Career Summary

• 15 years in Legal, technology Insurance services industry with broad experience in Enterprise Architecture Infrastructure at companies including Wilson Elser, MetLife, Ness Technologies, etc.
• Continuous development in IT Services Management ITSM and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements
• Advanced knowledge of system design processes, coordination of engineering execution, to ensure delivery of solutions on-time and testing tools.
• Communication skills including meeting facilitation and experience communicating and presenting solutions for business problems to business stakeholders.
• Proactive and able to work as a team member as well as independently with excellent communication, influence and negotiation skills
• Highly proficient using the following tools Visio, Project, SharePoint, Office Suite

Professional Experience

Manager of Network Operations Confidential

• Responsible for managing all Network and Desktop services for 1600 user law firm with 25 offices located throughout the Confidential and Confidential Daily management of 8 direct reports who work on Tier 2 3 issues along with multiple projects. Provide weekly reports and metrics to senior management on project updates, issues and recommend solutions to increase department efficiencies.
• Currently managing the VDI rollout using Citrix XenDesktop and VMware platforms to all front office users. Required the design and build of different images for the various groups and applying complex policy structures.
• Rebuild of IT Infrastructure in co-located datacenter to Cisco UCS blade platform NetApp SAN's to create the FlexPod solution for high powered computing and scalability.
• Currently in design phase of west coast datacenter which will act as a distribution point for data to west coast office locations. This will also be the DR site for the current east coast datacenter with data replication and hot failover capabilities.
• Reconfigured and upgraded all Cisco Nexus 7K 5K infrastructure including a multi-layered QoS model to work best with Citrix VDI traffic.
• Build and rollout of MS Lync 2010/2013 integrated with Exchange 2010 mobile devices iOS Android
• Implemented an efficient and secure Corporate Wi-Fi system utilizing a centralized Cisco WLC appliances NCS in the datacenter which managed 200 WAP's across 25 corporate locations.
• Managed the deployment of all server and desktop equipment for 2 new office acquisitions. Coordinated efforts for the migration of data and services.
• Recruited 3 senior level engineer positions 1 Desktop position to make a total of 8 direct reports within the Network Operations team.
• 8 Direct reports include 2 Cisco Engineers, Vmware Storage Engineer, Citrix Engineer, Messaging Engineer Exchange, BES MobileIron , Windows Server/Active Directory Engineer, Desktop Engineer, Desktop System Analyst.

Project Manager II Confidential

• Responsible for managing projects providing day-to-day support to project team and business units representing a single accountable individual responsible for deliverables including setting up, tracking and reporting on project plans, issues, risks and project financials across multiple work streams throughout all phases of the project life cycle.
• Managed a 33M Global Sourcing RFP initiative which includes business analysis work, financial data analysis, setting up and analyzing metrics, and creation of presentations for senior management.
• Collaborate with key Enterprise Infrastructure, Application Development, and Business Unit stakeholders to develop and articulate a long-term strategy for providing a comprehensive solution for the NICE voice call recording systems used for companywide quality assurance and industry compliance/auditing purposes.
• Define user acceptance test plans and test cases. Coordinate and execute user acceptance testing. Responsible for understanding results and providing sufficient information to senior management to enable signoff on a deliverable.
• Facilitate project meetings Create materials to be used for presentation at working group and senior management meetings to present recommendations in a business-friendly way that identifies any issues, details business/client impact, and builds a business case and consensus for implementation.
• Coordinate complex Corporate Real Estate IT infrastructure moves which support up to 1,500 users across several lines of businesses over multiple phases throughout all US territories. This includes the build out, renovation and abolishment of sites while ensuring on time and on budget delivery.
• Produce regular and consistent reporting of progress and status metrics for both the project team and senior management sponsors utilizing various software tools HP PPM 9.1, Clarity, MS Excel, Visio, Project

DIRECTOR OF Confidential

• Responsible for managing all IT operations for 800 users across 6 locations in the US and collaborated with global IT team for multiple projects that involved all 4 global datacenters 9000 users . Worked closely with senior management to design business improvement initiatives and lead global change management efforts. Worked closely with IT vendors to utilize up-to-date technologies for designing secure and robust network environments.
• Designed and implemented new infrastructure in a hosted datacenter environment to migrate the entire US datacenter, which included the rebuilding of entire network and security infrastructure, to a virtualized environment using VMware with IBM Bladecenter architecture and SRM site-to-site replication.
• Migration of all SAN data from HP to EMC enterprise storage VNX CLARiiON . This required the separation of data using F5 software in a multi-tiered model of SSD, SAS SATA storage arrays.
• Lead major global project to deploy Cisco IP Telephony CUCM to replace numerous traditional PBX systems, which included the integration of MS Lync 2010, Exchange 2007 and video conferencing systems
• Managed the consolidation, migration and setup of new and existing office spaces to facilitate the needs of the changing business model. This included all LAN/WAN infrastructure, server hardware and operating system upgrades to Windows Server 2008 R2 64-bit platform, desktops and cabling requirements for smooth transitions.
• Redesigned Active Directory Group Policy structure for greater control and security on parent/child domains.
• Global Restructuring of Systems including Disaster Recovery planning and the deployment of Data Domain appliances to increase data backup capacity and real time replication across sites.
• Standardization of IT processes in SAP system for various cross-business functions including Finance, Accounting HR
• Served as Tier 3 support for major outages of systems across all US offices and central datacenter including the resolution to complex software and communication issues.
• Performed technical interviews for infrastructure candidates to help increase business pipeline.
• Performed IT infrastructure assessments for potential clients.

DIRECTOR OF Confidential

• Responsible for managing all IT operations with 300 users across 6 locations and in the US. Managed multiple projects simultaneously to greatly improve efficiencies through automation, innovation and process re-engineering to create a strategic business environment. Ensured seamless operations of all hardware, software, telephony, network and security solutions and technical services. Member of executive management team reporting directly to CEO and COO.
• Managed project to virtualize over 75 of all physical servers to a VMware Vshpere 4.x platform reducing future hardware capital expenditures by 30-50 implemented a reliable business continuity plan resulting in zero downtime in the event of disaster.
• Developed and implemented a long term strategic business plan to align IT with the short and long term needs of the firm for growth and adaptability with technology trends. Developed policies to standardize project scope and procurement procedures with outside vendors.
• Moved primary data center to new location with zero downtime or loss of productivity. Worked with several engineers and vendors to resolve conflicts and successfully complete project prior to deadline saving over 50 of move budget.
• Implemented project to redesign network schema to enhance all connectivity with satellite offices by deploying highly redundant WAN acceleration solution using Riverbed technologies to ensure 99.9 uptime of all systems.
• Lead multiphase project to rebuild the entire network infrastructure from the ground up to a highly robust network with secure seamless connectivity for wireless and VoIP devices.
• Managed project to design and implement an enterprise document management solution resulting in the improved organization of the firm's electronic documents and increased security, reliability and integrity of confidential materials.
• Developed standardized internal procedures, processes, deployment methodologies, and objectives across entire organization to increase productivity, efficiencies and revenue opportunities.
• Performed team assessments and evaluations of all IT personnel. Responsible for the recruiting, management and development of all members of the IT staff.

SENIOR NETWORK ADMINISTRATOR Confidential

• Worked directly under the Manager of Operations in a 500 user law firm with 6 offices nation wide. Responsible for the implementation, management, security and maintenance of over 130 servers across network. Primary focus was to manage projects to upgrade legacy systems and increase overall security to LAN/WAN and ease manageability of entire network while improving efficiencies throughout all IT operations.
• Co-managed massive project to convert from a conventional server environment to a diskless IBM Blade environment using Equalogic iSCSI multi-tier SAN storage solution. Responsible for creating technical documentation for managing all data replication procedures to offsite facilities for backups/snapshots.
• Project manager in the deployment of Windows 2003 server Active Directory from a Windows NT 4 Server environment across entire firm. This included the integration of complex group policies, DNS structure and the development of an Active Directory architecture that would be seamless to the end users.
• Project manager in designing and migrating antivirus and network security solutions by integrating both software and hardware devices for proper management and protection against all intrusion and virus security threats.
• Implemented RSA SecurID technologies for secure remote logon to Citrix and other web servers. Also used for secure local logins to all windows based notebooks.
• Rebuilt entire data backup system to ensure successful disk-to-disk-to-tape rotations were being completed on a daily basis. Tested restores from disk and tape regularly to ensure the integrity of data.

COMPUTER SYSTEMS ANALYST Contract Confidential

• Responsible for the implementation of new desktop and server technologies. Reviewed company wide efforts to identify and evaluate all critical systems for maximum uptime. Designed and implemented security processes and procedures, and performed cost benefit analysis on all recommended strategies.
• Maintained all computer systems including servers, workstations, laptops, printers and multimedia equipment for 300 users.
• Managed primary project to create images and prepare workstations / laptops for distribution to the end-users for Windows XP upgrade using Symantec Ghost software.
• Managed special projects and technical staff, solving integrity and scalability issues.
• Setup and maintained VPN and Citrix remote systems with virtual desktops for access to internal applications.
• Recommended, evaluated and managed the procurement of IT assets servers, pc's, laptops, and other computer hardware/software
• Implemented and provided support for document automation, litigation support and billing software specifically catered to law firms.

SYSTEMS ADMINISTRATOR - Confidential

• Lead the IT efforts of a small sized law firm with the complete restructuring of an 80-user network by implementing updated technologies. Created company IT policies and procedures governing network security, email and internet usage, access control and incident response.
• Designed and setup an in house training facility to increase the user's skill level with various litigation, billing and enterprise software systems.
• Managed servers, workstations and provided high level help desk support while managing a 3 person helpdesk to resolve day-to-day user issues with various software and hardware.
• Setup and maintained dial-up and VPN systems for remote users with high security against intruders and viruses.
• Managed relationships with IT vendors, representatives and distributors to run several pilot groups.
• Maintained document management system across multi platform OS environment Windows/Novell using MS SQL.
• Upgraded backup schema to incorporate more effective usage of network resources with the implementation of a Disaster Recovery Plan which was approved by FEMA.
• Technical Proficiencies
• Platforms: Windows All Server Platforms , Novell, UNIX Solaris , Linux
• Virtual: VMware Vsphere 4.x/5.x, Microsoft Hyper-V, Virtual Server/Desktop, Citrix XenApp / XenDesktop
• Enterprise Applications: SAP, Peoplesoft, Opentext DM, MS SharePoint 2007/2010, Elite, MS SCCM, HP Insight Manager/Openview, HP PPM 9.1, MS Project/Visio/Office all versions , Dameware, Orion Solarwinds, WhatsUp Gold
• Networking: Cisco Catalyst/Nexus/UCS, HP Procurve, Blue Coat, Riverbed, Brocade, Extreme Networks, Citrix Netscaler, F5 networks
• Security: Cisco PIX/ASA, Checkpoint Security, Juniper, Symantec, Microsoft ISA, RSA, WebSense, Palo Alto
• Data Storage: Dell/Equalogic, EMC, Overland Storage, Data Domain, HP Storage Works, NetApp
• Database: MS SQL 2K/2K5/2K8, Lotus Domino, Oracle
• Server Hardware HP Proliant ML, DL Blade series , IBM X platform series, Dell, Sun,
• Messaging: MS Exchange 2K3/2K7 single/cluster , Lotus Notes Domino, Objectworld, BES, MS OCS, Lync 2010
• Telecommunications: Avaya Definity VoIP, Cisco Call Manager/Unity/UCSS/CUCM
• Backup: Symantec Backup Exec/NetBackup, Commvault, ArcServe, AWS, Cloud
• Mobile: Blackberry BES, Apple iOS, Android