SUMMARY

• 12 years of IT experience in IT Service Change Management, Infrastructure & Cloud Service, Testing, Project Management with technical expertise in the implementation, operations, and support functions of mission - critical business solutions for various banking & Healthcare, Government domains.
• Strong experience in the various level of platforms with the multiple projects and EUC engagement model.
• Acted as PM role to plan the Statement of Work (SOW), Service Level Agreement (SLA) for the clients.
• Excellent organizational skills with the ability to manage multiple deliverables and critical deadline.
• Expertise in handling the Level1, Level2, Level3/4 and Escalations directly with client.
• Experience in engaging with end users/customers to understand business requirements, recommend technical solutions and documented functional requirements.
• Good Experience in project management, Planning, Execution and Change management skills with the different projects.
• Worked across different functionals and technical teams to handle the projects.
• Ensure resource availability and allocations.
• Develop a detailed project plan to monitor and track progress.
• Direct and lead production, development team from project initiation through the delivery of final product
• Strong experience in HP Radia, SCCM, Tivoli, Adaptiva, Azure, Dev Ops, AWS, OVCM, Client Automation 7.8, 9.1 Radia, Citrix, Linux, VMWARE (Virtualization), Windows Administration, ITIL, Hardware & Networking and supporting administration of Windows 2016, 2012, 2003 and XP environments.
• Hands on experience in Deployment, Virtualisation, System Administration on various platforms which includes Red hat Linux, Windows environments, VMware ESX/ESXi and VMware vSphere.
• Develop an Automation Scripts for the deployment by writing code, executing the code based on the client requirements.
• Versatile in writing Batch, Shell scripts (Bash), Power Shell, VB Scripts to automate the package installation, web server and instance configuration for the servers.
• Handled all the Sev1, Level 4, Level 3 issues for the users.
• Experience as a SME, Server Operations, Application Support, Infrastructure, Build and Release Engineer in automating, building, deploying, and promoting the applications from one environment to another environment.
• Expertise in Scheduling and Handling all kind of deployments activities like Software, MS patches in large scale environments.
• Experience in support of large-scale enterprise applications in all the domains.
• Hands on experience on different monitoring tools like Radia Reporting Server, SCCM dashboard, Adaptiva, and CMTrace for application logs and create dashboard for metrics.
• Extensive Skilled in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
• Designing, installation, deploying and troubleshooting an enterprise Radia, SCCM 2012 infrastructure, SCCM2012 components viz. Package & Application, Software Update, Compliance settings.
• Managed the applications level, Microsoft Critical & Monthly Patches, Fixes deployments to all the servers, clients and desktops.
• Strong knowledge and experience in SQL and ORACLE queries.
• Design, Build, Test and Deploy the applications to all the servers, desktops based on their client needs.
• Hands on Experience on Active directory, DNS, DHCP and Networking issues.
• Familiarity in ITIL Practices Process in Ticketing Systems like BMC Remedy 5.0, Service Now, Incident, Change, Request and Problem Management.
• Expertise in Importing & Exporting the Packages from IST to UAT & PROD environmental Servers.
• Experience in Quality Assurance Testing by performing Network related, application testing in various stages of environments.
• Strong Experience in Unit, Integration and System Testing in all the environments.
• Experience in impact analysis in System Development Lifecycle (SDLC) and worked on various software with proven proficiency in development and support activities in regulated environments.
• Specialize in log analysis, high-level problem solving, process efficiency and deployment methodologies.

TECHNICAL SKILLS

Tools: /Utility: SCCM, ADAPTIVA, Tivoli, Radia, Citrix, IntelliJ, Selenium, VMWARE, HP Enterprise Manager, Infoblox, Ms Visio, MS Project, Office 365

Programming Languages: Java, C, C++, Unix, Visual Basic 6.0. VB.Net, PL/SQL, Python, Power Shell, Shell Scripting

Project Methodologies: SDLC, Agile Methodology, Water Fall

LDAP: Active Directory, Edirectory, OpenLDAP, IIS

Project Management Tools: MS Office Suite, MS Project, MS SharePoint, MS Visio

Database: MS Access, MS SQL Server 2005/2008/2008 R2/2012/2014, Oracle8i/9i/10g

Cloud Platform: Microsoft Azure, Amazon Web Services (AWS), VDI

Operating Systems: Windows 2000/2003/2008/2012/2016 Server, Win 8/7/XP/2000/Win10/Win 11, Linux

Software: Core Java, Selenium, Intellji, Rest API, Scrum, QA, ALM

ITIl Processes: Change, Incident, Problem, Software Development Life Cycle (SDLC), ITIL, Agile, PMP

Remote Admin Tools: Team Viewer, VNC, Logmein, Remote.MMC, Citrix

PROFESSIONAL EXPERIENCE

Tech Lead/PM

Confidential

Responsibilities:

• Managed small to medium size teams in Development & application support projects.
• Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
• Conduct the meetings to address the issues and future forecast.
• Worked on the Client Calls with AD to create a user’s and provide a permissions.
• Worked on all the project schedule, reports for the scheduling of the deployments.
• Managed the IT Operations for the clients across the infrastructure.
• Managed all the servers to maintain the users records, permissions issues in the Active Directory.
• Prepare the design based on the client requirements for the new branch setup.
• Experience in Active Directories for managing the permissions for all the resources
• Create the Virtual Machines in the Azure for setting up the environment
• GitHub- CODE repository- create new branch & upload ARM template and Pull request and merge for all CODE review task.
• Deploy to server through JSON template for Widows & SUSE, RHEL ubuntu in cloud environment with all the security components and integration with azure monitoring.
• Executing the Batch Scripts for the clients through automation tools.
• Experienced Azure Platform Development, Development concepts, hosted cloud services, platform service and close interface with windows Azure Multi-Factor Authentications.
• Experienced in writing Ansible playbooks and modules to automate our build/deployment process and had done overall process improvement to any manual processes.
• Experienced in the Tivoli Scheduler, monitoring tool to monitor the infrastructure.
• Monitoring the Backup process and created the events for the servers
• Expert in deploying the code through web application servers like Web Sphere/Web Logic/Tomcat, BOSS
• Installs, configures, and troubleshoots desktop systems, workstations, mobile devices, servers and network issues in a large-scale environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Responsible for the operation and administration of IIS web servers across Engineering, QA and Production environments, .Net application support and integration with IIS.
• Worked on Microsoft IIS Web Server administration and Tuning IIS.
• Planned and created accounts and account policies, implemented user rights, installed and configured network printers, managed les, implemented data security procedures and performed backups, provided application support, installed and configured network protocols
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Imaging troubleshooting/repair of Lenovo, Dell and Apple machines
• Participate in development of information technology and infrastructure projects
• Conducts training programs designed to educate an organization's computer users about basic and specialized applications
• Provide face to face customer service in an Apple Genius Bar style support environment
• Accurately document all customer interactions in a Remedy ticketing system.
• Experience in Waterfall & Agile methodologies.
• Experience in L2/L3 application support which includes understand E2E system, perform incident root cause analysis, defect fix & knowledge transfer.
• Coordinated/assisted developers with establishing and applying appropriate branching, labelling/naming conventions using GIT source control.
• Participated in the release cycle of the product, which involved environments like Development, SIT, QA and UAT.
• Subject Matter Expert with Software Build and Release Management methodologies, hands-on experience creating and managing the various development and build platforms, and deployment strategies.
• Installed and configured Chef and written recipes to automate the administrative tasks.
• Coded multiple recipes and cookbooks in Chef to administer the node servers and to automate the deployments.
• Assist with maintaining current build systems, developed build scripts, and maintained the source control system

Technical Lead

Confidential

Responsibilities:

• Analyse, Visualize and provide analytics on significant amount of data to validate customer data from multiple applications.
• Managing the 10 members of Infrasupport and Delivery team for all kind of deliverables.
• Responsible for all Regional and Infradelivery activities globally.
• Track all the projects related activities and schedule in the Share point.
• Closely work with the CITI Client Managers, Production Support Team, UAT Team, Release Management, Development team to sort out the issues, estimates the workload and resource requirements for the project.
• Schedule the team meetings, management team and working sessions team.
• High level meetings scheduled with all the teams to discuss about any important information.
• Design, installation, deploying and troubleshooting an enterprise RADIA & SCCM 2012 infrastructure.
• Migrated all the Servers from 5.x to 7.8 versions for around 8000 servers & above.
• Created Virtual Machines in VMWARE and setup a lab environment for testing.
• Responsible for SCCM, Radia 9.x, 4.x and 5.x environment supporting globally.
• SCCM2012 components viz. Package & Application, Software Update, Compliance settings.
• Task sequence and image development for OSD.
• Operating System deployments using SCCM2012 and Using MDT.
• Performing updates to the SCCM application as required (patches, hotfixes, service packs)
• Creating collections, automation of software distribution and troubleshooting and create customized reports.
• Patch management using WSUS, Testing the patches on a test collection before they are released by Microsoft for public.
• Checking the client status inventory and troubleshooting issues.
• Software distribution using SCCM 2012 and experienced in troubleshooting application deployment related issues.
• Strong knowledge on SQL query and Custom report creation.
• As a EUC SME handle SEV1 issues and L4 escalations
• Handling the escalations, issues and improvements in the projects.
• Designed and Implemented Client Data Centric Cop Model, Designing and Migration Strategy plan,
• Designed and Implemented Proxy Data Centric Cop Model
• Designed and Implemented Amp level versioning for OVCM AMP profiles
• Capacity planning for 7.x (HPCA) and 9.X (RADIA) environments.
• Identified and implemented a redesign of the RADIA infrastructure in response to difficulties with the restrictions of the Wide Area Network.
• Implementation and design of DEV, STAGING and Production environments in 4.x, 5.x and 7.x versions.
• Migration of HPCA components from HP OVCM 5.1 to HPCA 7.8 and from 7.8 to 9.1 across all regions.
• Responsible for the patch acquisition and importing to Production Servers
• Responsible for Application clean up to gain more storage DEV/UAT/production infrastructure.
• Implementation of HPCA Dateless migration across all regions.
• Requesting for Infrastructure fixes, testing and rolling out to production to all line of business based on successful results.
• Fault diagnosis and troubleshooting of HPCA, OVCM, RADIA configuration servers and proxy servers and clients.
• Installation & Configuring of all OVCM Components like Radia Configuration Server, Proxy Server, Messaging Server, Policy Server etc.,
• Creating and approving change records (VR) for the Production Releases.
• Creating and Handling the Virtual Ticket (VT) for various activities in Service Now.
• Handling various PROD, UAT jobs.
• Importing & Exporting the Packages from IST to UAT & PROD Servers.
• Testing the Packages as per Client requirements.
• Analysis of the specifications provided by the clients.
• Design and Development the HP Open view Radia Database management.
• Documentation of all the work process.
• Administer/Monitor the Tivoli events for any issues in the servers.
• Publishing the Packages and synchronization
• Scheduling and auditing advertisement for the given packages in SMS for deployment.
• Deploying the Hotfix packages, patches through SMS environment.
• Release related documents are updated in the share point

System Engineer

Confidential

Responsibilities:

• Responsible for Radia 4.x and 5.x environment supporting globally.
• Monitoring Sync status for Production & UAT, DB Patch Sync Servers.
• Troubleshooting & Installation of Radia Client 4.x, OVCM 5.x.
• Handling all the Daily routines, L1 and L2 related activities.
• Handled all the L1 & L2 related tickets.
• Installation & Configuring of all OVCM Components like Radia Configuration Server, Proxy Server, Messaging Server, Policy Server etc.,
• Monitoring the OVCM Infrastructure.
• Creating, approving change records (VR), Virtual Ticket for the Production Releases.
• Handling various UAT jobs.
• Importing & Exporting the Packages from IST to UAT & PROD Servers.
• Testing the Packages as per Client requirements.
• Analysis of the specifications provided by the clients.
• Design and Development.
• HP Open view Radia Database management.
• Draft customer responses in a timely manner to ensure customer satisfaction.

Customer Support Executive

Confidential

Responsibilities:

• Participate in all phases of the system development life cycle (SDLC), from requirements analysis through system implementation.
• Troubleshooting desktop hardware and basic networking related issues that happen regularly.
• Handling Hosts in the Scope.
• Create flowcharts, diagrams and other documentation related to processes and applications.
• Implement Change Plan within industry standards, support internal/external Audits.
• Handle Incident Management, Disaster Recovery tests planning and implementation
• Experience in Trouble Ticketing Systems in BMC Remedy 5.0
• Attending calls as per service desk allocation.
• Troubleshooting RADIA (HP) software in client side.
• Involved in installation of Operating Systems (Windows XP, 2000 SERVER, and 2003 SERVER) and Application Software’s.
• Installation and Configuration of network printer.
• Accessing desktops through Remote for Problem Solving.
• User management at operating system level.
• Trouble shooting and Configuration of Mail clients Problems (Outlook, Lotus Notes, POP3, SMTP)
• Enabling ports in VLAN switches.
• Installation and configuration of Application software’s like, IBM Personal
• Communication, Business Objects, Mini Tab, Banker’s Almanac, Keypass, Bicplus, Temenos, Mainframe applications like AS400, Hogan. Citrix applications like FEDS, IWS. & Configured ICA Settings.
• Troubleshooting PCs and Peripherals, Network, Laptop Problems.
• Troubleshooting all VPN, IPASS Issues
• Manage on perm database DB/Server Space for Application and handle workflow failures.
• Created and managed users, roles and groups and handled database security using active directory.
• Perform Root Cause Analysis (RCA) to prevent the future failure occurrences.

Officer - Technical Assistance

Confidential

Responsibilities:

• Assisted for the setup of wide structured cabling system
• Installed and configured Windows servers.
• Maintained user accounts and security policies in Windows, Mail Servers and NT Operating Systems
• Maintained regular updates for the Windows operating systems.
• Antivirus Installation and maintain regular updates.
• Monitoring Internet Access.
• Troubleshooting PCs and Peripherals.
• Maintained the Server, Coral Switch, Panasonic Switch, Siemens UPS, Intel & D-Link Switches.
• Troubleshoot, Maintained & Configured the Cisco Routers & Switches.
• Remote Troubleshooting for the PC related & Database Problems using the VNC, VPN, Logmein Software’s.
• Installed & Configured Oracle, SQLSERVER 2000