SUMMARY:

• 8 Years of valued experience as a Project Manager where responsibilities included implementing on-site management requirements in project planning, implementation and execution within timeline.
• Design attractive presentations for project lifecycles, updates and expected conclusions.
• Presented Demos of proposed functionality improvements to internal teams and clients.
• Enriched experience in Data Analysis using MS-Access and MS Excel by obtaining data requirements, identified data sources, determined the content of data fields.
• Have good exposure on Service Management concepts and ITIL.
• Diverse experience in Healthcare, Banking, Financial Services, Mortgage and Insurance.
• Deep understanding of enterprise data warehouses.
• Excellent skills in team building, conflict resolution, problem solving, planning, project management and ITIL processes
• Rich experience in IT Infrastructure technology domain with ITIL Process framework, Project Management Skills, Risk Management, IT Service Management and stakeholder management
• Experience working with and managing third party vendors
• Ability to be responsive and make timely decisions results oriented
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Implemented State Immunization Registries HL7 interfaces and worked with other middleware's.
• Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D
• Worked with Rational Suite of tools to create requirements documents Requisite Pro , visual data models Rose , manage and track defects Clear Quest .
• Participating medical research facilities must provide information in an HL7 data format.
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation communicating to users.
• Competent in Creating Unified Modeling Language UML diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling , Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Knowledge with investment banking regulatory reporting regulations like Basel II Accord
• Experience with SOX, Regulatory Compliance and Controls.
• Extensive experience in configuring data mapping between different Databases.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Strong background of Release Management, Implementation, Deployment, Release Management, Technology Readiness, Operational Management and Communication Management.

PROFESSIONAL STRENGTHS:

• Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.
• Computer literate in database management, multiple operating systems, programming language, and software applications with cutting edge knowledge of technology changes and their business implications.
• Proven relationship-builder with exceptional interpersonal, communication and presentation skills
• Goal oriented individual with strong passion and quick learning ability.
• Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.
• Quickly and accurately learn and perform complicated tasks.
• Able to disseminate information in an accurate and confidential manner.
• Able to work under stress and demonstrate respect and care for others.

PROFESSIONAL EXPERIENCE:

Confidential

Role : Project Manager

This project is based on Health Care Reform Technology Program Delivery responsible for the end-to-end delivery of the Health Care Reform capital program, including all the sub-programs and projects aligned with the HCR agenda. The project is aligned by 4 major functional areas: Operations, Product / Underwriting, Other multiple functions included . Program delivery primary responsibilities are to meet end-to-end delivery and SDLC Management of portfolio programs and projects. Monitor schedule risks exist for several provisions due to 16 provision complexities, and non-negotiable deadlines

Responsibilities

• Lead IT team as Program Manager and Sr IT Project Manager for the Affordable Care Act Health Insurance Exchange project, complex Healthcare Reform project to achieve key business objectives.
• Met and exceeded goals for the Health Insurance Exchange for enrollment at 7,300 members, budgets in line and under the set 600,000 and enrollment readiness completed by October 1, 2013.
• Established positive customer relations with Health Insurance Exchange project team as well as state and contract team members for successful project implementation.
• Provided training to internal stakeholders regarding the Affordable Care Act and Health Insurance exchange.
• Provided governing board reporting and developed scorecard on progress against set goals and objectives of the Health Insurance Exchange project.
• Prepared project reports by collecting, analyzing and summarizing information and trends.
• Participated in the development of IT/Business strategy.
• Influenced senior leadership to adopt new ideas, products and approaches.
• Responsible for coordinating with other teams and application areas as necessary to resolve schedule and other interdependency challenges.
• Prepared and modified system interfaces in compliance with the HL7 v2.3 standards for exchange and integration.
• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management communications management human resource management cost management procurement management risk / issue management change management.
• Mentored staff in methodology and consulting excellence and encouraged best practice in enterprise project management and project planning.
• Lead the planning and implementation of project by facilitating the definition of project scope, goals and deliverables.
• Proactively identifying opportunities, conduct analyses, cost/benefit assessments and other IS services.
• Thoroughly provide operational efficiency expertise as process owner.
• Provided risk/issue management and change control management, by hosting multiple meetings on weekly basis to baseline resolutions with Cross-App PMs, Computer Architects, Business Analysts and Business team.
• Good customer handling experience on large SharePoint programs and experience on onsite-offshore working model.
• Proactively managed systems development, implementation and risk via the use of SDLC, Agile, Scrum and Waterfall Methodology.
• Managed and resolved issues pertaining to HL7 messages and databases.
• Established and execute a project communication plan.
• Sought out as point of contact to triage issues regarding initiating, planning, scheduling, estimating, forecasting and coordinating all activities for projects and related release initiatives.
• Created and implemented new Operations and Engineering Engagement Model based on ITIL methodology and Data Center Cost Model for each application to identify TCO.
• Responsible for the execution and delivery of assigned programs and projects within scope, budgetary, schedule, benefits and quality commitment.
• Managed and done integrate Testing process to send specified patient-related HL7 data to various functional managers.
• Developed proficient skill using Pivot table, Insight Analytics and OLAP data drilling.
• Solid understanding of Systems Development Life Cycle SDLC project management, Agile IT Project Management and Scrum Masters.
• Assisted with the preparation of weekly and monthly reports. The creation of these report involve the running of Business Object template and the use of excel spreadsheet to calculate statistics used in the reporting.
• Sole ownership of two important program level reports.
• Coordinated recruitment and selection of project personnel.
• Managed a Work Breakdown Structure WBS over Planview application.
• Acted as an expediter for project tasks and activities, thorough investigated off-schedule conditions and provides information back to leadership team.
• Developed and updated projects plans for information technology projects including information such as project objectives, technologies, systems, information specification, schedules, funding and staffing.
• Responsible for aging projects simultaneously, involving capital projects in updating and consolidating functionality in various systems related to provider.
• Transcribed meeting minutes, including weekly, bi-weekly team meeting and monthly format meeting with executives.
• Resolved conflicts between stakeholders by encouraging de-centralized decision making within teams, provided status reports, presentations and demonstrations to all levels of management both within IT and Business partner groups.
• Managed multiple issues simultaneously, used innovative problem solving and critical thinking approaches to proactively solve a broad range of problems across technologies.
• Developed training plans and materials, including compliance training for the global Technical Assistance Center TAC .
• Developed criteria for CAPAs Corrective Action/Preventative Action related to Health Care Reform, based on research of best practices for Health Care Industry.
• Designed and implemented process improvements, ensured adherence of process documentation to standards, and that processes are efficient, effective, scalable and measurable.

Technology Utilized

• Planview UHG Reporting Tool , Insight Analytics, PROMPT, MS Office, MS Project 2003/2007/2010, MS SharePoint Server 2003/2007, Windows SharePoint Services 3.0, MS Access 2003/2007, MS Excel pivot table, MS Visio

Confidential

Role : Project Manager

This project was based with company that was founded nearly twenty four years ago and maintains active partnership with the Fire Departments, Churches, Boys and Girls Scouts, and neighboring public schools by minimizing the environmental impact of waste material.

Responsibilities:

• Demonstrated track record for implementing and guiding large projects and teams.
• Created project status reports using Microsoft Project and assist in the development of a risk management plan along with communication plan.
• Organized funding by managing events such as school drives and other fundraisers.
• Within project constraints, designed the project and strategic planning using Microsoft Project.
• Managed the day-to-day of business-sponsored projects within budget and scope.
• Analyzed financial records using MS Excel.
• Controlled cost, staffing, performance of component projects and ultimate success.
• Defined projects and performed task scheduling and project breakdown by acting as a liaison between IT department and Business department.
• Worked with various business groups to consolidate the data feeds and helped map and distribute the data for the portfolio management database.
• Extensively used Procurement Life Cycle methodology, which involved contacting suppliers and sending them request for proposals, background review, negotiation and fulfillment to order to select the best possible vendor at best possible price.
• Administered and managed inventory, pickup, and billing, by extracting specific information for statistical analysis.
• Improved the company performance by locking new partners, negotiating engagements and launching new projects.
• Developed and maintained project related documents in the MS-Project 2003. It created the roadmap for the team to follow and abide by.
• Conducted periodic meetings with technical team in order to make sure that developments are adhered to the business requirements and customer's expectations
• Efficiently synthesize project information and accurately establish project scope.
• Set project costs and productivity benchmarks.
• Successfully manage and control budgets up to 50,000.
• Develop good working relationships with stakeholders at all levels to build consensus.
• Effectively lead and coordinate project teams of up to 15 members.
• Solve critical issues in a time-sensitive environment.
• Proven quality assurance, risk management and change management expertise.
• Managed budget for the organization to influence organization's financial profitability.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.
• Proactively managed systems development, implementation and risk via the use of SDLC.
• Evaluated project activities by capturing best practices by integrating knowledge and continually knowledge of risk management strategies.
• Increased the company's growth by securing new partners, consulting engagements and by delivering new projects.
• Responsible for program and portfolio management activities within the Sales and Marketing division.
• Directed the coordination of all implementation tasks using Microsoft Project, involving third party vendors as well as provide consultation to clients on system implementation.
• Managed transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project.
• Provided delivery management to ensure customer satisfaction and reference ability.
• Developed project plans and assumed responsibility for project profit and loss.

Technology Utilized

• MS Office, MS Project 2003/2007/2010, MS SharePoint Server 2003/2007, Windows SharePoint Services 3.0, Microsoft Accessibility Kit for SharePoint AKS , MS SQL Server 2005 Data Analysis Tool, MS Visual Studio 2005, Object Oriented Analysis and Design, HTML, MS Access 2003/2007, Rational Rose, Java, J2EE

Confidential

Role : Project/Business Analyst

This project/system was developed to automate the workflow of the loss control department of AIU. It provided a common platform to different internal users making it easier for them to create, analyze and review multiple service requests at the same time. It also enabled faster decision making by eliminating time consuming activities like typing and collecting information. The system provided high productivity, improved service and better quality by increasing the number of surveys performed by each Loss Control engineer. It performed the following functionalities:

• Survey Requests Reports
• Service Visits
• Activity Management and Tracking
• Workflow Control
• Training and Field Support
• Time and Expense management
• Follow up recommendations

Responsibilities

• Studied the client requirements, gathered relevant information by talking to internal users and finally assuring that the requirements are met in collaboration with the project manager
• After analyzing the requirements drew various use cases to describe how the user will interact with the system
• Performed the role of a mediator between the client and the IT department by continually updating system engineers with the incoming change requests
• Assisted in preparing the Business and Functional Requirement Specification documentation
• Worked closely with developers in translating business requirements into high level design specification
• Applied Rational Unified Process technique in each and every phase of Software Development Life Cycle
• Used SQL Squirrel tool to perform data analysis
• Oversee testing of data acquisition processes and their implementation into production
• Organized various Joint Application Development JAD sessions with different groups of users in order to brainstorm, explore options, weigh approaches and make decisions on which data and decision support applications would be most beneficial

Technology Utilized

MS Office, MS Project, Windows/Unix, Java, JSP, Sybase, Weblogic, Requisite Pro, Rational Rose, MS Project, MS Office

Confidential

Role : Senior Technical Lead/Business Intelligence Systems Administration

Confidential . is a diversified, worldwide company specializing as manufacturers' representative, distributor, and exporter of equipment and replacement parts for the petrochemical, mining, chemical and other industries. Operating throughout the world from our headquarters in Confidential and through our wholly owned overseas branches and affiliated offices, we offer continuous, expedited, and efficient service. Technical lead of a small team in a fast-changing field. Achieved success on multiple diverse projects by exceeding the demands to learn quickly, be versatile, and take on varied roles and responsibilities with enthusiasm and interest.

Responsibilities:

• Managed configuration of a unique-in-the-industry mobile learning laboratory that was the foundation of a successful education program.
• Employed advanced configuration management skills to operate as many as 20 incompatible and conflicting software products on a single platform utilizing COGNOS.
• Developed and executed processes to ensure that labs were quickly and reliably configured using rigorous testing procedures, a master machine, and ghosting protocol.
• Researched functionality of e-learning tools, learned the tools and then built complex prototypes.
• Demonstrated the prototypes in a decision-making review to facilitate tool selection.
• Prevented risks that occur with unlicensed software by maintaining extensive list of software licenses and updates, ensuring current versions.
• Negotiated with vendors to acquire complimentary licenses for laboratory software.
• Defined project and performed task scheduling, work breakdown structures using Clarity application.
• Took a full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and interdepartmental relationship.
• Led team that provided production and project support for desktops, networks, telecommunications and applications.
• Performed day-to-day administration functions, backup and restoration, file server maintenance, mail queue troubleshooting.
• Supported vastly different infrastructure and application environment.
• Proven technical expertise in the planning, implementations upgrades and rollouts of hardware and software products.
• Studied the client requirements, gathered relevant information by talking to internal users and finally assuring that the requirements are met in collaboration with the project manager
• Efficiently handled various issues from Business by acting as a liaison between Business and IT department.
• Developed, documented, and implemented automated processes using CRM Customer Relationship Management tool Salesplace with emphasis on lead generation
• Identified various crucial and show stopper bugs in UAT phase and extensively used Mercury Quality Center tool to log these defects.
• Performed GAP analysis between current system and the requirements from the business taking into consideration cost benefit factor.

Confidential

Role : Project Manager / Project Analyst

The entire project is based on improving processes and consolidated information successfully deployed web-based online user-friendly interface to capture loan servicing, namely rent roll, occupancy ratio, financial statements, inspection report etc. Final result was better tracking of risks and returns on different portfolios for the investors. Extensively worked with risk management, mortgage loan servicing and commercial, residential mortgage, mortgage pre-payment risk and risk analytics for MBS. The part of the project was also to create a centralized database/Data warehouse.

Responsibilities

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams.
• Involved depth understanding of Credit Risk management for the application.
• Conducted User Interviews and Work Shops to gather accurate Business Requirements.
• Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs.
• Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews group and one-on-one along with JAD sessions.
• Involved in all phases of software development life cycle in RUP framework.
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
• Extensive experience in using collaborative tools like Mercury Quality Center to facilitate development across disparate teams.
• Conducted UAT facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria documented and reported user feedbacks to management team.
• Responsible for tracking and resolution of all discrepancies identified during testing using Mist defect tracking database.
• Analyze requirements utilizing various methods. E.g. sample data from SQL queries, Screen Shots, reports, prototype screens, sourcing information, and other data models.
• Discussed with SMEs across different businesses units to gain solid knowledge of the existing Credit Risk Calculation System and assisted in preparing an advanced Risk Assessment and ROI Management.
• Developed business process models in RUP to document existing and future business processes.
• Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Visio , .NET, Oracle, Crystal reports, COGNOS, IBM Mainframes, RUP, UML, SQL, Basel II, OBIEE ,SWOT analysis.

Technology Utilized

• MS Office, MS Project 2003/2007/2010, MS SharePoint Server 2003/2007, Windows SharePoint Services 3.0, Microsoft Accessibility Kit for SharePoint AKS , MS SQL Server 2005 Data Analysis Tool, MS Visual Studio 2005, COGNOS, Object Oriented Analysis and Design, HTML, MS Access 2003/2007, Rational Rose, Java, J2EE

Confidential

The entire project is based on improving processes by establishing evidence-based approaches for primary care. Assisted with translating evidence based research results into everyday primary care practice by identify best practices and accelerate the measurable and continual transformation of primary care practice towards optimal value: quality, safety, effectiveness, timeliness, access, service efficiency, equity, cost and patient-centeredness. Develop and research new 'optimal' models of preventative, acute, and chronic primary care. Empower patients to collaborate with primary care practitioners to further their health care goals. Improve the health in our communities Promote sustainable models of preventative, acute and chronic primary care. Document return on investment ROI and outcomes from optimal models of primary care. Serve as a conduit linking diverse, disjointed care with a common primary care medical home framework with a common goal of improving patient care.

Responsibilities

Responsible for planning, organizing, writing, and managing primary care outcome study research by developing and implementing health outcomes research projects.

Solicited donations/funding and assisted in organizing events.

Assist Program Director with outreach and coordination with both external and internal staff

Documented internal operations manuals and determine issues and suggest solutions.

Created and generated reports for accuracy, report trends and analyzed issues and suggest solutions