Profile

Results-driven Project Management/Business Analysis professional with extensive experience in high-energy, high-visibility environments. Talent for providing leadership, solving problems, making quick decisions, and communicating at all levels. Demonstrated history of producing excellent results. Ability to offer new and innovative ideas to improve an organization's efficiency and profitability and the courage to pursue.

Skills Summary

Professional Experience

Confidential

PROJECT MANAGER

• Served as information technology IT project manager for product evaluation proof-of-concept to create independent model validation framework for Fortune 50 financial institution
• Coordinated requirements between business and technology including facilitating on-going meetings
• Coordinated obtaining product evaluation software copies with vendors, supply chain management, and vendor relationship managers
• Lead collaboration effort between diverse departments and prepared presentation for senior management
• Tracked and reported adherence to budgets/schedules.

Confidential

PROJECT MANAGER/PROJECT COORDINATOR/BUSINESS ANALYST

• Served as business analyst for a Planning and Envisioning project to prepare the customer to migrate to Windows 7 and Office 2010 by inventorying current environment and applications and for the follow-on Deployment project to deploy Windows 7 to over 15,000 computers worldwide.
• Developed Communication Plan to obtain data from key personnel regarding business critical applications
• Developed questionnaires using SurveyMonkey to gather information from key personnel and power users, complied results, and posted Summaries to SharePoint
• Developed processes for user communications, machine verification, and deployment group tracking. System later used by other Sogeti units for their Windows 7 deployment projects.
• Verified deployment readiness for individual machines by site including application readiness, decryption status, and tool deployment
• 2011-2012 Served as information technology IT project manager for Customer Data Integration CDI project to provide the best view of customer data possible to various selling channels both online and in stores as well as to customer care center and to enterprise information warehousing system involving IBM Master Data Management MDM and Infosphere Information Server IIS .
• Oversaw Maintenance and Enhancements activities including initial run of data de-duplication evergreening and various data clean up tasks.
• Managed CDI related aspects of loyalty card implementation specifically the storing of customer related data and interfaces to online and information warehousing systems.
• Entered resource demand, assigned tasks assignment, and setup cost plans for six projects in corporate transition of timekeeping/financial reporting system from MS Project Web Access to Clarity.
• Facilitated weekly team, bi-weekly review, weekly coordination, and ad-hoc meetings as needed.
• Prepared PowerPoint presentations for project roadmap and quarterly management reviews.

Confidential

PROJECT MANAGER/PROJECT COORDINATOR

• Responsible for monitoring, summarizing, and communicating project status including scheduling and budget information for up to four active implementations and approximately 20 support projects simultaneously.
• Reduced time required for technical and functional staff to respond to customer requests by tracking support tickets in CRM system.
• Improved collaboration and communications among functional, technical, sales groups and our customers through status meetings and online collaboration tools such as Microsoft SharePoint.
• Researched and prepared nominations for Sage North America Customer Awards resulting in four award winners in two years.
• Identified and documented technical and functional procedures including software upgrades and RFQ/SOW processes. Reduced time to prepare SOWs from weeks to days.

Confidential

MORTGAGE LOAN OFFICER

• Originated residential home loans for primary residences, second homes, and investment properties.
• Formed relationships with realtors and financial planners to provide extraordinary service to their clients. Requested by strategic alliance partner to continue supporting their operations when they changed vendors.
• Analyzed borrower's situation and needs against loan program criteria to determine best loans.
• Coordinated collection of documentation needed to obtain loan approval and facilitate loan closing.
• Acted as liaison among borrowers, realtors, underwriter, appraisers, insurance companies, and attorneys.
• Built database of 300 people in less than two years and implemented consistent customer contact system.
• Promoted to VP of Business Development at Home Finance and Mortgage in January 2004.

PEAK PERFORMANCE SOLUTIONS and PEAK PERFORMANCE PUBLISHING Confidential

• Started two businesses: a business coaching and training company and a publishing company. Led speed-reading and mind-mapping course. Participants at least doubled their reading speeds.
• Developed and led course based on The E-Myth by Michael Gerber to show the benefits of implementing standardized process and procedures and how to design and implement systems.
• Coordinated presentation by best-selling author Michael Gerber The E-Myth Revisited and The E-Myth Manager in Austin.
• Recruited by Community College to lead management certification series for new and upcoming supervisors.
• Coordinated two moves of international training company.
• Successfully published and marketed book written by associate Planned and implemented all aspects of printing, publishing, and marketing process.

DEFENSE INFORMATION SYSTEMS AGENCY DISA /CENTER FOR STANDARDS Confidential

• Responsible for identifying, coordinating and distributing DoD standardization requirements for information security INFOSEC , smart cards, and automated identification technologies.
• Developed Military Mil -Handbook which became basis for GSA Government Smart Card Technical Interoperability Guidelines. Led group of approximately 25 organizations to identify specifications.
• Led working groups to identify and coordinate standardization areas needed to support future DoD INFOSEC initiatives. Developed transition plans to incorporate into major systems acquisitions.
• Requested by executive management to assist with process to revamp hiring process identifying knowledge, skills, and abilities KSA's for INFOSEC and computer standards. Also, major contributor to business process reengineering project.

Confidential

OPERATIONS MANAGER/PROGRAM MANAGER

• Responsible for evaluating hardware and software performance of computer, communication, and information processing systems. Functioned as line manager for six personnel. Served as program manager for three contracts simultaneously which were awarded over 3M in follow-on business.
• Developed test objectives and metrics for six major test events per year. Coordinated test activities and data collection and analysis among multiple locations, agencies, and contractors.
• Prepared test reports and presented pre- and post-test briefings to high-level management as well as system designers/planners for quality assurance.
• Turned around company performance after potential loss of contract. Named Program Manager of the Year. Re-awarded contract when up for renewal.
• Managed and trained 25 person data collection teams with diverse backgrounds and skills.
• Computer Skills Courses Certifications
• MS Word, Excel, PowerPoint, Access, Project, Outlook, Publisher Clarity Visio, and SharePoint USDA Graduate School Information Resource Management Program E-Myth Academy 1-Week Intensive DoD Meeting Facilitation Certification, DoD Acquisition Certification