SUMMARY

• Experienced IT professional with around 8 years of experience in IT domains such as Financial Services, Home Mortgage, Airlines, Insurance, Retail and E - commerce
• Played mutilple roles in IT such as Project Manager, Scrum Master, Business Analyst
• Experienced in manageing multiple projects and programs over 3 Million and successfully delivered on time and in budget
• Extensive experience working in Agile framework such as Scrum, SAFe, Kanban and traditional waterfall methodologies
• Managed, delivered and led teams at an enterprise level project implementation in cloud based, web app, CRMs, Data Ingestion, Data transformation, BI reporting and Data migration
• Led and managed 9 scrum teams using SAFe by motivating and seeking common objectives and sprint goals
• Delivered SFMC initiative integration with Data Lake for business user reporting to target consumers based on research and analytics
• Expert at project management process execution by motivating, guiding, seeking feedback and encouraging team members to achieve common goals
• Soft skills include conflict resolution, issue management, change management, stakeholder management, team mangement, improving processes and gaps
• Managed complex enterprise level programs and projects and led them successfully to completion to meet client expectations
• Coordinated with business leaders and sponsors to prioritize strategic planning and financial funding allowance for ongoing FY initiatives
• Seeking funding, monitored budget, financial reporting, vendor costs, hardware, sofware licenses
• Experienced in tracking financial spend, accounting and reporting forecasts for 140 projects in a commercial LOB
• Acievements includes delivering 40 delievrables for 2 ongoing cluster initiate projects which distributes and meets common goals of multiple programs
• Estimation techinques includes initial estimate to estimate at completion, variance of original estimation to estimate at completion across operational and capital costs
• Led teams and organizations across change management, Issue management and risk management strategies and successfully obtained results as desired by the clients and LOB
• Global teams management using SAFe and Scrum frameworks in a dynamically changing environments and led teams towards common goals
• Utilized strategic planning methodologies and goal setting to direct operations

TECHNICAL SKILLS

Project Management: MS Project, MS Excel, Planview, Project Server, Clarizen, Smartsheet, JIRA, Testopia

Scrum Team Management: JIRA, Trello, Smartsheet, Redline

Defect Tracking and Triaging: ServiceNow, JIRA, PMO Toolkit, TFS

Query Languages: SQL, SOQL, JQL

Financial Reporting: PWA, Excel, Essbase, SmartView, Spotfire, Hyperion, Oracle BI, Power BI

Collaborative Tools: Basecamp, Slack, Skype IM, WebEx, Zoom, Hangouts

PROFESSIONAL EXPERIENCE:

Confidential, Agoura Hills, CA

Project Manager

Responsibilities:

• Interviewed stakeholders and researched to define the project scope, project charter.
• Kicked off the project by completing the ground work activities such as documenting, researching, and seeking inputs from stakeholders and gathered project artifacts such as stakeholder analysis, assembled project plan, formalized scrum framework, meeting cadences and routines and project status updates accordingly.
• Track budget, seek funding, report financial spend, monitor vendor contracts and costs.
• Seek funding for infrastructure platforms, environment support and resource necessity
• Managed business initiatives from Ingestion, Transformation and Reporting for project MVP
• Data Ingestion initiatives involves 18 plus legacy source system data ingestion into Data Lake for MVP
• Acted as a scrum master by managing offshore and onsite scrum teams inorder to build the product backlog, prioritization of user stories and seeking story points and efforts, montitoring and tracking dependencies, clarifications, actions, risks, defects, deb and QA blockers etc and communicating the impact to key primary stakeholders.
• Facilitated scrum cadences such as daily stand-ups, bi-weekly product backlog grooming, driving sprint user story prioritization by collaborating with Product Manager/Owner, Sprint planning and capacity planning, sprint backlog grooming, sprint demos and sprint review and retrospective for post sprint cadences
• Prepared executive project dashboard reports to include proejct report status for Executive Management which comprises of % completion of ingestion, transformation, reporting, data catalog against the planned scope of MVP, issues, watch items, s and upcoming key activities
• Responsible for managing Consumer Mac Portal (End user interface to capture leads and opprtunities), LO Portal,(Loan Officer Portal) Five9 (Dipatch calls and platform for call routing to end consumers), Lead Qual (Vendor services offering potenital leads and opprtunities to PennyMac LO) and HomeCaptain (realestate agent who bring potential opprtunities to PennyMac) integrations with SalesForce
• Collaborated with POs and BAs and interviewed stakeholders to capture as-is functionalities and newly added functionalities to be integrated with SF
• Facilitated requirements gathering sessions and identified the functionalities in a manner such as Day 1, must have, should have and nice to have priority basis to accommodate dev efforts to align with program teams desired timelines.
• Coordinated efforts around end user reporting tools include excel, oracle BI, SQL server, Tableau and SaaS enablement, and an in-house tool - Kirby which resides on top of data lake which provides access to user based accounts, data governance and configuration where DPUs are monitored and increased as needed to support the business criteria of running the python shell scripts job every 5 mins
• Collaborated with vendor stakeholders to document the Interface Agreement (IA) which involves the mapping in target state and data scenarios for each integration workstream
• Resolved discrepancies in IA mapping and SOQL query, Json payload jobs required to update and pull data as needed
• Resolved defects, issues, clarifications, blockers and dependencies which may affect sprint schedule, dev, QA, UAT efforts, SIT, timelines, scope etc.

Confidential /San Francisco, CA

PMO Project Manager/Scrum Master

Responsibilities:

• Managed scope, costs, timelines and used various metrics to report quantitative and qualitative KPIs processes and guidelines implemented by PMO
• Finding out the actuals and remaining’s for all projects under Loyalty, Marketing, Distribution, Personalization and Notifications Portfolio, Ad-Hoc requests.
• Expertise in Financial planning includes seeking funds, identifying operational and capital costs, platform infrastructure costs, licenses, monitoring budget, forecasting and variances reports
• Facilitated scrum cadences for loyalty division team and coordinated build to execution phase.
• Resolved impediments and cross-functional dependencies to meet sprint goal and objectives.
• Motivated team members the importance of scrum and agile framework when resisted to scrum cadences
• Audit the snapshots of Project Actuals Vs Forecast, Flag +/- 50% of variance in projects.
• Update and follow-up on weekly PMLC Dashboard Report under Commercial business technology
• Made sure that the deployed project has undergone Security compliances such as Pen Test, Vulnerability Test, Static Test and Dynamic Test, FedRAMP, GDPR assigned EQA to resolve P1, P2 defects to bypass the security compliances.
• Created holistic executive dashboards and developed various project-based data visualization reports using Power BI with backend data sources in Excel, Spot fire
• Created Power BI reports for requirement tracking, project status tracking as needed.
• Created various ad-hoc reports for project updates to the business based on resource utilization, budget tracking etc
• Excellent Excel skills with Pivot tables, V Lookups used for auditing, data analysis, forecasting, Hours charged by resource by task and rate, CR estimates, various ad-hoc requests, project actuals report, financial business readout monthly and presentations, audit estimates, time reporting for projects etc.
• Scheduled and facilitated to business users of the product deployed, monitored changes, site content management, and provided on PWA, Hyperion, and Essbase for newly onboarded PMs.
• Forecast Exercise for every month, pull reports from Essbase, upload to SharePoint for PMs to update forecast, upload to Hyperion for Finance team to review the forecast amount.
• Responsible for Resource Management, approval timesheets, report financials, status updates, investigate Ad-hoc request by the business for both Air Partners and Non-Air Partner projects.
• Adding Resource to PWA, allocate time based on estimates.
• Air Partners/Non- Air Partners Status update follow up with delivery owners.
• PWA Reports-PMLC Dashboard Report, Project Actuals Report, Timesheet Detail with Parameter and Financial Analysis
• Produce actuals report at MD level using resource utilization for multiple projects.
• Engaging business to prioritize list of tracks for 2018 air/non- air cluster project initiatives, delivery owners to give estimates for resources, managing vendors to outsource development, fixed bid off shore resources, identify new partners to engage and deliver tracks.
• Take initiative for project funding, seek approval for finance, submit L1 estimate for envision tollgate, L2 estimate for Design, L3 estimate for Build and EQA.
• Monitoring and utilized CAPEX for build, development, EQA and OPEX for discovery, analysis, research

Confidential, Tampa, FL

Project Manager/Business Analyst

Responsibilities:

• Project: The project is to update and enhance the existing Web Portal showing changes in various Insurance plans to Small Scale Businesses, Individuals, and Organizations. The project also involved in creating of Help content when the applicant fills in the application.
• Responsibilities:
• Handled 3 different small-scale SMS Quarterly Releases projects under the supervision of the portfolio manager.
• Collaborated with dev ops team in infrastructure projects and facilitated daily stand-ups and elaboration sessions to meet desired features as directed by business
• Built, trained end users and sales team on financial benefits of healthcare management including annuity purchases such as VA, DIA, SPIA.
• Documented annuity price flow and rate sheets for veterans, armed forces
• Conducted brain storming, JAD sessions for handling change, mitigate risk and coordinated with architects with security gate phase checklist approval
• Worked on Pipeline Report, using advanced excel formulas such as VLOOKUP and Conditional formatting, used by Vendor Management Team to keep track of the status
• Presented the charter, plan, schedule, identified milestones, resource planning, coordinated deliverables, reporting for all 3 projects and made sure business client was always updated on the current status of the project, checklist review, and approval for each project in each phase, handled difficult stakeholders and managed client's satisfaction over the complete SDLC and PMLC.
• Created the Work Break Down Structure, identified major milestones and prepared the schedule for projects, assigned resources to project tasks as per the schedule and identified dependencies which were overlapping, project charter, project plan, signing of LOE's, budgeting, scheduling integrated MS Project with Planview and uploaded all project management activities in Planview Portfolio Management tool for Portfolio Manager review and reporting
• Fluid in data management in excel including pivot tables and VLOOKUP's
• Worked with many 3rd party vendors and presented the SOW's for Senior PM for review and approval, negotiated rates on new on boarded members and documented and stored all invoices in MS SharePoint for future and avoiding data discrepancies.
• Established timeline by defining task durations, and dependencies in MS Project
• Using MS Excel PIVOT Table and VLOOKUP function performed data analysis and generated report filters.

Confidential, Tampa, FL

Project Analyst

Responsibilities:

• The project is to work in an In-house Web Enhancements to keep track of Employee Measurement & Performance (EMP) in order to measure their Team Productivity, Attendance, Quality and Manual Pay outs
• Responsibilities:
• Performed Risk analysis, change impact analysis on the migration from legacy system and how it affects their business and update tasks in the MS Project and Project Management Directory for the senior management reviews
• Using MS Excel PIVOT Table and VLOOKUP function performed data analysis and generated report filters.
• Assisted Project Manager with Kick-Off Meetings, creating Project Plans, Project Estimation, Scheduling, Gap Analysis and Validation.
• Ensured the budget was balanced and ensured the performance of the team members are in correlation with the allocated budget and presented the change to business and requested for additional fund release as per the ongoing of the project.
• Kept the Project Manager and others informed about project status and issues that may impact client relations.
• Assisted project managers in project planning/scheduling, cost benefit analysis, setting milestones and deadlines.
• Coordinated with the testing team for developing Test Strategy and Test Plans.
• Interviewed key users to gather functional and non-functional requirements.
• Coordinated deliverables such as BRD, FRD, Use cases, Data Flow Diagrams, UML, Networking Diagrams, Design Document, conducted meetings between team members to identify an define requirements, conducted UAT, mock-ups for client review
• Reporting of bugs, defects, project status, milestones, resources performance, budgeting, scheduling, forecasting on both business and technical side
• Experience working with Tableau to connect data sources, creating different types of charts, creating filters and parameters, dashboards, tableau story and using Tableau for Data Analysis and Data Visualization.
• Served as the administrator and the primary point of contact for project knowledge repository.
• Assisted by quality control teams to develop test plans and test cases.
• Worked with stakeholders to obtain deliverable sign-offs. Provided functional direction to other systems analysts and used the meta-data definition and workflow needs and how these functions map to business processes.

Confidential

Business Analyst

Responsibilities:

• Project: The aim of the project was to enhance the Website to allow merchants to create as many separate web stores as they want - and manage all the stores in one single, integrated account, maintaining one consistent set of operations and greatly improving efficiency. Each store can have its own product set, branding, look and feel, shopping rules, store-specific shopping carts and "my account" areas for customers.
• Responsibilities:
• Used MS Project to understand various dependencies such as Sequential, Concurrent and overlapping and giving feedback to the Project Manager
• Coordinated with PMO Office with project assessment, budget management and planning of organizational strategy. Provide real time insight with dashboards - improving project productivity,
• Effectively communicated from the Project schedule using app views to keep Stake Holders informed about the project
• Analysed seller’s data, discover & resolve issues, build metrics and create business cases to improve the seller’s experience.
• Effectively and accurately communicate relevant project information to the product owners and project team
• Analysing and reporting the project data in a professional Reports and Charts for better understanding of the project
• Facilitated Sprint Planning Meetings, Daily Scrum Meetings, Sprint Reviewing Meetings and Sprint Retrospect Meetings
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.
• Created and maintained Meeting Minutes/Issues Log and ensured timely resolution of all outstanding items.
• Responsible for gathering, documenting, and managing business and design requirements for conversion and the infrastructure of automation of various web-related billing system.
• Used SharePoint to create websites, store, organize, share and access information for the teams

Confidential

Associate Business Analyst/Project coordinator

Responsibilities:

• Assisted Project Manager with the Project Plan, Project Charter and keeping track of deliverables inside the project including setting milestones and deadlines.
• Coordinated and keep tracking of deliverables such as BRD, Use Cases, Change Request, and LOE Sign offs.
• Facilitated JAD sessions, Meeting Minutes, created custom template to ensure consistency and standardization across organization using MS Project.
• Communicated with Business Stake Holders & End Users by creating different Visual Reports and grouping information for effective communication and decision making.
• Assisted the Project Manager with Work Break Down Structure (WBS), creating custom reports to keep the project team informed and aligned.
• Design implement manage information flow, dashboards, and reports to facilitate business forecasting.
• Analysing the efficiency of marketing activities, Maintain regular Analytical reports and their optimization.
• Calculating business cases in implementation of new sales packages, new business initiatives.