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Lead Program Manager/senior Technical Project Manager Resume

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New York, NY


  • Senior IT Executive, Lead Program Manager, Project Management Professional (PMP), Agile Certified Practitioner (PMI - ACP), and Six Sigma Green Belt Certified Professional with a total of 20+ years of IT experience with 15+ years of extensive Project Management experience in leading and executing multiple large-scale (ranges from $4 Million to $25 Million Projects) IT Projects, Programs, and Portfolios.
  • Proven success designing and implementing architecture solutions and solid foundational knowledge of Software Development lifecycle with different project methodologies like waterfall, Agile, Scrum, Kanban, Lean and SAFe.
  • Hands-on in supporting teams to remove impediments and backlogs, enhance velocity, and help teams and organizations adopt the agile methodology.
  • Extensive experience in Business Process Analysis, IT Service Management, IT strategy, Project Portfolio Management, and process improvement.


Project lifecycle Management: Budget administration, Security Planning, Continuous Integration (CI) Continuous Delivery (CD)

Project Management (PPM): MS Project, Microsoft Dynamics 365 Project Operations, Smartsheet, JIRA

CI/CD: TFS/VSTS, Azure DevOps, StoryTeller, Task Top SharePoint, MS Visio, PowerPoint, Angular v.12, Oracle, SQL Server

Business Intelligence: Power BI, Tableau, BI Publisher

Configuration Management: Team Foundation Server (TFS), Maven, PVCS

Web Services: Apache Tomcat, Oracle WebLogic, IIS Server

SDLC: Scaled Agile Framework (SAFe), Agile, Waterfall

Cluster: Azure Kubernetes Service

Log aggregation: Splunk ; Ingress controller GINX

Document storage: Azure Storage

Authentication: Azure AD connected to on-premises AD


Confidential, New York, NY

Lead Program Manager/Senior Technical Project Manager


  • Lead strategic direction of IT for company.
  • Establish relationships with all departments and divisions to become point of contact for technology-assisted business solutions and ideas.
  • Lead full life cycle delivery of large cross-functional projects spanning teams across multinationals.
  • Analyzed, identified, and recommended business process and technology solutions for initiatives and programs within Portfolio.
  • Streamlined service delivery process through interactive teams to obtain best practices and procedures.
  • Implemented governance and prioritization steering committee that controlled portfolio of several hundred enhancement projects.
  • Reviewed contract requirements and incorporated specifications into cost estimate and communicated requirements to project management team.
  • Partner with senior leadership and cross-functional teams to imagine, design, develop, test, and launch software that wows community and inspires and peers.
  • Working with cross-functional to identify cross-team dependencies, manage inter-team tasks, and facilitate scrum team in cross locations.
  • Manage all aspects of Major Web Hosting facility through cessation of operations.
  • Preparing Project Charter, Monitoring and Track Progress, developing status reports, resolving issues, and coordinating tasks and activities to complete project goals on Time and within Budget.
  • Initiated Centralized Information Technology Project Management Office (PMO) aligned with Organization Portfolio and Governance processes.
  • Manage project change-orders with Project Management team, and attend site meetings, in addition to field verification of pricing.
  • Mentor and motivate broad range of PMO personnel.
  • Continuous Integration: Increased quality by helping team implement/run daily automation tests.
  • Track and communicate agile metrics, including team velocity and sprint/Program Increment (PI) progress within Scaled Agile (SAFe) Framework.
  • Test-Driven Development: Managed short lifecycle of code development; encouraged developers to debug previously written code and fostered making their changes with confidence.
  • Managing scrum sessions and executing sprint planning, sprint retrospective, and sprint demos.
  • Implemented JIRA to manage and track agile projects in structured manner for entire IT Portfolio and trained teams to adept scrum methodology.
  • Leading offshore SI (System Integrator) team working on Re-platform of unified (from SharePoint to Java stack) Human Resource application ($4 Million) on spring boot-based microservices and hosted on Azure cloud.
  • Optimize resources to manage and support 24x7 high availability, fault-tolerance, and scalability organization teams over 100+ Oracle, SQL Server, Microservices, and PostgreSQL Applications with 3,000+ concurrent online customers running on Solaris and Red Hat Linux platforms.
  • Designed, Planned, and implemented security measures to safeguard vital business data and monitor security for users, databases, and applications.
  • Experience in leading large complex technical projects including Claims and CORE system implementations.
  • Experience with supporting project initiatives related to benefit configurations and end-to-end claims processing.
  • Manage teams, coaching and mentoring high-performing architects and engineers to help them grow their skills and enhance their knowledge of systems and their ability to get things done.
  • Leading Offshore team to convert all legacy Java Applications (30+) to WebLogic 14c and Oracle Reports (300+) to BI Publisher.
  • Determine, track, prioritize and schedule all development and enhancements for over 30+ projects.
  • Assist in strategy selection, procurement, and contract negotiations for all contracted staff coordinate sessions with IT database administrators and developers to brainstorm future enhancements to existing systems.
  • Develop and discuss project plans, deadlines, and statuses for systems migration and enhancements with management.
  • Directed staff to manage and budget time to include possible scope creep for their assigned tasks.
  • Performed and managed user requirement definition, prototype development, technical specifications, user acceptance testing, training manuals, and written and online documentation.
  • Deliver project oversight, architectural review, and Q&A evaluations of blueprint, design, and development for 17 J2EE/CRM projects.
  • Directed highly skilled team consisting of 25+ consultants experienced in all aspects of J2EE, BI Publisher, Microservices.
  • Achieved 25% ROI on one project by optimizing remote site resources while reducing vendors' downtime and credits.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.

Confidential, Atlanta, GA

Sr. IT Project Manager


  • Confidential corporation in creating and deploying structured architecture review processes.
  • Installed and configured SharePoint server to be used as corporate document management system.
  • Designed Process Guide for deploying availability architecture patterns into production for new and current applications.
  • Provided technical services including monitoring, incident, problem and release management functions for test and production cloud environments.
  • Implemented governance and prioritization steering committee that controlled portfolio of several hundred enhancement projects.
  • Facilitated meetings with product owners, business, and cross-functional teams as well as facilitated scrum of scrum meetings.
  • Engaged in simultaneous cost, quality improvement and project management assignments.
  • Work with Portfolio and program managers to manage, support, or create project budgets.
  • Kept project team's on-task by implementing agile methodologies and facilitating sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were performing satisfactorily.
  • Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, and mitigation of risks and issues.
  • Implemented JIRA Tempo Folio to track Portfolio IT.
  • Tracked Velocity: Tracked and communicated team velocity and sprint/release progress.
  • Partnered with subject matter experts in continuous improvement process, upgraded data quality, and recommended innovative information management strategies.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
  • Launched salesforce cloud solution by migrating legacy systems and data to cloud system.
  • Oversaw security and information retention policies and practices according to internal and government-ordered standards.
  • Assist Product Owner in backlog grooming (prioritization & estimation) and establishing acceptance.
  • Create environment and guide teams to self-organize.

Confidential, Dallas, TX

Sr. IT Project Manager


  • Facilitated Backlog Grooming, Sprint Planning, Envisioning, and Retrospective and assisted Product Owner.
  • Provided resources, skill sets, and Proposed changes to support Application and Database functionalities.
  • Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily.
  • Participation in design reviews for upcoming application enhancements, providing on-call support.
  • Iteration Retrospective Session: Reflected on project and process issues and took appropriate action.
  • Picked up best location and created recovery strategies team for Disaster Recovery.
  • Confidential cross-functional team of 14+ developers to provide services for data management, data governance, ETL, data mining, data analytics, business intelligence, and reporting.
  • Communicated with operations team to ensure proper skill set to meet existing project and forecast requirements, resulting in 93% utilization for practice.
  • Devised cutting-edge .NET console program to automate loading and processing of information into newly designed SQL database, which reduced data entry time by 75%.
  • Assured suitable training offerings were provided to employees to further career and organizational development.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
  • Developed and Confidential multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
  • Gathered project requirements through interactions, meetings and walk-throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mock-ups.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Collaborated with business users, technical teams, database administrators and testing teams during kick-off meetings, joint application designing and planning sessions to validate requirements.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.

Confidential, NJ

IT Project Manager


  • Manage resources for a project including the tools, equipment, and project personnel.
  • Develop and implement IT strategies effective in delivering project within set budget and time constraints
  • Oversee the allocation of funds, as well as availability of resources required for a project
  • Use appropriate project management tools and technique to track project performance
  • Conduct risk assessments to identify factors capable of minimizing success of a project
  • Interview and coordinate the recruitment and orientation of project personnel
  • Establish and maintain positive trust relationship with third party contractors and vendors
  • Produce accurate reports of IT operations and present to management
  • Liaise with project team members to come up with solutions for improved technological operations
  • Organize meetings to discuss and review project operational strategies
  • Develop and manage annual budgets for information technology projects
  • Educate and train users to operate new systems or equipment
  • Ensure smooth transition from old technological systems to new ones
  • Evaluate the progress of project to determine the need for adjustment in strategy
  • Attend educational workshops and seminars to update job knowledge and skill.

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