PROFESSIONAL PROFILE

• Analytical and enthusiastic Business Analyst with over 9 years of Information Technology experience in business Analyst, deployment and web development developing business processes and system solutions for Telecom, Retail, Healthcare and Web Application.
• Comprehensive Knowledge of Software Development Life Cycle SDLC , having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Ability to work with functional teams in an agile environment.
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams Context, Use Cases, Sequence Activity diagrams in Enterprise Architect, MS Visio and Rational Rose.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming, JAD and JAR sessions.
• Comprehensive knowledge of RUP, waterfall, and agile methodology.
• Strong experience in conducting UAT and documentation of test cases. Experienced in designing and developing manual and automation test cases and test scripts using test Director 8.0 and Winrunner 8.0.
• Exceptional problem solving and sound decision making capabilities, recognized by alternate solutions, and confident, accurate, decision-making coupled with excellent track record for meeting deadlines and submitting deliverables on time.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and Scheduling.
• Proven mentorship and staff development skills in educating internal customers on business systems procedures and working and mentoring other analysts and QA teams to set priorities and schedules.
• Goal oriented and ability to work under pressure.

TECHNICAL SKILLS

Software Applications: Microsoft Office 2000, Requisite Pro, WordPerfect 5.x-7.x, Lotus Notes 4.6-5.08, Oracle Applications Oracle Accounts Payable, Oracle Accounts Receivable, Oracle Human Resources, Project 95-2000, Microsoft Access 98 2000, Microsoft PowerPoint, Microsoft Word 98-2000, QuickBooks, Visio, Lotus 123, SAM, Languages: Cold Fusion 4.5, Cold Fusion MX, Flash MX, Dreamweaver MX, Fireworks MX, Flash MX, Free hand MX, Basic, IMS with DL/I, JCL, Object Oriented Programming, Visual Basic 6.x, ASP, PowerBuilder 4.x - 8.x, Sybase System 10 - 12, SQL, Oracle 7.x 8.x, 9.x, for developers using PL/SQL, Oracle Forms, Oracle Reports, Paradigm Plus 3.51, UML, SQL Server 6.5 2000, Informix 7.x, C, C , Visual C , Delphi, HTML,XML, PHP, Java 1.4.1, WebSphere, SSL, CICS, COBOL, DB2

Operating Systems: UNIX, Windows 3.x XP Professional, and Novell Netware-3.x - 4.x, Roscoe, MVS/JCL

WORK EXPERIENCE

Confidential

Sr. Lead Business Analyst/QA/ Project Manager

Assignment: AT T Modelshop - The projects required creating prototypes for proposed applications then selling those prototypes to other departments within AT T. Projects included: implementing the Aviary Photo Editing SDK into the current Locker application, converting the current Locker application from flash into HTML5, including Responsive Web Design, and worked on a new application for individual mobile phone platforms, such as IOS, Android, and Windows, which allow users to install multiple bundled applications simultaneously with notifications.

Responsibilities:

• Created proposal documents for the Aviary Photo Editing SDK implementation, new Locker HTML5 application, and the Bundled Application Project.
• Acted as Scrum Master for the Aviary Photo Editing SDK implementation, new Locker HTML5 application, and the Bundled Application Project with a small team of Developers, BA's, and Testers.
• Constructed and build project backlogs for all the following applications which include Aviary Photo Editing SDK implementation, new Locker HTMl5 application, and the Bundled Application Project.
• Identify the client/organizational needs and provide suitable AGILE system based solutions.
• Ascertain whether user stories are good, comply with acceptance criteria, have sufficient business value, and selling points.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Assist Developers and testers with questions regarding user stories.
• Coordinated with other project managers and Stakeholders.
• Recommended best solutions based on an understanding of business issues.
• Managed project scope by assessing requirement changes, using a change management control process.
• Ensured Scrum/AGILE metrics are captured and made visible to team and stakeholders on a daily basis.
• Prepared test data for positive and negative test scenarios as per Acceptance Criteria Specifications.
• Created Manual test plans and test cases.
• Used ALM HP Quality Center for defect tracking, facilitating and monitoring the testing process, and defect reporting.
• Performed functional, regression, and performance testing in the user acceptance test UAT environment and obtaining approvals for the applications.

Confidential

Sr. AGILE Lead Business Analyst

Assignment: - The project required enhancing the Suntrsut.com website. This included implementing new features such as adding a Resource Center application based on the Line of Business as well as updating the look and feel of the entire website. Projects also included making the suntrust.com website Responsive Web Design enabled so that the site information fits any screens on such devices as ipads, tablets, and cell phones. Suntrust.com websites utilizes the .NET Framework and Interwoven Autonomy 7.02 as its Content Management System.

Responsibilities:

• Constructed and build project backlog.
• Identify the client/organizational needs and provide suitable agile system based solutions.
• Communicate with clients and inform the organization about the customer business needs and specifications.
• Make certain the user stories are good, comply with acceptance criteria, have sufficient business value and selling points.
• Guide the development teams to break down large and complex user story into simplified versions for execution.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Assist Developers and testers with questions regarding user stories.

Confidential

Sr. Business Analyst/Project Manger

Assignment: - The project required a redesign of the gwinnettcounty.com website which includes: updating the look and feel of the entire website including implementation of new features such as, a 'feature story' and a 'latest stories' page for the home page, adding a 'Did you know' section for various department's pages, configurable by the publisher, and updated the Department of Water Resources Online Bill Payment application. Other projects included implementing applications on the Gwinnetcounty.com website such as the Tax Calculator, Customer Service Survey application, Water Outages application, and Poll Official Training Scheduling application. The gwinnettcounty.com website uses a Jboss portal, version EPP4.3, as the front end with Alfresco WCM version 3.1.0 as the Content Management System.

Responsibilities:

• Managed the redesign of the gwinnettcounty.com website system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Utilized Microsoft Project 2010 to track project milestones.
• Managed a team of 4 developers.
• Conducted weekly and monthly project status meetings.
• Created business requirements, functional requirements, and Traceability Matrix documents.
• Conducted conference calls with SMEs to gather information.
• Conducted and led JAD sessions with Business Stakeholders.
• Worked with various Stakeholders on defining functional requirements for all projects which included the redesign of the gwinnettcounty.com Tax Calculator application, Customer Service Survey application, Water Outages Application, and Poll Official Training Scheduling application.
• Develop HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications.
• Worked with the business to review functional, Traceability Matrix documents, and obtain sign off of the requirements.
• Assisted the Design team with questions regarding requirements.
• Assisted Developers with questions regarding requirements/functionality.
• Managed the testing process using SharePoint 2010 Bug Tracker.
• Created a Statement of Work for other departmental projects.
• Created a Mobile Research paper on what direction Gwinnett County should take if they implemented a Mobile site.

Confidential

Sr. Business Analyst

• Sr. Business Analyst responsible for gathering and defining business requirements, functional requirements, and Traceability Matrix documents for a Front End Web Identity Management Application. Responsibilities:
• Created business requirements, functional requirements, and Traceability Matrix documents.
• Managed and converted over 450 business requirements defined by the marketing sponsors into Requisite Pro.
• Created various views in Requisite Pro to determine the project scope for each Iterative Sprint.
• Worked with the various business departments to define the project scope and project road maps.
• Worked with various Stakeholders on defining functional requirements for the Fulcrum Identity Manger project.
• Conducted GAP analysis on all processes used between the systems.
• Conducted conference calls with SMEs to gather information.
• Conducted and led JAD sessions with SME's to gather information on AT T becoming certified with the OIX-Open Identity Exchange part of Identity, Credential, and Access Management .
• Conducted and participate in status meetings to collect data or requirements from the business users.
• Worked with the business to review functional, Traceability Matrix documents, and obtain sign off of the requirements.
• Assisted the Design team with questions regarding requirements.
• Reviewed Designs for accuracy and completeness.
• Implemented business modeling using UML diagrams, Use Cases, data flow diagrams, and Activity diagrams in MS Visio.
• Mentored and worked with other Analysts and QA teams, to communicate functional requirements of the application.
• Assisted Developers with questions regarding requirements/functionality.
• Managed and controlled the change request board with all technical requests from other organizations pertaining to the applications.
• Created defects and assisted developers with recreating the defects.
• Reported time and estimates to complete defects on a daily basis.

Confidential

Sr. Business Analyst

• - Sr. Business Analyst responsible for gathering and defining business requirements, functional requirements, and Traceability Matrix documents for a Front End Web Applications. Responsibilities:
• Created business requirements, functional requirements, and Traceability Matrix and High level Design documents.
• Prepared the estimates and determined the methodologies, as well as the applications to be adopted in finalizing the projects.
• Worked with the various business departments to define the project scope and project road maps.
• Worked with various Stakeholders on defining business requirements, functional requirements for CTS 2.0 project.
• Conducted GAP analysis on all processes used between the systems.
• Conducted conference calls with SMEs to gather information.
• Conducted and participated in status meetings to collect data or requirements from the business users.
• Worked with the business to review functional, Traceability Matrix and High level Design documents and obtain sign off of the requirements.
• Assisted the Design team with questions regarding requirements.
• Reviewed Designs for accuracy and completeness.
• Implemented business modeling using UML diagrams Use Cases, data flow diagrams Activity diagrams in MS Visio.
• Created wireframes for Developers using snagit to show sample mocks ups of front end web pages.
• Mentored and work with other analysts and QA teams communicating functional requirements and High level Design of the application.
• Developed HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications.
• Assisted Developers with questions regarding requirements/functionality.
• Created Test Cases and Scripts using Mercury Test Director 8.0 and executed test scripts against the functional requirements and High Level Design documents.
• Created defects and assisted developers with recreating the defects.
• Reported time and estimates to complete defects on a daily basis.
• Monitored deliverables using Microsoft project 2007.

Confidential

• Sr.Business Analyst - Sr. Business Analyst responsible for gathering and defining business requirements, functional requirements, Traceability Matrix documents, and High Level Design documentation for Enterprise Data Processing Application. The EDP application is a Middle Tier application responsible for generating and printing of the customer cell phone bill when service is rendered or a change is made. The Enterprise Data Processing Application interacts with Telegence and PDC billing Systems. Responsibilities:
• Utilized MS performance to Managed Performance, Vendor Management and Accountability within our Organization.
• Prepared the estimates determine the methodologies as well as the applications to be adopted in finalizing the projects.
• Ensured the compliance of company norms and state's law.
• Worked with the various business departments to define the project scope and project road maps.
• Worked with various Stakeholders on defining business requirements, functional requirements, and High Level Design documents for a SOA service requests layer that sends a message to the EDP system when requesting the printing of the customer's bill and contract in retail stores.
• Conducted GAP analysis on all processes used between the systems.
• Conducted conference calls with SMEs to gather information.
• Conducted and participated in status meetings to collect data or requirements from the business users.
• Created business requirements, functional requirements, and Traceability Matrix and High level Design documents.
• Worked with the business to review functional, Traceability Matrix, and High level Design documents to obtain sign off of the requirements.
• Assisted the Design team with questions regarding requirements.
• Reviewed Designs for accuracy and completeness.
• Used SQL to look at various customers' data.
• Implemented business modeling using UML diagrams Context, Use Cases, Sequence Activity diagrams using MS Visio.
• Created wireframes for Developers using snagit to show sample mocks ups of customer bills.
• Mentored and work with other analysts and QA teams communicating business requirements and functional requirements of the application.
• Developed HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications.
• Assisted Developers with questions regarding requirements/functionality.
• Created Test Cases and Scripts using Mercury Test Director 8.0 and execute test scripts against functional requirement and High level Design.
• Created defects and assist developers with recreating the defects.
• Reported time and estimates to complete defects on a daily basis.
• Monitored deliverables using Microsoft project 2007.

Confidential

• Sr. Business Analyst - Sr. Business Analyst responsible for defining business requirements, functional requirements, and wireframes for Project Echo, Enterprise Directory, Compensation Application, and Global ID projects. Responsibilities:
• Created business requirements, functional requirements, Traceability Matrix.
• Conducted GAP analysis on all processes used between the systems.
• Conducted conference calls with SMEs to gather information.
• Conducted and participateed in status meetings to collect data or requirements from the business users.
• Used SQL to look at various customers' data.
• Implemented business modeling using UML diagrams Context, Use Cases, Sequence Activity diagrams in Enterprise Architect, MS Visio.
• Created wireframes for Developers using snagit to show sample mocks ups of Enterprise Directory and Project Echo websites.
• Developed HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications.
• Assisted with walk-throughs and usability testing. Update UI per changing needs and requirements.
• Mentored and worked with other analysts and QA teams communicating functional requirements and High level Design of the application.
• Liaised with product development team to help develop user research and usability tests.
• Participated in end user testing using Test Director 8.0 and Winrunner 8.0 validating test case against functional requirement and High level Design.
• Monitored deliverables using Microsoft project 2007.

Confidential

Sr. Systems Analyst

• Sr. Systems Analyst responsible for 6 different reporting websites which were consolidated into a single Reporting tool across the various Cingular locations. Also responsible for designing a front end GUI application that manages Cingular hardware, software, and licensing information from different Cingular regions and markets using Cold Fusion. Responsibilities:
• Utilized MS performance to Managed Performance and Accountability within our Organization.
• Utilized Clarity software for planning, tracking, and forecasting of our budget within our organization.
• Prepared the estimates determined the methodologies as well as the applications to be adopted in finalizing the projects.
• Conducted GAP analysis on all existing reporting systems to see how the existing tools data fit into our new schema.
• Conducted conference calls with SMEs to gather information on all the unknowns between the reporting tools.
• Conducted and participated in status meetings to collect data or requirements from the business users on the reporting tools.
• Created an Excel report on all the findings of the GAP analysis.
• Created business requirements, functional requirements, and a Traceability Matrix for the new reporting tool.
• Worked with the business to review functional, Traceability Matrix, and High level Design documents and obtain sign off of the requirements.
• Assisted the Design team with questions regarding requirements.
• Reviewed Designs for accuracy and completeness.
• Developed HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications.
• Mentored and worked with other analysts and QA teams to communicate functional requirements and High level Designs of the application.
• Assisted Developers with questions regarding requirements/functionality.
• Created Test Cases and Scripts using Mercury Test Director 8.0 and execute test scripts against functional requirements and the High level Design.
• Created defects and assist developers with recreating the defects.
• Reported time and estimates to complete defects on a daily basis.
• Monitored deliverables using Microsoft project 2007.
• Developed HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications for the new reporting tool.
• Designed and Developed a front-end GUI application utilizing an Oracle 9i database schema model using Erwin 4.1, that manages the location, hardware, software, application, and licensing from the different Cingular regions and markets using Cold Fusion MX. Designed and Created a SOA layer database application that will handle the management of employee requests for accessing the various applications as well as designing the front-end GUI screen to input location, hardware, software, application and login requests for access to the application using Cold Fusion MX.

Confidential

Business Analyst/ Independent Contractor

Business Analyst/independent Contractor responsible for defining business requirements from the managing team and creating functional/technical specifications for development of the Pharmaoppotunities web application.

Responsibilities:

• Created business requirements, functional requirements, Traceability Matrix.
• Conducted and participated in status meetings to collect data or requirements from the business users.
• Developed HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications.
• Worked with management in streamlining the application according to their changing business model.
• Designed and developed a prototype for the Pharmaopportunities.com website using Coldfusion MX, Dreamweaver MX, Photoshop 8.0 Illustrator, Adobe 10 Illustrator, HTML, XML, Flash MX, Firework MX, with a SQL Server 2000 backend.

Confidential

Business Analyst/Project Coordinator - Business Analyst responsible for working with the Marketing Department on defining various reporting definitions as well as monitoring all project deliverables.

Responsibilities:

Created business requirements from the end users, managed requirements from creation to completion, translated the business requirements into data models using process flow diagrams, use cases, data flow diagrams and entity relationship diagram. Created technical and functional specifications, using the Rational Rose Unified Process Methodology, UML, Paradigm Plus 3.51 and Requisite Pro software application. Designed a Data Warehouse, by creating a physical schema using Erwin 4.1 to generate the MS SQL Server 2000 database, to support the Marketing Department in monitoring the number of sample drugs given to the field representative, the number of sample drugs that were left at the doctor's office, and the number of doctors visited on a weekly basis. Load doctor's information from various tables, using the Bulk Copy Utility. Designed the front-end GUI screen to input field representative information using PowerBuilder 8.0. Also, responsible for maintaining and creating, new Crystal Reports, using Crystal Report 7.0. Monitored all deliverables of the project using Microsoft Project 2000 to work on cost estimation and budget management of each phase, which included design, implementation, testing, and training. Coordinated the training of all technical and non-technical end-users, and handled, and monitored all bug changes for the GUI front-end.

Confidential

Consultant, PowerBuilder Developer/Business Analyst Manager

- Responsible for maintaining as well as creating enhancements to Interface Management System using PowerBuilder 7, Cold Fusion 4.5, and Sybase Adaptive Enterprise as the database.

Responsibilities:

• Primary software development responsibilities included: system analyst and design using standard SDLC, Rational Rose Unified Process Methodology, UML, Paradigm Plus 3.51 and Requisite Pro software application.
• Created business requirements from the end users, managing requirements from creation to completion, translating the business requirements into data models using process flow diagrams, use cases, flowcharts, data flow diagrams and entity relationship diagram, designing technical and functional specification, creating Microsoft projects and monitoring all deliverables through the testing phase.
• Worked with various team members including all levels of management , teaching structured analysis and design during my JAD sessions System analysis and design using PowerDesigner, designed technical and functional specifications.
• Utilized Microsoft Project for monitoring all deliverables through the Development and Testing phase and the day-to-day end-user issues involving PowerBuilder GUI applications, as well as any back-end SQL.

Confidential

Consultant, Application Developer Specialist

- Responsible for maintaining as well as creating enhancements of various applications utilizing Power Builder 6.5 and PFCs.

Responsibilities:

• Primary software development responsibilities include: system analyst and design using standard SDLC, Rational Rose Unified Process Methodology, UML, Object Methodology OMT , using the Paradigm Plus 3.51, Requisite Pro software application.
• Created business requirements from the end users, managing requirements from creation to completion, translating the business requirements into data models using process flow diagrams, use cases, data flow diagrams, flowcharts and entity relationship diagram, designing technical and functional specification, creating Microsoft projects and monitoring all deliverables through the testing phase.
• Worked with various team members including all levels of management , teaching structured analysis and design during my JAD sessions. Worked on the day-to-day end-user issues involving front-end Power Builder GUI applications, as well as any back-end stored procedure processes. Developed and supported existing C applications with MS Visual C , to create accounting records to be processed in a mainframe environment, by using Connect Direct 3.0 for Windows. Also, responsible for maintaining and creating, new Crystal Reports, using Crystal Report 7.0, for end-users to verify financial records. Developed stored procedures using MS SQL Server 6.x 2000 and Oracle8i, and PL/SQL for use in the retrieval of financial records based on specific criterion, as well as to write archival processes to remove out-of-date records.

Confidential

Programmer Analyst - Responsible for developing a new Accounts Payable Reporting Scheduling System, that allow users to schedule Accounts Payable reports at any time, using Power Builder 6.5 and PFCs.

Responsibilities:

Primary software development responsibilities included gathering business requirements from the end users, managing requirements from creation to completion, translating the business requirements into data models using process flow diagrams, use cases, flowcharts, data flow diagrams and entity relationship diagram, designing technical and functional specification, using the Paradigm Plus 3.51 software application. Developed stored procedures using MS SQL Server 6.x 7.x and Oracle 8i, and PL/SQL for retrieving information based on a customer's records criterion. Designed a small prototype of the Accounts Payable Reporting Scheduling System to demonstrate to the end users. Worked with end-users on software issues that were uncovered during the testing phase.

Confidential

Senior Systems Programmer/Business Analyst

Responsible for designing functional and technical specifications, based on end-user input, for the development of a new Reservation, Billing, and Scheduling system using PowerBuilder 6.x, PFCs, C, and C .

Responsibilities:

• Facilitated and conducted JAD and JAR Sessions with the Business Stakeholders.
• Created functional and Technical Specifications.
• Maintained and enhanced PowerBuilder based applications.
• Extensively used Stored Procedures in PowerBuilder as a data source for data windows.
• Developed and maintained the application schema using Informix 7.x, as well as providing second level support for some existing MS Visual C applications.
• Worked with technical and non-technical end users on software training and issues that were uncovered during the testing phase.

Confidential

Senior Technical Associate

Responsible for developing front-end GUI applications using PowerBuilder 5.x - 6.x, PFCs, and C, with an Oracle 7.x database.

Responsibilities:

• Obtained high level system requirements from end-users for the OPUS/MIBS applications by using standard SDLC, Rational Rose Unified Process Methodology, UML, and Object Methodology OMT , using the Paradigm Plus 3.51and Requisite Pro software application.
• Created business requirements from the end users, managing requirements from creation to completion, translating the business requirements into data models using process flow diagrams, use cases, data flow diagrams and entity relationship diagram, designing technical and functional specification.
• Maintained and enhanced PowerBuilder based applications.
• Extensively used Stored Procedures in PowerBuilder as a data source for data windows.
• Developed and maintained the application schema using Informix 7.x, as well as providing second level support for some existing MS Visual C applications.
• Worked with technical and non-technical end users on software training and issues that were uncovered during the testing phase.