Summary

Over 20 years of Project Program Management, Business Analyst, Sales, Marketing, Customer Service, and IT Enterprise Systems Integration. Additional experience in SOP Documentation, Security, Government Homeland Security DOD, TSA, FEMA DOT, Energy, Environmental, Transportation, Financial, Automotive, Home Furnishing, Health Care Industries and Audio/Visual, Facilities Capital and Operations Management.

Work experience

Confidential

Capital Work Management Analyst Fac ilities Strategy Asset Management

• Facilities database development, entry and analysis, utilize Computerized Maintenance Management System CMMS Maximo VFA.facility , receipting PO, supplier liaison for processing invoices, utilizing SAP/SRM
• Align physical buildings, systems and assets with Work Management Systems WMS and forecasting asset lifespan strictly adhering to environmental and safety compliance while leveling workload for each DTE location
• Update databases with completed projects by retiring replaced assets and installing new assets into the database, develop Process Flow Process Identification, Process Documentation
• Develop Standard Work Instruction Instruction Documentation , reporting Monthly Summary Report, Other as needed utilizing Six Sigma SIPCO methodology for compliance and non-compliance audits and COE Center of Excellence CI Continuous Improvement strategy
• Project Data Management Project Data Storage, Project Data Standards, Project Data Communication, Project Data Turnover reporting to PMO using vLookup and pivot charts

Confidential

Sales Program Coordinator

• Documentation Manager Project Director
• Maintained professional relationships with clients and vendors liaison with other personnel and anticipated the needs of the department and staff understand the importance of client service and reliability and in compliance with ISO 14001:2004 criteria for an environmental management system
• Prepared pre-bid proposals and grants, collected and organized estimating materials, prepared and organized documents for review, maintained schedule for proposal and contract deadlines, prepared post awarded documents and contracts for submission to clients
• Maintained the day-to-day managerial support in the construction, maintenance, inspection, sales, marketing and training departments
• Managed corporate branding and marketing initiatives via marketing campaigns, social media communications, community partnership and trade memberships
• Processed bid, performance, payment bonds and insurance
• Approved and purchased material for capital expenses and project material
• Collected and verified accuracy of employee timesheets for payroll and expenses
• Assessed supplier contracts and negotiate pricing. Generate purchase orders, manage accounts payables and receivables in QuickBooks Enterprise for over 1.2 million in sales
• Reconciled projects following American Institute for Architects AIA guidelines using Quantum and Microsoft Project Management tools
• Created, implemented and managed documentation for standard operating procedures SOP via Word, PowerPoint, Publisher, Adobe Forms and Visio for effective documentation storage and retrieval system utilizing SharePoint filing system
• Developed, implemented Employee Performance Objectives EPO's and communicated management expectations to guide and assist individual career plans and paths
• Assessed corporate policies and procedures to effectively streamline workflows and eliminate process redundancy, unnecessary time and materials focus on business intelligence reporting and matrix measurement
• Streamlined communication by using technology: smart phones, cloud storage, video conferencing, Microsoft Office tools and DropBox
• Conducted lunch and learn seminars on new policies and procedures with all team members including remotes sites
• Liaison with Moodle/Sygnify to help technical develop and implement new HazCom compliance certification program along with Class C certification and Class A B Licensing and new website development for e-commerce
• Acted as the center resource for the departments worked to provide and maintain efficiency between departments

Confidential

Project Manager

• Managed Fortune 200, 1 million advanced visualization projects workflow documentation from initiation to closure. Complete work breakdown structure to estimate effort required for each project to meet deadlines and keep high margins utilizing Agile Rally planning tool, SDLC methodology and Microsoft Project as needed
• Utilized strong analytical skills to track and report project milestones and effectively communicate status to stakeholders and internal management by properly documenting in communications as necessary via: Outlook email, tasks or calendar tools, PowerPoint presentations, Word post mortems, Microsoft Excel charts or Microsoft Project Gantt Chart
• Conducted weekly WebEx meetings to verbally articulate any risk assessments, dependencies, change orders and cost analysis when tasks will be performed and completed
• Developed and defined employee performance objectives and create technical material to assist in streamlining processes and procedures workflow for all internal organizations: engineering, fabrication, installation, programming and service departments
• Determined project resources and act as a mediator to resolve and identify any issues and create and implement technical templates to be posted on company intranet 'Lessons Learned Tools' for future projects

Confidential

Online Sales Consultant

• Produced consistently in call center of 30 employees over 125k sales per month holding 1 sales consultant position by quickly building rapport and client trust
• Interfaced with external clients and suppliers and tracked personal sales results and pipeline by creating my personal Access database to assist with scheduling follow ups
• Pioneered and implemented corporate online Chat and created chat templates to expedite customers communication with set answers: Returns, Sales, Exchanges Warranty questions issues
• Assisted in the development of company EDI systems for supply management, logistics and shipping agents incorporating external suppliers EDI systems
• Prepared and presented new products to sales and customer services teams by developing 'features and benefits' cut sheets template so continuity always remained the same for all different suppliers

Confidential

Program Coordinator

• Responsible for corporate events from pre-production to post-production including creating event quotes and bids, jobs, work orders, processing Creative Assignment Agreements, invoicing, purchase orders, time sheet, actualizing and documenting operations procedures utilizing Ford CPARS and adhering to SOX regulation, Coordinated project/event/crew requirements for Ford Executive events, print, multimedia services, photography, graphics, streaming and weekly taping for Mark Fields Way Forward
• Assisted in marketing strategies on how to execute new events and shared system integration, process integration, and workflow automation capabilities through Microsoft SharePoint
• Liaison with Ford facilities managers, department managers and external vendors for planning new conference rooms, Gathered IT requirements and Audio/Visual equipment for new, retro-fit or modification construction and building planning
• Reported to Ford Manager: Nick Waselewsky, Public Affairs Marketing Manager

Confidential

Project Manager/Sales Support -

• Performed daily accounting tasks which included accounts receivables, past due collections, credit re-bill, adjustments, reconciliation, general ledger, weekly aged and trial balance reports
• Managed Audio Visual and POS installations nationwide, coordinated technician scheduling, invoicing and purchase orders, trained customers on new integrated systems and liaison to suppliers

Confidential

Project Manager, Systems Integration Group

• Managed the utilization of resources, which includes labor, materials, tools, equipment, transportation, technical expertise. Perform site survey visits in the pre-planning phase
• Maintained the day-to-day operations of all assigned projects. Communicate in advance additional staffing requirements.

Confidential

Business Analyst II,

• Liaison between Sales, Engineering, Facility Management, Accounting, Product Management and Service Delivery members to understand and ensure telecommunication services are implemented from point of sales to final billing
• Identify service implementation delays then address business needs for process improvement or system enhancement including developing Request for Proposal RFP

Confidential

Contract Work,

Inspected and assessed personal and real property damages to homes post disaster declaration in a timely fashion, completed and download daily reports to headquarters in a timely basis

Confidential

Project Manager,

Monitored project schedules, expenditures, labor utilization and progress to ensure projects are within budget for LAN/WAN, CCTV, Access Control, Intercom and Surveillance Systems

Confidential

Regional Project Manager,

• Liaison with Department of Defense DOD Federal Security Directors, TSA personnel and Managers for the ITMS Project roll out and implementation of security surveillance cameras and communication systems for all Category I to IV airports in Michigan, Indiana, Ohio and Illinois
• Assisted in airport surveys including analysis, engineering design, gap analysis and bill of materials and communicated TSA Project personnel on project milestones and deliverables

Confidential

Project Engineer IV,

• Assisted Sales by interfacing with clients as a technical point of contact for HIPAA projects
• Analyzed, customized and designed client's architecture based on Qwest's Internet Solutions
• Project benchmarked for systems analysis, support and threshold
• Coordinate Electronic Data Interchange EDI process flow and system integration
• Created, developed and responded to Requests for Information and Proposals RFI's and RFP's
• Interfacing with Chief Executives, CxO's, VP's and Senior Management

Confidential

VPN Project Manager II,

• Oversaw approximately 20 VPN customer installations with 2-300 nodes
• Incorporated web hosting, co-location, EDI solutions and inter-manage firewall solutions
• Served as customer's advocate and primary point of contact throughout the installation process
• Consulted team members on strategic planning, management and install objectives
• Participated in opportunity calls for new Fortune 500 clients domestic international
• Project Manager, Installation Engineering, Ann Arbor, Michigan 11/1998 to 3/2000
• Served as customers' primary point of contact throughout the installation process
• Conducted initial customer planning call and gathering relevant technical information to complete the Internet attachment, Managed the installation schedule and monitoring project milestones in league with all related departments
• Managed customer expectations and reported problems and schedule impacts to the customer
• Assisted Install Engineers with IP Allocation, router configuration, registering and transferring customers domain
• Operations Support Manager, Strategic Accounts Services, Ann Arbor, MI 2/1998 to 11/1998
• Provided exceptionally high level of service to top line of Sure Remote customers in a call center of 50 employees
• Trained customers on the Sure Remote product and operations including outage procedures
• Troubleshot service problems with the customer and advised solutions for the NOC to resolve
• Responded in a timely fashion indications of problems with the Sure Remote service provided to the customer
• Created post mortems for the customer on specific outages and issues lasting over 48 hours

Confidential

PC Coordinator LAN Administrator,

• Provided technical services to local and remote end users
• Installed and upgraded new software and hardware to computers
• Maintained records of end user configurations and department Web page
• Documented technical references for company Intranet
• Installed and troubleshot TCP/IP and related client applications
• Recruiter Coordinator, Human Resources 2/1996 to 2/1997
• Recruited candidates for technical, administrative and health care positions
• Kept abreast on MEDSTAT's product line in the health care industry including Employers, Government, Health Plans and Insurance, Providers, Pharmaceutical and Device Manufacturers
• Coordinated and attended recruiting events on site and at career fairs
• Processed New Hire paperwork including verifying I9, employment applications, reference checks, benefit enrollment and orientation
• Provided weekly recruiting reports for all General Managers and CEO