PROFILE:

PMP and ITIL V3 certified Project/Release/Demand Manager with strong end to end Project/Delivery management experience in support domain. Solid understanding of IBM's project management methods, process and tools. Successfully managed Staffing, Releases, Client Demands, Project infrastructure Management, Project Planning, Estimation, Financials, Budgeting, Data Security and Privacy, Client Satisfaction, Risk Management, Quality reviews , Budgeting , Billing Process, Service Level Adherence, Customer Satisfaction, Team and People management, Status reporting, high quality deliverables, and day to day project operations and management.

• 11 years of extensive IT experience with strong problem solving, analytical, statistical and communication skills, experience in designing, development, implementation, maintenance, analysis, support and management of business application software covering diverse areas using different development tools and databases in various platforms. Played various roles in career i.e. Developer, Team Lead, PMO, Business Analyst , Quality coordinator, Delivery Manager , Project Manager, Release Manager and Demand Manager. Member of technical interview Panel on Microsoft Technologies. Also Certified in SharePoint, SQLServer and Dotnet
• Experience on various ITIL processes Release, Demand, RFS, Change, Problem and Incident Management . Developed IBM's Release Management process for the client NiSource, Working on developing an RFS and Enterprise level Demand Management process. Worked on Implementation and measurement of SLA and KPI's for Release and Demand Process. Also working as a Release and Demand Manager for steady state.
• Experience on all aspects of Scrum, including planning, estimation, daily meetings, team collaboration, tracking progress and retrospectives. Experience providing hands-on agile expertise to individual teams on technical practices.
• Worked as Project Manager and People Manager, handled a team of 22 people with 10 resources as direct reportees DRs for people management.
• Extensive experience in working with multicultural teams. Exposure to different global cultures Travelled, lived and worked with teams of various countries Confidential
• Adequate understanding and exposure to different business process i.e. HR, Finance and Quality.
• Certified IBM Quality ambassador, Lean Change Agent, worked as Auditor/Reviewer of other internal projects. Experience in implementation of Lean. White belt in Six Sigma. Extensive experience in independently creation and management of various documents i.e Document of Understanding, Application and Project specific Documents, Cost Case, Communication Plan, Risk and Issue Plan, Communication Plan, HR Plan, Team Charter and Training plan, Quality Plan etc.
• Working currently in USA on H1 B Visa.

KEY SKILLS

Project Management, Release Management, Demand Management, Service Delivery Management, ITIL Process, Project Planning execution and closing, Project Financials and Pricing, Leadership, Team and People Management, Client relationship management throughout project lifecycle, SLA implementation, Change and Problem Management, Conducting and participating in audits and reviews including PMR, Processes like SOX, DS P, KCO etc.Strong Issue, Risk and Dependency Management skills, Interpersonal skills, Management of Cross Functional team, Excellent Communication Skills, Working with Diverse /Multi- Cultural team, Customer Relationship Management, Strategy Planning, Negotiation Skills etc.

• Database skills : SQL Server, PL/SQL, MS Access, Oracle, QMF
• Languages Web Technologies : VB.NET, ASP.NET, VB, VBA, ADO.NET, C .NET, Plumtree Portal, Sharepoint
• Operating environments : Windows Vista, Windows 2000, Windows XP, Windows 7
• GUI :MS Visual Studio, MS Office, Lotus Domino Designer, MS Project, and Mainframe
• Tools : Visual Source Safe, Subversion, ISM Integrated Service Management , TSRM, Remedy
• Processes : Six Sigma, Lean and various Quality related process/tools, Like QMS/OPAL/RADAR etc
• Functional : Finance, SCM, HR, SDLC

Awards and Recognition: Various awards and recognition from customer, few awards are: Orion, Eminence and Excellence, Thanks, Bravo, Spot award at IBM India Pvt. Ltd and Kudos award at Momentum technologies.

EMPLOYMENT SUMMARY

Projects Undertaken in CTS

Confidential

Role Release Manager

Confidential One Link Release Management approach and process is for ensuring successful deployment of projects, enhancements, maintenance, and break fixes of hardware and software in a distributed environment. Release Management takes an end-to-end holistic view of a change to an IT product, application or service and ensures that all aspects of a release, both technical and non-technical, are considered together.Involved in the project, I am working as Release Manager, coordinating the releases end to end. Also handling the Change and Problem Management Processes for KP- Onelink Application.

Projects Undertaken in IBM

Confidential

Project Manager, Team Lead

Confidential is an energy holding company whose subsidiaries are engaged in natural gas transmission, storage and distribution, as well as electric generation, transmission and distribution. NiSource delivers energy to approximately 3.8 million customers located in the high demand corridor that runs from the Gulf Coast through the Midwest to New England. This is an AMS project with applications on Java, Cognos, PL/SQL, Websphere Message Broker, WSS Portal, Maximo, Ventyx, GIS, Sharepoint, Dotnet, PeopleSoft, Plumtree Portal, Intervowen Teamsite, MS Project Server, OpenText etc.Involved in the project for 4.5 years, started as a Team Lead and now performing a Demand/Release Manager role for whole AMS area 200 people , completed all project management related activities in a very challenging atmosphere, few activities are listed below:

• Worked as Release Manager responsible for creating a Release/Deployment Management Process, trained the team on the process, creating a plan, coordinating between client and IBM teams for successful implementation of a release on various environments Production, Non Production , coordinating release calls with concerned stakeholders depending on area and applications involved, KPI reporting to the executives.
• Worked as Demand Manager responsible for creating a Demand Management Process, trained team on the process, creating a prioritized list of work, coordinating between client and IBM teams for successful implementation of a work via capacity management.
• People Management responsibility for around 10 direct reportees, responsible for their career growth, participation in TBDM etc.
• Collaborated directly with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent yet flexible architecture.
• Worked as a Project Manager for Application Roadmap project end to end with overall responsibility of planning, execution, deliverables, reporting and communication. This Project included various initiatives like Single point of Failure, SDLC Implementation, Helpdesk Scripts, Planning IT, AID update, Regression testing, Continuous Improvement Ideas, Pareto Analysis.
• Worked as Offshore Service Delivery Manager for NIPSCO area which included Work Management and Call center technologies like WSS, Genesys, NICE, Symon, Virtual Hold, Maximo, Ventyx, GIS etc. Handled a team of 22 resources.
• Participated in various discussions with solutioning team and Geo DPE, Staffing, coordination with various teams. Coordination with infrastructure team to acquire seats, network and other facilities for project team.
• Provide operational management support and drive productivity improvement initiatives.
• Managing project team, assisting new IBMer's to learn various IBM process including mandatory training and compliances. Facilitating team member for on-site travel.
• Working as focal point for ticketing tool ISM, trained offshore and on site team.
• Worked as a PM for PeopleSoft Upgrade project and brought to closure successfully.
• Worked as Team Lead for MySource Portal. Worked on various releases, handled changes and implemented them successfully.
• Worked with Geo to develop CTA, created Work authorization, Cost Case and ASCP and got it approved in time by various stakeholders. Created project shift and coverage plan.
• Co-ordination with CPMO and other stakeholders as and when required. Implementation of DE guidelines as per requirements. The documents maintained are: Project categorization and PTD, configuration management plan, communication plan, Induction Plan, Human Resource Plan, Rotation and retention plan, Team charter, Training Plan, Project Quality Plan, Risk and Action log etc.
• Set up and configuration of RPM, RADAR, defect plan and monthly metrics submission. Participation in quality and compliance reviews, Submission of SGF/ 7 Keys assessment etc and billing in RBS.
• Completion of DRA/RRA review as per DS P requirements. Responsible for creation of team on- boarding/off boarding documents along with required training for team members as per DS P requirements.
• Created incident Management/Enhancement and CR process for the project and provided knowledge to team members. Provided Impact training to team members. Provided team members knowledge on project, SLA/SLO etc.
• Set up and manage calls like governance call/ status call/ P-3 CTR/ Team meeting as per requirement of DE/communication plan.
• Using ticket and change management tool metrics and providing project status to Geo and PAL as per schedule.
• Managing team on day to day basis, monitoring deliverables and SLA's, utilization, hours plan, vacation plan, shift hours, expenses etc. Identification and facilitation of necessary trainings for team members. Facilitated implementation of Catapult tool in project.
• Mentoring team members about quality/IBM processes and solving there day to day problems.
• Maintained and supported Intranet portal for the client.
• Co-ordination with IBM Geo/customer, participation in various periodic meetings
• Responsible for customer satisfaction, involved in resolution of escalations, customer satisfaction survey.

Confidential

Various Roles PMO, Developer

Confidential Group is a global leader in insurance and reinsurance serving a diverse group of clients. Headed by ACE Limited, the ACE Group conducts its business on a worldwide basis with a physical presence in 53 countries. ACE's businesses in the U.S. offer a variety of insurance products for individuals, families and businesses of all sizes. For businesses, ACE offers a diverse suite of property and casualty, group accident and health, reinsurance and risk management solutions. For individuals and families, ACE offers specialty personal accident and sickness insurance, homeowners, auto and other personal coverages. Worked at Client Side USA and on various technologies like C .Net, Lotus notes Domino Designer, MS access, SQL server, QMF, Reporting Services. My key activities include:

• Metrics Creation, tracking of SLA's for the higher management, Maintaining/Enhancing the Worktracker application.
• Creating BAM report, helping DPE in invoicing client, working as workitem administrator.
• Supporting four applications with MS access as front end. Resolving user queries, tickets.
• Involved in the development of a big project called Medicare, worked on one of the three modules, RRE module of this project. Along with development played key role as a tester for this application and made the application quite stable which resulted into zero UAT defects. Also maintained the application after deployment.
• Responsible for providing support for Cherry Hill New Jersey server room. Involved in troubleshooting the physical or virtual servers as and when required by Client or Team member, responsible for handling the backup tapes.
• Part of SOX audit team.
• Developed Workitem Application alone, moved the ILC reporting from Lotus notes based DB to a web application.
• Ensured timely and high quality delivery, mentored junior team members.
• Co-ordination with IBM Geo/customer, participation in various periodic meetings.
• Was responsible for customer satisfaction, involved in resolution of escalations, customer satisfaction survey.

Confidential

Role Developer

Fireman's Fund Insurance Company, based in Novato, CA, provides personal and commercial property and casualty insurance products in the . The company is a principal subsidiary of Allianz SE, a global financial services company, the 20th largest corporation in the world based on revenue Fortune Global 500, August 2010 . Worked at Client Side USA and on various technologies like C .Net, ClearCase, Clear Quest, XML, Xpath, My key activities include:

• Analyzing, Estimating, Maintaining and Enhancing the EPAS Enterprise policy administration system application, a policy administration system used for rating a quote/policy or submitting a rate request. It used the ISO AscendentOne and Rating product.
• Trained on Ascendent One and Rating development for the ISO product.
• Ensured timely and high quality delivery, mentored junior team members.

Confidential

Business Analyst, Developer, Quality Coordinator

Confidential is a global network of professional firms providing Audit, Tax and Advisory services. As part of KPMG Europe LLP they are part of the largest integrated accounting firm in Europe. KPMG in the UK has over 10,000 partners and staff working in 22 offices and is part of a strong global network of member firms. Worked at Client Side UK as a Business Analyst for 3 weeks and developer at offshore Onsite for 1.5 months and on various technologies like C .Net, MS Word, MS Excel, VB.Net, HTML, CSS1, Javascript, VB, VBA, ASP.Net , Oracle 8.1.7, MS Access, PL/SQL. My key activities include:

• Worked as a Business Analyst and Analysed the GEM3 project in UK for 3 weeks. GEM application is used by Transaction Services in over 50 countries and by Restructuring in the UK to manage opportunities and engagements. The system is highly configurable allowing Administrators to define the steps to be performed at each stage in the Engagement Life Cycle. It ensures required notifications are generated and approvals obtained. The requirements of this project were to provide integration with Sentinel to minimize duplicate data entry and improve data consistency and to use the Sentinel Entity List in place of the current GEM Client list, which will improve the quality of client data available for new records.
• Analyzing, Estimating, Maintaining and Enhancing SSEWord Supported Systems Environment Word , Time2 and MERLIN applications. SSE Word is an application used internally by KPMG. The application facilitates users to generate predefined format of KPMG documents. It operates in conjunction with DSG Document Style Guide . This facilitates creation of documents in pre-designed formats for Letters, Memo, Fax, Reports, Accounts, Meeting Agenda, Meeting Note, Sundry Invoice, Sundry ION, Telephone Note, Blank Document, Compliment Slip, and Envelopes, Labels based on originator, typist, service line and entity specific details. The maintenance application part concentrates on maintaining the master data of the application in a central database Oracle of the SSE Word desktop application. Time2 application is the KPMG Labor claiming system. All the employees of KPMG use this for recording their contribution towards the company on a weekly basis. It keeps track of the number of hours contributed to against each engagement and activity. Managing Engagement Risk Linking Information and k Nowledge MERLIN , is a powerful management tool that can deliver complete and timely management information, nationally, locally and at skill set level, A national system for recording and monitoring all transactions, encouraging adherence to a national tax business process, a single repository of engagements and opportunities.
• Worked as Quality Coordinator for the project. Preparation of Project Tailoring Document, Project Quality Plan, Configuration Plan, Communication Plan etc, Participated in various audits and reviews like PHR, FIC etc. Closing of corrective action recommended with coordination with PQA.
• Development of detailed project Plan, WBS, setting up Rational Portfolio Management, PCB etc.
• Risk and issue analysis, logging issues and risk in database, DP Plan, RCA as and when required.
• Problem Management, user access management, data privacy and security management, change Management.
• Co-ordination with IBM Geo/customer, participation in various periodic meetings.
• Mentoring Junior Team Members.
• Preparation of various project documents and Participation on various team and client meetings.

Confidential

Role Developer

• Worked as a developer, tester and on various technologies like VB, SQL Server, Crystal Reports, VSS, Oracle, PL/SQL. My key activities include:
• ConsoleApps These are a variety of small console-based applications that are run via a scheduler to handle escalations, vacations, data imports and data exports.
• MyCityPortal This is a portal front end for the Internet application. It contains a variety of GIS data features plus user profile features.
• CasePublic This is the Internet application used by public to enter action requests or to monitor the status of their current requests.
• CASEStaff This is the main intranet application used by internal staff. It includes the operator console used by contact center staff, screens for line staff to manage their assigned tasks, and administration and maintenance screens used to set up the system.
• Worked as a developer, tester and on various technologies like VB.Net, HTML, CSS1, Javascript, ASP.Net , Oracle 8.1.7, SQL Server, Crystal Reports, VSS, Subversion, PL/SQL. My key activities include:
• Developed, maintained and enhanced ACR software. Developed all the crystal reports in the project and CaseStaff application. The ACR tracking system provides a single window to accept customer action requests. The application has 4 main areas:
• Ensured timely and high quality delivery.
• Preparation of various project documents and Participation on various team and client meetings.
• Maintained and enhanced the Class software. It is a fully integrated, multilingual, multi-user system that runs transparently across many locations. It contains multiple modules like Accounting, Facility Booking, Program Registration and Point of Sale etc. Customer can book or browse through their facilities or register for courses over the Internet. It improves service and satisfaction by giving the customers the tools to serve themselves at their convenience. The customers can view different reports available in the system at any point of time. The customer can customize the reports to make it more meaningful. This package runs across multiple databases like Oracle and SQL server etc
• Ensured timely and high quality delivery.
• Preparation of various project documents. Mentoring to Junior Team members.
• Participation on various team and client meetings.

Role Developer, Backup Team Lead

Confidentialis the leading full service advertising agency in the area. It is a complete marketing solution. They offer a variety of effective, proven marketing strategies to ensure their clients make the most of their advertising budget while building a stronger brand. Worked as a developer, tester and on various technologies like VB, MS Access, MS Visio, VSS. My key activities include:

• Maintained and enhanced the Application. This Reporting application helps the Client in developing a Market Strategy, Campaign execution across all interactive media, Creative Messaging and Personalization, Reporting and Analysis, for their end customers, using the hit information related to the end customers' web sites and portals. It includes design development of an MIS reporting Application, which represents multiple user specific reports customized on the basis of the business rules defined in the application.
• Preparation of various project documents.
• Participation on various team and client meetings.

Role Developer

Confidential is one of a leading provider of international crude oil and petroleum products shipping services. It owns and operates world's largest fleet of Confidential tankers and offers global shipping routes, first class marine consulting services and offshore marine expertise to its customers. There are number of applications running on ships and shores. These applications are to be upgraded thrice in a year. In process of build making, hundreds of documents are to be accessed and updated on a daily basis and there is currently no system in place right now to control the flow of documentation, leaving Client with a large number of manual tasks. Worked as a developer, tester and on various technologies like ASP.Net, SQL Server, VSS. My key activities include:

• Developed the TK-NBTS software. The New Building department envisions a web-based application for local and remote users that provides a centralized storage area for yard and ship documentation, along with a facility to create new projects, and input/store data relating to ship particulars, key dates, plan approvals, and tasks. Also, there is a need for a comments tracking features for remote users to post and site users to respond too.
• Preparation of various project documents. Participation on various team and client meetings.