Project Manager Resume Profile

Experience

Florida Department of Children and Families, Tallahassee, FL 2011 Present

Project Manager

Negotiated contract services, dates and deliverables
Established vendor selection criteria and evaluating proposals
Met all project milestones
Provided status reports to senior management
Resolved issues with internal and external resources
Tracked project status
Managed team of PMP certified project managers including hiring and evaluating performance
Managed multiple high profile projects including:
Direct vendor selection process for multi-million dollar State contracts including:
Coordinated resources and cooperation between multiple State agencies

Notable Projects

Online Identity Verification for Public Assistance
Statewide Electronic Benefits Transfer EBT Conversion
Significant Accomplishments: The Online Identity Verification and Authentication System project is the first of its kind in state government. As the project manager I developed evaluation criteria for the vendors, led the design team, maintained the relationship with the selected vendor, and worked to devise an approach to contracting with the vendor that would provide the best value to the State. This technology had to be approved by the USDA and the Federal Food and Nutrition Service FNS . I dealt directly with the National Office of the Food and Nutrition Service to provide a business case and justification for the benefits of this system.

Confidential

Project Manager

Served as the My Confidential MarketPlace Statewide Customer Service Desk Manager
Managed all HR related issues for a team of 20 Customer Service team members
Developed documented processes and procedures for the Customer Service Desk
Projected appropriate staffing levels to positively impact the project financials while continuing to maintain project Service Level Agreements.
Served as Stakeholder Management Liaison between Accenture Application Development team, Production Support team and 12 State agencies. Facilitated focus group meetings to develop functional and technical design specifications, project timelines and to resolve project related issues.
Led change management initiative for multiple State agencies to include process reengineering, training, and implementation.
Worked closely with key business users to identify business requirements and areas for process improvement.
Led the projects issue research/resolution initiative. Worked closely with end users to fully understand issues and implement a resolution.
Created system design and system test documentation.
Coordinated efforts between customer service center and the application development team to ensure timely corrections to system error.
Interviewed key members of management to understand and document transaction flow.
Clients / Projects - New Mexico Electronic Child Support Enforcement, Florida Department of Business and Professional Regulations Single Licensing System, and Florida Department of Management Services Statewide On-line Procurement system
Significant Accomplishments: The state of New Mexico was the first state to implement a solution that took all child support functions and put them on the web to provide parents a one-stop portal to handle all their child support needs. The child support project, single licensing project and the eProcurement project were all multi-million dollar projects.

Confidential

Master Sergeant, Retired

As a member of the Confidential/ Army Reserves I had the opportunity to serve in many capacities during my 20 year career. As I moved up through the ranks I held positions as a Squad Leader, Platoon Sergeant, First Sergeant, and Military Intelligence Section S-2 Noncommissioned Officer in Charge. I have earned numerous awards for meritorious service including multiple Army Commendation Medal, Army Achievement Medals, and Army Reserve Component Achievement Medals. During my military career I had deployments to Guantanamo Bay Cuba in support of Operation Enduring Freedom II and Camp Bucca Iraq in support of Operation Iraqi Freedom II. I currently hold a Top Secret Clearance. During my career I had the honor of serving with the 724th Military Police Battalion, 377th Chemical Company, 2nd Brigade, 80th Division Institutional Training , 2nd Battle Command Training Group, 4th Brigade, 75th Division BCTD , and the 160th Military Police Battalion.

Confidential

Reserve Deputy

Perform all law enforcement duties as laid out by the chain of command

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