Summary

• A Multi-Skilled and Seasoned Professional with good track record of performing various kinds of management roles including Program Management, Project Management Office lead roles, Application Development and Enhancement and support Projects in a Global Delivery Model.
• Over 16.5 years in the Information Technology Industry working in CMMI Level 5 organization, with over 8 years in Project Management roles and Transition Management.
• Exposure to various large clientele such as BCBS MN, Well Point, NY State Department of Labor, Vodafone, Telstra, Ericsson, AT T, etc.
• Possess good knowledge of PMBOK principles on Project Development, Budget and Financial Controls, Process, Scope and Quality controls.
• Experienced is preparation and presentation of Executive dashboards and Client/Management relationship. Presentations include Project Status with respect to schedule, Budget and Cost performance, Risk/Issues and their mitigation strategies, impact to project, Quality adherence and metrics, Milestone and deliverables, Change Orders, Resource and Staffing status, etc.
• Seeking a challenging career in Program/Project Managerial roles of PMO leadership roles.

Technical Skills

Management

• Application Development and Maintenance activities in Global Delivery Model
• Transition Planning and Management
• Management Methodology, Processes, Project Inception and RFP assignments.
• Budget Forecasting and Analysis skills
• Stake Holder Management and Communication skills
• Project Risk Management
• Project Execution and Control phases and Quality Controls.

Tools and Methodologies and Software Skills

• Project Planning and Management, using Microsoft Project and Rational Portfolio Manager, MS Office, Cost and EV Analysis, Vendor Management
• Delivery Management across geographies
• Database skills: Oracle, Informix, SQL, PL/SQL Programming, Pro C, ESQLC, Oracle DBA, Informix DBA
• Programming Languages: C, C , SQL, PL/SQL, Pro C, BASIC, ASSEMBLY, JavaScript, HTML. Shell scripting.
• Programming Tools: Developer 2000, Visual Basic
• Middleware tools: Tuxedo Version 6.5, Enterprise Access 2.6.6, MQSeries
• Operating environments: MS-DOS, Windows 95 NT, UNIX HP-Unix, Sun Solaris
• Other Skills: Estimation Methods, Function Point, Communication, Quality Management Systems CMM Level 5 .

Work Experience Detail

Confidential

Project Manager

Confidential is a State Organization that singed a 10M annual contract with IBM to provide Technical staff and assistance to develop, Implement and Support their New Unemployment Insurance System using Java SOA Web services Platform. The Scope of the project was to provide these skills with Work being supervised by NYS DOL Supervisors and Manager. This contract is effect since May 2008 and still in progress.

Roles Responsibilities

• Managing Projects for State Government Client, NYS Department of Labor.
• Prepare price case reference documents which will be used as inputs to determine Revenue and Cost projections that will define SOW pricing and profit statements
• Client Management Work with Client to determine their Project development path, provide technical assistance and management oversight for IBM Staff located in Client Premises. Work with clients to determine continuous staffing needs conflict resolution with client teams.
• Finance and Revenue Management Forecasting Revenue and Cost month on month and Quarter on Quarter. Designing Cost control measures to increase Profit margins for IBM. Ensure appropriate staffing and related costs, and maintaining good Profit margins by balancing client needs and IBM requirements on financial aspects.
• Executive/Management Reporting: Prepared and chaired weekly meetings to report Project SOW performance, including Earned Value Analysis against SOW, Risks, Issues, request status, Change Order and provide management recommendations/suggestions to control Project Scope as per SOW.
• Risk and Issue Management, Vendor management, PMO operations management, Resource management, Time sheets management, Invoicing and reconciliations, Project team Data Security/Privacy and Business Conduct oversight requirements.

Primary tools used are:

• Microsoft Suite of products Word, Excel and Power Point.
• IBM tools for Productivity measurements, Project Performance measurements etc. like Internet Labor Claim, HPT for forecasting, and COMPASS for Cost and Financial Forecasts, Financial Performance, Profit Margins, Vendor Management, Staffing etc.

Confidential

Project Manager

• This contract between IBM and Well Point, with an annual budget of 6M , involves IBM managing the Information Technology development and Maintenance Operations of their Health Care Claim Processing Software Applications. There are Multiple Portfolios involved in the processing of Health Care claims from end clients.
• The Scope of Operations included development of the Portfolios through Software products, Enhancements to the applications based on Business or Environmental needs, Maintenance of Operations and Data Management.

Roles Responsibilities

• Responsible for all Software development, Enhancements and Support of the Claims Pre Adjudication Portfolio. This Portfolio comprised of 4 software applications, which are related to Front end tools for validation and authentication of the Health Care claims and initiate processing through the back end Mainframe applications.
• Client Relationship Management working with client to initiate new development projects.
• Work with Stakeholders to arrive at Project Scope, Project Statement of Work, Project Estimates and Budget. Major projects Involved in were the HIPAA 5010 and ICD 10 project initiation.
• Project estimation for Small Projects and Application Enhancement activities.
• Creating Detail Project Plans for estimates above 500 hours of effort. Effort less than 500 hours was required to provide Milestone plans as per Contractual agreements. Project planning, tracking and reporting was performed using Microsoft Project.
• All Development projects followed the Waterfall Development method and was involved in Planning, Execution, Monitoring and Control and Deployment/Closure phases of the Software Development Lifecycle.
• Was responsible for data and metrics related to Project Performance related to Cost, Scope and Quality.
• Work with development team and clients in a global delivery model to finalize High level and Low level design, Estimation, Entry and Exit criteria for each phase, Project tracking and reporting mechanism, Change Management.
• Responsibility including Project Status reporting to client team on Project progress, risks, issues, project spend, Estimate to Complete, Cost and Schedule variances.
• Responsible for Teams labor claims, Data Security and Privacy adherence, RACI matrix and Business Conduct guidelines.

Primary tools used are:

• Microsoft Project Project Planning and Tracking
• Microsoft Suite of products Word, Excel and Power Point..
• IBM Rational tools for Version controlling Clearcase , Defect management Clearquest
• IBM tools for Productivity measurements, Project Performance measurements etc. like Internet Labor Claim, HPT for forecasting, and IBM tools for Application maintenance management to report SLA adherences.

Confidential

Project Manager

• This contract between IBM and Blue Cross Blue Shield of Minnesota, involves IBM managing the Information Technology development and Maintenance Operations of their Health Care Processing Software Applications. There are Multiple Portfolios involved in the processing of Health Care claims from end clients.
• The Scope of Operations included development of the Portfolios through Software products, Enhancements to the applications based on Business or Environmental needs, Maintenance of Operations and Data Management.
• I was responsible for all Software development, Enhancements and Operations of the 3 Portfolios involved in Health Care Claim processing.

Roles Responsibilities

• Client Relationship Management working with client to initiate new development projects.
• Work with Stakeholders to arrive at Project Scope, Project Statement of Work, Project Estimates and Budget. Major projects Involved in were the HIPAA 5010 and Claims Migration projects.
• Project estimation for Small Projects and Application Enhancement activities.
• Creating Detail Project Plans for estimates above 250 hours of effort. Effort less than 250 hours was required to provide Milestone plans as per Contractual agreements. Project planning, tracking and reporting was performed using Microsoft Project.
• Was also responsible for working with Client Quality process team to baseline Processes for Development and Enhancement projects, Support tasks such as SLA definition, Ticket reporting mechanism from Level 4 though Level 1, escalation mechanism, Quality standards and Process bridging between CMMI Level 3 and BCBS MN process.
• All Development projects followed the Waterfall Development method and was involved in Planning, Execution, Monitoring and Control and Deployment/Closure phases of the Software Development Lifecycle.
• Was responsible for data and metrics related to Project Performance related to Cost, Scope and Quality.
• Work with development team and clients in a global delivery model to finalize High level and Low level design, Estimation, Entry and Exit criteria for each phase, Project tracking and reporting mechanism, Change Management.
• Responsibility including Project Status reporting to client team on Project progress, risks, issues, project spend, Estimate to Complete, Cost and Schedule variances.
• Responsible for Teams labor claims, Data Security and Privacy adherence, RACI matrix and Business Conduct guidelines.

Primary tools used are:

• Microsoft Project Project Planning and Tracking
• Microsoft Suite of products Word, Excel and Power Point..
• IBM Rational tools for Version controlling Clear case , Defect management Clear quest
• IBM tools for Productivity measurements, Project Performance measurements etc. like Internet Labor Claim, HPT for forecasting, and IBM tools for Application maintenance management to report SLA adherences.
• Client Lotus Notes based tool for Incident reporting and Management.

Confidential

Project Manager

This contract between Confidentialwas to Manage and develop the Software applications used to process Vodafone's telecom provisioning, ordering and Billing systems. confidential was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by Vodafone.

I was performing dual roles during this period.

Roles Responsibilities

Transition Manager

• To define Transition methodology, Manage transition of Application knowledge and Infrastructure to be developed and supported in a Global Delivery Model.
• Baseline Transition project schedule, plan, Execute, Track, Monitor Control and Close Transition Phase, Risk management, Manage deliverables and team management.
• Client Relationship and Requirements management

Project Manager

• Implementation and execution for Delivery of Enhancement and Projects for the Billing Applications portfolio for Vodafone Greece as per Project Scope, Quality requirements provided by Clients User community.
• Projects followed Waterfall Development model. Was responsible for all deliverables as per PMBOK Standards.

Confidential

Project Manager

• This contract between confidential, was to Manage and develop the Software applications used to process Vodafone telecom provisioning, ordering and Billing systems.
• Confidential was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by confidential.
• There were 2 roles I performed during this period:

Roles Responsibilities

Transition Manager

• To define Transition methodology, Manage transition of Application knowledge and Infrastructure to be developed and supported in a Global Delivery Model.
• Baseline Transition project schedule, plan, Execute, Track, Monitor Control and Close Transition Phase, Risk management, Manage deliverables and team management.

Project Manager

• Implementation and execution for Delivery of Enhancement and Projects for the Billing Applications portfolio for Vodafone Greece as per Project Scope, Quality requirements provided by Clients User community.
• Projects followed Waterfall Development model. Was responsible for all deliverables as per PMBOK Standards.

Confidential

Project Manager

• This contract between confidential was to Manage and develop the Software applications used to process Telstra telecom provisioning, ordering and Billing systems.
• Confidential was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by Telstra.
• My primary responsibilities during this period:

Roles Responsibilities

• Implementation and execution for Delivery of Enhancement and Projects for Landline and Mobile Ordering and Billing Application portfolios for Corporate customers as per Project Scope, Quality requirements provided by Clients User community.
• Projects followed Waterfall Development model. Was responsible for all deliverables as per PMBOK Standards.

Confidential

Project Manager

Management of Production support, Delivery of development projects and System Enhancement projects for Reuters applications

Roles Responsibilities

• Implementation and execution for Delivery of Enhancement and Projects for Reuters news media Stock Market information.

Confidential

Project Manager

• This contract between confidential, was to Manage and develop the Software applications used to process Telstra telecom provisioning, ordering and Billing systems.
• Confidential was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by confidential
• My primary responsibilities during this period:

Roles Responsibilities

• Implementation and execution for Delivery of Enhancement and Projects for Landline and Mobile Ordering and Billing Application portfolios for Corporate customers as per Project Scope, Quality requirements provided by Clients User community.
• Projects followed Waterfall Development model. Was responsible for all deliverables as per PMBOK Standards.

Confidential

Project Manager

• This contract between confidential, was to Manage and develop the Software SAP applications used in Ericsson Global Manufacturing and Inventory process.
• confidential was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by confidential
• There were 2 roles I performed during this period:

Roles Responsibilities

Transition Manager

• To define Transition methodology, Manage transition of Application knowledge and Infrastructure to be developed and supported in a Global Delivery Model.
• Baseline Transition project schedule, plan, Execute, Track, Monitor Control and Close Transition Phase, Risk management, Manage deliverables and team management.
• Client Relationship and Requirements management

Project Manager

• Implementation and execution for Delivery of Enhancement and Projects for the Ericsson Mobile Infrastructure Ordering, Purchase, Inventory and Finance IT applications as per Project Scope, Quality requirements provided by Clients User community.
• Projects followed Waterfall Development model. Was responsible for all deliverables as per PMBOK Standards.

Confidential

Project Manager

• This contract between confidential, was to Manage and develop the Software applications used in Avaya Inc Inventory Billing process.
• confidential was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by confidential.
• There were 2 roles I performed during this period:

Roles Responsibilities

Transition Manager

• To define Transition methodology, Manage transition of Application knowledge and Infrastructure to be developed and supported in a confidential.
• Baseline Transition project schedule, plan, Execute, Track, Monitor Control and Close Transition Phase, Risk management, Manage deliverables and team management.
• Client Relationship and Requirements management

Confidential

Application Developer

• This contract between confidential was to Manage and develop the Software applications used to process confidential telecom provisioning, ordering and Billing systems.
• IBM was required to provide Operational Support for the existing software applications and also to Perform Software development activities on the various projects initiated by confidential.
• My primary responsibilities during this period:

Roles Responsibilities

Development and Maintenance of Oracle, Developer 2000, Visual Basic, Pro C, Informix, ESQL and C programming language based applications in the AT T Software applications.

Confidential

Application Developer

• This contract between DDE-ORG confidential, was to develop the Software Product to Automate the Bangalore Dairy Marketing and Sales, Inventory management, Quality Management, Procurement process management and Finance Management process.
• DDE-Org was to develop a unique Product to cater to Dairy sector methods of operations.
• My responsibilities on this project were:

Roles Responsibilities

• Requirements gathering for Inventory Management process.
• Design of Oracle Database to cater to need of Inventory Management process in Dairy segment.
• Development of the front end User Interface applications using Developer 2000 as a User tool
• And Developer 2000 reports as Report generating tools.
• Testing, Documentation and Implementation manual for Inventory Management of the Software product/package.

Key achievement of this project- This product was appreciated by Indian IT Company's forum as a unique Product and was published as an article on a weekly Television CNBC confidential Innovation Forum program.