Summary

• Project Management - Served as the onsite principle Network Engineer for over 12 years while working for Nortel and Avaya.
• Provided all logistical support of equipment shipping/shortages/mounting/cabling, and OS installation/Network Integration.
• Strong multi-tasking and coordination skills for managing all facets of multiple complex project teams, ensuring on time, on budget, on target results.
• Accurate and flexible communicator with excellent soft skills in vendor/customer relations resulting in major on time/within budget project closeouts.
• Monitored all activity and issues via an action register/daily reports/management charts until project closure.
• Installed and Integrated Cisco Unified Contact Center Express UCCX for an Airline Operations Control Center OCC .
• Network/Systems Engineer - 10 years of combined VOIP/UC Platform/networking experience on the LAN/WAN/WLAN.
• NOC Environment - Served as tier 2 and 3 network support engineer for large classified Government enterprise system with over 50K Users, 60K TDM/VOIP lines, and 80K devices. Utilized the Remedy ticket system experience.

Technical Proficiencies

• VoIP Protocols: SIP, SIP TLS DOD , H323 video/conference , Media Gateway Control Protocol MGCP , H.248/Megaco.
• Network Operating Systems: Sun Solaris, Red Hat Linux, SUSE Linux, Windows XP/7/8, and Windows Server 2003/2008.
• Network Routing Protocols: OSPF, BGP, EIGRP, MPLS, and RIPv2.
• Network Services: DNS, DHCP, SMNP, TCP/IP, VLAN, FTP, Backup/Restore, Telnet.
• Network Security: SSL Authentication, IPSec, Access Control List ACLs , VPN, Firewall port/protocol security, SFTP, MD5/Radius authentication.
• Network Analysis Tools: Solarwinds Orion NPM, Wireshark, Quality of Service QoS monitoring, Class of Service CoS .
• Customer Premise Equipment CPE : DSL/Cable modems, IADs, wireless routers 802.11 a/b/g/n, Mobile/Ipad SIP Apps.
• Applications: Microsoft Office 2013 Suite - Outlook, Word, Power Point, Excel, Visio, Internet browsers - IE, Chrome, and Firefox

Professional Experience

Confidential

IT Project Manager- Cisco Unified Communications Contact Center Deployment Release 9.1.

• Provided Contact Center IVR functionality/legal requirements to design IVR call flows.
• Tracked equipment shipments and installed Cisco UCS servers, CUBE router, and 2960-S switches.
• Provided power and CAT5 connectivity cabling to AT T Cisco 2901 SIP IPflex router.
• Provided all Silver Airways internal IT and end user group Cisco Agent Desktop CAD and Cisco Supervisor Desktop CSD training.
• Arranged Silver Airways internal Call Manager, Reporting, and Recording monitoring training.
• Authored the Cutover document to cover rolling 30 Operations users to Cisco UCS system.
• Cisco Unified Call Manager CUCM - Business Edition 6000 Version 9.1- MAC, routing, alarms/logging, and trace tools.
• Cisco Unified Contact Center Express UCCX - Version: 9.0- Call Center Management IVR Scripting, CAD, and CSD.
• Cisco Unity Connection Voicemail Platform Version: 9.1- Assigned voicemail box customizations.
• Cisco Unified Intelligence Center Reporting Application Version: 9.0 - Custom scheduled reports.
• Cisco Unified Workforce Optimization Calabrio Recording and Monitoring Application - Recorded for federal mandated audits.
• Cisco Enterprise License Manager CELM - License inventory management server on Windows 7/SQL.
• Configured new Cisco 2960S switches in compliance network security guidelines remote airport stations.
• Implemented new Cisco ASA 5505 firewall for VPN tunnel access from the remote airport stations and home office applications.
• Implemented Cradlepoint 1400MBR business class 4G LTE modems for alternate carrier access during outages.
• Self Employed Small Business/Home Network Consultant part time Sept 2012 to Mar 2014
• Assisted Small Business with CAT5 cabling network integration, internet, and secure wireless access.
• Personal Computer Optimization - Repaired/upgraded computers and small business networks on a part time basis.
• Security Integrity - Removed spyware/malware/virus software from infected devices to deliver the best performance.
• Installed and secured wireless 801G/N routers, PCs, printers. Performed upgrades to OS, hard drives, RAM.

Confidential

VOIP Systems Test Engineer OpenScape Unified Communications UC Platform Stability

• Performed system test execution to all Open Scape Voice OS VOIP platforms to prove serviceability.
• Executed regression test via the HP Quality Center tool suite on a variety native hardware, virtual VMware systems in duplex and simplex configurations.
• Tested the network management functionality of the Customer Management Portal CMP user interfaces.
• Back/Restore, Import/Export, patching, upgrades, diagnostics, user and licensing management.
• Performed new feature testing to ensure product readiness before first field applications.
• Provided lab network connectivity from workstation via layer two switches for new VM server deployments/moves.
• Opened trouble tickets directly to the development team for correction of all minor/major/critical issues.
• Tested corrective software solutions in form of SUSE Linux Enterprise Server SLES service packages, OS ISO images, and patches.

Confidential

Network Systems Engineer Level 3 Unified Communications UC Network Transformation

• Performed network installation/integration on Avaya UC Aura AS5300 VOIP PBX product line in the US Government market.
• Implemented secure encryption methods such mutual authentication, access control list, and IPSec enforcement.
• Performed Customer testing, turnover, and training on Avaya Aura AS5300 Release 2 product in the Federal arena.
• Performed network integration on Nortel Succession CS2100 VOIP product line in the US Government market.
• CS2100 Specific Equipment: HOST/GEO redundant configuration, Passport ERS 5520, Secure Voice Zone SVZ Equipment
• Performed installation Testing and Verification T , customer Site Acceptance Testing SAT , and IA assessment.
• Provided excellent on site support including software upgrades, MRs, and patching with minimal service impact.
• Tracked all software, hardware, and process defects through Clarify or Remedy DB Case/tickets for Customer closure.
• Utilized Network Engineering Specbooks, Installation Manuals, Customer Bulletins, and NTP documentation.

Confidential

Senior VOIP Network Integration Engineer Unified Communications UC Customer Operations

• Performed network integration on Nortel Succession CS2000 VOIP product lines in the CALA market.
• Proficient with all Nortel VOIP Succession Solutions: Tandem, Cable, V5.2, SIP, SIPT, MG9K, and AS5200 aka MCS .
• Utilized the CALA DMS TDM labs to prove ONP software upgrades, Migrations, Conversions patch testing, etc.
• Provided excellent on site support including software upgrades, MRs, and patching with minimal service impact.
• CS2000 Equipment: CCA, Contivity VPN, Passport ERS 8600, Passport PVG/MG, Passport 7K/15K, CBM, SSL, SST, CMT, SAM21, IEMS, GWC, SDM, XAC, MG9K, CICM, AS5200 aka MCS , BCP, MAS, HP Agilent Voice Analyzer.
• Tracked all software, hardware, and process defects through Clarify Cases for Customer closure.
• Escalated customer mission critical issues to tier three/design level subject matter experts when required.