Summary:

Project Management Professionalwith more than 10 years of hands-on management,and team leadership experience. UtilizePMP methodologiesto define and execute projects in the areas of software development, training, information technology, ecommerce, andwebsiteimplementation. Successfully planned and managed projects from initiation through completion in fast-paced, time-sensitive environments. Displaya fair, cooperative and effective communication style toward all levels of management, peers and clients. Release Management. SDLC, Waterfall, Agile and JEMproject methodologies. Effective public speaking skills with the ability to control an audience and convey necessary concepts, and positively overcome objections.

Professional Experience

Senior Project Manager

Gwinnett County Department of Information Technology ServicesResponsible for Department of Information Technology Services Program and Portfolio management. Responsible for the management and delivery of tax payer funded SPLOST project, Public Safety Notification Response Project, and budget of 5,000,000. Plan, execute, and finalize projects according to deadlines and within budget. PMBOK project principles. MS Project. Waterfall and Agile methodologies.

Confidential

Management Software Solutions. Accountable for defining project success criteria and communicating to project stakeholders throughout the project life cycle. Responsible for planning, coordinating and managing all activities related to the design, development, and implementation of software applications and new enhancements.Collaborate with business analysts, designers,and system owners in the testing and deployment of software implementations. Ensure that all software integrations meet functional requirements. Proactively manage changes in project scope, identify potential issues and risk, and devise contingency plans. Ensure that projects are managed and delivered based on budgeted estimates, and in line with SOWs and SLAs.Certified in JDA JEMproject methodology. Project Management tools: MS Project, JIRA, OpenAir, BugTracker, SalesForce.com, JTrax timekeeping.

PMO eCommerce Project Manager

Confidential testing and deployment. Developed full-scale project plans and associated communications documents for each Release. Accountable for identifying and managing project and release dependencies and critical paths. Estimated the resources and participants needed to achieve project goals. Submitted and managed budget estimates, and recommend budget changes where necessary. Set and continually managed project expectations with team members and other stakeholders. Managed individual eCommerce project budgets ranging in size and scope from 250,000 to 1 million. Responsible for developing and monitoring project scope, budget, work breakdown structure, resources, risk and issue management. Full project lifecycle and multi-project management. Vendor management. SDLC, Waterfall and Agile methodologies. Project tools: Primavera, Clarity and Open Workbench, Clear Quest, JIRA and MS Project.

Project Manager

• Implemented PMO standards and procedures for the Office of Information Technology. Planed, executed and monitored all information technology initiatives, in the areas of infrastructure, hardware and software implementation, and customer support ensuring that specified guidelines and procedures were met. Established standardized configuration management process for all PC images. Established process to identify and replace campus PCs, workstations. Vendor management. Mentored and trained IT managers and staff in project management methodologies and best practices. Presented Introduction to Project Management to Business and Economics Special Projects Class.
• Telecommunications billing software implementation: maintained overall project implementation plan.Tracked and reported project status andprogress against projected plan.Monitored actual and projected expenses. Assisted with staff leveling. Maintained project archives, researched and produce weekly metrics and status reports. Research and assists in resolving issues log.MS Project.SDLC, Waterfall methodology.
• Executed the enrollment strategy for the Next Generation Property Management System by contacting and coordinating the contractual, financial and scheduling process with Franchise Company owned hotel operators. Provided technical consulting to Principal Correspondents and hotel management regarding the Integrated Technology Solution.
• Communicated weekly with the Information Technology department and ensured that department system enhancements and process needs were met. Streamlined and organized client communication, via email and mass mailings. Trained a staff of 24 on system functionalities and updates. Created departmental documentation and reference guides for system processes. Executed selling agreements daily.
• Acted as a liaison between the client and the company. Ensured effective internal and external communication. Defined the approach for website and internet projects, up to 100,000. Managed weekly progress, changes, reviews, resources and content requirements for the proposed websites. Assured that each project was successfully brought to completion. Performed quality assurance and testing for each website. MS Project, Visio.
• Executed training development and implementation for retail, restaurant and hotel Point of Sale equipment. Evaluated the training and implementation needs of clients, and ensured effective internal and external communication. Developed supporting project documentation and training materials. Supervised and trained up to 12 team members. Executed software conversions and hardware installations. Performed quality assurance and testing. Traveled 90 of the time.

Promoted from Project Supervisor to Project Lead.