SUMMARY

• Working as a Scrum Master/Business Analyst for 7.5 years.
• Analytical thinker and communicator with facilitation and conflict resolution skills.
• Knowledge on several agile frameworks like Scrum, XP and Kanban and well versed in full lifecycle software development (SDLC)
• Mentored teams through a complete transitioning from SDLC to AgileScrum. Helped define processes and tools best suited. Focused on customer needs through adherence to AgileScrumbest practices.
• Involved in Requirement Scoping and identifying high priority requirement for implementation.
• Working closely with Product Owners on creating and grooming the product backlog
• Understanding, identifying, resolving and removing impediments and bottlenecks.
• Working with Product Manager and Release Train Conductor/Engineer on release planning and schedule
• Facilitation of Sprint and Release Planning, Daily Stand up, Sprint Review, Demo and Retrospective
• Creating Scrum artifacts and Big Visible Information Radiator (BVIR) of Burn up and Burn Down charts
• Discussed wire frames with the UI team regarding different controls on the pages
• Coordinated the Agile - Scrumprojects using Triple Constraints in consensus with management and team members.
• Interacted with customers and end users to understand their needs and expectations and solve the issues
• Excellent Skills in Product Management to support strategic planning, goal setting, accountability, enhance decision-making, and improve customer service
• Excellent servant leadership skills including issue management, team building and staff management.
• Proficient in gathering and analyzing the Business Requirements, documenting System Requirement specification, Functional Requirement specifications, Requirements Traceability Matrix, software development plan.
• Ability to adapt to new technology and learn quickly in order to deliver quality product on time.
• Experienced in mentoring and knowledge transfer processes
• Helped the team in understanding their responsibilities, budgeting, preparing weekly status reports for management, communicating and presenting the reports.

TECHNICAL SKILLS

Methodologies: SCRUM, KANBAN, Waterfall, XP

Databases & Tools: Oracle, MySQL

Languages: SQL, UML, UNIX, Java

Internet Technologies: HTML, XML, HTTP

Software: Share point, Oracle Web Center, MS PowerPoint, MS Project, MS Visio and MS Web, MS Excel, MS Plan View, Rally, Jira, Mingle, CAD, Confluence

Change Management: BMC Change Management

PROFESSIONAL EXPERIENCE

Confidential, Battle Creek, MI

Sr. SCRUM Master

Responsibilities:

• Handled two different scrum teams working on a common set of requirements for the next-generation UI.
• Fostered an open communication with two product owners and two different managers regarding the progress of the teams.
• Displayed proactive involvement in low fidelity testing.
• Audited sprint metrics and conveyed all the data to Product Management teams.
• Rendered hands-on supervision and mentorship to a team which shifted from waterfall to scrum methodology.
• Successfully met the goal of managing a project outside the area of technical expertise.
• Demonstrated success in transitioning the team to a new Scrum Master.
• Participated in Agile/Scrum development and deployment teams, carried out Scrum ceremonies as a stakeholder
• Provided support for the platform roadmap with stories and program timeline and prioritized the backlog to meet the expectations of stake holders.
• Participated in agile application development and maintenance projects for code enhancements.
• Handled and completed this pilot project for replacing manual testing with automated testing in the firmware organization.
• Helped the team overcome a technical barrier with GUI mapping by bringing an external expert temporarily into the team.
• Worked with project manager on creating a vision on UI Enhancement and Support
• Supervised and streamlined the daily delegation of incoming issues using issue tracking system.
• Strategically negotiated deferrals of some low-impact issues
• Delivered new features with the off-shore team.
• Took charge of representing the team in weekly status meetings held by product teams.
• Successfully overcame the challenges of working with an off-shore scrum team for the first time.
• Delivered three different products with varying deadlines and requirements.
• Represented the team at weekly senior level management meetings.
• Negotiated feature trade-offs with the stake holders on a regular basis.
• Managed steady-state operations of a key service oriented application environment with focus on data warehousing and middleware to work with client/server, host and vendor systems.

Environment: Jira, Agile,Scrum, MS Office, Confluence, SharePoint

Confidential, Boston, MA

SCRUM Master

Responsibilities:

• Provided assistance utilizing methodologies & best practices from PMI, Agile/Scrum, Six Sigma, Kaizen, ITIL, & IIBA to coordinate systems testing, implementation, training & support.
• Worked on an Agile/Scrum team to define objectives, gather process data, model & analyze processes
• Delivered presentations and evangelize Agile development for senior management and executives
• Participated in the development of corporate standards for projects, business requirements documents, business design documents & business unit reporting to meet audit requirements
• Mentored & coached the team to follow the Agile/Scrum framework, become self-organized & self-disciplined to achieve high quality commitments
• Influenced team behavior towards alignment of common goals and shared expectations
• Promoted the focus on people’s strengths rather than weaknesses to leverage their uniqueness
• Exceeded customer expectations through focused process improvement initiatives including development of objectives relevant to the business units, closely evaluating and managing customer relations
• Worked with the Product Manager in advancing product management using Scrum framework and models for forecasting
• Implemented team building practices, development metrics and aligning requirements with business processes
• Used requirement gathering techniques including interviews, hands on workshops, surveys, site visits, process descriptions, use cases, scenarios, business analyses, prototyping, workflow analyses and document analyses
• Worked with Product Owner and development team to prioritize user stories in the product backlog
• Mitigated issues that impeded the completion of Sprint objectives
• Calculated burndown, velocity, and release potential and reported to senior management

Environment: Bugzilla, MS Project, Jira, Agile, MS Office, SharePoint, Six Sigma, Kaizen

Confidential, Webster, MA

SCRUM Master

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Evangelized the benefits of Agile to ensure its smooth adoption
• Developed Project plan, estimated, executed and tracked project for quality improvement and reported the status to client and senior management
• Acted as a first Escalation point for change requests and client concerns and worked closely with department leads to prioritize issues and coordinate troubleshooting efforts
• Coordinated and managed code releases and shared APIs with other IT groups
• Helped the team to create clear and concise epics/stories
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensuring consistent application of Agile methodologies across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Identified resources requirement, assigned responsibilities and coordinated various activities of the project team to ensure successful completion of the project
• Tracked and communicated team velocity and sprint/release progress
• Empowered teams to self-organize and grow cross-functionality
• Developed group and individual timelines which helped in assessing/identifying potential bottlenecks in each project
• Worked with other business analysts to identify improvement opportunities in requirements analysis, defect management, and estimation.
• Evaluated the timely performance of different teams working on a project and documented the progress accordingly
• Provided cross-functional input in authoring business cases and product requirements, ensuring the products met the client needs and end user requirements resulting in more profitable products

Environment: MS Visio, Jira, Agile,Scrum, MS Office, Confluence, SharePoint

Confidential, Hanover, PA

Business Analyst/SCRUM Master

Responsibilities:

• Implemented Agile procedures and work with the product teams to understand and rectify gaps that discovered in our process monitor.
• Coached and mentored the team on the basics of Agile/Scrummethodologies
• Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and otherscrumrelated meetings.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensured consistent application ofscrummethodologies across the enterprise.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices.
• Documented Project initiation document, Project Management plan, Risk Management plan, Resource Management plan, and Change Control plan
• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) sessions for requirements gathering.
• Gathered Epic, user stories and create Test Strategy and high-level Test plan.
• Analyzed the user stories and assigned to the sprints.
• Analyzed the sprint work flow with business owners.
• Prepared Sprint Burn down chart and shared to the entire team.
• Created and communicated the Sprint impediments to the team.
• Performed the validation of use cases to address the need of the business.
• Involved in major part of Software System Development Life Cycle (SDLC) Requirement Analysis, Testing, Implementation and Support.
• Developed user acceptance test case scenarios and implemented the test plan.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Interacted with the business users to resolve conflicts.

Environment: Oracle E-Business Suite, Bugzilla, MS Project, MS Powerpoint, MS Excel, Visio, Quality center, Google docs

Confidential, Hoboken, NJ

SCRUM Master

Responsibilities:

• Facilitated sprint planning, daily scrums and protected the development team from outside distractions, impediments or team conflicts while maintaining focus on product backlog and project timeline
• Worked closely with project owner in backlog management and continuous delivery of features
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
• Protected team from over-commitment, managed backlog while prioritizing resolution of defects/bugs as evidenced by the on-time delivery of major initiatives
• Extensively involved in maintaining and enhancing internal product with worldwide technologies like, Microsoft .Net, MySQL, Java and PHP
• Managed the lifecycle of code development, from ideation to sprints to deployment
• Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility which ensured consistent application of scrum methodologies across the enterprise
• Successfully migrated projects from Waterfall to Scrum within 1 year alongside helping the team to create clear and concise epics/stories
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Collaborated with management teams to deliver assigned programs; Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Defined the resources required for completion of a project and allocated resources accordingly
• Coordinated with various departments to understand IT software needs and requirements of the customer and clients
• Ensured that projects were correctly prioritised and resourced as well as met strategic demands

Environment: Microsoft .Net, MySQL, Java, PHP,Scrum, MS Office, Confluence, SharePoint

Confidential, Chicago, Illinois

Data Analyst

Responsibilities:

• Worked with the lead architect to come up with the data flow diagram to retrieve data from databases to Mobility and Billing UI Reporting Dashboard
• Worked with Business Analyst to document the API requirements and functionality
• Worked with UX team and provided valuable inputs regarding the design of the reporting dashboard
• Coordinated the meetings with external technical leads and architects for the development team to understand the API requirement.
• Lead the dailyscrumcalls with offshore teams situated in different time zones to monitor the progress of the deliverables
• Identified risks and provided recommendations for risk mitigation
• Provided weekly status updates to senior management and the organization at large, including executive presentations and tailored communications as necessary.
• Facilitated ceremonies such as grooming sprint planning, retrospectives, stakeholder meetings, software demonstrations, retrospectives, daily stand-ups, etc.
• Ensured that all projects were executed within the established time period and complied with the defined standards.

Environment: Oracle 10g, SQL Server 2005, Case Management System, Business Objects

Confidential

Business Analyst

Responsibilities:

• Involved in preparing Process Flow Diagram & other UML Diagrams using MS Visio
• Helped the developing teams in mapping the data
• Clarified issues with developers during efforts to validate designs and functional specifications
• Actively provided support in internal presentations and QA testing
• Conducted the project meetings successfully by coordinating all users and technical staff
• Coordinated project scoping and planning with cross-functional business team members
• Facilitated JAD/JAR sessions with SMEs, business owners and business users to gather and document requirements for the database integration project
• Worked with Product Management and Technology teams and in corporate Agile methodology and also help in Sprint Planning activities
• Participated in the front end design as specified in the BRD with a team of designers both on the prototypes and the final screens using Microsoft's Visio and Axure tools
• Assisted the Project Manager in laying out activities for the EHR integration
• Conducted integration meetings with the EHR clients for successful implementation and integration of PDR tools into the EHR's
• Coordinated with the offshore team for the Mobile Application development and take regular status updates
• Executed some project management responsibilities for small to medium projects
• Prepared User Story Document and other project related artifacts and maintained them on the Sharepoint
• Used strong analytical, problem solving, communication and documentation skills, with emphasis on clear, detailed Business Requirement Document (BRD), Functional Specification Document (FSD), as well as reports to keep executive staff and team members informed of goals and project status
• Conducted functional walkthroughs, user Acceptance testing (UAT) sessions and supervised the development of user manuals and trainings for customers
• Involved in grooming and sizing sessions and planning Sprint Zero Activities
• Actively managed retrospective meetings and Demo/Review Sessions for the Team
• Created Release Tracking Document in order to track the necessary changes
• Participated in Business Demonstrations and Decisions for the release of the Sprint Output to Production.
• Worked closely with team leads in process of standardizing job parameters, job flows, audit process and rollback strategies that hold major attention for the successful implementation of EDW
• Successfully merged legacy data and Analysis in EDW
• Addressed production, UAT issues, which helped in taking proper action based on priority and requirement

Environment: SQL Server, MS Access, MS Visio, MS Project, Visual Basic, MS Access