Professional Summary and Skills:

I always like to perform the role of a change-enabler. Innovation is my favorite business term. Morphing to keep with it is something I aim for. This makes me feel satisfied when I see that my efforts are both helping the company and the people that are affected by it. At most, helping the company to be profitable and retain clients are my key objectives. I'm a dedicated professional with extensive experience in project management, business analysis, business solutions architecture and IT management. Hands-on experience in implementing enterprise company projects - from inception to implementation. Proven ability managing key and multiple projects. Excels in team development. Able to adapt within diversified community in managing multiple projects while utilizing effective project management best practices.

• Industry: Financial, Banking, Manufacturing Software Hardware , Healthcare, Consulting, Retail

• Methodologies: Agile, LEAN, Kanban, PMBOK, BABOK, ITIL, Six Sigma, MOF, SDLC, SCRUM, JAD, Kaizen

• Memberships: ISACA Information Systems Audit Control Association , PMI Project Management Institute , IIBA International Institute of Business Analysis

• Projects: Applications Systems - Business Process Improvement BPI /LEAN, BCM/DRP compliance, Enterprise Billing System EBS , Integration of Dynamics/Great Plains System - with CRM System, Billing System, MS Dynamics/Great Plains Accounting System, A/P Automation, Wireless Integration with CRM, Virtualization of Dynamics/Great Plains Accounting System, CRM ERP System, Data Integrations, Data Mining/Warehousing, Electronic Health Record EHR System using Generations , Integration of EHR Generations with QuickBooks Accounting System, Customer Service Management System, HR Management System, Order Management System, Helpdesk Support System, Business Intelligence BI , Workflow Automations, Customized .Net Applications, Customer Web Portals, Reporting System Crystal Reports and MS SQL Reporting Services SSRS , SharePoint Teamsite, Digital/internet/Social Media Marketing, Website Redesign/Wireframes, eCommerce Online Store, Policies, Procedures Systems, User Acceptance Testing UAT
• Infrastructure - Business Continuity/Disaster Recovery of Critical Systems, Network and Security Infrastructure Network Operations, Security Operations, Network and Security Upgrades, Data Communication Upgrades, Data Center Consolidation, Migration and Virtualization, Quality Assurance User Acceptance Testing, Wireless LAN Connectivity, Intrusion Detection System IDS , VPN, Server/Desktop/Application Virtualization, Windows and Linux Server Farm, Enterprise Backup Solution, IT Services Outsourcing, IaaS/SaaS Cloud Solutions, Service Now, SharePoint 2010/13, JIRA System

Professional Experience:

Sr. Business Solution Analyst Director - Confidential

• Lead in the development and execution of the team's transformation plan business process improvements LEAN initiatives . Improve business processes and supports critical business strategies by directing the development, implementation, and maintenance of business applications systems. Strengthen the Finance department's infrastructure and adapt to evolving market/customer needs. Responsible for the department's financial management on IT services/projects. Responsible for the overall system design. Document development requirements for database, applications, and operating system environment. Work closely with business and technology to understand business processes, business needs and concerns to align with the company's growth strategy. Analyze areas of need and design options to size up solutions to solve business needs. Develop requirement specifications. Assess and oversee all technology-related compliance issues information security, business continuity, user access and data integrity . Identify and mitigate technology risk within the Finance structure. Direct the research, development and testing during implementation of systems applications and related tools. Lead and manage the product management, business analysis and project management of new application and systems. Identify potential business partners/vendors and help negotiate agreements.

• I am still at Direct Edge, but the merger with another company and not able to relocate at this time necessitate me looking for another opportunity.

My Latest Achievements:

• Co-developed with the CFO the team's transformation plan effective and efficient use of systems and applications lower TCO and higher ROI and alignment with IT governance initiatives.
• Use of ITSFM IT Service Financial Management on department's IT projects IT planning budgeting, cost-control/accounting
• Implemented the improved billing system - led and managed the product management, business analysis and project management. Built for better receivable management process.
• IT governance focus on risk change management, value delivery BCM/DRP based on FINRA 4370 rule/OCC/ISO requirements , ITIL
• SOX and BCM compliance testing, review/assessment, updates , DRP, BIA, policies procedures
• Introduction and usage of IT best practices SDLC, Agile, Scrum, Kanban, ITIL
• Implemented data integration on MS Dynamics/Great Plains system Billing, SO, GL, A/R, A/P, Concur SaaS T E solution
• Management of Accounting system MS Dynamics/Great Plains and its alignment to department processes corporate compliance
• Implemented business process improvement/LEAN process Concur SaaS solutions Expense, Travel, Mobile , EDD electronic document delivery system, A/P automation, A/R automation, billing process improvements
• Implemented cloud computing solution SaaS Concur T E solution, A/P automation improved TCO and ROI, process improvement
• Designed and developed business analysis and project management, end-to-end the Finance SharePoint team site improved team collaboration
• Management of SharePoint teamsite
• Management of DPMO using SharePoint
• Designed and implemented business continuity and disaster recovery plan MS Dynamics/Great Plains and Billing System
• Developed and implemented policies and procedures on systems and applications
• Developed and implemented user acceptance testing UAT preparation and management
• Developed test processes
• Implemented documentation process with SharePoint workflows, diagrams, user guides IT Governance Compliance, DRP/BCM
• Conducted SharePoint team training and on-going support

Systems/Business Analyst-Project Lead

Confidential

Completed business analysis of the Client Service Group CSG . Focused on the detailed analysis and implementation of LEAN Business Transformation recommendations for the technical teams. Recommended LEAN business process automation and self-service solutions.

Achievements/Project Details:

• Worked within EPMO office to ensure project management standards and processes are implemented within the project portfolio.
• Participated in building knowledge warehouse to be used in system redesign, automation and self service options as part of business process improvements initiatives.
• Completed knowledge capture current state analysis , business requirements gathering, functional, implementation requirements and documentation of technology initiatives focused on customer service, business process improvements and related organizational team restructuring. Included use cases, workflows and process diagrams.
• Worked with functional managers to: 1 Complete knowledge capture 2 Track and communicate project status 3 Coordinate and manage user/stakeholder sign-off process 4 Recommend process improvements.
• Worked with business units to: 1 Communicate with users to gather and document business requirements 2 Develop functional requirements and uses cases 3 Build user relationship and manage expectations.
• Acted as the technology liaison between business and application team within the Enterprise Service Center and Business and Technical Support teams.
• Introduced ITIL, Six Sigma and BPI methodologies on the project.
• Business applications/services of the project Global Corporate Actions GCA , Insurance Retirement Services, Mutual Funds, Omgeo, Fixed Income Services Mortgage Backed Securities, Government Securities, CMU , ACATS Automated Customer Account Transfer Service , CBRS Cost Basis Reporting Service .
• Technology components of the project 1 Connectivity options SMART Securely Managed And Reliable Technology , SFTI Secure Financial Transaction Infrastructure , SWIFT Society for Worldwide Interbank Financial Telecommunication , BT Radianz, Service Providers/Bureaus and WebDirect/Portal 2 Protocols for data transmission NDM/Connect Direct, FIX, MQ WebSphere, SFTP, FTPS, FTP and SWIFT 3 ISO Standards - ISO 20022 and ISO 20015.

Administrator/Business Analyst-Project Manager Confidential

A company that delivers healthcare support and services to public and private sectors.

Managed the development and project implementations business analysis and project management , operations and support of all IT related resources. Performed IT financial analysis. Managed project budget, resources and implementation from initiation, planning, execution to closing .Managed the business process improvement LEAN initiatives. Co-managed the other dynamic business operations Administration, Sales Marketing, Finance and HR . Worked as a liaison between the company and the public healthcare system.

Achievements/Project Details:

• Developed and managed the business documents and publications - business requirements, business and project plans, business-continuity plans, employee manuals, benefits materials, marketing brochures, policies/procedures, presentation materials, press releases, print and online newsletters, product literature, proposals, research publications, script writing, service level agreements, wireframes, webpages, online forms.
• Designed business solutions to improve efficiencies reduce billing issues, client care intake, A/P, A/R thru BPI LEAN initiatives
• Performed/completed requirements gathering, documentation of business process flows and process improvements.
• Managed and implemented the design, deployment and support of IT services/applications and infrastructure projects supporting the business applications Electronic Health Record system EHR-Generations , SiteFinity Web Content Management, website design and wireframes, Maximizer Enterprise CRM/Contact Management, Data mining/warehousing for the contact management system, QuickBooks Accounting system, QuickBooks Accounting integration with EHR for billing system , Intranet/collaboration thru cloud computing, MS Office upgrades, Apple Macs/tablets and OS X/IOS, IT infrastructure router, switches, Netservers, firewall, Wi-Fi, Remote access, Windows Server, MS Exchange, WindowsVista/7 .
• Completed the business case and managed the critical project to make the company recognized as a healthcare provider for the public/government healthcare system and its crown corporations and other healthcare units. Completed the contract negotiations and compliance.
• eveloped a marketing plan with special focus on digital marketing internet and social media marketing. Defined the company's marketing digital strategies and tactics. Initiated and managed the company's digital marketing and social media resources website, Google Adwords, Facebook, Twitter and LinkedIn. Implemented social CRM. Website redesign/rebuild.
• Used SWOT analysis in digital marketing analysis to improve company's market and competitive position led to maximize usage of internet/web services to help streamline operations and improve sales and marketing results.
• Built a healthcare professional/helpdesk support system as an add-on module to the EHR system to capture more details on issues from the field using the customer service module of the CRM solution .
• Developed and managed the company's B2B business-to-business relationships with the government healthcare system to use the company's services to complement the service provided to the public.
• Developed and provided helpdesk support system using the customer service module of the CRM solution.
• Managed a team of fulltime office administrators and 3 to 6 web analysts practicum students for the internet and social media project initiatives.
• Designed, deployed and managed the employee's intranet/collaboration service using cloud computing Saas and IaaS .
• Developed and provided employee training business healthcare and operations procedures.

IT Management/Senior Business Analyst-Project Manager Confidential

A company that develops and delivers CRM/sales force automation solutions and professional services globally.

Provided IT management hands-on leadership and strategic technology directions to senior management. Worked directly with the CFO who then became President of the company. Led all aspects of strategic IT planning and project deployments network infrastructure and systems/application project implementations. Performed business solutions IT financial analysis. Transformed the IT team into a strategic business partner with use of IT best practices/frameworks LEAN principles . Led the development of business cases/analysis and management of major projects. Worked and managed vendors RFPs, contract negotiations and procurement process .

Achievements/Project Details:

• Led the business analysis and project management of successfully implemented key projects for operational efficiency and cost-saving measures CRM/ERP Maximizer Enterprise System, head office global offices , Great Plains/MS Dynamics Accounting system implementation head office global offices , Customized billing system Finance department , Mobile CRM solution integration of mobile CRM and Blackberry , Data Mining/Warehousing ETL tool: SSIS , Order Management, Workflow Automations, Web Portals, Reporting systems Crystal Reports and MSSQL Report Service , MS SQL projects, Data warehousing/mining, SharePoint content management/collaboration for use by Customer Service, Development and IT departments , Desktop Virtualization with Citrix GreatPlains and CRM integration project , business processes improvements , Helpdesk Support System Customer Service CRM Module , online store, website redesign/rebuild/wireframes, network infrastructure upgrades and IT outsourcing.
• Chaired/led the company's Enterprise Project Management Office EPMO and key steering committees to align business needs and technology using ITIL framework Service Delivery and Service Support components with Maximizer Enterprise CRM solution , BABOK, PMBOK, MOF, Agile Scrum and SDLC standards. This included the 9 PM knowledge areas and processes Integration, Project Scope, Time, Cost, Project Quality, HR, Project Communications, Risk and Procurement management . Led the Quality Assurance QA User Acceptance Testing UAT of all company-wide projects. Provided presentations and reported to top management all the project status. Collaborated with other remote offices on company wide projects.
• Performed IT services financial management focus on strategic business decisions and cost-saving initiatives improving TCO ROI, reducing long-term costs, assists in change management process. Track and review operational capital expenses.
• Participated hands-on in requirements gathering, documentation of business process flows and process improvements include use cases, user stories, workflows, process diagrams and wireframes. Done mostly with Sales Marketing, Customer Service and Finance departments.
• Used business tools and process automations for monitoring the effectiveness of IT projects and systems - using MS Project, standard guidelines PMBOK, BABOK, and SDLC , FRDs, TDDs, UDDs, SAD and SRS .
• Managed the development of an e-commerce solution and its website redesign. Deployed the new online store resulting to 100 revenue increases. Project resources used by both the head office and global offices from web hosting, wireframes, shopping cart, credit card processing, inventory control, integration to CRM system, site visitor analysis and infrastructure security.
• Developed and implemented the digital marketing plan with the Sales Marketing departments a PMO project SEO, PPC, Social Media marketing, website optimization, content management, social CRM and video marketing. Redesign and rebuild the company's website.
• Successfully restructured the IT department to achieve functional performance levels to support all enterprise computing needs. Created the IT team model consisting of network analysts, DBA, business systems analysts and web manager to streamline and accomplish operational excellence, following a 50 reduction in the information systems workforce. Developed crossover knowledge transfer, management by objectives MBO and key performance indicators KPI among IT members using SharePoint and a customized customer service module.
• Recommended, managed and deployed key technology solutions - at least 25 budget savings yearly.
• Designed and implemented network and security infrastructure data center projects resulting to system availability of 99.9 uptime in a 24/7/365 environment using HP Netservers, Cisco appliances/devices, E10/E100 internet line, NAS/SAN, Windows and Linux technologies. The data center infrastructure projects included consolidation/migration/virtualization, netservers, blade servers, rack system and other data center major components HVAC/electrical, UPS and the hot/cold cooling concepts . This project also included upgrading the telephone system of the company installation, testing and maintenance .
• Designed and implemented the network operations center NOC , security operations center SOC and remote access solutions Citrix Gateway, VPN, RAS, remote control local and global offices .
• Completed the business analysis and managed the network infrastructure upgrade of the company with Windows, Unix/Linux, Citrix and Blackberry BES solutions. Implemented an HP, IBM and Cisco backend solutions. HP Netservers for Windows solutions CRM/ERP, Windows Server, MS Exchange, MSSQL/Report Service, SharePoint, Crystal Reports , automated deployment/rollout, internet fax . HP Storage server tape solution. IBM pSeries servers for the Unix/Linux server farm web, Sendmail/Qmail mailsystem, DNS/load balancing, T/FTP, IPtables . Cisco appliances and devices for the firewall PIX , routers 26xx to 4xxx series , switches 29xx series and Wi-Fi network.
• Developed and implemented data security, business continuity/disaster recovery plan and test procedures - part of the overall IT audit and ITIL initiative.
• Handled vendor management facilitated communications between company and its vendors/providers.
• Managed a team of 12 technology personnel - Network Analysts, DBAs, Business Analysts, Web Analysts and IT interns.

Project Manager/Business Network Analyst Confidential.

Managed the operations of the network/data/helpdesk/security center in a 24/7 environment. Designed and deployed network for clients. Led the business analysis, project management and network installations Cisco, HP, IBM, PIX/CheckPoint firewall, LAN, WAN . Designed and implemented IT and integration solutions. Provided technical leadership, supervision, mentoring and support.

Achievements/Project Details:

• Managed a team of 6 members in developing project/technical plans and its project management for clients.
• Managed the implementations of assigned network infrastructure projects includes server and desktop upgrades/migrations, data center migration, telecommunication with backbone routers and switches, security and firewall solutions.
• Managed server migration projects for various clients. Performed network acceptance tests. Supported pre and post migration activities to ensure smooth transition. This includes racking and stacking of servers. Prioritized migration issues and escalation to proper level of support. Provided network support during migration.
• Developed a proven system to successfully handle multiple projects and its required documentations using PMBOK, BABOK and SDLC best practices/guidelines.
• Managed the deployment and operations of the new network infrastructure data center of the company with Cisco, HP, IBM, Linux, CheckPoint and Microsoft technologies with core switching, load balancing, firewall and MS Exchange. HP netservers using Windows solutions. IBM RS/pSeries servers for the Unix/Linux infrastructure services web, sendmail, DNS, FTP .
• Interfaced /worked with third-party vendors collaborating with project completions consultants and contractors
• Provided a cost effective network problem resolution process/troubleshooting analysis.
• Developed data security, disaster recovery plan and documentation system.
• Managed QA/Testing for infrastructure and application implementations.

Network Analyst/Systems Administrator Confidential

Managed server farms Windows, Novell and Lotus . Designed, installed and managed the network, internet and intranet resources/services. Developed network and user documentations. Designed and implemented network upgrades and security. Developed the helpdesk support system. Developed backup and recovery plans. Conducted end-user support and training. Supervised the customer support/quality assurance team.

Achievements/Project Details:

• Managed financial systems Accounting system Great Plains
• Designed and deployed a new network infrastructure-Cisco, HP servers, IBM servers, firewall, Windows, Linux.
• Designed and implemented MS Exchange mail system.
• Provided 4-member helpdesk team techsupport to resolve reported and escalated issues from clients and users.
• Participated in the Quality Assurance testing of the products/applications from the Development team.

Hands-on IT Manager. Responsible for managing the IT/IS department. Responsible for understanding the business issues and documenting business requirements and processes within a variety of corporate business areas. Managed the development of business cases as well as the design and implementation of the resulting IT solutions.

Achievements/Project Details:

• Operational Risk Committee active and contributing member.
• Completed the business continuity/disaster recovery plan and information security.
• Network server upgrade upgrade of server farm to Novell LAN solution and Sun Sparcstations head office and branch offices .
• Desktop upgrade bankwide hardware and software upgrade of all PCs head office and all branches, around 3500 bank employees .
• Managed the implementation of the teller e-Banking system company-wide implementation from head office to all branches using Sun Sparcstations on Solaris system and customized RDBMS teller-banking system.
• Managed the leased line network backbone of the banking system and network routers and switches.
• Managed a team of 20 IT personnel business analysts, program managers and data encoders .

Professional Development, Skills and Education

Advanced Courses Taken:

Certifications for Completion: PMP Project Management , CISA September, 2014

Certifications Completed: MCSE, MCP, Cisco CCNA, Network A , Novell Netware, Lotus Notes

Skills:

Applications: