SUMMARY:

Seasoned Professional: Close to 9 years of experience conducting strategic analysis, mentoring change in consensus driven culture, and influencing management across business unit and client projects.

Global Experience:Proven ability to collaborate and lead in culturally diverse environments to delivery mission critical projects. Experience includes working across America, EMEA and APAC regions.

Strategic Planning Execution: Value oriented analytical skills that lend insight to business problems and lead to measurable results.

Product Management: Demonstrated competency in translating business requirements and issues to client solutions by managing project and product requirements.

Project Team Management: Proven ability to drive consensus across diverse stakeholders, geographies and functional areas to identify, prioritize and design solution for business challenges.

Budget management: Proven ability at forecasting and managing multi-million dollar budget.

Leadership: Recognized year over year for outstanding performance and management.

Distinguished performance: Selected as top 5 performer in business unit.

TECHNICAL EXPERIENCE:

• Extensive experience as Manager and Business Analyst in business requirement gathering and analysis, project management, business process re-engineering, object-oriented design and modeling with a strong knowledge of System Development life cycle SDLC using Waterfall and Agile methodologies.
• Highly experienced in retail and finance domain with exposure to E-Commerce, Investment Banking and Global Capital Markets.
• In depth knowledge of Software Development Life Cycle SDLC with thorough understanding of various phases like Inception, Analysis, Design, Build, Testing and Deployment.
• Highly experienced in conducting Gap Analysis and Feasibility Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Experienced in facilitating and defining the entire Testing life cycle and experienced in preparing documentation for the User Acceptance Test UAT plan.
• Expert in writing Functional and non-Functional Requirements.
• Proficient in designing, reviewing and documenting System Test Plans, Defining Test Procedures and Creating Test Cases based on product release features, clientrequirement and technical documentation.
• Strong Knowledge in the ETL Extract, Transform and Load of data into a data ware house/data mart, Business Intelligence BI tools and OLTP/OLAP systems.
• Experienced in writing Request for Proposals RFP , Statement of Work SOW and Standard Operating Procedures SOP .
• Detailed understanding of preparing Business Requirement Document BRD , Functional Requirement Document FRD / System Requirement Specifications SRS , Use Cases and Test Cases.
• Good understanding of gap analysis, requirements management, risk analysis and project plans.
• Well versed in requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role-playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Exceptional communication skills, Result oriented professional who combines formal education/certifications with experience gained from research and hands-on opportunities.

Skill Set

Confidential , MS Project, SQL, ARIS, Business Objects XI, VersionOne, VB Scripting, SpiraTest, Quality Center, Visio, Toad, Oracle SQL, Crystal Reports, Tableau, JIRA, Morning Star Direct Tool, Test Director, SharePoint, Confluence, HP LoadRunner, Bloomberg Terminal, Business Intelligence Tools

• Business Strategy Planning
• Regulatory Compliance
• Business Intelligence
• Staff Planning
• Client Engagement
• Project Management
• Knowledge Management
• Process Improvement
• Change Management
• Quality Assurance
• Lean Six Sigma
• Managed Services

Experience

Project Manager

Confidential is one of the world's leading payments processing organization. The objective of the projects is to streamline the project processes across sales and technology domain. As a manager, responsibilities include managing complex client onboarding initiative and establishing reporting dashboard framework for Executive Management team.

• Working with Strategy and Finance teams to identify key indicators for monitoring Sales, Revenue, Performance and Growth from an organizational as well as regional standpoint.
• Leading the business development efforts and facilitating the requirements gathering phase with multiple Sales and Finance stakeholders.
• Preparing project budget and timeline Helping analysts in gathering requirement and documenting the business cases, requirements and use cases.
• Consulted regarding end-to-end onboarding procedure and created the project plan for integrating various stand-alone processes to streamline multiple product boarding.
• Prepared the Final Pitch/Plan to be presented to Senior Management which included marketing, sales and business development channel identifications.

Confidential

Project Manager

Confidential is a privately held one of the world's largest PC manufacturer of the world. The objective of the project was to streamline the supply-chain management process within the organization and create a demand sensing framework to better serve the retail customer base. As a Consultant responsible for identifying bottlenecks in supply chain through data analysis, and suggesting proposals targeted at mitigating issues and increasing revenue generation. Developed value-added recommendations for client relationship executives using demand sensing tool implementation.

• Led and delivered project in end-to-end Supply Chain Management, using Lean Six Sigma principles to reduce cost and improve performance across multiple functional areas.
• Analyzed consumer insights and product dynamics to develop transformation initiatives: effective promotional campaign and re-design brand value proposition for a major retail giant Wal-Mart .
• Conducted interviews and facilitated JAD sessions with stakeholders to understand the high-level requirements and identify the key performance indicators to prepare the implementation strategy.
• Identified best practices in demand sensing and recommended changes to strategic planning and forecasting.
• Overhauled portfolio management strategy to enhance product profitability, decrease time to store and implement business optimization center.
• Presented diligence findings to senior client executives through both written and oral presentation.
• Facilitated the creation of environment turnover document and implementation run-book.

Confidential

Project Manager

Confidential is a Fortune 500 company providing financial services and solutions to clients all over the globe. The project was to streamline the practices to project management office standards and mitigating the various redundant standards within the group. As a Consultant responsible for establishing and reporting performance metrics and dashboards that provide management a view of the delivery statuses, these included handling day-to-day project activities for the major reporting products.

• Identified opportunities and managed fulfillment of services before end date of program for assigned corporate teams and their vendors.
• Partnered with PMO to drive alignment and resourcing of strategic objectives and opportunities through scenario planning and what if analysis.
• Provided support with online reporting tool and provided input/advice on program performance to ensure consistent top quality performance.
• Established program goals, scope, schedules, budget, and resources working with executive sponsors, business owners, and IT senior staff.
• Collaborated with project owners to align strategic application initiatives with business priorities and defined business requirements.
• Educated, trained, and integrated technology organization on new process, approvals and individual's roles and responsibilities.
• Responsible for gaining a good understanding of user needs and accurately representing them in a well-documented software functional specifications document.
• Assisted Project Management with deliverables, such as Vision Document, Project Scope document to help outline the timeline and capacity for the project.
• Interacted with the users, designers and developers, project manager and QA team to get a better understanding of the Business Processes and to gather and prioritize business requirements.
• Documented the Business Process Handbook, Book of Knowledge, and Process Templates and heavily involved in preparing the Accepted Practices.

Confidential

Project Manager/Client Lead/Consultant

Confidential is a leading global financial services provider in investment banking, financial services for commercial banking, financial transaction processing, asset management, and private equity. The objective of the project was to enhance the client relationship management by creating a cross application platform to facilitate cross selling of products. Besides CRM, this product also integrated the various other initiatesacross the bank to provide its customers with an experience that specifically catered to their needs and provided an experience unmatched in the industry. As a manager successfully led a team who developed a track record of driving high-impact business project. Managed complex initiatives across more than 10 projects and influenced executive decisions both at business unit and client organization. These included numerous other applications beside CRM and client information management systems.

• Designed processes and modeled techniques for creating customer value and profit opportunities in entire business model: brand, customer relationships, business capabilities and products services.
• Led a global cross-functional delivery team of 10 associates managing complete project in Agile through scope management, risk analysis, quality management and resource planning.
• Provided leadership and oversight to associates in order to ensure effective progress and excellent work quality.
• Established project methodology, communication, and issue resolution processes. Ensured work-stream alignment with integration goals, project plans, cross-team interdependencies, and overall schedule.
• Conducted competitive analysis of technical KPIs and delivered an optimized effective practice resulting in 27 increase in customer satisfaction and reduced 0.5M of annual-recurring cost.
• Architected framework for assured application compliance with regulatory standards and procedures this led to 0 regulatory issues over 2 year period.
• Played key role in process improvement leading 30 member team to achieve and maintain CMMI Level 5 stature at external and internal audits.
• Identified the scope creep posing potential risk to time and cost of the project. Created and implemented a change management plan thereby reducing the effort of each project individual by 10 .
• Prepared training materials for the end users highlighting the process changes to ensure smooth transitioning to the new system.
• Collaborated on presales activities with marketing and sales teams on 7 RFPs to secure multiple million-dollar business deals.
• Recruited, Trained, Directed, Motivated and Mentored more than 50 employees located at many sites across the world Established effective organizational and behavioral skills to manage a diverse team.
• Collaborated with internal Marketing, Product Management, Finance and Market Research teams to leverage account intelligence / potential client needs to Infosys offerings for upselling and cross selling solutions to existing and new potential clients, resulting in 20 account revenue growth in a fiscal.

Confidential

Business Analyst/Team Lead/Consultant

Confidential is a diversified financial services company providing investment banking, wealth management and investments fixed income, bonds, mutual funds, securities etc. services to itsinstitutional clients, individuals and private client. The scope of the project was to update Client information management system across the organization which allows management and the organization to view the client and people performance based on various products securities, Fixed income, FX, etc . As a consultant, responsible for executing project initiatives that supported 4 sales reporting and commission applications subjected to FSA- FSS regulations.

• Led a 4 member team Involved in software development life cycle for client reporting applications. A year post project kickoff, delivered over 35 lead time reduction and 25 reduction in cost.
• Negotiated successfully to shape a 3 mil project and helped define resource structure, contract and critical service level agreements.
• Orchestrated a knowledge maturity model at business unit level and trained auditors for implementation, increasing efficiency by 15 in a 6-month period.
• Organized business requirements workshop with people from business team of the Investment Banking group, developed a 200 page end-to-end user handbook for transition and on-boarding.
• Developed business intelligence tools that extracted, transformed, and loaded data from previously unsupported resources.
• Worked directly with Chief Regulatory Officer to reduce implementation cycle time, and improve customer satisfaction Project delivered 15 reduction in deployment time.
• Assured brand continuity by standardizing all outgoing client reporting metrics and documents.
• Selected as critical client engagement contact increased both leadership and engagement scores for the team achieving perfect CSAT of 7/7.
• Defined and documented the requirements in the form of use cases for the new Knowledge Management Portal.
• Supported Test Management and Planning such as, supporting in the Automation strategy, cross team planning and issue resolution activities and acting like an SME on the overall product.
• Supported creation of the Performance testing scripts to check the overall product for performance benchmarks.
• Supported in the creation of End-to-End Integrated test plans to close any quality gaps.
• Created traceability matrix from requirements to test cases to ensure appropriate coverage and quality of the end product with respect to the business requirements.
• Conducted End of Release Quality Summary to ensure improvement in future releases.

Confidential is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. Advisory division at UBS AG underwent functional re-design to enrich the customer experience with new features and capabilities. As a consultant managed client research applications for investment banking division, spanning across research, authoring, reporting and distribution functionalities. Also contributed to project planning and strategy roadmap initiative.

• Performed qualitative and quantitative verification of applications and processes reduced deployment time by 2 folds for application delivery thereby improving time to market significantly.
• Incorporated best practices in Web-based, Database, SOA and XML testing.
• Mentored the new joiners with Banking and Retail industry concepts, technically on Performance testing and quality management, and assigned tasks and responsibilities.
• Responsible for gaining a good understanding of user needs and accurately representing them in a well-documented software functional specifications document.
• Assisted Project Management with deliverables, such as Vision Document, Project Scope document to help outline the timeline and capacity for the project.
• Interacted with the users, designers and developers, project manager and QA team to get a better understanding of the Business Processes and to gather and prioritize business requirements.
• Initiated Release Planning, Sprint Planning, User Stories Estimation and Backlog grooming sessions to discuss the business requirements to analyze the scope of the Project.
• Created test cases for System Testing Development Environment , Integration Testing UAT and Production Post Implementation Review .

Confidential is a global nutrition company, providing various products exclusively to and through dedicated members in more than 90 countries worldwide. Herbalife.com was the company's first website to distribute to dedicated members as well as first time customers. As a software engineer for retail client's first ecommerce web portal Responsible for articulating cases from business requirements and delivering system to internal and external distributors. Key contributor in creating distributor handbook and training guide for the organization.

• Incorporated best practices in Web-based, Middleware, XML and Performance testing.
• Designed, implemented and managed the global rollout of client's internal order management portal to 3000 users as well as their external portal for 1000 distributors.
• Created numerous deliverables in different phases of the project beginning from project Initiation, through Inception, Elaboration, Construction and Transition to create User Manuals.
• Involved in analyzing various business scenarios and pitfalls in the process that could occur because of network/system/user undoing this being a data intensive project.
• Conducted scenario analysis to document business rules that govern the pass/fail criteria, set timelines to process the files, created backup for failed imports, etc.
• Assisted and executed Test cases and test scripts per Functional Specifications of the application. Documented test/cases, test results, test procedure and reported to client.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT User Acceptance Testing .