Project Coordinator Resume
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Jacksonville, FloridA
SUMMARY
- Over 4 years of experience in project management and recent experience in telecommunication, travel industry, business and sales analysis, inventory, distribution and logistics
- Familiarity in writing SQL, PL/SQL, Stored Procedure
- Good understanding in end user requirement analysis and Software Development Life Cycle
- Highly skilled in business development, client relations, and sales projections
- Good team player with the ability to effectively communicate with different teams
- Experience working with senior management, cross - functional teams and professional peers globally
- Highly organized, analytical thinker and a flexible team member who has strong inclination towards learning new things
TECHNICAL SKILLS
Environment: s: Windows Family, Linux (Ubuntu), Tomcat
Languages: Java, C# (MVC Pattern), C, C++, Python, UNIX
Software Packages: MS-Excel, QlikView, MS-Visio, Rally, MS CRM, SAP ERP, Microsoft Project
Web: JSON, XML, JavaScript, JQuery, HTML5, CSS
Others: SoapUI, SharePoint, PlanView, Minitab, JIRA, Smartsheet
Networks: TCP/IP
IDE: Eclipse/MyEclipse
Databases: Microsoft SQL server 2014
PROFESSIONAL EXPERIENCE
Confidential, Jacksonville, Florida
Manager, IT Projects
Responsibilities:
- Migrated from legacy Time Division Multiplexing (TDM) to SIP Voice over Internet Protocol (VoIP) Technology which reduces organizational expenses by 350K monthly
- Ensured timely delivery of an inhouse application development from a proposal phase to post-production
- Effectively managed integrating various applications like Xmedius, Avaya Interaction Center to various business groups within the organization
- Worked closely with the telecom team to upgrade the Advanced Encryption Standard (AES) servers to the current version with all the necessary system manager and patches
- Coordinated and tracked all Vendor Request for Proposal (RFP) and Request for Information (RFI) for Call Analytics and call recording products
- Worked closely with the business to gather requirements to install Symon boards for various groups as a part of integration project
- Created NDA’s and DRF’s in order to initiate Proof of Concept (POC) for various products and vendors
- Acted as a key player in operational budget planning
- Track key project milestones and adjust project plans and/or resources to meet business needs and requirements
- Utilize and implement project management processes and methodologies for IT to ensure projects are delivered on-time, within budget, adhere to high quality standards, and meet the business's expectations
- Creating monthly weekly status reports and financial forecasts to ensure projects were managed in a timely manner and within projected scope for IT business, Governance and PMO
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
Confidential, Altamonte Springs, Florida
Professional Services Engineer
Responsibilities:
- Successful completion of 10-week Training Academy Leadership Development Program and received certificate of excellence
- Developed numerous SQL queries to find solutions for cases provided by clients
- Responsible for gathering requirements for API development and ensure that the clients follow best practices
- Responsible for providing solutions to the clients using QlikView, Tableau, and Excel in order to increase business
- Responsible for sales analysis of the clients in terms of searching, booking, cancellation etc. based on the data collected from the database and advice the sales team for potential business opportunity
- Analyzed and identified the gap analysis of hotel mapping for the clients which increased the business by 68%
- Responsible for sales analysis of the clients in terms of searching, booking etc. based on the data collected from the database and advice the sales team for potential business opportunity
- Provided technical help for clients on a case by case basis through an in-depth analysis of the situation
- Performed technical root cause analysis on system issues and outlined corrective action for given issues with the help of databases, XML, and other software used within the company
- Managed the business relationships between a wholesaler and its clients in order to increase the product sales
Confidential, San Jose, CA
IT Analyst
Responsibilities:
- Facilitated planning and procurement teams in data/ statistical analysis and reporting using Excel
- Communicated effectively with a number of people, ranging from traders to the business owners
- Provided project management assistance, identify risks or changes to project scope and deliverables and effectively communicate to external customers
- Created, revised, and maintained master data, including but not limited to Item Masters, MRP, Purchase Orders, Bill of Materials, Routings, Organizations, Inventories
- Supported new product launches through system setup, initial stock planning, and ensuring appropriate material flow and operational efficiency
Confidential
Project Coordinator
Responsibilities:
- Created project agendas/plans, conducted project status meetings, assigned tasks to team members, assisted in preparation of reports and track task progress
- Supported in conducting meetings with clients to determine their requirements and provided post-implementation customer support to stakeholders
- Established meetings with the clients and financial advisors to determine the budget restrictions for the projects
- Involved in preliminary planning discussions to determine the objectives, scope, constraints, risks, and deliverables of the project
- Identified and evaluated project risks and dependencies which in turn increased the product sales
- Communicated with the clients effectively to make sure the project was going in a steady pace