CAREER OBJECTIVE

Seeking a challenging position in information technology with diverse job responsibility as Sr. Project/Program Manager IT - PMO Project / Product Management Life Cycle Application / Portfolio/Release and change Management with new technologies and related areas in a growth-oriented organization. Willing to relocate to meet my career goals.

SPECIAL SKILLS

• Over 14 years of IT experience with 9 years of experience as Project/Program Management and release management specializing in business process engineering, project plans, schedules, project delivery chart, Agile Project/software development life cycle and software validation/testing in diverse industries. Currently working with DaVita as Sr. IT Project Manager.
• Manage the Technology Services TS Department develop and implement strategies to meet department goals and objectives develops solutions for integrated technology and communications systems
• Hands on expertise and managing teams involved in all phases of SDLC
• Outstanding problem research and resolution skills. Excellent Inter-Personal Skills and team player.
• Progressive records of advancement with increasing responsibilities based on consistent performance.
• Demonstrated hands on experience in Data Mining, financial modeling, software coding and project management, business analysis and Quality Assurance.
• Involve in Project/Third Party communications with Pre-Sales team, Cross Functional team and training users, clients, development team, PM's and QA.

COMPUTER SKILLS

OS/Environment Windows NT, Windows, XP, DOS, Windows CE, UNIX

Quality Assurance Test Director, DDTS, Tested Verizon One which used SQL, Java, J2EE, C-Sharp, VoiceXML, .Net, ASP, Quality Center

Tools MS Access, Excel, Power point, Visio, Word, Snag it, Visual Source Safe, iPhrase, UML, Sharepoint, Dreamweaver, Rational Rose, Requisite Pro, DOORS, Clearquest, Clearcase, VBA, Subversion, MS Project, Mainframe, Oracle R12

Language Visual Basic, Lotus Notes, HTML, .Net, XML, AS400, .Net, ASP, VBA, J2EE, Mainframe

BI Tools Cognos, Impromptu, Informatica

DBMS Oracle 11i, PL SQL, SQL, SQL Server, DB2, AQT.

Other RES3.0 in-house tool , UML, RUP, Sharepoint, Tomcat, Epic

PROFESSIONAL PROFILE

Confidential

Title : Sr. IT Project Manager

• Complete Project Plan for the project to integrate and upgrade the DaVita's Pharmacy system.
• Responsible for delivering all phases of SDLC for the project.
• Responsible for meeting HIPAA and HL7 standards.
• Research, prepare and administer resource and revenue budgets for mid size and large projects.
• Extensive involvement with Client meetings internal and external , resolving issue in clarifying the requirements, solutions, identifying phased requirements.
• Manage BA and QA resources assigned to various projects.
• Responsible for Epic Integration with current DaVita systems.

Major Accomplishments:

• Completed complex integration of DaVita Pharmacy Systems with external vendors McKesson and Catamaran

Confidential

Sr. IT Project Manager

• Drive the upgrading of Fidelity.com app and Fidelity.com web content.
• Drive the company wide usage of JIRA and act as JIRA Admin and SME.
• Responsible for managing data for various apps for 3rd party 401K clients.
• Responsible for doing reporting for management for each 3rd party 401K institutional investor. Extract data from various databases, analysis completed on Excel and presented to the management on Powerpoint.Involved in complete project management life cycle Technical Project Management, Project Plan, Release Schedule and Management .
• Maintain staff by recruiting, selecting, orienting, and training employees. Managed a team of 16 team members including Sr. Managers, Managers and 30 mid-size and large scale Projects of durations from 3 months to 24 months.
• Research, prepare and administer resource and revenue budgets for mid size and large projects.
• Create and review BA Timelines, Development Timelines QA timelines and support thought out the life cycle Unit test, SIT/UAT, Production End-to-End using MS Project.
• Extensive involvement with Client meetings, resolving issue in clarifying the requirements, solutions, identifying phased requirements.
• Maintain and improve application and software support methods, standards, KPI's and SLA's across all supported client and internal applications.
• Provide post production support to various applications per SLA.
• Review detailed technical and functional Use Cases and Business Requirements Document for various financial applications to ensure compliance per SLA. Create Business Process Flows using Visio.
• Identifies and document business requirements for new or proposed systems, and subsequently procures and implements these systems to ensure they meet the strategic intent of the enterprise.
• Analyzes the current technology environment to detect critical deficiencies and recommends solutions for improvement.
• Managed team on-shore and off-shore through all phases of SDLC to complete various projects.
• Responsible for doing reporting for management for each 3rd party 401K institutional investor. Extract data from various databases, analysis completed on Excel and presented to the management on Powerpoint.
• Communicate and coordinate the work estimates with IT Business/Clients, Development and QA teams.

Major Accomplishments:

• Completed Oracle ERP System Implementation for merging various accounting systems into one.
• Completed Automation of Testing efforts on various projects saving company over 3 Million in one year.
• Update and build dashboard for reporting to management on weekly basis as per SLA.
• Launched Mobile Apps for various 3rd party 401K clients.

Confidential

Title : IT Project Manager

• Responsible for preparing detailed Project Plan using Microsoft Project involving various groups.
• Responsible for Business Analyst and QA groups to complete technical and functional Use Cases and Business Requirements Document for complex mortgage applications to modify loans. Create Business Process Flows using Visio.
• Participate in all phases of SDLC in developing the application after completing the Use Case or Business Requirements Document. Worked in Agile, Spiral and Waterfall methodology of SDLC.

Major Accomplishments:

• Implement project to pass loan data using XML data transfer that takes between Fannie Mae and various investors Bank of America, Chase, Wells Fargo, etc for HAMP Program.

Title : Sr. IT Project Manager

Key Responsibilities:

• Responsible for doing reporting for management after downloading data from various applications and creating summary.
• Responsible for preparing detailed Project Plan using Microsoft Project. Coordinate and monitor various staff participation in work groups and sub-project teams and tracks status of team activities, issues, and action items. Define, track, and adjust project scope and release priorities
• Performed complex feasibility study of various projects undertaken in our department. The Feasibility Study involves doing complex Return on Investment ROI , Cost Benefit Analysis CBA and Break Even Analysis for various projects. The results were presented to the management and were the key in making the decision to undertake any project.
• Provide Project Leadership through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support. Led various projects to post production on time and within budget.
• Managed team on-shore and off-shore through all phases of SDLC to complete various projects.
• Manage the coordination of the development of the data structures, transformation and data loading. Responsible for risk identification, project scope definition and methodology of the project. Manage service providers and vendors for defining the project scope and performance. Experience reengineering workflow and data management processes to maximize efficiency.
• Produce weekly/monthly management information reports to IT management and external investors as per SLA.
• Provide post production support to various applications per SLA.
• Review and gather requirements from users located in Asia, Europe and US. Create business process diagrams and data flow diagrams, mock ups using a structured systems analysis methodology. Use modeling and mapping tools such as Visio.
• Write detailed business requirements, business proposals for new applications or to enhance existing applications by acting as a single point of contact between IT and business. Analyze user and system level requirements.
• Participate in all phases of SDLC in developing the application after completing the Use Case or Business Requirements Document. Worked in Agile, Spiral and Waterfall methodology of SDLC.
• Analyze the Test Requirements Specification create a Requirement Traceability Matrix and contribution in developing the Test Strategy. Develop Test Cases/ test scope, estimates, timelines and overall test strategy. Complete testing, integration testing of the applications.
• Provide UAT support to the business. Use Visual Source Safe for documentation management.
• Oversee weekly Change Management process. Manage and improve Problem Management process
• Implement and organized Release Management program for scheduled releases for enhancements and new applications.
• Analyzes technology industry and market trends, and determine their potential impact on the enterprise.

Major Accomplishments:

• Led team across various countries for bulk upload to database of forecasting cash flow projections for each reporting cycle. The generic portal was created for users located in Asia, Europe and US and data was uploaded using Oracle Database.
• Led team to complete requirements and tested data for new Treasure rules for transforming Goldman Sachs as a Bank Holding Division.
• Completed requirements and tested data for buying Foreclosure Portfolios and dealing with Default Loans. The generic portal was created for users located in Asia, Europe and US.
• Completed testing data for each quarterly, semi-annual and annual reports for various global investors.
• Implemented project to migrate data to sharepoint.
• Establish the QA Team and QA processes for the company. There was no QA Team or processes when joined the group. Led QA Team to make production incidents down from 27 to 3 .

Confidential

Title : Senior Business-Systems Analyst

Key Responsibilities:

• Responsible for understanding and gathering Business requirements, documenting current and future business processes and controls. Analyze user and system level requirements.
• Participate in JAD sessions, documenting current and future business processes and controls, and implementing systems initiatives for major technology projects. Work closely with Technology group to ensure understanding of functional requirements, participate in logical design reviews.
• Analyze the Test Requirements Specification create a Requirement Traceability Matrix and contribution in developing the Test Strategy. Develop Test Cases/ test scope, estimates, timelines and overall test strategy.
• Responsible for doing reporting for management. Write SQL queries to exract data, analysis completed on Excel and presented to the management on Powerpoint.

Major Accomplishments:

• Completed requirements and tested data for LIHTC Low Income Housing Tax Credits per MHA.

Confidential

Title : Sr. Business Analyst Lead

Key Responsibilities:

• Manage, lead and mentor a team of 5 Analysts.
• Responsible for understanding and gathering Business requirements, documenting current and future business processes and controls. Analyze user and system level requirements.
• Participate in JAD sessions, documenting current and future business processes and controls, and implementing systems initiatives for major technology projects. Work closely with Technology group to ensure understanding of functional requirements, participate in logical design reviews.
• Act as a liaison between the business and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. Identifying bottlenecks and loopholes and recommending alternative and work-around solutions.
• Participate in all phases of SDLC in generating Business Requirements Document and developing the application. Prepare detailed Project Plans using MS Project with time lines for each task. Worked in Agile, Spiral and Waterfall methodology of SDLC.
• Work closely with the Development team in the coding and making sure that the Business Requirements as specified in the document are being followed in developing this application.
• Analyze the Test Requirements Specification create a Requirement Traceability Matrix and contribution in developing the Test Strategy. Develop Test Cases/test scope, estimates, timelines and overall test strategy. Log defects in Test Director and worked with the Development Team in fixing the defects.

Major Accomplishments:

• Performed complex feasibility study of various projects undertaken in our department. The Feasibility Study involves doing complex Return on Investment ROI , Cost Benefit Analysis CBA and Break Even Analysis for various projects. The results were presented to the management and were the key in making the decision to undertake any project.
• Completed requirements for Home Equity Line of Credit Modify , Lot Loans and Closing Applications. Projects went live with no issues.

Confidential

Title : Senior Business Systems Analyst Lead

Key Responsibilities:

• Mange team off-shore for testing Verizon One Device, Web Console and Client. Testing of Verizon One Device, Console IOBI Client with each kit drop. Testing results used by Vz One lead for certifying drop if the code should be migrated to next phase.
• Create Use Cases and generated detailed analysis using Activity diagrams, State Transition diagrams and sequence diagrams to demonstrate critical processes in DSL provisioning.
• Designed and documented the business, functional and approach requirements in DSL SPIDER.
• Created detailed technical specifications for the developers. Participate in all phases of SDLC developing the application. Worked in Agile, Spiral and Waterfall methodology of SDLC.
• Lead the Project team to consensus on project scope. Define the change control process to manage scope/ requirement changes. Managed the issues log and facilitated meetings to resolve issue.
• Worked closely with the QA Offshore Team in India in writing Test Cases and doing a comprehensive and regression testing of the application with each code drop. Created test cases and managed test execution with Test Director.
• Track and analyze the defects logged during various testing phases and report to the management group on daily basis. This apprised the management of the percentage of issues resolved and pending in various stages.
• Participate in all phases of SDLC in setting up E-commerce web site to sell Verizon One

Major Accomplishments:

• Completed requirements, testing and leading BA and QA teams for successful launch of Verizon One. The product was launched on time with no defects.
• Analyze various systems in DSL Provisioning to achieve the 95 target of 5-day connection. Analysis completed on Excel and presented to the management on Powerpoint. Prepared documentation for Senior Management after analyzing the data from various systems. Highlighted gaps in business rules for various systems to achieve the target. Proposed suitable changes to plug the gaps, which lead to achieving the 95 provision rate for DSL.

Title : Business Analyst

Key Responsibilities

• Analyze existing source systems for building retail sales data warehouse. Extract data and perform research and analysis on issues, trends and information related to the performance of business operations and strategic projects.
• Provide analytical support to Field Operations and Head Office teams in order to support the effective management about retail inventory levels.
• Work with team members and end-users to identify information needs and then liaise with Information Services staff to develop analytical tools that facilitate the preparation of reports.
• Responsible for doing reporting for management for retail sales each month for each brand. Extract data from Cognos, analysis completed on Excel and presented to the management on Powerpoint.
• Work closely with between all levels of government and business for issues such as pricing concerning alcohol industry. Managing the review and update of current Finance group policies in conjunction with the Policy and Government Relations Group
• Generate and distribute monthly reports to Senior Management providing competitive, marketplace, and internal sales knowledge. Conducted variance and trend analysis on labor, distribution and marketing expenses and assisting in the preparation of monthly expense reports
• Provide a competitive analysis from monthly reports to equip the retail, marketing, and management groups with a complete and in-depth understanding of the current market conditions, including the latest market trends by region.
• Participate in all phases of SDLC in setting up E-commerce web site for non conventional products.

Major Accomplishments:

• Led the Business Analysis team in gathering the requirements for developing a Sales data warehouse to replace the multiple systems used to extract data for analysis.
• Completed an analysis for accepting Credit Cards in various stores in the province of Ontario. Track the performance of key metrics after the launch of Credit Cards in various stores across the province.

Title : Business Analyst

Key Responsibilities:

• Write detailed business requirements for enhancing RES 3.0 and making it more user friendly.
• Analyzing the sales of the domestic, trans-border and international sectors, propose and implement suitable changes to increase sales in all three sectors.
• Provide a competitive and demographic analysis of the airline market. This aids the marketing and management groups with a complete and in-depth understanding of the latest market trends by region and fares.
• Participate in all phases of SDLC in setting up Air Canada Tango E-commerce web site for related airline products.

Major Accomplishments:

• Write requirements to enhance RES 3.0 used by over 30000 employees with each quarterly release.
• Write requirements and test and successfully launched Air Canada Tango web site used by over 20 Million Users.