OBJECTIVE

Highly experienced, PMP certified Senior Program/Project Manager seeking a challenging position that effectively utilizes my experience and expertise in process improvement and project management to drive highly complex and sizeable cross-functional initiatives.

SUMMARY

• Over 10 years of experience in PMO and PPM of considerable and complex programs/projects spanning across organizational functions
• Full project management lifecycle expertise utilizing PMI, SDLC methodology RAD, Agile, waterfall, OOAD coupled with experience in business case development, strategy definition, financial management, vendor relations, negotiation, and risk mitigation
• Cross functional team development and management with focus on team relations and expectation/priority management in highly complex matrix environment
• Managed teams onsite, offsite and offshore across the globe
• Has experience in complex data migration projects involving multiple countries and cross functional teams across the globe
• Has experience working in Pharma, Defense, Banking, Financial, Mortgage, Insurance, Digital Media, Publishing, Entertainment industry
• Worked on both Financial and Pharmaceutical validation and governance projects
• Have managed eCommerce projects with online sales of digital content and financial products
• Have managed COTS project in Sharepoint, Data warehouse projects using informatica, OmniRIM deployment and have written lot of business cases, RFI, RFP, SOW, BOM documents
• Communication plan development and delivery with the ability to cater to different organizational levels and communication styles
• Change management strategy development and execution utilizing comprehension of influencing factors on human behavior
• Thorough project documentation development and management
• Proven success in process improvement/redesign to improve performance and efficiency
• Software application and business process training development and implementation
• Ability to assimilate new environments and technologies rapidly

TECHNICAL EXPERTISE

• Project Management: MS Project, Microsoft Office PowerPoint, Excel, Visio, and Word , UML Unified Modeling Language , BPM Business Project Management , MS Visio, SDLC, RUP Rational Unified Process , AGILE, JAD/RAD, SAD Structure Analysis and Design , Rational Clear Case, Clear Quest, Clarity, Documentum, SCRUM, Dashboard.
• Process Improvement: ISO Standards, Total Quality Management TQM , Data warehouse OLTP , Teradata, Business Intelligence, ERPs Supply Chain- SCM/Inventory Management/Logistics , Customer Relationship management-CRM using Seibel.
• ERP: SAP, Peoplesoft
• Languages/Web Tools: C, C ,Visual Basic, ASP, .net, LISP, PERL, J2EE Development JSP, Servlets, EJB, JNDI, Web Services and Web Development XML, HTML, DHTML, PHP, ASP, .NET, CSS, AJAX, VB Script, Java Script, RUBY, PHP, TCL/TK
• Databases OS: Oracle-9, Sybase, MS-Access, My SQL, FoxPro, Windows, UNIX, LINUX, MS DOSSQL, table design PL/SQL,DB2, MSSQL Server, ER Studio
• Tools: MS-Project, Visio, Toad, VSS, CVS, Eclipse3.0, PVCS tracker, Informatica, Business Objects, Jira, Sharepoint, Salesforce, CA Clarity PPM.

EXPERIENCE

Program/Project Manager

• Records Management Services: Managed the WREF portfolio of GSK. It's a data migration program covering 3 countries USA, UK and Canada. Has a web based complex application called OmniRIM. Data from 3 different databases migrated to one single database with all conversion and configuration in place emphasizing on single standard application to take care of Records Management Services across the globe covering 1200 users
• Migration from Lotus notes to Sharepoint 2013: Migrated 4 different Lotus notes applications to Sharepoint 2013 emphasizing on standardization with common business practices across the globe covering US, Canada, UK, China
• RFID: Bar Code technology has been replaced with Radio Frequency Identification tags to accurately inventory and track the chemical bottles with at most ease. This has been implemented in RTP, Stievenage, Upper Marion and Upper providence sites of GSK covering 196 Labs saving annually by 1.5M
• Chain of Custody: The enterprise application was developed to identify and manage the metadata flow from GSK Legal and Legal IT team to other third party Attorneys in effectively addressing the legal disputes from various parties across the globe.

Responsibilities

• Managed the project right from the project charter till deployment with scope, time, cost, quality and other resource constraints
• Made sure these validation projects met the appropriate governance requirements and aligned with GSK policies
• Single point of contact for various teams in matrix environment including development team, business groups, management team, customer, third party vendors across the globe in onsite offshore model
• Outlined the communication plan for entire project. Arranged workshops, Business meetings and Impact analysis
• Effectively managed conflict management, change management and risk management
• Perform project management activities including the development of project plans, overseeing the progress of SDLC lifecycle activities for product
• Act as a change agent to identify/design/implement key processes improvements to facilitate program success. Implement metrics collection processes to measure key processes. Communicate metrics to key stakeholders.
• Participated in solution analysis, design, execution, testing and implementation SDLC

Environment: Tools Technology: ASP.NET Framework 3.5, IIS, OmniRIM, SSO siteminder , LDAP, C , T-SQL, Oracle, SQL server, Q A, Web Services, JavaScript, Remedy, Clarity, Informatica, Business Objects, Peoplesoft, Sharepoint 2013 etc

Confidential

Program Manager / Specialist

Sharepoint Intranet Portal

Description: This is a huge intranet sharepoint portal development, deployment and maintenance project with estimated users of 65,000 people. This integrates the various communication channels like email, calendars, feeds, discussions and facilitates with templates for day to day activities. This project is highly classified and needs secret clearance to work and has multiple layers of encryptions, authorizations.

Responsibilities

• Worked in United States Special Operations division, managing team effectively to address the concerns of the portal from different teams and units
• Point of contact for various stakeholders like technical team, business team, end users and management
• Managed Integration effort across the teams, process and tools
• Initiated and managed the process improvement

Confidential

Project Manager

Product / Project Manager for Amerivest, a Registered Investment Advisory division of TD Ameritrade

Responsibilities

• Managed strategic initiatives for Amerivest including new product development and redesigns e.g., Amerivest Guided Portfolios, a multi-billion dollar mutual fund and ETF wrap product
• Acted as key point of contact with legal, technology, operations, marketing, and sales teams for audits, updates to client facing agreements, improvements to operational flow and distribution of documents
• Managed steering committee meetings with senior executives with topics that included new product evaluations, design, requirements, scope and timelines, new funds to portfolios, executions, operational issues
• Led the integration of a significant strategic business partnership Morningstar that included business and technology components
• Led the launch of 3 new eCommerce websites requiring coordination with technology, sales, marketing, training, compliance and 3rd party partners, selling the products online
• Led the implementation and design of an integrated online portfolio analysis tool
• Monitored competitive environment to support decisions on product features and strategy

Confidential

Senior Media Project Manager

Responsibilities

• Managed eCommerce projects and initiatives from initial scope definition through implementation, including the conceptualization, design, and deployment.
• Responsible for establishing and maintaining project communication including milestones, deliverables and success criteria.
• Responsible for project financials, risk management, stakeholder analysis and communication plan
• Managed resources effectively including project team within the project constraints
• Drove multi-departmental effort--editorial, information architecture, design, development, operations--to achieve project goals. Managed completion of website builds on such high-profile sites as
• Billboard billboard.com ,
• Adweek adweek.com -- including the Adweek Creative Database
• PDN Magazine pdnonline.com
• PhotoPlus Expo photoplusexpo.com
• Converting print magazine to online

Confidential

Project Manager

Global Infrastructure

Description:confidential is a leading Hedge Fund firm. It has evolved to include an industry-leading market-making business, a best-in-class hedge fund administration business, and a multi-manager investment strategy that deploys capital with unaffiliated investment managers. The objective of the project is to build a web based module that generates the invoice by calculating the costs incurred by various departments on various infrastructures related objects being utilized over a period of time across Citadel for Asset Management. For example, Servers, CPU utilization, Inventory, employee specific assets like Laptops, Phones, Email etc.

Responsibilities

• Assume overall and personal accountability for successful execution of the project, drive the project from the front customer facing to deliver quality solution within timeline
• Manage Project Stakeholder Relationship, identifying and prioritizing their needs, issues, requirements
• Facilitate and participate in devising project planning, effort estimations and schedule preparations for the Project / Release.
• Monitor and manage project financials
• Participate in the Resource Management process, working very closely with the customer managers and the PMO, make resource forecast and preparing staffing plans based on the effort estimates, acquire and allocate resources while ensuring profitability, prepare application wise capability maps for resource skill mapping and training requirements, implement cross-training, manage onsite offshore ratio
• Prepare Communication Plan. Participate / conduct status meetings with the customer and the respective project teams. Facilitate Program level Project Dashboards and prepare daily / weekly status reports, Make project presentations to senior management, prepare enterprise level red yellow green status heat maps with corrective action plans for application and release wise status
• Facilitate and participate in knowledge management, leverage knowledge repository using the tools and processes within Citadel. Organize Knowledge Sharing sessions, for team's personality development and knowledge building, widespread project learning and best practices.
• Participate in the overall productivity tracking and analysis and corrective action planning
• Identify strategies for risk mitigation, crisis management, participate in defining escalation paths and communicate them to all the stakeholders
• Resolve conflicts and make timely decisions, motivate the team and maintain high morale, develop a cohesive work force to achieve the objectives of project

Environment: ASP.NET Framework 3.5, Microsoft Visual Studio 2008, C , T-SQL, AJAX, Web Services, ADO.NET, JavaScript, CSS, SQL Server and Sybase.

Confidential

Project Manager

MetLife Global Applications

Description: The project involves Centralization Standardization of Business Management Functions across 4 groups Bank, Investments, Corporate Systems, and International within Global Applications GA . These functions include Expense Management, Resource Reporting, Financial Reporting and Time Entry.

Responsibilities:

• Implemented a centralized BMO Function Staffing model supporting GA
• Established a process that created a clear accountability for making tactical and strategic change within the GA BMO
• Conducted detailed GAP analysis, integration and alignment of the existing SDLC process followed by International division with the model prescribed by GA. This included tollgates of License to Plan, License to Build and License to Operate.
• Actively involved in the managing transition of the BMO Functions to MetLife's BPO in Noida, India. This included resource allocation, training plan, training material and conducting training.
• Created Charter, Process Flow diagrams, Standard Operating Procedure SOP , Training Schedules, Risk Assessment and other related documents to support the Transition of BMO Function
• Coordinated, scheduled and conducted Deep Dive sessions in order to document existing processes followed by each of the 4 LOBs within GA. Conducted extensive GAP analysis between the processes and recommended one standard process for GA

Confidential

Project Manager

Responsibilities:

Project Manager IT TAX Global Financial Services

• Responsible for simultaneously managing multiple projects and overseeing End to End Solutions, Budget, Resources, Development, Testing, Delivery and Implementation in a fast paced, results driven environment with an emphasis on processes, timelines and budgets. Projects included a Global Tax web based technology solution Global Internet Infrastructure deployment.
• Successfully executed projects to agreed schedules, budgets actuals vs baseline and scopes
• Performed all relevant project management processes i.e. initiate, plan, execute, monitor and control and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication and stakeholder management
• Managed on-site and Global virtual teams
• Responsible for delivering and monitoring documents such as Project Charter, Project Plan, Project Change Request and Detailed Budget Estimate
• Demonstrated advanced technical aptitude and knowledge to manage a highly technical teams and projects
• Mastery of MS Project / PMI / Agile Methodologies/ PMBOK / SDLC / JAD / RAD
• Interfaced and communicated with project team, management and stake-holders
• Performed quality assurance reviews with all aspects of the IT organization and business sponsors
• Managed external contracts and suppliers
• Supported development of business cases with the management team including leading on the potential estimates
• Ensured that quality project standards were met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
• Demonstrated exceptional analytical and problem solving skills needed to manage multiple factors on a project simultaneously.
• Anticipated problems before they occurred defined the problem or risk identified possible causes worked with team to identify solutions selected and implemented most appropriate solution

Confidential

Project Coordinator

Description: RELIANCE INFOCOMM LTD was part of Reliance Industries. This was a project for launching the Reliance Infocomm and introducing its various telecommunication products to the corporate world including RIM phones, optic fiber cable installment thought the country, reliance entertainment products

Responsibilities

• Area Mapping, Key Accounts Mapping, Identifying major prospects accounts
• Interacting with govt. agencies, third party vendors, corporate customers
• Involved in building optic fiber infrastructure installation of electronic equipments at the customer premises
• Liaison between various parties like customer, technical team, construction team, engineering team, government agencies to ensure that work flows smoothly.
• Building good rapport with the potential clients thereby educating them about Reliance Infocomm products services.

Other Experience

Management Projects

Managing employee relations in a non-unionized organization.

Organizational study at KMF, Bangalore

Technical Projects

• Product Data Management for MRP in post implementation phase of ERP
• Experimental setup and mass flow visualization of fluids around circular cylinders using CCD camera
• References will be provided upon request