic sites
Diagnosed and repaired a wide range of networking, wiring, and location challenges remotely
Effectively collaborated with procurement and vendors to provide a seamless implementation schedule that met the scope, time, and budget requirements of the project.
Predicted possible future issues of implementation and supply and communicated them to relevant departments.

Confidential, Elgin IL

Responsibilities:

Supported testing and updates on Android based scanners
Converted Zebra GX430 and ZD500 printers to accept jobs wirelessly, including image and version updates and troubleshooting wireless and print server issues
Updated and installed Ubuntu (Linux) to Compute Sticks, including testing and deploying
Ran and adjusted SQL queries for reporting and inventory purposes, and made corrections as necessary
Compiled and modified daily SQL scripting to support reporting tools

Help Desk Analyst

Confidential, Mundelein, IL

Responsibilities:

Diagnosed and resolved basic problems using documented procedures and checklists in Sharepoint
Entered call data into a Heat - based tracking system
Escalated problems to higher level technical support via ticketing system and email when necessary
Supported password reset and account creation across customer facing and internal systems
Supported website purchases including payment processing and browser compatibility issues
Assisted customers that utilize their inventory tracking and ordering program on Confidential handheld devices
Advised Confidential customers subscribed to their educational program Confidential University