Objective

To obtain a position within the Information Technology - Project Management Channel with opportunities for advancement based on education, knowledge, responsibility and successful project completion skills. Interests include but are not limited to Information Technology, Telecommunications, Desktop, IT Software Hardware installation, troubleshooting, service, security and maintenance.

Experience

Project Coordinator Managed Services Unisys PACS Commonwealth DPH Project

• Problem Resolution, Recorded Action items, Managed and Tracked Deliverable Tasks Activities, Updated Action items, Managed Issues, Gaps and Risks, Held meetings as needed, Available to represent Transition Project Managers in their absence, Ensure Quality Control, Published Project Manager Meetings as possible, Complete Lessons Learned as identified, Deliverables should be tracked, reviewed, collected, and completed.
• Unisys 1998 DPH Data Powerhouse 17 Data Centers were consolidated into 1 building. Supported Unisys resources, now hosts 650 applications and 1,800 physical and virtual servers in a high-performance, highly redundant, standardized environment.

Confidential

Project Manager Managed Services ACS - PENNDOT Call Center

Recruited, hired, and managed ancillary employee activities: scheduling, training, payroll, and benefits. Managed expansion projects requiring specific or multiple employee skill sets, combining function, recruiting and management of qualified person s to meet Client needs.

Confidential

Project Manager Managed Services - Siemens Enterprise Communications, Inc.

• Executed B2B Management of Client Special Projects expectations. Responsible for the strategic and operational Implementation of Client Voice data requirements, Staffing of the delivery team, Delivering draft and detailed project plans quotes negotiations.
• Managed reviews, e.g. solution architecture review Delivered initial and final project acceptance Ensured continuity to maintenance and customer handover:
• Managed operational matters with 3rd party suppliers Risk management Account Manager and Solution Architect
• Defined work flows and processes, reports makes decisions on business operations that can have a moderate to high level of impact develops departmental budgets and business plans for functional areas Identifies resource needs and may develop justification
• Troubleshooted and Resolved complex problems and developed strategic plans
• Maintained Up-to-Date Knowledge of Tools and Processes
• Wrote Effective and Comprehensive correspondence including monthly service reviews and RCAs
• Manage Special Projects that fall outside or contractual agreement with customer by applying the principles of ITIL

Confidential

Telecommunications Specialist -

Department of Homeland Security FEMA Mobile Emergency Response Support DHS-FEMA MERS/Contractor Made available Telecommunications solutions which included but are not limited to: Ku-band Satellite, International Maritime Satellite INMARSAT , American Mobile Satellite Corporation AMSC each system provides immediate single voice channel capabilities, High Frequency HF to communicate with Federal, State, and local emergency centers via the FEMA National Radio Network and FEMA Regional Radio Network and Very High Frequency VHF and Ultra High Frequency UHF for local radio communications when requested. Allowing Telecommunications access to areas that have been hit by Disaster, using a variety of communications transmission systems such as satellite, high frequency, and microwave line-of-sight LOS interconnected by fiber optic cables to voice and data switches, local area networks, and desktop devices such as personal computers and telephones to assist Disaster Recovery.

Confidential

Telecommunications Specialist II -

Ensured the Telecommunication Project requirements of the Pennsylvania State Police PSP remain fully operational. These responsibilities include Personal Management, Implementation, Configuration, Testing, Troubleshooting and Maintenance of all Telecommunication Network Services belonging to PSP. Responsible and Critical Focal Point of Level 2 Technical Services Division TSD Support Telephone Section, Training assistance, consultations and recommendations to new or less experienced co-workers. Responsible for monitoring PSP Telephone Network Systems: Consolidated Distribution Centers for Public Safety including P25 Implementation, Centrex, Digital and Voice Video Conferencing access, Verify and schedule upgrades to the land line communications, wireless communications and other compatible hardware equipment. Review and prepare policies, standards, procedures, budgets and regulations to help PSP Customers, PSP Employees and Business Partners to carry out assignments independently.

Confidential

Telecommunications Specialist I -

Independently researched and reported Analytical Management of Agency Telecommunication Services and Expenditures for the Dept. of General Services DGS . Responsibilities included the Conducting On Site Project Surveys Inspections for the Telecommunication Services Hardware and Software resources belonging to DGS. Responsible for training assistance, consultations and recommendations to Agency employees as it pertains to land line communications, wireless communications, software and other compatible hardware equipment required to complete DGS mission throughout the Commonwealth.

Confidential

IT Generalist I

Performed a combination of Information Technology Project Management in the following areas Applications Development, Business Process Development, Networking, Support and Administrative Services. Work includes: design, acquisition, installation, operation and maintenance of interconnected network installations providing information technology support to DPW clients and coordination of telephony design, programming database software and End User training.

Skills, Achievements and Qualifications

• Leadership Development Institute Penn State Harrisburg Graduate June 2004
• Centrex, Digital, Wireless and VoIP Communications
• Discovery Protocols
• PBX, Small Key Systems
• E911 NG , County/PSAP, Services all LEC, CLEC, and AT T service including Business Direct
• Wireless Service Implementation
• Deployment/Implementation new hardware/software. Wireless and VoIP
• Routing, Trunking, Provisioning
• IVR, SIP, RTP, IAX and PTSN
• Resource Reservation Control Mechanisms Provide Technical Training to End Users.
• US Army Veteran