Summary:

I am an IT Service professional,with extensive experience and training in Information Technology which include project management, technical team management, enterprise change management, systems design, development and implementation utilizing local, off shore, dedicated and leveraged resources.Recent work in the financial services industry includes supporting projects to meet Federal Financial Institution Examination Council FFIEC requirements and audit items being addressed by Information Security.

• Self-starting individual performer with seasoned project delivery experience
• Strong organizational skills, working with global teams to meet goals
• Solid working knowledge of Microsoft Office products
• Excellent oral and written communication skills
• Security Certificated
• Network Certificated
• Customer service oriented
• Training and documenting processes and all changes
• Advanced analytical skill, preparing forecasting and budget requirements
• Strong time management and multitasking skills

Professional Experience

Confidential

Positions: Project Administrator Project Management and Integration Client Facing Project Manager Implementation Manager Technical Team Lead Infrastructure Specialist

Sectors Served:Financial Institution Corporate Information Security

Project Manager

Workplace Desktop Provided project management for hardware / software delivery. Managed and delivered on-time multiple major hardware / software deployments without any reported service interruptions.

• Delivery of project management and integration services for server and appliance installations, server enhancements storage capacity, CPU allocation, System Memory, server relocation and decommission .
• Coordinate development of infrastructures for clients including hardware / software development, deployment of multiple authentication, RSA product, enabling the program to reach key milestones. RSA is a cornerstone service offered by IS and it integrates with key systems including commercial lending systems.
• Gathering requirements, preparing documentation for scope, time, resources, communications and cost.
• Proactively delivered storage capacity assessment and adjustments.
• Managed OS upgrades / replacement efforts for, Red Hat Linux, Solaris and Window systems.
• Managed and coordinated installation/removal of Windows / Red Hat Servers in preparation for support of virtualization.
• Manage physical/virtual server build processes from end to end for financial audit requirements in Information Security.
• Coordinate all testing for connectivity, access and user criteria.
• Coordinate troubleshooting activities for technical and application issues, document incidents and resolutions.
• Provide change management, documents all changes, approvals to infrastructures including hardware and software implementations.
• Work with clients and vendors to gather requirements, validate requirements and coordinate hardware and application installations.
• Managed Windows / Red Hat OS migrations.
• Testing all software, documenting all software versions and configurations.

IncidentManagement Corporate Workplace Delivered risk and incident lists, logs, reports and resolution documentation. Reviewed all data, results, categorized risk or incident levels using weighed system. Documented for lessons learned.

Change Management Financial Institute Change Management Collected, reviewed, approved and communicated all planned changes to applications, network and servers that could potentially impact or cause unscheduled outages from all sites and global changes were communicated up to corporate, client and down to all local sites. Reviewed all proposed changes to ensure proper testing had been performed and back out plans were documented and submitted properly. Followed up after the change windows to gathering and communicating success/failure of approved changes. Reviewed the weekly agenda with both the client and management. Acted as the single point of contact for problem resolution related to outages or emergency change requests as needed.

Confidential

Positions: Project Manager

Sectors Served: Manufacturing Corporate

Project Manager Workplace Desktop Provided project management for hardware / software delivery.Managed and delivered on-time multiple major hardware / software deployments without any reported service interruptions.

• Project Manager Network On-Site, Remote Site Connectivity Provided project management support for network connectivity and transition for a manufacture organization. Requirements included establishing new independent network connectivity while maintaining the current connectivity until the cutover on the go-live date. Provided oversight during equipment upgrades, replacements and decommissioning, new service implementation and cutovers. Testing all software, documenting all changes to software, software versions and configurations.
• IncidentManagement Corporate Workplace Delivered a process and managed a system that collected global incident resolution data. The data was standardized, analyzed and reports generated to show the results. The reports identified where incidents were being resolved, the category of issue reported and recommendations.
• Change Manager Manufacturing Change Management Collected, reviewed, approved and communicated all planned changes to applications, network and servers that could potentially impact or cause unscheduled outages Followed up after the change windows to gathering and communicating success/failure of approved changes.

Confidential

Positions: Client Facing Project Manager Implementation Manager Technical Team Lead Change Manager

Infrastructure Specialist Systems Administrator

Sectors Served: Manufacturing Corporate Retail Insurance

Project Manager Corporate Workplace Desktop Provided project management for multiple clients. Identify contractual obligations SLA's , services, technology, resources, deployment, tracking as well as short and long term support. Managed and delivered on-time multiple client implementations for major hardware / software deployments without any reported service interruptions. Planned and implemented software program for dispatch system, implementing multiple releases to multiple local police departments.

• Project Manager Security Network, Services Provided project management support for multiple initiatives related to new technology or upgrades activities. Projects included new service installation and standup as well as walk-in takeover of existing services provided by the client and third parties.Prepared budget, deployment plan and review with business partners for approval.Planned and implemented software program for dispatch system, implemented several releases. Testing software, creating new help files and distributing changes to all users.
• Implementation Manager Network On-Site, Remote Site Connectivity Directed new day to-day activities departmentally, prepared recommendations for outsource, product purchasing, presentations, time fame and milestones. Managed enterprise wide hardware/software installations for retail stores. Provided oversight during equipment upgrades, replacements and decommissioning, new service implementation and cutovers.Accomplished a successful cutover without any business or service interruptions.
• Technical Team Manager Infrastructure Network Security
• Develop disaster recovery plans, prepare site and processes for backup systems.
• Test all software deployments and document all changes to versions, configurations and help files.
• Develop and execute business plans for large retail chains in USA, Canada and the Virgin Islands.
• Developed and delivered project management plans, site installations with Visio diagrams for each location, power point presentations with progress reports and profit / loss reports.
• Managed technical resources, coordinated implementation plans and tasks.
• Change Management Manufacturing Change Management Collected, reviewed, approved and communicated all planned changes to applications, network and servers that could potentially impact or cause unscheduled outages from all sites and global changes were communicated up to corporate, client and down to all local sites. Reviewed all proposed changes to ensure proper testing had been performed and back out plans were documented and submitted properly. Followed up after the change windows to gathering and communicating success/failure of approved changes. Reviewed the weekly agenda with both the client and management.

Confidential

Positions: Lotus Notes /Domino Administrator Assistant Project Manager Implementation Manager Technical Team Lead Infrastructure Specialist Systems Administrator

Sectors Served:Transportation Corporate

System Administrator Assistant Project Manager

• Provide mail and database access, active directory and network access
• Create databases for end users and departmental mail accounts.
• Providing reports include issues log, system logs and preparing functional documentation for new installs, upgrades and change management. Prepare presentations, report performance and present results. Review all technical response times and resolutions to implement changes to the department polies and documentation as well as trained end users.
• Testing all software deployments, document all upgrades and changes to software and

configurations.

• Troubleshoot VOIP phone support
• Troubleshooting mail, databases, applications, access and connectivity.
• Backup / restore databases, managed users space, memory, logs to reports issues including remote
• access.
• Coordinate project management plans for installations and upgrades for lotus notes / domino
• from 6.5 to 7.1 and 8.1.
• Backup Windows Administrator and DBA.
• Managed AS/400 server for the Domino server, SPFs and backup and restore databases.
• Develop and execute business plans, service accounts and user access.
• Develop disaster recovery plans, prepare site and processes for backup systems.

Confidential

Sector Served:

• statistical reports, presented results to management.
• staff. Reviewed call volume, on - phone activity, off phone activity. Prepared daily,weekly and monthly
• Supervised 35 technical call center representatives. Hiring, training, coaching, evaluating anddiscipline
• Supervisor Project Manager
• Communications
• Provide phone support to end users for modem connectivity.
• Provide second level support to technical staff.
• Create Web help content.
• Document all technical support guides and recommendations.
• Managed special project