OBJECTIVE

Seeking a top managerial opportunity that would help me cultivate my skills further with an opportunity to showcase my talent in delivering complex software products and services

PROFESSIONAL SYNOPSIS

• I A performance goal oriented professional with 17 years 7.5 years in India, 7 years in USA, 2.5 years in Switzerland, 6 months in Hong Kong, 2 months in UK of IT experience in Delivery/ Account/Program Management.
• I Associated with Infosys Ltd., Hyderabad from January 2008. Currently working as Senior Project Manager handling peak team size of around 100 to 200 people.
• I Demonstrated excellence in successful completion of projects in co-sourced staffing model Global Delivery Model for major clients like Fidelity Investments, Liberata UK , New York Life International HK , Swiss Life Switzerland , CNA Life USA and GE USA .
• I Strong Account/Program/Project Management skills with account management of multiple projects of 10M executed from multiple locations with P/L tracking
• I Strong people management skills including anchoring Campus Interviews, Lateral Recruitment Talent Management
• I Proficient in aligning solutions as per organization's strategic goals deft in stakeholder mapping, periodic review, and feedback implementation
• I Expertise in preparing Project Plan, Statement of Work SOW and Work Breakdown Structure
• I An experienced Self Starter and Team Manager with keen attention to project needs and details, and with excellent interpersonal skills
• I Effective communicator with excellent analytical problem solving abilities resulting in Cost Optimization and Revenue Growth

TECHNICAL SKILLS

FUNCTIONAL SKILLS

CAREER SUMMARY

Confidential

Senior Project Manager

Confidential

Lead Consultant

Confidential

Manager

Confidential

IT Specialist

Confidential

Sr. Programmer Analyst

Confidential

Sr. Programmer Analyst

Confidential

Assistant Systems Analyst

SUMMARY OF KEY PROJECTS

McCamish Account Management, IHL Infosys Senior Project Manager

McCamish is a large Insurance BPO company based in USA along with its own software products to support Insurance POS, Compensation and Producer Management systems, Claims, New Business and Annuities. Infosys BPO acquired this company. As a transition manager and account anchor I was involved in the Knowledge Transition Integration process and Account Management.

Responsibilities:

• As Delivery Anchor, Account Manager Production Support Account anchor responsible for GDM transition to McCamish during its acquisition by Infosys managing the peak 200 people-team size Account
• Delivery management of multiple projects being executed from Atlanta and Offshore along with Project Support, P/L Tracking, Production Support BPO Support
• Responsible for planning and managing the Knowledge Transition of McCamish systems to Infosys Onsite Offshore
• Managed the peak 150 people-team size Account and involved in multiple pre-sales activities of deals worth around 10M
• Developed McCamish build competency framework with competency Levels from L100 to L400
• Responsible for couple of other Delivery areas Policy Pages and AcroSoft including vendor Management
• Responsible for Client Management, Delivery Management, People Management including recruitment Campus Hiring and Lateral Recruitment
• Part of Sales support for Work Orders and new projects
• Travelled Atlanta, USA multiple times and also supported from Atlanta, USA from Feb 2012 to May 2013

Environment: IPM , J2EE, Web Services, Microsoft Project 2003, Progress, VPAS Life, VPAS NBF, VPAS PSWD, PMACS

Confidential

Senior Project Manager Infosys

Confidential is a separate IBU Industry Business Unit within Infosys. Confidential, Hyderabad has close to 200 members and hence resource management is key for efficient effective People Management and Employee Engagement.

Responsibilities:

• As resource manager, responsible for people management and employee engagement of around 200 members
• Responsible for maintaining healthy billable and total utilization levels
• Coordinated Employee Engagement activities like planning and assigning internal projects, planning training and cross-training, planning knowledge sharing sessions, performance management, developing CoE s etc.
• Coordinated Bench/Talent Management activities like responding/tracking resource requirements, matching/floating profiles, maintaining profiles, attend organization council meetings, conduct mock interviews etc
• Involved in Talent Management activities like Campus and Lateral Recruitment

Confidential

Lead Consultant Capgemini

Confidential is a leader in the Confidential market, providing a full range of services for Life and Pensions Insurance policy/claim administration, HR payroll processing call centre services, cost negotiation services as well as many others. The scope of the Liberata project involved understanding of Liberata's existing Policy Administration system AMARTA and migration of AXA Chesnara, two of Liberata's BPOs, requirements by carrying out enhancements/maintenance activities on the existing AMARTA system and migrating existing Life/Pensions insurance policies from various system s onto AMARTA.

Responsibilities:

• As Development Manager, manage and coordinate the development activities from efforts estimation, requirements analysis, High Level Solutions Design, Detailed Design, Coding, UT/IT, SRT including resource management and training issues.
• Do people management of around 60 members based both in India and UK and day-to-day tracking the overall project progress using various metrics. Mentor team leads and other team members. Discuss with client various Issues and Risks and track them effectively to maintain and exceed client satisfaction levels.
• Coordinate the Study and understanding of the existing system by reading existing documentation and by interacting with current client team members. Mentoring offshore team members to develop expertise of current system.
• Support pre-sales team with RFI-RFP responses, Estimations, Staffing, Project Plans, Client Visits and Case Studies
• Coordinate the business and technical analysis of new Business Requirements and new analyze change requests. Keenly study the client's requirements and needs to look at options to attract suggest more business options.

Environment: Informix 4GL, Amarta, Microsoft Project 2003, Mercury Quality Centre, Clarity, Unix, Visio, Excel

Confidential

Lead Consultant Capgemini

The GOI Implementation involves building/testing the Insurance administrative system for Thailand mainly for Client maintenance, New Business maintenance, Premium Collection, Communications, Disbursements, Policy Servicing and Plan maintenance. The Conversion project involves analyzing the data from old legacy system which are in FoxPro .DBF files and convert them to load into the AMARTA oracle system.

Responsibilities:

• Co-ordinate with Business Modelers and Solution Modelers for understanding business requirements and come up with testing strategy and test plan
• Involved in Preparing and Planning Build Issue Fixes, Release Management, User Acceptance Test and Model Office Testing and Implementation.
• Help in Business Requirements gap analysis and User Acceptance Test.
• Co-ordinate with Solution Modeler for understanding target data requirements and come up with any data mapping rules or issues in data conversion
• Studying the Source and Target data requirements and mapping the data
• Assist senior build team in writing extract and load programs with data mapping rules
• Involved in preparing proposals for Capgemini for RFP received from clients and helped team in preparing presentations and demonstration.

Environment: Oracle, T.O.A.D, Amarta, Microsoft Project 2003, VSS, Unix, Webserver, Visio, Excel, Fox Pro

Confidential

Manager Projects Keane

Confidential is the Insurance HQs of Software Development of the confidential. The project involved building an application for conducting online telephonic Interviews for the prospective policy holders of Allianz Life Insurance Company, . It involved giving the users flexibility to add Questions to Question Bank, Create Interview version based on certain parameters like age range, state, product, spousal and juvenile indicators.

Responsibilities:

• Prepare project plan, change management plan, status reports, defects analysis reports using Test Director
• Co-ordinate with Onsite Team for understanding project requirements and whenever needed helping in raising change requests for design or descoping the requirement.
• Involved in design , development, Testing using Test Director and QA processes of the project
• Continuously track the project progress and update Plan and take care of contingencies
• Provide effort estimates and scheduling tasks for the week and work with the Quality Assurance team to make sure all the processes are followed and project is delivered with zero defects and in time.
• Helped the pre-sales team in preparing Proposals, Project time estimations and Cost estimations.

Environment: SQL server, VB 6, .NET C , Visio Professional, Microsoft Project 2003, VSS, Unix, Excel

Confidential

IT Specialist Axiomtec

Confidential is the market leader in the field of life insurance and pensions business in confidential and one of confidential leading life insurers. It has subsidiaries, branches, representative offices and partners representing its interests in more than 40 different countries.

Responsibilities:

• Involved in Maintenance of Schedulers for Amarta Tasks for specific Lifecycles, starting of Amarta Daemons and reviewing LOGS.
• Extensively used Amarta Desktop's Workflow, LDE, BRP, Impact Analysis and BetaFlow for build/design and Oracle PL/SQL, Oracle Forms, Oracle Reports for Development
• Co-ordinate with Business Users/Solution Modelers for understanding project requirements and whenever needed helping in raising change requests for design or descoping the requirement.
• Involved in design using Visio Professional, MS-Office tools , development using Oracle, Amarta, Unix , Testing using Winrunner, Test Director and QA generating Dataset Reports processes of the project
• Prepare project status reports, defects analysis reports and report it to top Managers
• Involved in software configuration management using Clearcase, Livelink for version control and manage proper release management as part of defect fixing and iterative application development
• Plan and take care of contingencies
• Provide effort estimates and scheduling tasks for the week

Environment: AMARTA Desktop 3.0/3.2, ORACLE 8i/8.X, PL/SQL, Oracle Forms, Oracle Reports, Developer 2000,Test Director, WinRunner, Visio Professional, ClearCase, SUN Solaris, Unix, VBA, Excel, Livelink and Windows NT

Confidential

Onsite Coordinator/SA Tata Consultancy Services

Super Product Plan project involved design and development of an Administrative Application as a client-server system, to facilitate the end users to efficiently capture information on the Marketing Models of the products produced by GE Appliances.

Environment: VISUAL BASIC 5.0/3.0, ORACLE 7.2, CRYSTAL REPORTS, RPC, Pro COBOL, Pro C, UNIX, MS-ACCESS, SHELL SCRIPTS, HTML, JavaScript, VBScript, ASP, ODBC, CGI, MS-WINDOWS NT, MS-WINDOWS 95, HBI