SUMMARY

• I am a seasoned scrum master with 6 years of combined leadership and information technology experience.
• An innovative and proactive scrum master with strong abilities in serving a cross - functional team in a self-organized manner using the agile practices guidelines.
• Skilled abilities to motivate developing teams to achieve set goals to deliver quality software implementation, custom application development, and system integration projects while fostering a healthy agile environment.
• Understanding that servant leadership duties involve serving all the team members to provide them the best comfortable environment they need to boost productivity by shielding them from both internal and external distractions, impediments, and blockages.

TECHNICAL SKILLS

• Agile Methodology
• Servant Leadership
• Decision Making
• Scrum
• Kanban
• LEAN agile
• XP
• Technical Tools
• Confluence
• Planning poker
• Trello
• SharePoint
• Mural
• JIRA
• JQL
• Dashboard creating
• JIRA Align
• Servant Leadership
• Intrinsic Motivation
• Collaboration
• Removing impediments and Risk
• Lean Thinking
• ATDD
• TDD
• Scaled Agile (SAFe)
• AWS
• Meeting Facilitation
• Collaboration
• Conflict Resolution
• Agile Planning
• Interpersonal Skills
• Time Management
• Team Building

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential

Responsibilities:

• Guide my scrum teams and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint.
• Help product owner Refine product backlog in good shape and make them ready for the next sprint
• Organize and facilitate Sprint planning, Daily stand-up meetings, Sprint Reviews, and Sprint Retrospective.
• Help establish proper working relationships with product owners for delivery of the key product and internal systems
• Organize information radiators in JIRA and JIRA Align for each Iteration Review and Product Demo to transparently share.
• Facilitate getting the work done by working closely with development and cross-functional teams.
• Focus on velocity and increasing the performance and predictability of my team.
• Work with my Product owner to align the team with the product vision, sprint goals, and other necessary information
• Mentor my scrum team in developing clear and concise product backlog items
• Proactively addresses systemic impediments to team agility and guides my team on methods to escalate when needed to prevent challenges from becoming blockers
• Seek opportunities for improvement to the overall effectiveness of my teams and the organization
• Responsible for managing the scrum process with the coordination of the scrum team in Agile methodology
• Champion continuous improvement activities to reduce waste and increase productivity and coach my teams to conduct continuous improvement events
• Partner with my product owners to forecast and execute roadmap projects through sprint activities including story writing sessions as well as creating and maintaining release dashboards
• Create an environment of collaboration within my teams that allows for open dialogue and productive solutions for resolving conflicts knowledge of indirect tax and direct tax business processes.

Scrum Master

Confidential, Irving TX

Responsibilities:

• Provided servant leadership, facilitation, conflict resolution, continual improvement, and increasing transparency to the team
• Ensured the Delivery value to our customers quickly with constant collaboration with my Product team on creating beautiful and shippable features in the form of user stories.
• Removed impediments/blockers as well as guided the team on how to resolve impediments independently to keep teams highly productive
• Guided new and existing teams through the ‘Forming, Storming, Norming and Performance’ stages to reach a high-performance status
• Communicated organizational impediments to leadership and cleared impediments for my team
• Communicated team progress to Product Delivery Managers, Product Owners, and other stakeholders
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Ensured that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible
• Helped establish proper working relationships with product owners for delivery of the key product and internal systems
• Facilitated team for better creativity and tries to improve the efficiency of the development team
• Encouraged agile behaviors, norms, and ceremonies reinforce practices, and supports overall team performance and efficiency
• Identified skills and competencies of my team members and adjust accordingly to promote the development and highly effective teams
• Created an environment that breeds trust and collaboration with others.
• Ensured decisions and other constraints affecting delivery were appropriately addressed.
• Guided my team on how to get the most out of self-organization and collaboration to meet team goals and product deliverables

Scrum Master

Confidential, Carrollton TX

Responsibilities:

• Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.
• Facilitate Pre-planning and PI planning event

Customer Service Representative (Lead)

Confidential, Nashville TN

Responsibilities:

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Received inbound and outbound Calls.
• Listen attentively to the caller needs to ensure a positive customer experience.
• Access electronic and paper cataloging systems to look up product information and availability.
• Strive for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds