Summary:

• 15 years of total experience in Program Management, Project Management, Project Coordination and Business Analysis.
• Hold a Masters Degree in Project Management.
• Experience in Insurance, Health Care and Retail domains.
• Lead Government Mandated and Regulatory projects along with Migration and New Development projects.
• Have track record of completing project ahead of schedule.
• Experience in leading large scale teams in both onsite and onsite-offshore model.
• Strong experience in delivering timely solutions for complex customer demands, from the small systems to enterprise projects.
• Experience in managing Budgets, Schedules and Teams to deliver projects on-time in varying organizational structures.
• Comfortable with applying project and change management tools, processes, and techniques
• Use leadership and mentoring skills to successfully deliver projects.
• Working knowledge of PMP and Six Sigma methodologies i.e. Waterfall, Agile, DMAIC .
• Able to perceive, comprehend, analyze, and interface with clients and their requirements.
• Experience in vendor management with internal and external vendors.

Professional Experience:

Program Manager

• Work as part of ICD-10 Program and report to ICD-10 Program Director.
• Oversee ICD-10 Operational Initiatives.
• Routinely interact with stakeholders to help in decision making and status report.
• Manage multiple work streams and deliverables.
• Create and maintain budgets and create monthly and quarterly forecasts.
• Maintain Risk and Issue documents.

Environment: MS Office Word, Excel, Project, PowerPoint, Visio , SharePoint, Lotus Notes, ClearQuest, Planview Enterprise, Clarity

Program Manager

Confidential

• Worked as part of EPMO and report to Director of Group Insurance and Vice President.
• Oversaw OSGLI Office of Service Members' Group Life Insurance projects.
• Lead teams of Project Managers, Team Leads, Business Owners, SMEs and Vendors.
• Managed relationship with business OSGLI .
• Prepared weekly Project Health reports for Portfolio Review Committee.
• Used Project Dashboard to reflect Key Performance Indicators to upper management.
• Was accountable for all aspects of projects i.e. Budget, Schedule, Risk etc
• Prepared monthly forecast for all projects and track them accordingly.
• Work with Resource Managers to prepare monthly Resource Capacity Plan.
• Act as the escalation point for OSGLI related projects.
• Regularly meet with the teams to ensure projects adhere to the Release Calendar and on budget.
• Manage risk logs for OSGLI projects and ensure proper Program Management processes are in place.
• Negotiate budget and scope with business.
• Take on Business Analyst role when resources are not available.
• Help with requirement gathering process and get approval from the stakeholders.
• Actively involved in process improvement initiative.
• Actively involved in improvement of financial estimation tool and EPIC.

Environment: Lotus Notes, Clarity EPIC, MS Office Word, Excel, Project, PowerPoint, Visio .

EPMO Program Manager

Confidential

• Worked as part of EPMO and reported to Portfolio Manager and CIO.
• Took over Healthcare Reform project that was in Red and completed AHEAD OF SCHEDULE.
• Completed Plan and Member Migration for HCR project for Direct Pay and Small Group.
• Oversaw SSN Security Uniform Coverage projects.
• Lead a team of Business Owners, SMEs, Vendors and other Project Mangers.
• Combined Agile and Waterfall methodology to achieve results in a time stricken project.
• Lead SCRUM meetings and follow up on the updates.
• Lead War Room meetings on a daily basis.
• Created Disaster Recovery plan.
• Maintained Project Dashboard and updated regularly.
• Identified and resolved issues that were Regulatory and Business related among others.
• Helped Business Analysts in requirement gathering.
• Obtained approvals on BRD, TRD and other documents from stakeholders.
• Extensively used MS Project Server.

Environment: MS Office Word, Excel, Project Server, PowerPoint, Visio , SharePoint, Lotus Notes.

Program Manager

Confidential

• Was in Charge of multiple teams Onsite and Offshore . Team size up to 82.
• Acted as SCRUM MASTER and follow up on the updates.
• Received status reports from Project Managers in charge of Mainframe, Data Power and Java teams.
• Successfully lead the teams through releases Up to 47 releases at one time .
• Involved in projects like ICD-10, FEMS, BeneFACT etc.
• Negotiated LOE hours with the client.
• Appointed and mentored Defect Manager.
• Acted as the escalation point for all development related issues.
• Maintained Issue Log and get status updates on Go To Green Plan.
• Maintained consolidated Dashboard to provide Status Report to Senior Management and Client.
• Coordinated and managed Command Center for post release 24/7 support.
• Worked with PMO for resource management.
• Worked closely with PMO to implement Process Improvement Initiatives.
• Facilitated customer relations via customer meetings and communications through presentations.
• Undertook full SDLC from Functional requirement, Technical Requirement to Production Support.
• Monitored department performance improvement, and enhancement requirements to align with business needs.
• Ensured that management priorities are followed and goals are met
• Helped Business Analysts in requirement gathering.
• Conducted Cost Benefit Analysis and obtained approvals from stakeholders.
• Coordinated testing with appropriate stakeholders.

Environment: MS Office Outlook, Word, Excel, Project Server, PowerPoint, Visio , SharePoint, ClearQuest, Lotus Notes, VPMi, PTS.

Sr. Project Manager

Confidential

• Worked in the Business Transformation Department under COO.
• Involved in high profile projects such as LabCorp Exclusive Arrangement, Global PCP Capitation, NICU babies, Health Home Program, Recipient Restriction Program and many more.
• Consult with COO, SVP and other related Department Directors to identify key requirements and define project scope.
• Used Six Sigma DMAIC methodology along with PMP methodologies depending on the project.
• Created Project Dashboards and maintained them.
• Developed project plan and schedule using MS Project and assign responsibilities.
• Created process maps with Visio and Provision to do Gap Analysis and capture end to end process.
• Developed and managed Project Issue Logs and took steps to address each of them.
• Conducted Risk Analysis and report to senior management to minimize project risk factors.
• Maintained HIPAA and other regulatory compliances for projects.
• Involved in configuration of FACETS to accommodate business rules of project.
• Was the point of contact for all IT initiatives related to Business Transformation Department including Office 2010 and Windows7 upgrade.
• Direct the requirements, business case, and project justification development for initiating projects to satisfy business needs.

Environment: MS Office Outlook, Word, Excel, Access, Project, PowerPoint, Visio , SharePoint, Metastorm ProVision.

Project Manager

Confidential

• Managed multiple projects and teams using SDLC methodologies.
• Managed teams ranging from 5 to 15.
• Managed projects ranging from 50K to 3.4M.
• Worked with stakeholders to define, capture and analyze requirements.
• Created and maintained Project Dashboard for reporting purposes.
• Created process maps using Visio to capture the end to end process of the project.
• Did Feasibility Analysis along with Cost Benefit Analysis.
• Developed work plan and staffing for each phase of the project and assigned resources as necessary.
• Tracked project deliverables and milestones using MS Project and monitored project performance.
• Tracked and ensured Milestones are met on time and on budget using MS Project.
• Reported on project progress and communicated relevant information to company management.
• Coordinated lesson learned process and ensured follow-up actions.
• Coordinated troubleshooting efforts and acted as escalation point for change requests.
• Took on Business Analyst Role when needed
• Develop use cases to explain demonstrate business and functional requirements specifications to technology team.
• Contribute a business/process perspective during design reviews and entire project lifecycle to ensure that deliverables meet business needs.
• Assist Quality Management team to ensure that requirements documentation accurately translate into test plans and test cases.
• Provide relevant test scenarios to ensure that testing results correspond to the business expectations.
• Facilitate implementation of new functionality through training sessions, demos, and the development of training manuals.

Environment: MS Office Outlook, Word, Excel, Access, Project, PowerPoint, Visio , Aldelo POS system, QuickBooks.

Project Coordinator/Business Analyst

Confidential

Business Analyst

Confidential

Account Manager

Confidential

Sr. Sales Manager

Confidential