SUMMARY

• Have 15+ years of experience in IT enabled services, worked as a Project Manager\Scrum Master for about 9 years. Worked in Agile environment on multiple project and scrum teams facilitating scrum ceremonies, prepare estimation documents, with a proven track record of success.
• Strong knowledge of SCRUM and Kanban Framework, JIRA, tracking US’s, creating, and managing scrum boards. Create reports\wiki pages demonstrating the detailed progress, both for the team as well as for the leadership. Proficient in reporting and release management.
• Project Kick Off Meeting. Define all Scrum Masters, Solution Engineers, Architects, Environment Managers & Test Leads. Define lab environments required. Define testing required i.e., ST, PST, IST, E2E and all owners.
• Maintain detailed project status in word or excel file that is easily used and shared and includes Project details, project schedule, key contacts, apps, development status, testing status and issues.
• Excellent Listening, Facilitation, conflict resolution, Presentation, Training, Negotiation, Analytical, Logical, Interpersonal, Written and Oral communication skills.
• Experience in Maintaining metrics that provide visibility into iteration health, progress by compiling, analyzing and presenting various statistics (Project Status, PI Objective status, User Stories status, Load, Capacity, Velocity, Business Value, Estimation, Defects ratio, Burn Down charts).
• Optimistic, Enthusiastic, Energetic, results oriented, Proactive self - starter with track record of taking initiatives, ownership of work, Quick learner, Self-Motivated, organized, innovative, team player, passion for continuous learning, believes in Determination, Dedication and Discipline.
• Extensive experience managing and delivering infrastructure related projects which involved adding new devices switches, routers, Devices and equipment.
• Managed Network and Voice projects.
• Currently working on project that involves, supporting the use of TWAMP feature on Juniper MPC (“Trio”) line cards in IPAG1 and Standalone IPAG2 as an SLA responder, in place of shadow routers.
• Experience of projects involving transformation\migration (migration of apps from one platform to another) including solution development based on cloud (MS Azure), web application architecture.
• Coordinate with geographically spread cross-functional teams to drive process and help team in all possible ways.

TECHNICAL SKILLS

Management: JIRA, Rally, Version One, Microsoft

Testing Tool: JMeter, Load Runner, Nimsoft, Cavesson Performance Tools Net Storm, Net Ocean, Net Diagnostics, Net Cloud

Profiling Tool: App Dynamics, Dynatrace, Net Diagnostic, Splunk

Databases: Mongo DB, MySQL, Sql Server

Development/Programming Tools: Visual Studio, Dot Net Framework, C#, Java.

Web Analyzer: SOAP UI, Chrome Developer, Postman, Fiddler

Reporting Tools: MSBI, SSRS, SSIS, Crystal Reports

Data Analyzer: Splunk, Omniture.

Version Control Tools: GIT, GitHub, Visual Source Safe, Team Foundation Server, Tortoise SVN.

Others: Google Cloud, Redis, Kafka, Micro Services, Web Services, Microsoft Share Point, Jenkins, Akamai, Confluence.

PROFESSIONAL EXPERIENCE

Confidential, Beaverton, OR

Program Manager

Responsibilities:

• Working on multiple programs, projects Confidential the same time - Consumer Market Technology.
• Working on projects which involves adding new capabilities, new features and expansion of the product in different geographical regions.
• Project Initiation, Planning, Reporting & Scheduling.
• Project Integration; Procurement; Vendor Management & Closure.
• Participate in High level impact mapping session and then lead the discovery phase to baseline the scope.
• Prepare the program roadmap with milestones to be achieved and track them accordingly.
• Raise and highlight program level risk as well as the team level risks when working close with the team, track and follow until closure.
• Track dependencies between different squads\teams and make sure they are being met.
• Schedule and conduct Project Management Review.
• Facilitate Scrum ceremonies, Daily Stand-Up, Sprint Planning, Sprint Review, Estimation, Sprint Retrospectives, Stakeholder meetings, Reporting as well as System demo
• Lead a culture of relentless improvement, encourage, assist the team in constantly improving the quality of their deliverables

Confidential, Middletown, NJ

Project Manager \ Scrum Master

Responsibilities:

• Working on multiple projects Confidential the same time - Test Management (TOS tools), Fault Management and Performance Management. End to end project management.
• Extensive experience working on project with Supply Chain Management, Inventory Management, Order management, Capacity Management.
• Worked on multiple projects which involved enhancing, adding feature to the appl Supply Chain Management, Inventory Management, Order management, Capacity Management.
• Lead & direct outputs to the project team, often across locations.
• Manage and represents the project from initiation to closure.
• Plan and organize the project, allocate internal/external resources to accomplish project tasks.
• Actively involved in Scope, Schedule, Procurement, Resource, Quality, Risk management.
• Responsible for achieving the project objectives. Manage quality, schedule & cost.
• Adhere to the PMI methodology and governance wherever applicable.
• Day to day management of project tasks. Maintain control over the project’s status & budget.
• Identify/manage RISK’s and ensure project status report is provided to the stakeholders.
• Schedule and conduct Project Management Review. Proficient in Work Enablement.
• Facilitate Scrum ceremonies, Daily Stand-Up, Sprint Planning, Sprint Review, Estimation, Sprint Retrospectives, Stakeholder meetings, Reporting as well as System demo
• Burndown Tracking, reporting, and ensuring that team is efficiently moving to achieve Iteration goal.
• Manage change request, SCRUM/Kanban Board, and continuous delivery of the feature
• Worked on SCRUM, Kanban Framework and collaborate team to access with their agile practices and identify improvement opportunities.
• Shield the team from external interference to enable optimal functionality and productivity
• Addressed problems through risk management and contingency planning, and guided team to stay on WIP Limits.
• Groom\Refine user stories with designated Product Owner, technical Project Manager and Scrum team to make sure that they are clearly written and consumable for development.
• Assist Product owner and Project Manager to prioritize product backlog.
• Help the team on their journey to becoming self-sustaining high performing Agile team, by guiding with Agile Principles.
• Lead a culture of relentless improvement, encourage, assist the team in constantly improving the quality of their deliverables and meeting the Definition of Done and Definition of Ready.
• Cultivate consensus and alignment within the team and across the agile release train.
• Worked with the product owner to support short and long-term release and PI planning and manage interdependencies.
• Aggregate scrum team objectives and progress to ensure visibility and transparency.
• Improve coordination and communication with other teams on the train.
• Built a trusting and safe environment where challenges are raised and explored with an emphasis of problem-solving
• Supported the team in addressing and removing impediments that cannot be solved by the team and encouraged self-management of those that can be solved within the team.
• Represent the team in Scrum of Scrum helping the team remain aware of opportunities to engage and improve program effectiveness.
• Assists the team in preparation for ART activities including PI Planning System, Demos and the Inspect and Adapt.
• Strong knowledge of Jira and experience in creating dashboards. Knowledge on Jira Align as well.

Environment: Agile - Scrum, Kanban, MS Office Suite, Rally, JIRA, MS Access, MS Project, SharePoint.

Confidential, Middletown, NJ

Project Manager \ Scrum Master

Responsibilities:

• Project Initiation, Planning, Reporting & Scheduling.
• Project Integration; Procurement; Vendor Management & Closure.
• System Integration, Facilitating Stakeholders & Steering committee meetings.
• Sound knowledge on Telco environment, order processing, data monitoring & tracking.
• Ensures project documents are complete, current, and stored appropriately. Ensures timely and accurate internal reporting.
• Work closely with project management colleagues to coordinate interdependent tasks, projects and programs.
• Facilitated scrum ceremonies (daily stand- ups, sprint planning, sprint refinement, retrospectives, sprint review)
• Coordinate with geographically spread cross-functional teams to drive process and help team in all possible ways.
• Worked on multiple projects and multiple teams.
• Protect team from over-commitment, manage backlog, prioritize resolution of defects
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time, and risk.
• Protect team with any outside distractions, help in removing impediments, resolving team conflict and maintain focus on the product backlog.
• Identify the root cause of the issues in the system, provide a permanent solution and work with the client in proposing solutions for the overall stability of the system
• Coordination with developers and testers for defect resolution.
• Analyzed and eliminated high risk issues in the elaboration phase, created Use cases, and other functional flow diagrams to deliver visual solutions to internal Business.
• Worked closely with the QA team during testing process and conducted user acceptance test.

Environment: Scrum, MS Office Suite, MS Access, MS Project, SharePoint, Business Intelligence, Quality Center/ALM/D2 Jira, Data Warehouse, SQL

Confidential

QA Lead

Responsibilities:

• Detailed Study of Requirement specifications and identifying test scenarios by exploring core product and so also by communicating with clients.
• Setting up the environment needed for testing.
• Validate the issues raised and update the same in the issue/bug tracking tools.
• Defect raising and tracking.
• Follow up with development team for issues, Test new developments
• Performing functional Testing, GUI Testing, Regression Testing and Ad hoc Testing
• Help the team in understanding issues and provide information requested.
• Communicating with the respective teams and so also with the onsite team.
• Performed the role of a scrum master for a period of 6 months in the absence of the scrum master.

Confidential

Sr. Analyst

Responsibilities:

• Detailed Study of Requirement specifications and identifying test scenarios
• Understanding Functional requirement and develop test scenarios and Test cases.
• Involved in Executing Test Cases based on functional requirements.
• Defect raising and tracking.
• Communicating with the respective teams for runtime support along with interacting with onsite team.