Professional Summary:

• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Extensive experience in Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application
• Expertise in Business Process Engineering, Systems/ Solutions Engineering, Strategic Planning, and Systems Analysis.
• Diverse experience in Healthcare, Pharmaceutical financial industry.
• Extensive experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• Extensive experience with Software Development Life Cycle SDLC , Rational Unified Process RUP Agile- Scrum.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• In-depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements
• Scheduled and conducted audit team meetings including openings, closing and out briefing meetings .
• Proficient in business process modeling, documentation, and testing using Rational Suite as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
• Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.
• Extensive Knowledge about all the phases of Business Analysis Life cycle like Requirements Elicitation, Requirements Analysis, Requirements Documentation and Requirements Management.
• Experience in Budgeting, Forecasting, and Planning Reporting using MS Project.
• Expert in gathering, developing and documenting Business Requirements Document BRD , Functional Requirement Specification FRS , System Requirement Specification SRS .
• Extensive experience in developing creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Experience with Oracle E-Business Suite.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix RTM which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

Professional Experience:

Confidential

Role: Project Manager

Confidential and matrix project teams responsible for the software development and delivery of E-Claims project to replace the current paper-based claim administrator reporting with an electronic submission process. Worked on enhancement of Workers' Compensation Information System WCIS which is used to manage all events arising from claims made by NYCT employees under the N.Y.S. Workers' Compensation Law. Worked on the Transit Adjudication Bureau Information System TABIS . The system tracks the life cycle of a Notice of Violation, including Payments, the interactions with Respondents, and the Hearings, Collections, and Enforcements processes.

Responsibilities

• Developed and executed detailed work plans, schedules, project estimates, resource plans and status reports, issue management and risk mitigation in a strong matrix environment
• Planned, scheduled and executed all stages of project implementation. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, scope creep and divergent business and user needs.
• Documented Project Definition document PDD .
• Established appropriate governance and stakeholder involvement approaches for the project to ensure consistent and effective communication as well as issue escalation and resolution.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Ensured that project team roles and project expectations are clearly communicated to all stakeholders including business subject matter experts and end users.
• Effectively manages the project team, demonstrating the ability to coach, mentor and positively influence others, providing timely feedback to individuals and resource managers.
• Managed internal team of 10 people in order to meet internal external milestones.
• Organized and facilitated project planning, daily stand-ups, sprint planning meetings, Scrum of Scrums and retrospectives.
• Authored and managed all aspects of scrum documentation including: sprint backlog, burn down, team roster, ROI.
• Prepared Business Requirement Documents BRD's after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Took ownership of the analysis and understanding of medium to complex issues, and coordinated the documentation of business needs.
• Identified Risks, performed qualitative risk analysis and prioritize risks. Planned risk response.
• Created EDI mapping specifications. Work with the third party vendor to send FROI SROI files.
• Managed and maintained vendor relationships and deliverables during project implementation. Created vendor tasks/milestones list.
• Flagged out of scope requests and provide scope change estimates/impact assessments.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing documentation.
• Enhanced the functionality in payment module Oracle E-Business Suite, Salesforce.com to accommodate new models and requirements time payment plan, various billing frequencies -monthly billing .
• Documented functional specifications for reports/alerts/customizations for existing project phase focused on implementing a set of the Oracle Service/CRM modules for Oracle E-Business Suite Oracle EBS
• Requirements Elicitation - Identified opportunities to implement SharePoint functionality based on business challenges rather than technical requirements.
• Prepared training material for primary Oracle E-Business Suite modules.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development JAD sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Prepared graphical depictions of Use Cases, Wireframes, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design UI screen using Microsoft Visio.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing.

Environment: SDLC, Waterfall, SharePoint, MS Project, Oracle E-Business Suite, MS Visio, UML, .NET, ACUCOBOL,

Confidential

Role: Project Manager

Description:

Confidential is a web based application that tracks and report new construction project data at the project and building levels right from the inception through to the completions, currently running on .net platform. The goal of the project was to enhance OnTrack application to track preservation projects and export Starts and completion to PCS and OMB cost db. The enhancement enables communication between HPD business units, allowing multiple divisions in HPD having single source of data for all the projects. Managed multiple projectsWorked on enhancement of Capital cost database MS Access . This project also involved data migration of current FY data from on track to Capital cost.

Responsibilities:

• Created Work-Breakdown structure and managed project plans.
• Involved in defining project scope and planning activities with cross-functional team members.
• Analyze costs and scheduling to identify potential problems and initiates the resulting corrections.
• Responsible for monitoring the actual progress and forecasting the impacts on schedule if changes have been made in the system.
• Managed internal team of 10 people in order to meet internal external milestones.
• Identified Risks, performed qualitative risk analysis and prioritize risks. Planned risk response.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Used Agile software development methodology in defining the problem, gathering requirements, development iterations, business modeling and communicating with the technical team for development of the system.
• Documented Business Requirement Document BRD Functional Requirement Document FRD
• Used Agile - Scrum to improve user story quality by encouraging collaborative story conversations and backlog grooming meetings.
• Conducted Joint Application Development JAD , with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Ensured that project requirements are properly tracked and documented.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Created Activity Diagrams, Sequence Diagrams, Data Flow Diagrams DFD's and ER Diagrams using UML diagramming technique.
• Facilitated Agile - Scrum planning meetings to coordinate between Clients, Product Owner, Developers and QA teams.
• Used Scrum to improve user story quality by encouraging collaborative story conversations and backlog grooming meetings.
• Authored progress and completion reports which were then submitted to project management on a weekly basis.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix RTM which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Acted as User Acceptance testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on a daily basis.
• Performed all necessary activities to plan for and manage User Acceptance Testing UAT for all appropriate initiatives
• Helped in creating end user manuals, procedure manuals and also participated in the development of training programs.

Environment: Agile, PMO, MS Visio, MS Project, MS Access, MS Excel UML, .NET.

Confidential

Role: Project Manager/ Business System Analyst

The objective is to replace the legacy system with a new web enabled Member portal, currently on Siebel platform. The web based Health Care Management System is developed using HIPAA guidelines and regulations which keeps track of Healthcare transactions like Eligibility Request/ Response, Request and Response for Status, Prior Authorization, Claims and Claims Payment. This application also keeps record of all transactions, subscriber's medical history and provides data to other State agencies as required.

Also, worked on PwC requests for SAS-70s and Year End Financial Audit. Exclusively involved in reviewing SOX database. .

Responsibilities:

• Performed the following PMO activities: planning and progress reporting business case and scope management , communication with stakeholders, budget control tracking, change notification and approvals , delivery, risk and issue management, and resource management.
• Responsible for deploying projects on time, with quality, within budget, and as per specification adhering to architectural design , effectively monitoring project risks, employing mitigation strategies where appropriate.
• Responsible for working with resource managers across all functional areas to identify the appropriate project resources needed, assembling the project team, assigning individual responsibilities, and developing a schedule to ensure timely completion of project.
• Proactively reported to management about potential problems/risks so that they can be resolved before they become insurmountable.
• Conducted project kick off meetings with team members to explain roles/ responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Worked with clients to capture objectives, business requirements, and project scope
• Developed work breakdowns, estimates, project plans and other deliverables
• Assembled teams of resources and coordinated with other departments to achieve project staffing requirements
• Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.
• Performed Gap Analysis and documented system deficiencies.
• Followed Rational Unified Process RUP and modeled various business processes with custom graphical images and BPMN style within a customizable modeling environment.
• Prepared Business Requirement Documents BRDs after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Participated in documenting the requirements those were critical to the business process and used those requirements in system design based on a Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared and validated high-level and detailed requirements.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.
• Working on Planning Approximations PA , Class B, Class D estimates for multiple projects with BACOE Business Analysis Center of Excellence .
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
• Used Rational Clear Quest to track required changes and Rational Clear Case to maintain different versions of the project documentation.
• Used Query Analyzer, Execution Plan to optimize SQL Queries
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA and developers.
• Reviewed and provided input to the testing scenarios and test cases.
• Involved in documenting the procedures that followed updating and version controlling.
• Create Edit, and proof content written and Update User manuals.
• Addressed documented all problems and issues, to resolve them with developers, testers and end users.
• Involved in testing the Business Objects Reports as a part of Unit Testing.

Audit Compliance Role Responsibilities

• Provided required evidences for SAS-70s and Year End financial Audit as requested by PwC. Tracked and updated information on SharePoint and coordinated with IA resources.
• Worked on SOX process narratives, Control matrix and workflows. Worked with IA for Phase 1 Phase 2 testing.
• Worked on MTM Audit database. Worked with the auditors on the audit point assigned and facilitating the issues coming to the division.
• Audited Change control to confirm necessary documentation was available.
• Involved in Security Audit of folders and assisted the team to identify individuals associated to groups with access.
• Coordinated issues coming to the division and follows up with the applicable people to ensure the issues are researched and completed timely.

Environment: Rational Suite Rose, Requisite Pro , Rational Unified Process RUP , Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Case wise Corporate Modeller , HTML, Basic DHTML, Basic XML, Win Runner, Test Director.

Confidential

Role: Project Manager/ Sr. Business Analyst

The goal of the project was to develop Web Based E-commerce site for purchasing healthcare, baby, and sanitary products. This application was developed for online buying transaction. It provides utilities for selecting products, payment modes and membership login for the discounts. The project was developed in ASP and the system is fully web enabled when a customer login and orders items by selecting from e catalogue, the data is transmitted to the application server, which in turn transmit to the process server and to the database server, accountabilities included procuring requirements for order management system.Also worked on Meeting Module application MMA . This tool will be used by Novartis Employees acting as Meeting Planners and Logistics and Content Agencies contracted by Novartis to organize the meeting/event participation with key opinion leaders KOLs and other participants.

Responsibilities:

• Managed multiple projects simultaneously. Prepared project plan and managed Projects and Resources to successful completion.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Responsible of designing, developing, maintaining and analyzing project schedules using Microsoft Project.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Rational Clear Case was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of Clear Quest for the bug tracking and Mercury Test Director for Test Case Management.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Conducted Joint Application Development JAD , Rapid Application Development RAD sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Gathered and documented business requirements for existing and future business systems.
• Prepare presentation slides in MS Project, which was extensively used in different JAD sessions and to track progress.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Performed Root-Cause Analysis of issues or action items to generate innovative ideas for resolution, while open to alternative solutions.
• Worked with the developers to ensure that issues were understood and corrected in a timely manner
• Extensive experience with Mercury Quality center
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules
• Performed all necessary activities to plan for and manage User Acceptance Testing UAT for all appropriate initiatives
• Identified areas of risks, assessment, monitoring, having security and audit controls in place
• Helped in creating end user manuals, procedure manuals and also participated in the development of training programs.

Environment: MS Visio, MS Project, MS Excel UML, db2, PeopleSoft GL, Rational ReqPro, Rational Rose, Mercury Test Director, SQL, .NET, Clear Case

Confidential

Role: Business Analyst/ Data Analyst

Responsibilities:

• Prepared Functional Specification Documentation FSD and communicated these to the stakeholders.
• Conducted JAD sessions for requirements gathering, analysis and design of the system.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Ensured that project requirements are properly tracked and documented.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Implemented RUP recommended visual models to draft business requirements by using Use Cases.
• Rational Clear Case was used to manage all the changes and change requests in the projects.
• Worked with QA team with the aid of Clear Quest for the bug tracking and Mercury Test Director for Test Case Management.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Drafted business Use Cases such that any future changes could be easily managed.

Environment: MS Visio, MS Project, MS Access, UML, db2, PeopleSoft GL, Mercury Test Director, SQL, .NET, Clear Case,

Confidential

Role: Business Analyst

Confidential is a diversified banking financial that provides a broad range of financial operations. Worked on the enhancement of the Web Portal that provide online service for customers to carry out a standard banking operations such as bill payment, funds transfer between accounts, and balance checks. Also worked on their Online Mortgage Loan Processing system which was converted from a manual system to an automated system. Based on existing forms and new requirement identifications, systems were defined and developed to retrieve existing customer data from legacy systems, also captured new data related to the mortgage and then connected to the credit history agencies and then proposed different options for approval of loans.

Responsibilities:

• Developed project plan directed project resources. Managed project team members.
• Monitored and managed the project schedule and budget.
• Organized meetings, including ensuring that minutes will be taken.
• Prepared project status reports and project change requests for the management.
• Designed Data Flow Diagrams DFD's , Entity Relationship Diagrams ERD's , and web page mock ups using modeling tools.
• Created and handled sales reports Salesforce , activity reports, forecasting, referral summaries and other miscellaneous ad hoc reporting.
• Managed accounts and other customer details using Customer relationship management software.
• Extensively involved in interaction with clients to manage various sales force activities.
• Responsible for generation progress reports against the schedule after every phase of life cycle development.
• Prepared the Business Requirement Documents, Functional specifications, and tested the interfaces
• Gathered and documented business requirements for existing and future business systems.
• Negotiated and resolved issues as they arise across areas of the project and where they impact on other activities, systems and projects.
• Maintained project documentation.
• Involved in writing Test Cases, procedures, reports and approval of software release
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing.
• Created User manuals for users.

Environment: Rational Suite Rose, Requisite Pro , Rational Unified Process RUP , Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Case wise Corporate Modeller , Win Runner, Test Director

Skills