Summary of Qualifications

• Over 14 years' experience with local and wide area network design, implementation, administration and troubleshooting.
• Over 9 years experience with Microsoft Server, Exchange and, SQL server implementation, administration and migrations in global enterprise environments.
• Over 8 years experience with CISCO Routers and Switches, design, configurations and implementations, and Active Directory design, installations and migrations.
• Technical project management with small, medium and large scale projects.
• VPN implementation, configuration and administration, including LDAP, PPTP, L2TP, IPSec and SSL
• Remote access clients and concentrators across variety of protocols and platforms and remote access technologies and standards including RADIUS, Nortel, CISCO, WatchGaurd and SonicWall solutions.

Experience

IT Project Manager

Confidential

• Planning, executing, managing and completing medium to large IT projects that address the operational needs of two or more departments
• Developing and overseeing resources
• Ensuring appropriate management, customer and supplier involvement throughout the life of the project
• Translating customer business objectives into tactical plans and strategies
• Ensuring all internal and external standards and regulatory requirements are met
• Ensuring documentation is maintained as the project is changed or refined over time, and communicating project status to end-users
• Maintaining budget and quality standards and managing deliverables
• Identifying key stakeholders assembling and managing one or more cross-functional project teams
• Ensuring approval through appropriate information systems governance structure
• Providing performance feedback to teams and/or individuals

Senior Infrastructure Engineer

Confidential

• Responsible for the full systems development life cycle management of projects/programs and Security and Firewall support and configuration.
• Provide direction for technical and business engagement resources within IT.
• Actively participate in long-range strategy planning and manage policy development to address complex business
• Serve as the primary point of contact from project/program inception to delivery.
• Define and develop project management infrastructure, manage a methodology driven quality plan, monitor and control the quality of deliverables, as well as manage the project completion process through customer acceptance.
• Work with business unit managers and form alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract clarification.
• Participate in asset management and budgeting.
• Participate in software and services vendor management.
• Commit fixed capacity to incidents which will be trended and forecasted.
• Manage service requests in monthly releases and flex when incidents and projects require more capacity than expected.
• Create succession planning: Lead, backup, and bench for every major application.
• Enforce consistent interface to the shared services: infrastructure, SDLC, financial governance, compliance.

Network Engineer

Confidential

• Provide technical expertise, guidance and project management support in the design and implementation of Microsoft Windows Server 2003 networks and the migration of Windows 2000 / Windows 2003 networks to Windows Server 2008.
• Daily support of the Active Directory Environment.
• Support for the firm's 3 geographically separated locations.
• Manage and maintain all of the server hardware and various third party applications that run on the servers.
• Daily support of the company 2010 Exchange Servers.
• Deployment of all new Windows 2008 servers.
• Developed and implemented the migration plan for all 2003 Domain Controllers to Windows 2008.
• Responsible for the planning and rollout of Windows 7 OS to all PC's throughout the company.

Senior IT Systems Administrator

Confidential

• Administration of 300 Servers. 100 Physical and 200 Virtual
• Support of the Express Active Directory infrastructure.
• Deployment of new 2003 and 2008 servers in the Express Production and Development environment.
• Management of Net Backup and all backup hardware including the company's SAN.
• Deployment of Ricoh and HP Network printers in the Warehouse and office environment.
• Installation and configuration of VMware Esxi 5.0.
• Creation of VMware Templates used to deploy new virtual machines.
• Migration of Windows 2003 SP2 servers to Windows 2008 and 2008 R2.
• Management of the SolarWinds, SCOM 2007 and SCCM 2007 environments.

Manager Active Directory Architecture

Confidential

• SUBJECT MATTER EXPERTISE in the implementation, support, and maintenance of Active Directory and its associated support tools Quest ARS, Quest GPMC, custom support tools for The State of Georgia Account.
• Used MS Project to manage project life cycle
• Provide the knowledge, experience, and tools necessary to assure that quality commercial solutions are delivered effectively from transition / transformation through the hand off phase of steady state support.
• Collaborate effectively with other steady state support towers in defining technical processes that can be extended, improved, and repeated for the customer.
• Configurations of all hardware and software projects.
• Provide new installation of server infrastructure as well as server consolidation activities through project work as well as steady state OS administration
• Perform remediation of servers to ensure that they meet current hardware and software requirements as defined by the client.
• Ensuring SLAs and SLOs are met or exceeded and adhering to the Change Management and Problem Management processes.

INFRASTRUCTURE ENGINEER

Confidential

• Work with large full-life cycle Enterprise Servers, Network projects and large web transaction based application implementations, system support with skills emphasis on: design, application architecture, software engineering/support, web infrastructure delivery, development, and implementation.
• Built and deploy Windows Linux and VMware Virtual Servers for the growth and expansion of the JPMC server pool in various data centers around the world.
• Provide documentation of installations, security practices and configurations of all hardware and software projects.
• Analyze Network security architecture and implantations for JPMC Network compliance.
• Planning and implementation of hardware and software pre and post App load to meet Bank standards.
• Perform support and Maintenance of all Windows 2003, 2008, Linux and UNIX servers.
• Install and configure required monitoring tools and agents on all deployed servers including ESM, Tivoli, Net-SNMP, Sendmail, DNS, etc.

Confidential

• Manage the Server Tools and transition team of 12 American and 13 India System Administrators for IBM in support of the Walt Disney Account.
• Creating and managing projects plans for OS upgrades, system configuration changes, and any major changes to the environment.
• Provide new installation of server infrastructure as well as server consolidation activities through project work as well as steady state OS administration
• Provide services to plan/transition operate and maintain complex centralized and or distributed computer systems in a multi-vendor client operating environment.
• Perform physical and system checks of servers to verify compliance with client guidelines
• Wintel Administration and security.
• Perform remediation of servers to ensure that they meet current hardware and software requirements as defined by the client.
• Define standards, develop and execute re-occurring network maintenance tasks.
• Ensuring SLAs and SLOs are met or exceeded and adhering to the Change Management and Problem Management processes.

SYSTEMS ENGINEER

Confidential

• Responsible for Active Directory and messaging activities which include but are not limited to: Microsoft Exchange 2000 and Exchange 2007 administration enterprise , Wintel server administration including security, Active Directory 2003 rollout, domain migrations, architecture design and implementation, escalation resolution, enterprise system monitoring, DNS, WINS, design implementation on new wireless messaging systems, VPN design and implementation and training of support teams.
• Oversee and plan LAN/WAN Connectivity, Ads / Moves / Changes to routers, switches and end nodes, router and switch configuration and connectivity, IP address administration, Cabling, Drawings and Documentation.
• Identify and resolve communication hardware and software related failures and issues and ensure network and business continuity throughout the implementation and management of redundant and disaster/recovery procedures and locations.
• Study vendor products to determine which best meet organizational needs and presentation of that information to management resulting in the purchase and installation of network equipment.
• Collaborate with managers in the development of new network design updates.

Confidential

• Responsible for all Wintel administration and Active Directory changes, maintenance and implementations including all Windows 2000/2003 Server administration active directory and group policy.
• Planed and implemented the companywide changeover from Lotus Notes to Outlook 2003 including the Exchange portion.
• Responsible for Microsoft Clustering, Load Balancing, Active Directory, Group Policy, IIS DNS.
• Oversee and report on systems performance monitoring and alerting using SNORT and Stealthwatch Lancope.
• Oversee, plan and prepare documentation for all projects.
• Oversee all backup operations of all servers throughout the PACER environment including 67 sites throughout the US and 6 sites in Mexico.
• Responsible for all LANDesk operations including.

Confidential

• Responsible for performing user and data migrations for smaller business unit domains into the Cardinal Health domain.
• Work with onsite technicians to resolve any desktop or profile related issues caused by the Active directory migration of that site.
• Plan and prepare documentation for migrations of each satellite office.
• Create data migration batch files and cloning of accounts in preparation for migration day.
• Work with users and the network services team to troubleshoot and resolve problems related to DNS, WINS and Domain Controller authentication.
• Visit remote locations to work with the migration of sales reps laptops and to train onsite technicians.

MANAGER OF NETWORK/IT SERVICES

• Reported to the CIO and was responsible for all computer and telephony systems for this multimillion dollar company at corporate headquarters as well as at 5 remote locations.
• Oversaw a staff of 7 consisting of help desk, operations analysts, network administrators and programmers in supporting 240 employees across 6 locations.
• Assumed overall financial accountability for the IT department including developing and managing an annual IT budget of over 750k.
• Successfully implemented multiple IT projects ranging from 40K to 100K, provided the technology knowledge and vision to support the company's business objectives, and evaluate and recommend all software for business processes
• Participate in the formulation of the company business system architecture plans, assessing cost and feasibility of system requests and ensuring the plan supports both strategic and near-term needs
• Implement business system plans, directing development, release, and maintenance of company business application and process control systems.
• Ensuring profitability at the targeted gross margin established by pricing negotiations with client and developed customized ITIL procedures to insure continuity and integration with present and future data/application service management requirements.
• Work with departments and various function managers to ensure project costs and schedules are properly estimated and controlled.
• Collaborate with customers, vendors, industry consultants, and senior company management to define service levels.
• Act as general point of contact within the IT organization to develop appropriate support for projects from various technology and service departments.
• Customer scenario development technical support of production activities and engineering research.
• ENDFORCE customers and strategic accounts.
• Recommend hardware and software to meet the organization's IT needs, as well as managing the rolling out of new equipment and systems, and ensuring that corrective and preventative measures are performed on existing equipment and systems
• Create network plans, ensure technology interoperability, document existing and proposed network infrastructure, maintain relationships with technical solution providers, and provide fourth tier troubleshooting/support.
• Perform the analysis of the organization's business needs according to ITIL procedures and related design, implementation, and maintenance of the network infrastructure to support those business needs.
• Responsible for all Wintel Servers and Network Services including Windows Servers, Exchange servers, firewalls, load balancers, proxies, remote access, and DNS.
• Responsible for approximately 500 HP servers including: Blade severs, BL20p, BL25p, BL35p, BL45p, BL60p, and DL580, DL585, DL360, DL380, DL385. Also worked with SUN boxes and IBM servers.
• Provide for the overall career development of direct IS associates reports by conducting performance reviews, establishing/tracking annual goals, and developing/obtaining a personal development plan.
• Security technology and market research support of Sales Engineers in pre- and post-sales customer activities including technology assistance/planning/ Maintain statuses of client account items and follow assigned problems to resolution.
• Security application compatibility testing and security application market research technical competitive analysis and implementation and integration activities for major customers using ITIL standards.
• Act as liaison between ENDFORCE Field Engineers and Development on product questions and enhancements.
• Troubleshoot and resolve technical issues in ENDFORCE and client technology environments.
• Managed the 5 junior level support engineers and assisted them in troubleshooting customer issues.
• Act as liaison between junior level support engineers and the Director of IT on product questions, enhancements and customer accounts.
• Worked with Servers at customer sites as large as 1000 servers including Dell, HP, Gateway and SUN.
• Oversee all aspects of first through fourth level network, applications, and hardware support for the Greensboro distribution center utilizing a Novell/Windows NT4.0/2000 WAN/LAN.
• Develop and write procedures for installation, use and solving problems for network and voice communications hardware.
• Project manager for the Exchange 2000 rollout companywide and the Polycomm voice and video communications project.
• Prepare technical specifications to present to vendors for bid.
• Develop and monitor appropriate security procedures to safeguard systems from physical harm, unauthorized users and damage to data.
• Interface with users, consultants, technical teams and vendors to provide maximum guidance in determining the most appropriate type of network configuration according to industry standards.
• Oversee the full system engineering life cycle including requirements analysis, design, development, integration, test and implementation.
• Perform network engineering on a broad range of programs providing overall support for the corporate data network, including thirteen distribution centers and two central locations.
• Management of the telecommunications systems including the evaluation, developing, installing and maintaining, as well as, the usage of telecommunications resources.
• Work with team members on professional development, motivation and individual performance reviews.
• Directly responsible for over 10 employees' within the IT support team tasked with the implementation and ongoing support of appropriate information and communication network technologies.
• Reported to the Director of IT and managed the overall company IT department over 13 remote locations.
• Directly responsible for the implementation and ongoing support of appropriate information and communication network technologies.
• Troubleshoot and resolve technical issues with products and client technology environments.
• Work directly with customers and development team to troubleshoot technical issues and provide answers as efficiently as possible.
• Provide pre/post-sales product support to the company's strategic accounts using expert knowledge of their software products for Windows 2000, Active Directory and Exchange 2000 migration, management and administration and the platforms on which they operate.
• Provide technical support and training for four remote warehouses and forty remote users on the corporate WAN.
• Assisted with converting Novell 3.12 servers to Windows NT 4.0 as well as converting all NC clients to access the new NT domain.
• Troubleshoot and resolve network connectivity issues that deal with Windows NT 4 DHCP, DNS, and WINS , Windows 2000, Novell, IIS, SMS, SQL and Cisco Routers Switches.
• Provided technical guidance to lower grade soldiers in mission steerage and target coverage.
• Performed duties in deployment, employment, and redeployment of unit in a tactical environment.
• Maintained foreign communications databases on selected targets using computers and intercept logs and forms.
• Operated computer workstations to identify significant items of interest and to inform analytical section of findings.
• Performed preliminary analysis on copied communications in order to recognize changes to transmission modes, procedures or target organization.
• Operated signals intelligence/electronic warfare equipment to detect, acquire, copy and record foreign communications.
• Performed and supervised detection, acquisition, identification and exploitation of foreign communications while in a tactical or strategic environment.
• Oversee and participate in the rollout of new hardware and software such as the Windows 2000 rollout.
• Provide technical support and training for remote locations and multiple remote users on the corporate WAN.
• Technical lead for converting all desktops/laptops and printers from Token Ring to Ethernet.
• Administer network security solutions, create and maintain accounts for the Microsoft Exchange/NT domain, file and print servers in the Greensboro location.
• Responsible for maintaining data integrity on Novell and NT 4.0 servers by monitoring volume space and performing data recovery from tape backups using ARCserveIT 6.6 software.
• Evaluated current mission objectives and recommends courses of actions to the next higher level.