Profile

• Professional information technology executive with over 17 years of significant, progressive experience leading large project delivery, IT operations and support teams of 20 people. Established a superb record of developing strategic technology solutions t business problems for professional services, manufacturing, market research, insurance and financial services organizations, with large and complex demands for business technology. Areas of emphasis include: enterprise application strategy, selection, modification and implementation master data management and data modeling, transformation, and replication regulatory compliance and litigation preparedness private and public cloud strategy and implementation business resilience strategy, implementation and test information security and risk management marketing and customer relationship solutions data center technology refresh, system migrations and platform transitions and mobile and remote access technologies.
• Led program and project management, and solution delivery and support of a full range of enterprise applications, mobile platforms while partnering with providers of cloud solutions, software as a service, and global infrastructure services through several migration cycles and project phases from initiation and requirements t production go-live and support transition.
• Established and followed project management and support processes compliant with PMI, SDLC, Agile and ITIL for implementing and supporting enterprise software applications and infrastructure.
• Practiced at clarifying current business processes and vetting future business requirements. Quickly envisions appropriate business and process changes and leads cross-functional teams t deliver transformation initiatives.
• A pragmatic, persistent consensus builder able t overcome resistance t change and earn respect of end users, technical staff and key stakeholders.

Core Competencies

Key Accomplishment Facts

• Designed and built an enterprise-wide information technology platform that enabled annual revenue growth of 9 per year from 35 million t 75 million over a ten year period.
• Led a series of business process optimization, application and infrastructure design and build projects and programs that removed inefficiencies and increased revenue generation productivity by 35 .
• Managed a series of technology refresh, transformation, and migration projects and programs for large global enterprises full lifecycle from stakeholder requirements t solution design and implementation through go-live and warranty.

Professional Experience

Senior Project Manager, Confidential

• For client Confidential a division of Confidential specializing in voluntary benefits for employers and employees including life, critical illness, disability and accident insurance products.
• Initiated and led a program work stream t plan and execute all release and deployment and transition t support activities of a multimillion-dollar, multi-year transformation project t replace a legacy policy administration system with a software as a service SaaS solution.
• Partnered with program leads, software service provider and client IT Operations t develop a strategy and plan t achieve the following objectives:
• Successfully plan, schedule and control the build, test and deployment of the solution t a live, in-production state through a series of phased releases of code, configurations, integrations and data migrations
• Transition of the solution int a fully-supported service during the warranty period and parallel project/live period during subsequent phases of the program
• Provide ongoing support and monitoring of the business transformation activities required t successfully transition the solution int the new or changed business processes and roles/responsibilities

Senior Program and Project Manager, Confidential

• Managed enterprise-wide, global technology infrastructure programs and projects supporting application development projects utilizing SDLC and Agile methodologies for the Client Access Technology group within Treasury Services line of business in the Corporate Investment Bank of Confidential
• Managed the design and delivery of complex, multi-tier infrastructure environments for all stages of the SDLC lifecycle from development and quality assurance t performance, production and disaster recovery environments, including web, middleware, database, load balancing, network security, storage replication, access control, application and infrastructure monitoring, across multiple global data centers.
• Led and supported the planning and execution of in-region and out-of-region disaster recovery and resiliency test exercises, dress rehearsal and production cutover go-live events.
• Led and supported the planning and execution of infrastructure migrations of business-as-usual production systems during limited production maintenance windows.

Projects and programs included:

• ConfidentialACCESS Online Next Generation Technology Refresh Managed an in-flight program, t upgrade and simplify infrastructure environments across corporate data centers t enable the continued rollout of the next generation of J.P. Morgan ACCESS, an online, electronic banking portal serving 25,000 corporate, financial institution and commercial banking clients of Treasury Services representing 155,000 users worldwide.
• Confidential ACCESS Host-2-Host Technology Refresh Managed an in-flight project, driven by regulatory requirements for increased resilience in secure payment file transfer, t upgrade 52 servers and add multiple stripes of integrated infrastructure environments across corporate data centers.
• Enterprise Reporting Engine Initiated and managed a project, driven by requirements t save 1.2MM in software licensing fees, t deliver highly-available and scalable infrastructure and migrate a large number of clients from proprietary t open source solution delivering on-demand business intelligence reporting across multiple data centers.
• Enterprise Server Restack Initiated and managed a program, driven by data center business and technology requirements, t coordinate infrastructure restack and decommission projects t recover white space in corporate data centers. Program relocated or decommissioned 1,948 servers and related devices within five 5 data centers t deliver 22 zones for technology refresh, recovery of capacity, or data center exit.

Senior Program Manager Confidential

• For client Confidential the Information and Consultancy Division 28,500 employees in 100 countries of The WPP Group, plc United Kingdom , the 10B communications services conglomerate.
• Initiated and led an enterprise-wide, global Business Resilience and Disaster Recovery Management program across the 13 operating companies and shared services organizations that make up Kantar Group, a global market research and digital marketing group.
• Program was embedded within Enterprise Risk Management function for the IT shared services organization responsible for partnering with all operating companies on IT controls and compliance strategy, risk assessments, audit support, and certification planning.
• Partnered with senior IT leadership from each operating company t guide business continuity planning initiatives including business impact analyses, risk assessments and remediation planning, and disaster recovery plan development and exercise.
• Provided leadership t a team working across Kantar Group operating companies and shared services organizations t achieve the following objectives:
• Identified gaps and opportunities in current operational and business resilience capabilities.
• Created road map for achieving more robust operational and business resilience capabilities.
• Guided the development of Business Continuity Management system based upon international standards and good practice guidelines.

Senior Program Project Manager Confidential

• Managed a series of enterprise-wide, global information technology infrastructure and application projects, conducted during a global data center migration from one corporate location t tw geographically separated collocation facilities:
• Content Management t Master Data Management Managed a project t deliver the global implementation of infrastructure supporting an SAP-based solution enabling enterprise-wide management of content and change of regulated documents t meet compliance requirements. Project on roadmap t master data management and included reengineering document change control process t align with new corporate change control process, transforming metadata and migrating 2 million existing documents.
• Content Management for Compliance Managed a project t deliver the global implementation of infrastructure supporting an enterprise-wide production design and document lifecycle management system for maintaining medical device design control records t meet compliance requirements for research development and manufacturing controls.
• Order and Invoice Management Managed a project t perform an upgrade and data migration of the enterprise EDI platform supporting 190 million in orders each month. Project delivered new infrastructure and migrated data and B2B connections.
• Workload Automation Managed a project t perform an upgrade and data migration of the enterprise workload automation platform supporting over 4,800 scheduled automation jobs. Project delivered new infrastructure and migrated data workload automation connections.
• Mobility and Access Management Managed a program t deliver a worldwide technology transition of a VPN solution supporting end users and business partners.
• Select Accomplishments as Program and Project Manager:
• Managed large global business application and technology infrastructure projects and programs, including the delivery of technology components of large global business application development and upgrade projects.
• Established and facilitated steering and governance of projects, programs and work streams.
• Initiated and managed programs of related projects t track interdependencies and drive efficiency of delivery.
• Led initiation and planning efforts for large, complex projects, programs and work streams t reach agreement on scope, requirement, design, schedule, governance and management of finance and risk.
• Coordinated discussion and built consensus across technical and process ideologies among leaders of enterprise IT Project Management Office PM , IT Architecture and Engineering, IT Operations, IT Finance and global outsource provider of infrastructure and support, both onshore and offshore.
• Worked with the business and technology leaders t prioritize the portfoli of IT infrastructure projects and communicate the impacts of those priorities on other projects.
• Performed hands-on supervision of technology projects supporting business requirements gathering, application selection, implementation, upgrade, migration and retirement.
• Facilitated group interviews with stakeholders, gathered and analyzed requirements, and coordinated the assessment and selection of vendor solutions.
• Managed the creation of detailed requirements and technical design documents and communicated project goals and updates t all participants and stakeholders.
• Identified, managed and reported, with appropriate level of detail, on the delivery and financial performance of projects including risks related t change of scope, timeline, costs and ability t meet delivery expectations.
• Engaged change and release management groups t assure production continuity and release management in development, quality assurance and production environments.
• Initiated process improvements in project financial estimating and accounting. Exposed process disconnects and delivered a rapid and repeatable method t establish a Bill-of-Materials-based project budget including current- and future-state operating costs both insourced and outsourced. Resulted in more reliable Statements of Work and greater visibility int Total Cost of Ownership for IT.

Confidential

14 years of progressive growth in responsibilities across multiple roles

See detailed roles below.

Director of Technology Confidential

• Led the information technology strategy, application selection and support, infrastructure operations and project management functions for a law firm with annual revenues of 75 million and more than 250 users across five practice groups and tw offices. Managed annual technology budget of 4 million. Managed projects and programs t implement comprehensive information technology solutions t business problems in a timely and cost-effective manner. Tactically assessed priorities and redirected efforts as business needs required.
• Supervised IT operations and led a team of 14 information technology professionals.
• Performed hands-on supervision of projects and development of engineering talent.
• Led infrastructure and business application selection, implementation, upgrade, migration and retirement projects across the business.
• Facilitated group interviews with stakeholders, analyzed requirements, assessed and selected vendor products, and implemented solutions. Evaluated resulting product usage, analyzed modified requirements and implemented revisions.
• Created detailed requirements and technical design documents and communicated project goals and updates t all participants and stakeholders.
• Managed vendor relationships and negotiated contracts and statements of work.
• Monitored and reported on the delivery and financial performance of all projects.
• Identified, managed and reported on risks related t timeline, costs and ability t meet delivery expectations.
• Managed changes t scope of individual projects, relationships between projects, and allocation of resources across all projects.

Confidential

IT Operations and Solution Delivery Experience:

• IT Leadership - Developed and coached a highly-motivated team providing comprehensive technology support and project management consistently recognized for its strong solution delivery performance. Results included a wide range of tools enhancing staff productivity, streamlined business processes and near-zer unplanned downtime of systems for more than ten years.
• SDLC - Established the use of project management disciplines for structured software rollouts, including requirements analysis, solution evaluation, functional test groups, and customized training solutions. Resulted in repeated smooth and effective migrations across all platforms with zer interruption of service t the organization.
• Litigation Discovery - Guided the establishment of a litigation technology department. Led the introduction of project management methods for litigation case management. Supervised development and implementation of eDiscovery and litigation preparedness procedures and exercises. Managed projects for application selection and implementation and managed the support of litigation case management and eDiscovery systems. Resulted in the development of an eDiscovery practice and in a large number of successful outcomes for clients.
• Mobility and Access Management - Designed and led the implementation and 24x7 support of extensive remote access capabilities for individuals and teams working remotely, traveling domestically and internationally, as well as remote trial teams with courtroom and war room technology. Led the introduction of complete mobile device services and support, including BlackBerry, iPhone/iPad, Android, across multiple carriers, t over 200 users. Resulted in quicker response t client requests and national and international expansion of client base.
• Business Resilience and Cloud Computing - Directed disaster recovery efforts through three high-rise floods. Guided the development of a business continuity plan. Managed a program resulting in the delivery of a private cloud providing fully-resilient infrastructure support. Directed the transition of numerous services t virtual private cloud providers. Results included a flexible, scalable and reliable platform that delivered applications and services, reduced power and cooling requirements, and provided geographic diversity t ensure business continuity.

Project Delivery Experience:

• Business Process and Client Engagement Support - Managed the analysis of a critical business process and a project t implement a customized business intake workflow system that delivered real-time access t information required t evaluate and approve new opportunities. Resulted in more rapid intake of opportunities while protecting the firm from potential legal and business conflicts of interest.
• Enterprise Resource Management Managed multiple implementations, upgrades and data migrations for an enterprise legal practice management system including standard accounting and finance modules for billing, accounts payable, accounts receivable, general ledger. Led in the integration of related enterprise applications, including enterprise performance management and business intelligence tools, across multiple upgrade cycles. Resulted in structured maintenance and upgrade cycles, improved productivity, and increased billing resolution.
• Enterprise Content Management - Managed a project selecting, designing, configuring, and implementing a client-matter-centric document and email management system. Facilitated group interviews with stakeholders, analyzed requirements, assessed and selected vendor products, and implemented solution. Evaluated resulting product usage, analyzed modified requirements and implemented revisions. Resulted in improving team collaboration by organizing client-matter-related emails and documents together in a shared folder structure.
• Master Data Management - Led a project t build a master data model, specify source data repositories and automate data replication t ensure data integrity and t eliminate repetitious data entry for client and personnel data shared among directory, document, email, records, financial, business intelligence, human resource, talent management, and client relationship systems. Drove the analysis of key business processes t identify appropriate source data repositories, map data consumption flow, establish data governance procedures, and build the replication of master data across systems. Managed the transformation and cleansing of master data among connected repositories. Resulted in increased data integrity, eliminating repetitious data entry and streamlining business processes.
• Business Process and Human Resources Support - Managed the analysis of a critical business process and a project t implement a new personnel intake process, new employee orientation, and a talent management system that streamlined the recruitment, on-boarding, and performance evaluation of talent. Resulted in more effective recruitment, integration, and retention of talent.
• Digital Marketing and Customer Relationship Management - Managed a project selecting, designing, configuring and implementing a client relationship management system. Facilitated group interviews with stakeholders, analyzed requirements, assessed and selected vendor products, and implemented solution. Led the implementation of data change management procedures. Evaluated resulting product usage, analyzed modified requirements and implemented revisions. Resulted in more effective management of client business development and a substantial increase in cross-practice client engagements.
• Regulatory Compliance - Led a task force addressing compliance with HITECH/HIPAA requirements for law firms t secure Protected Health Information PHI in client data. Managed a project t implement practical and effective security controls. Resulted in implementation of policy and control procedures for securing PHI.
• Social Media and Business Development Support - Led a task force recommending and implementing policies and best practices for the safe and effective use of social media sites for client business development. Analyzed internal and competitive usage of social media developed and gained approval for a productive policy conducted training for attorneys and key leaders evaluated impact on client business development. Resulted in more effective adoption of social technology for business relationship development.
• Manager of Network and Web Development Confidential
• Led a staff of ten technology professionals. Managed a top-down LAN and WAN network redesign and migration project.
• Web Development and Digital Marketing Support - Supervised development and management of public web presence at across three major revisions of technology. Resulted in ability t deliver a consistently strong brand and relevant content supporting business development and client retention goals.
• Data Center - Led a project t upgrade the primary data center including electrical, environmental, fire suppression, security, and structured cabling. Resulted in increased system capacity and availability.
• IT Service Management - Created a Technology Service Desk and implemented support processes compliant with ITIL. Resulted in efficient resolution of technical issues and cross-training of support personnel.

Network and Systems Administrator Confidential

• Administered networks and systems in Chicago, Denver, and Confidential Managed various projects involving application and infrastructure upgrade and data migration including financial management, document management, email, and litigation support systems.
• Technology Transformation - Performed project management for a multi-office migration from Token Ring t Ethernet. Resulted in eliminating network faults that interrupted business.
• Prior Experience
• Information Technology Manager Confidential
• Technical Director Confidential
• Technical Addendum
• Information Technology and Business Management Skill Set