SUMMARY

• PMP, PMI - ACP, ITIL foundation & Certified Scrum Master® & Salesforce Admin certified professional with 18 years of experience.
• Solid background managing budgets, teams and complex requirements through all phases of the SDLC with implementation of several projects in different technologies including Dot Net, SharePoint, Java, Business Objects, Data Warehousing, Business Intelligence, Cloud computing Salesforce, ServiceNow areas.
• Worked as Portfolio Project manager for state of AZ - Department of Economic Security.
• Business Value Realization (baselining, business case development, and metrics reporting). Technical Project Manager responsible for PaaS (Platform As A Service) Projects for ServiceNow, SaaS (Software As A Service) for Salesforce.

TECHNICAL SKILLS

Project Management: MS Project Server, Enterprise Project Portfolio Management(EPPM), Clarity, Rational Portfolio Manager, MS SharePoint, Kronos.

Technologies: .Net Framework, C#, ASP. Net, AJAX, HTML, DHTML, JavaScript, XML, PL/SQL, Java, J2ee, MS SQL Server, Oracle, MySQL,, Visio, SPARX, Angular JS, Node JS, Tableau, Selenium.

Middleware: WebAPI, Mule Soft, REST and SOAP web services.

ERP / CRM: Salesforce, Service Now, PeopleSoft, Sales Logix, Siebel

Source safe / (CI/CD): TFS/VSTS, Big Bucket, Jenkins.

Agile Management: Team Foundation Server(TFS), Rally, Jira

Cloud Computing: Salesforce, nCino, ServiceNow, Azure (Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud and Health Clouds)

PROFESSIONAL EXPERIENCE

Confidential - New Jersey

Technical Program manager / Portfolio Manager

Technologies: Salesforce CRM, WebAPI, Mule Soft, REST and SOAP web services, Micro strategy, VSTS, SharePoint, MS Project, BI(SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analytical Services), Data Warehouse (DW), AWS, DevOps, Visio, Office 365, OneNote, ServiceNow, Big Bucket, Jenkins.

Responsibilities:

• Lead Project teams using the Software Development Lifecycle including the use of Planning, Analysis, Design & Development, Implementation, Testing and Release to Production activities for new software implementations.
• Designed the Change / Release management strategies at enterprise level, including the planning and delivery. Managed more than 40 releases with 350+ user stories with more than 50+ team members.
• Maintain, evaluate and map product backlogs against available and emerging technologies / resources, to develop a roadmap for multiple years
• Expert understanding of the Salesforce.com product suite including Salesforce 1, Sales Cloud, Service Cloud, Marketing Cloud, Platform and the App Exchange
• Project governance, budgetary control and portfolio management - working with the Health IT PMO to track the status of in-flight projects and deliverables, manage the demand process and portfolio governance
• Performing detail assessments of current state data platforms and creating an appropriate transition path to GCP cloud.
• Conduct periodic assessments and audits to ensure compliance with legal and regulatory requirements. Partner with stakeholders to scale and optimize Compliance and Legal technical backlogs.
• Experience with project management for compliance and legal teams.
• Crafting innovative technical solutions using DevOps practices.
• Experience in evaluating responses to a Request for Information (RFI), writing a complex Request for Proposal (RFP)
• Experience in evaluating a complex Request for Proposal (RFP) and suggesting an award
• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing and Health Clouds, as well as the Force.com Platform
• Establish a technical backlog and roadmap for service cloud
• Responsible for implementing the global enterprise ITIL Services Management platform used for the Incident Management, Problem Management, Change Management and Service Requests.
• Experience designing Service Cloud enterprise integration solutions
• Managing Data Warehouse/Business Intelligence and SFDC implementation Projects.
• Help HR department for configuration of HR/Recruiting applications within Salesforce & ServiceNow.
• Make Design and code enhancements and new projects to improve the product and end user experience, bring UI/UX changes with minor effort and deliver user experience values.
• Experience with the Salesforce platform, including template solutions like Sales Cloud, Service Cloud, Marketing Cloud.
• Project Management experience implementing healthcare related projects which contain Health Care data that falls under HIPAA (PHI / PII).
• Manage data governance and data quality program and project deliverables, plans and reporting.
• Authored or co-authored several software design specifications (SDS) related to major functionality requirements and various change requests
• Manage the Portfolio of projects to fuel the business plan established with the defined Pharmaceutical Clients.
• Provide day to day management on the assigned project portfolio. Ensure full alignment with the Account strategic plan established by the Account Managers / sponsors.
• Key contributor to the SFDC lightening configuration and development standards documentation
• Work closely with leadership, vendor development teams and quality assurance to define the comprehensive project plans
• System Integrations, development for APIs using Mule Soft platform.
• Consuming of SOAP web services, producing RESTful web services, and the Service Oriented Architecture (SOA) middleware
• Hands on development of modules using workflow rules, Visualforce, Apex, Big Bucket.

Confidential - New York

Technical Program Manager

Technologies: Apttus CLM, Salesforce CRM, WebAPI, MuleSoft, REST and SOAP web services, Angular JS, node JS, Micro services, Jira, VSTS, SharePoint, MS Project BI(SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analytical Services), Data Warehouse (DW), AWS, DevOps, SharePoint, Mobile Applications, Visio, MS Project, Office 365, OneNote, ServiceNow, Big Bucket, Jenkins.

Responsibilities:

• Brought in as SME on Salesforce.com architecture and development working closely with all members of the SFDC analysis, development, integration, deployment and implementation teams
• Manage data governance and data quality program and project deliverables, plans and reporting.
• Authored or co-authored several software design specifications (SDS) related to major functionality requirements and various change requests
• Involved in the design, development and deployment of the ITSM, ITOM & ITBM Suites using ServiceNow: Change management, Incident management, Knowledge management, catalogue management, Work group, Problem management, IT issue management, Governance Risk and Compliance (GRC) transforms.
• Conduct periodic assessments and audits to ensure compliance with legal and regulatory requirements.
• Partner with stakeholders to scale and optimize Compliance and Legal technical backlogs.
• Experience with project management for compliance and legal teams.
• Crafting innovative technical solutions using DevOps practices.
• Customize and configure the Apttus CLM and Apttus contract management application.
• Defines business requirements and provides project management for enhancements to EU Customer Master in support of GDPR
• Responsible for detailed mapping of legacy CRM system data into target Salesforce.com system
• Designed and implemented Salesforce.com lightening interface security model for 130 users including setup of profiles, organization wide defaults, territories, roles and sharing rules
• Responsible for various testing including system integration testing, UAT, Cutover testing and smoke testing of the projects
• Worked for integration with multiple external systems and data migration from multiple applications
• Key contributor to the SFDC lightening configuration and development standards documentation
• Work closely with leadership, vendor development teams and quality assurance to define the comprehensive project plan
• Manage the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release
• System Integrations, development for APIs using MuleSoft platform.
• Consuming of SOAP web services, producing RESTful web services, and the Service Oriented Architecture (SOA) middleware.
• Hands on development of email notifications using workflow rules, assignment rules, escalation rules for community moderators, Visualforce, Apex.

Confidential - Phoenix, AZ

Technical Project / Program Manager

Technologies: Dot Net Framework 2.0, 3.5, 4.0, VSTS, Team Foundation Server (TFS) 2015, SharePoint, MS Project, VSS, WebAPI, Angular JS, node JS, Micro services, BizTalk Servers, BI(SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analytical Services), Tableau, Mainframe, HP ALM, Salesforce CRM, AWS, Data Warehouse (DW), Jenkins.

Responsibilities:

• Initiating and planning delivery of projects using accepted project management methodologies; Perform complex project management work
• Leading teams in SAFE agile framework environment
• Develop project plans to include establishment of business vision, identification and analysis of business processes, analysis of highly complex internal and external customer needs
• Worked as a scrum master for agile teams
• Develop Statement of Work (SOW) and contract documents to assist with the RFP
• Developing project budgets, schedules, work breakdown structure(WBS), resource requirements, and cost estimates and projections, Risk Management plan, Communication plan
• Conduct periodic assessments and audits to ensure compliance with legal and regulatory requirements.
• Partner with stakeholders to scale and optimize Compliance and Legal technical backlogs.
• Experience with project management for compliance and legal teams.
• Responsible for various testing including system integration testing, UAT, Cutover testing and smoke testing of the projects.
• Working with senior-level business executives, IT, and business program resources to plan and execute the project and manage stakeholder expectations.
• Implementing Agile framework and worked as an Agile Coach.
• System Integrations, development for APIs using MuleSoft platform.
• Consuming of SOAP web services, producing RESTful web services, and the Service Oriented Architecture (SOA) middleware
• Worked for data modeling, data integration, data warehouse, Data Migration to Azure clouds, worked in Data Migration in Salesforce

Confidential - Phoenix, AZ

Technical Project / Program Manager

Technologies: SAP BW, BO, Data Warehouse (DW), BI(SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analytical Services), BW, Java, X-Celsius, Data Warehousing, Informatica, Dot Net and SharePoint

Responsibilities:

• Worked as a scrum master for agile teams, Leading teams in SAFE agile framework environment.
• Serve as a subject-matter expert (SME) for code versioning and control, data migration and conversion, data integrity, system integrations, system performance and tuning.
• Migration of Legacy AS400 systems for CVS to the latest dot net frameworks
• Involved in requirements collection and write the use cases for the Salesforce and ServiceNow implementation.
• Provided technical leadership to the team in building mission critical applications developed using Salesforce lightening and Classical interface, Visualforce, Apex.
• Created Request For Information (RFI), Request For Proposal (RFP), and Request For Quotation (RFQ) from the internal and third party vendors for various requirements.

Confidential

Senior Consultant

Technologies: Framework2.0, C#, ASP. Net, MS SQL Server 2005, BI(SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analytical Services)

Responsibilities:

• Expertly managed deployment, maintenance and post-implementation support for the new ITS application in India and the U.S.
• Making low level design documents like functional and technical documents.
• Developed and enhanced the application called Law Manager which contained various small applications like invoicing, billing, employee records in C#, ASP.Net, SQL Server, Reporting Services, VB Scripting.

Confidential

Senior Consultant

Technologies: Framework2.0, C#, ASP. Net, MS SQL Server 2005, Business Intelligence(SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analytical Services), SAP BW.

Responsibilities:

• Provided leadership and expertise in developing and optimizing loan recovery and management module with query reporting, messaging/e-mail capabilities and other highly detailed functionalities for data tracking and management.
• The system supports approximately $4.5M in loan value.
• Established an interactive solution that complies with legal and regulatory standards worldwide.

Confidential

Associate / Project Lead

Responsibilities:

• Successfully managed the design, development and implementation of robust internal management reporting system and web pages with three-tier architecture to meet time-sensitive business needs.
• Developed and code reviewed ASP.NET web pages using C# .NET with 3 tier architecture and using ADO.NET for interacting with the Microsoft SQL Server 2005.

Confidential

Associate / Team Leader

Responsibilities:

• Skillfully engineered, launched and supported 150+ web sites and portals including .com, MLM and B2B portals, B2C sites, Intranet and other sites and business-critical applications using client-server architecture.
• Conducted data modeling for essential database projects.
• Developed DNS management tools to redirect Linux and Windows servers and mail exchangers.

Confidential

Associate

Responsibilities:

• Made powerful impact in contract role by customizing and optimizing SalesLogix CRM tool to drive vital improvements in business and sales operations.
• Used VB 6.0, MS SQL, Crystal Reports and other tools in developing custom screens and reports.
• Maintained and managed data. Provided real-time technical support to users in Europe and the U.S.