SUMMARY

• Senior Project Manager PMP, Certified ScrumMaster CSM , Certified ITIL Foundations with twelve years leading infrastructure and software development projects in the pharmaceutical, ticket brokerage, television, and enterprise legal management industries.
• Extensive experience as ScrumMaster for multiple concurrent scrum teams and facilitator of scrum of scrums. Agile Coach/Change agent who has developed and led Agile/Scrum training classes. Trained by Jeff Sutherland, co founder of Scrum. Also have developed and led classes in waterfall SDLC PMBOK methodologies.
• Infrastructure projects include: Organizational transformation of an IT department using ITIL Reengineering of global server provisioning and backup request processes Creation/migration of software development and testing environments and cross platform enterprise job scheduling environments Led the Implementation of global change management systems McCabe's TrueChange and application security testing software HP's Fortify Project coordination for a global data center relocation.
• Intuitive leader and motivator. Core Values: respect, honesty, empowerment, and collaboration. I believe fully leveraging the knowledge, experience, and wisdom of team members is the single most important factor in a team's or project's success.
• Exceptional oral and written communication skills, honed by ten years teaching English and graduate work in English at Middlebury College and Oxford University, enable me to capture/articulate/define, quickly, precisely, and thoroughly, any and all essential project information, including charters, visions, goals/objectives, requirements streams, epics, stories , release plans, schedules, risks, and issues. Time saved by these skills is immeasurable.

EXPERIENCE:

Confidential

Senior PM/ScrumMaster

• ScrumMaster for three software feature development projects, activities for which included:
• Training the team in Scrum methodologies.
• Creating and maintaining sprint backlogs, taskboards, storyboards, burndown/burnup charts.
• Leading daily scrums, backlog grooming sessions, sprint planning sessions, sprint reviews, and sprint retrospectives.
• Increasing productivity by removing impediments, facilitating collaboration, and blocking noise and distractions from affecting the team.
• Tracking and managing budgets and resources.
• Release Manager for two major and two minor releases of T360, Tymetrix's flagship enterprise legal management web application, activities for which included:
• Used Agile/Scrum to coordinate multiple feature development and infrastructure projects from POC and development through release to Production.
• Managed/led communications, Scrum of Scrums, deployments, and post deployment retrospectives/lessons learned sessions.
• Coached the PMO and Management team in Agile/Scrum.
• Currently managing multiple client implementations of T360, responsibilities for which include managing scope, schedule , and budget to meet contractual agreements established in SOWs.
• Led a project improve the service request intake/delivery process for one time revenue development work, the goal of which was to improve efficiency, visibility, and accountability by identifying the gaps and overlaps in the products and services offered, clarifying/defining the lines of business, services, and service levels, an establishing agreement on and implementing corrective actions and organizational improvements .
• Led a project to mask customer data in all non Production environments.

Confidential

Senior Project Manager

• Responsible for overall coordination, status reporting, and stability of a cross functional project to build testing environments and mask the data therein.
• Helped defined PMO roles and responsibilities.

Confidential

Senior Project Manager/ScrumMaster

• Defined a scalable Scrum framework for the Advertising Sales Replacement Program 7.2m , the goal of which was to replace legacy advertising sales management system i.e., Selling Rotations / Episode Management / Nielsen Ratings / Rates Optimization.
• Trained/coached team members , management, and other stakeholders in the implementation of the scalable Scrum framework.
• Led the Scrum of Scrums and release planning sessions.
• Acted as ScrumMaster for two of four Scrum teams, activities for which included leading daily scrums, sprint planning sessions, sprint reviews, sprint retrospectives, backlog grooming, and JAD sessions.
• Managed scope and scheduled to budget of 3.7 using velocity based forecasting and best/worst case scenarios for major and minor releases. Forecasts/scenarios led to the full scale revision of previously scheduled target dates, which were unrealistic and unachievable. Revisions improved team morale and commitment.
• Increased productivity by removing impediments, facilitating collaboration, and blocking noise and distractions from affecting the team.
• Created and managed sprint backlogs, taskboards, storyboards, burndown/burnup charts using Serena Agile and communicating status to upper management and stakeholders.
• Exported data from Serena Agile into excel workbooks and using advanced formulas and pivot tables to create meaningful reports and scope and schedule baselines.

Confidential

Project Manager/ScrumMaster

• Led five month IT Service Initiative project to improve the organizational effectiveness consistency, reliability, transparency, and customer focus of the IT Department. Budget: 0.3M.
• Acted as interim manager for department's seven team members, supporting 270 stakeholders company wide.
• Analyzed root causes, and recommended and oversaw the implementation of ITIL best practices, the creation of a service catalog and SLAs, and the restructuring of the organization.
• Recommended staff augmentation and conducted interviews leading to the hiring of three additional staff members.
• Success of project led to implementation of smaller, modified Service Initiatives across the organization.
• Led six month project to develop, launch, and manage an Application Security department, goal of which was to ensure compliance with the Payment Card Industry Data Security Standard PCI DSS year audits. Budget: 0.4M. Activities for which included:
• Defining manual and automated code review and penetration testing processes, procedures, standards, and guidelines in accordance with OWASP and PCI DSS Requirements 3 and 6.
• Selected, installed, and administered the Fortify suite of AppSecurity tools and Burp Penetration Testing Tools
• Upon launch of AppSec department, acted as AppSec Manager, with one direct security auditor report and indirect reports from the QA and Development departments.
• Designed and implemented web based security awareness training for all employees in accordance with PCI DSS Requirement 12. meeting the requirements of the Payment Card Industries Data Security Standard PCI DSS during yearly audits.
• ScrumMaster for the following products:
• Ticket Network's flagship point of sale application. Annual Budget: 1.5M. Resources managed: 1 Product Owner, 2 Developers, 2 QA, and 1 DBA.
• TicketLiquidator.comTicketNetwork.com, two of the company's premier retail websites. Annual Total Budget: 0.8M. Resources managed: 1 Product Owner, 3 Developers, 2 QA, 1 DBA,
• The company's internally built call center application, used by ninety call center reps providing customer service and support on behalf of approx. 500 retail ticket broker sites. Budget: 0.5M. Resources: 1 Product Owner, 1 Developer, 1 DBA.
• Agile/Scrum activities included:
• Scheduling and running daily scrums, sprint planning meetings, sprint reviews, and sprint retrospectives.
• Creating and maintaining sprint backlogs, story boards, story point burnup charts and task hour burndown charts.
• Increasing productivity by removing impediments and acting as a buffer between team and stakeholders to intercept noise and distractions.
• Increasing productivity and job satisfaction by empowering team members, fostering collaboration, and cultivating win win thinking.
• Reporting status to sponsors and other stakeholders
• Responsible for introducing Scrum to the organization, by developing and teaching a company wide project management course focused on Scrum/Agile . Within one year, the company had created a project office based on Scrum/Agile, with eight full time Scrum Masters.

Confidential

PM/QA Manager for Global IT Infrastructure PMO:

• Initiated and led cross functional backup request process improvement project, with team of eight, supporting 300 stakeholders, and sponsored by the directors of the Storage Management, DBA, Technical Services, and Production Services departments.
• Re engineered and documented the processes, workflows, and procedures for requesting and implementing server and application backups.
• Managed the elicitation of requirements and the establishment of goals, objectives, milestones, and ensured all requirements, goals, objectives, and milestones were met on schedule and to the expectations of the sponsor.
• Success of project led to the approval and initiation of a server provisioning process improvement project.
• Led a server provisioning process improvement project, with team of six, supporting 300 stakeholders, and sponsored by the directors of the Storage Management, DBA, Technical Services, and Production Services departments.
• The project re engineered and documented the processes, workflows, and procedures for provisioning production UNIX and NT servers.
• The requirements, goals, objectives, and milestones were met on schedule and to the expectations of the sponsor.
• Led four month project to create multiple Dev, Test, QA, Prod , cross platform UNIX, NT environments for seven business units at Novartis in which to run global batch jobs scheduled using the Control M suite of enterprise job scheduling tools
• Provided project coordination for the Global Data Center relocation.
• QA'd/revised IQ's, OQ's, and PQ's for GxP validation of computerized systems.
• Used Six Sigma to ID projects within the Global IT Infrastructure Organization with the highest ROI and lowest risk.
• Reviewed, approved, and coached PM's in the defining of project plans and deliverables.
• Trained PMs in PMBOK.
• Helped designed the PM Cookbook an online, dynamic workflow tool.
• Developed a project management Lessons Learned database.
• Sr. Prod Support Specialist in the Global IT Infrastructure Organization:
• Lead System Administrator for TrueChange change management application.
• System Admin for Control M Enterprise job Scheduling tool.
• Selected for Transformation Leadership Team to improve customer care by spearheading changes and managing communication between depts.

ADDITIONAL EXPERIENCE:

Confidential

Project Control Officer for Program Management project 2m budget : Managed and coordinated projects plans, taking initiative to identify conflicts and risks. Created, updated, and maintained project schedules with new and changed tasks. Developed Clarity internal user guide. Set up and maintained project library in SharePoint for deliverables and related documents. Developed standard templates for project management deliverables. Logged and controlled change requests and change logs.

Confidential

Business Analyst: Analyzed, documented, and re engineered CRM processes for their Salesforce app. Analyzed and restructured website architecture to improve usability.

Confidential

English Teacher: Taught English to seniors. Coached soccer, squash, and lacrosse

Confidential

PeopleSoft Analyst/Programmer: Led PSoft 8.4 Process Scheduler/Control M Enterprise Job Scheduling Integration and Implementation Project. Facilitated PeopleSoft 8.4 Upgrade project meetings. Received fourteen weeks of intensive, full time training in PeoplesSoft 8.4. Developed SQRs and Application Engines for PeopleSoft 8.4 upgrade.

Confidential

Student in web programming and business applications: Curriculum: Java, VB, Oracle, HTML, DHTML, and XML. Designed an interactive website, including submission forms, data queries, and validation, using HTML, XML, JavaScript, Java, and Servlets.

Confidential

Account Executive: Managed Fortune 500 corporate accounts, including: Cisco Systems, ExxonMobil, Bank of America, Fidelity, and CBOE. Provided customer support for flagship software applications.

Confidential

English Teacher/Coach/Adviser: Taught English Literature and Writing to Grades 9, 11, and 12. Head Coach Boys Varsity Soccer and Lacrosse. Essex County Coach