SUMMARY

• Project Manager / Scrum Master with experience in working with Cross functional teams with Agile and Hybrid methodologies.
• Guiding enterprise projects and program initiatives. Adept at leading concurrent project teams through all phases of the project and software development lifecycle (SDLC). Proficient at gathering requirements, analyzing business needs, and devising winning operations strategies that align program goals with over - arching organizational objectives. Excellent communication, training, and problem-solving skills; can convey complex technical concepts to users and colleagues of all levels.
• Team leader with a proven record of managing, mentoring, growing and motivating teams of 15+ members in global, multi-cultural environments
• Agile Coach - Run Agile meetings, Daily Scrum standups, Sprint Planning, Sprint Grooming and Retrospective meetings.
• E-commerce Platforms (IBM Web sphere Commerce, hybris, Demandware, ATG)
• Content Management (Drupal, SDL Tridion, Sitecore, Wordpress and Adobe CQ)
• Web Analytics (Omniture Site Catalyst, Google Analytics and others)
• Project Planning, Forecasting and Estimation and Delivery
• SDLC with Agile, Scrum and Waterfall Methodologies
• Team Management & Leadership
• Client Engagement and Scope Management
• 3rd Party Vendor Management and Strategic Vendor Partnerships
• Handled defect-tracking tools for finding and reporting bugs to release software
• Experience with the following tools: JIRA, Smartsheets, Target Progress, Rally, MS Office, AWS, Salesforce Service Cloud, Salesforce Commerce Cloud, SAP Hybris and various Content Management Systems.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Scrum Master

Responsibilities:

• Identify opportunity for process optimization, process redesign, or development of new process/policies to reduce cost, improve quality or drive revenue growth through new functionality for Salesforce Commerce Cloud and Service Cloud
• Define the product strategy in collaboration to ensure alignment on company objectives & Confidential ’s
• Manage the discovery phase and the full SDLC for a portfolio of projects that included integrations, customizations and enhancements to the Service and Service Cloud with a regional rollout for clients
• Led the end to end delivery of a Salesforce.com projects which involve planning, assessment, design, developing, integrating, testing and deploying a Salesforce.com for Service Cloud.
• Create project plans with detailed task distribution and execute projects using Agile as well as Waterfall methodologies to ensure the project is delivered on time and beyond customer expectations
• Run daily meetings with team such as Daily Standup, Backlog grooming sessions, Sprint planning, Release planning, Sprint retrospectives, portfolio weekly meeting, vendor and Tech leadership meetings.
• Oversee all E-Store development projects, including prioritization, requirements gathering, release management, scheduling and collaboration, managing the budget, and QA processes.
• Worked on new Sign up/Sign in functionality and preference center redesign project
• Front end redesign of Home Page, Product Category pages, Product Landing pages to enhance shopping experience and enhanced check out functionality.
• Managed cross function teams UX, UI, Product Owners, Dev, QA and internal and external Stakeholders and SME’s.
• Managed the assigned deliverables of external vendors to ensure on time delivery of development team tasks and assignments
• Resolved conflicts/remove bottlenecks/create paths to resolution
• Conduct day-to-day internal client communications. Build credibility and trust. Promote transparency. Manage expectations. Organize presentations and team meetings
• Experience with working in a global team setting across multiple time zones and the ability to meet outside normal working hours to accommodate a global team
• Driven projects to conclusion working with internal and external stakeholders to ensure deliverables are met within time and expense budgets.
• Worked through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with project stakeholders
• Developed functional and technical specifications for customers and the project delivery team
• Managed customer on-boarding kickoff meetings, associated scope validation. workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
• On-boarding customers into the Customer ticketing system.
• Excellent communication skills. Ability to interface with clients at the CTO level
• Lead business and technical engagements
• Managed Salesforce Commerce Cloud and Salesforce Service Cloud projects
• Handled production support requests and addressed based on Severity level.
• Provided on call support with L1, L2 and L3 support
• Set Pager Duty for on call support.
• Familiar with AWS tools
• Lead team QA, UAT, Production deployment and obtained sign offs.
• Managed post launch support.
• Experience using JIRA/Atlassian project management software
• Managed redesign of Emails such as account confirmation, password reset, order confirmation, pending order etc.
• Experience managing Full ecommerce journey and Lead Conversion funnel

Confidential

Sr. Scrum Master

Responsibilities:

• Leveraged business and technical expertise to manage the software development life cycle from initiation to closure.
• Led client requirements through interviews, workshops and/or existing systems documentation or procedures.
• Reviewed, analyzed, and evaluated product development operations and needs.
• Gathered and synthesized business requirements and translated them into functional and technical requirements to be used as input to the application design.
• Consulted with users and stakeholders to document current operating procedures, processes, and workflow.
• Uncovered client requirements via industry standard analysis techniques such as Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis
• Provided analysis of processes and workflows with suggestions for improvement. Identified areas where technology can lead to increased efficiency and productivity.
• Provided UI mock-ups and lead design discussions to identify design options.
• Helped create high-level test plan, test case and test data documentation functional, end-to-end and content testing.
• Responsible for confirming all business requirements were met and functional in the application.
• Signed-off on overall testing to ensure the application meets Business requirements, Wireframes, Functional and Creative specifications.
• Implemented features like upsell, down sell, rescue offers and paywall.
• Worked with business teams to implement new promo codes and offer codes for region-based subscription offers.
• Administered creation of region based subscription pages for desktop, mobile and tablet devices.
• Confirmed proper content is visible to different user states - such as guest user, logged in user, paid account user etc.
• Lead daily scrum meetings and discussed work in progress, schedule, delivery, build deployments, newly deployed features for testing and any road blockers that needed immediate attention.
• Implemented various API calls such as to add, update, delete, assign or change roles, entitlements and user-based features.

Confidential

Project Manager/BA

Responsibilities:

• Manager service cloud project for customer feedback and survey queries
• Worked with customer service team leads that managed over 100 call center employees.
• Addressed service issues based on highest priorities set by the Customer service teams.
• Managed Kanban board for all customer service-related requests.
• Responsible to attend Stakeholder meetings and gather requirements
• CRM project - Managed development and performance of deep customer analytics to support the Customer Relationship Management (CRM) team and other key partners as well as work closely with internal teams to help drive strategy and program development.
• Partner with business groups for new initiatives/projects for user acquisition, engagement and retention.
• Work with leadership to define project scope, objectives, goals, strategy and measures to ensure consistency with Confidential ’s vision and goals.
• Conceptualized a project plan to stay updated with all facets of software design life cycle, from analysis, design, development, testing, and corresponding timelines; created project schedule/roadmap and timely delivered project status to upper management.
• Define product backlog, prioritize product features, backlog refinement and grooming.
• Actively participated in system integration testing, product test, and user acceptance testing (UAT).

Confidential

Business Analyst

Responsibilities:

• Engaged in creating localization for Canada through understanding master data, content assets, static texts/images and business flows.
• Solicited client requirements through interviews, workshops and/or existing systems documentation or procedures.
• Analysis, design and building of critical and complex custom-designed, business applications that use a wide range of the very latest technologies.
• Collaborated and worked with multiple business stakeholders, IT and infrastructure teams globally.
• Collaborated with subject matter experts to gather requirements, validate and document acceptance criteria, communicating them clearly to stakeholders and gain team agreement
• Provided clear and appropriate status reporting to the management at all levels. Track requirements and maintain project plan with respect to Requirements in progress, IT work in progress, IT work completed, UAT in progress, work completed etc.
• Familiarity with compliance internal control standards and external regulatory requirements
• Identified issues and impact and help identify appropriate solutions. Ability to analyze complex requests & implement solutions with in aggressive timelines
• Created functional deliverables, direct/lead others in creating functional deliverables and ensures deliverables are client-ready.
• Interacted with end users to understand and document business and functional requirements for complex projects, as well as collaborating with technical teams across the full software development cycle.
• Packaged metrics and analysis into presentations and reports through detailed data modeling techniques, i.e. translating conceptual data model into a business process logical data model.
• Translated requirements into screen by screen mapping and work with UX teams to in corporate final screen set functionalities.
• Translated approved business requirements into high level Epics, User stories, Backlog. Led backlog grooming sessions and sprint planning sessions. Provided story point estimations, created acceptance criteria, participated in client demos, Sprint retrospectives and provided solutions to learn and enhance following sprints.
• Took ownership of the JIRA scrum board and made updates as necessary.
• Participated in generation of unique acceptance criteria for the epics and stories.
• Solicited client requirements through interviews, workshops and/or existing systems documentation or procedures.
• Reviewed, analyzed, and evaluated product development operations and needs.
• Provided UI mock-ups and led design discussions to identify design options.
• Developed requirements and supporting specifications as well as provided efficient workflows and usability recommendations
• Provided business expertise for the interpretation, synthesis, and translation of business and systems requirements throughout the development lifecycle process.
• Gathered and synthesized business requirements and translated them into functional and technical requirements to be used as input to the application design.
• Consulted with users and stakeholders to document current operating procedures, processes, and workflow.
• Uncovered client requirements via industry standard analysis techniques such as Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis
• Ensured requirements are understood, agreed to and signed off at the appropriate early stages in a project.
• Provided analysis of processes and workflows with suggestions for improvement. Identified areas where technology can lead to increased efficiency and productivity.
• Provided UI mock-ups and lead design discussions to identify design options.
• Support and contribute to unit and regression functional testing
• Helped create high-level test plan, test case and test data documentation functional, end-to-end and content testing.
• Used GeoSurf and AdClarity tools to perform Global/Region based testing that will trigger the IP address and take user to a specific country for testing region-based pages.
• Tested different address-based registration forms for different countries and validated region-based currencies.
• Responsible for confirming all business requirements were met and functional in the application.
• Signed-off on overall testing to ensure the application meets Business requirements, Wireframes, Functional and Creative specifications.
• Worked with business teams to implement new promo codes and offer codes for region-based subscription offers.
• Administered creation of region based subscription pages for desktop, mobile and tablet devices.
• Confirmed proper content is visible to different user states - such as guest user, logged in user, paid account user etc.
• Participated in daily scrum meetings and discussed work in progress, schedule, delivery, build deployments, newly deployed features for testing and any road blockers that needed immediate attention.
• Tested various API calls such as to add, update, delete, assign or change roles, entitlements and user-based features.
• Proven ability to work individually and as a team player with both onshore and offshore team members in UK.